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ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.
Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.
I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.
My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.
Everything is an extremely tiny size -- like legitimate child sizes. Also, multiple items of clothing I received felt like they were made of a plastic table cloth. Literally that plastic fabric material.
I did get a pair of shoes from them for dirt cheap that were pretty cute though, poorly made and will fall apart but gorgeous for $20 to wear 5 times.
I was really skeptical about ordering these swimsuits from this romwe as some of the reviews are terrible but I decided to give it a shot anyways and I'm pleasantly surprised. They took about 2 and half weeks to come in which I expected, but the quality of the swimsuits is really quite great for the price you pay. I'm definitely ordering more. So cute!
To start off I purchased the "White Off The Shoulder Crochet Lace Blouse" for my spouse as a birthday gift. I had a superb experience, they are a very honest and dedicated company that cares about their customers. The ordering experience was extremely smooth, the shipping process is super simple and provides tracking, and the products are brand new, pre-packaged and super affordable! Im a hooked customer!
They got huge collection of dress and brought only 1 but that was great in quality and my girlfriend went to check there collections for more dress after knowing the shop from me thanks to romwe. Will youse them again soon
Tried them once but i don't know why some people are talking negative. There customer support is very good and they do response fast. And quality of the product is standard. Price also reasonable sure will use then again
Very good for your money, clothes are really pretty, bikinis are a tad small but still fit okay. Came within 7 days which was where I was worried being as it's an American website. Had no problems whatsoever
Arrived well on time, very impressed with the quality. Everything fit! There might be duty fees charged at door, but that's normal when you order stuff from another country!
Make sure you measure yourself for every single item! Their sizing charts vary depending on the item, it is NOT all the same!
I only chose items that displayed multiple pictures.
Placed an order just 12 days ago and received my order promptly. As an affiliate of SheIn, they never disappoint. Loved every item and was actually able to get in contact with their customer service, although it does take 1 business day for a reply so patience is a virtue. Definitely buying again, I'm impressed.
I really enjoy Romwe's selection and their great style. In my experience this has always been an awesome shop to rely on for gifts that women love. They're fast, friendly, fashionable, and reliable. Very fun and cool brand. 5 stars!
I love all of the options on Romwe and the cheap prices. However, I have received some pretty low quality/wrong size items before and had to send them back. It was actually quite sad because the items were super cute, at least in the pictures. Its sort of hit or miss with sizes because there are normally not charts, nor do they coincide with personal expectations of what S, M, etc. might be. Despite this, they have always fully refunded my money and given me every assistance I have needed.
I ordered $40 in clothing. Nothing shipped, literally nothing. It has been a month and I haven't received anything. The customer service isn't convenient at all. I can't get my money back so hopefully, it ships. I'm upset because the refunds take 20 days to get back onto your credit card. I've had stuff off of wish refund faster.
Dear Janel,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, the tracking number is 748999921404263XXXX, you could check through the link http://www.fedex.com/us/,for more details, please check your enail.
The package has been returned back to us because of the incorrect shipping address.
And we have already processed the refund to your SheIn Wallet, please log in your account on our website and check your wallet.
Looking for ward to your reply!
I follow their Instagram advertisement popping out and saw their bikini product picture so pretty. I ordered two pairs of bikini and very disappointed by their design, materials, and service. Design is terrible wrong, top bikini strip is so loose, and one of the tops looks like strips hanged me. Jesus! Have they let model try before on the market? Who can wear those! Materials are Okay, but no any stretches space. Not comfortable at all. The worst is the service. Your item CAN NOT be returned, which they didn't state it when you buy. I left reviews and found they can not be posted and are under review by the company. Hahaha, pls enjoy yourself. More clients will know how to waste our money in your company.
My experience with this shop was very positive. I like the variety of products and quality is very good for its price. Never disappointed!
If you have doubts just try to order something not expensive and you will see.
I agree with the reviews here 100%. They merchandise looks great on the website, but they wont help you at all when it comes to customer service. Every item on here was delivered ridiculously slowly, slower than any other online merchant. I moving and I ordered some items before my birthday in two weeks and I'm not sure if the item will arrive in one week, two weeks or seven. The agents I spoke to didn't even have a solution, as if there company had no system for delayed products. If an item is out of stock just say so, don't delay it for a tenth of a year. How do they expect to keep customers? I ordered from them twice, and that was one too many. That sucks,
Hi Elicia,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the item (RJUM170704102) is one of our best sales products, it takes more time for processing, please kindly understand.
How about we cancel this item for you? Or you could choose something similar on our website.
Waiting for your reply!
Great products, well made, at an affordable price point... what's not to love! Always come back for more. Great partnering with their affiliates too. Has been a lovely experience collaborating with Romwe :)
I discovered this shopping site on twitter and noticed that they had several clothing items that I liked. So, I ordered. I, now, have at least 6 pairs of their jeans! Jeans that actually FIT me. I am a curvy girl and the jeans really accentuate my body. The shipping is fast and can be easily tracked with their USPS tracking numbers. I did have to return 2 items because of a mistake that I made when ordering and within short days after them receiving the items back, they sent a store credit via email to order something else. As a matter of fact, I have an order that's coming today. Also, their clothes look just like what's being advertised. Will be ordering more. I can't wait to see what cute things they will have for the next!
Finally received three tops I ordered in their sale. Took ages to come. Impossible to track with the system they supply. I sent numerous emails asking where the parcels were but no response. Now they have finally arrived, the quality of each is cheap and awful. And the smell! I've never encountered sweaters smell so bad, like petrol. Nothing is wearable and total rubbish. NO returns paperwork supplied with the parcel. I can't get anywhere on the website, the links for Customer Service take you round in circles and you get nowhere. Do not waste your money with this company. Caveat emptor for sure with these people.
Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time.
Sorry for the late reply. Because of the time difference, we can no reply to you in time. Hope you can kindly understand and forgive us.
We are really sorry that you are not very satisfied with the items.Our colleagues did conduct check for every product issue out. It is a pity that it was ignored. Would you like to send us some photos which can show the clear problem so that we can check for you? We will be responsible for any problem caused by us. Besides, you can hang it outside to clear the bad smell or wash it with the freshener.
You said that you want to return the items back to us. But if you return them back, you need to pay the postage. After we receive the items, we will refund you money, is it ok?
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
If there is any other problem, please feel free to contact us.
Waiting for your reply.
I checked out the website and saw items I had seen on boutique sites for a much lower price so I decided to give it a try. It has been 2 weeks since I placed my order and it is still "processing" as indicated on my account page with the website. The website contains false advertising promising shipment within 24 hours, but if it were more accurate, it would say 24 days. Submitted a ticket to customer service and I kept getting the run-around. I was told multiple times that they are trying to send it as soon as possible but cannot provide an estimated shipping or arrival date. I hope you have a better experience than I did.
Dear customer,
Nice day.
We are sincerely sorry for the troubles we have brought you.
We have checked for you that there is one item in your order is not should be shipped in 24 hours, so we need more time to get it from our factory. We have three-day holiday before. Thus, we cannot send the order to you on time. We have checked for you that your order has been almost prepared we will ship it as soon as possible. If it is shipped we will give you the tracking number as soon as possible. Hope you can kindly understand us.
For the customer service, our customer service has been helping you solve your problems, they cannot answer your question as soon as possible, because of the time difference. We will improve our service in the future.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
Don't ordered from this company. It's a scam! Never received my purchase. I tried contacting them through email. They gave never responded. So I'm putting a bad review and than reporting them to the Better Business Bureau.
This clothing was the worst quality. Bought 3 sweaters and a scarf. None of them had tags. And all of them looked like they were knitted by someone in china for a penny. These clothes are terrible. I just wasted 50 bucks. I will NEVER buy here again.
Dear customer,
Nice day.
We sincerely apologize to you for all the problems.
We are really sorry that you are not satisfied with the quality. Would you like to send us some photos which can show the defects clearly so that we can check for you? We promise we will be responsible for any quality problem caused by us. Hope you can kindly trust us.
We are really sorry for the tags. Before shipment, we all have quality control and checking package. The tags might be cut off for some reasons. Hope you can kindly understand and trust us.
Romwe really cherishes its customers. All of our colleagues will spare no efforts to improve ourselves and serve our customers. Our customers’ problems will never be neglected. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
The service could be improved. There are some problems with being ethical in regards to their products. If you buy from this site I suggest you don't spend too much and get just a few things. I won't be changing my review so please don't ask. Thank you
Hi dear,
Thank you for ordering from our website. We are truly sorry for all the trouble.
We check that your order has been delivered successfully and it was signed for by leasing office. We shipped the order to the address (8225 N fm 620 appt 1037 Austin Texas United States) you put on our website. Is the address wrong? Could you contact the leasing office again with the tracking number? If you still can not find your parcel, we will refund to you.
Apologies again for all the trouble. Waiting for your reply.
I spent just under £200 on this website. I've been working away so was in no rush for the clothes. They all fit perfect. Love every single item. Not sure what people on this site are expecting when your paying average £5 a top / dress. Quality is fine. Lovely material (I have eczema) feels great on. I checked the size chart to myself and like I said they fit perfectly. Also I ordered a couple of the same item and the customer service was great. Swapped the doubled up items after a few emails. Really really happy. I will return for sure. Xxx
Trying to deal with Romwe's customer service is a nightmare. No phone, no chat, only a sketchy "ticket" system.
They closed our first ticket with no resolution at all. Would not even accept earrings despite the fact that they were still in original packaging.
Never again. Total scam.
Hi there,
Thank you for ordering from our site, we apologize for the hassle you’ve been through.
You can get in touch with our customer service representative by simply submitting a ticket in your account, and phone service will be featured very soon.
Unfortunately we have stated in our return policy that the jewelry and accessories could not be returned, however, as compensation for all the trouble, we would like to refund the returning shipping fee to you. Please send us a snapshot to the invoice to webmaster@romwe.com, we will issue the refund for you.
About the items you returned to us, our staff already applied the refund on May 6th, it normally would take 15-20 business days for the funds to finally appear on your credit card as it would need reviews and approvals at many levels, we appreciate your understanding.
And we appreciate it if you consider editing the review, thank you.
My daughter ordered swimsuits to wear on a beach trip with her school. Despite paying for expedited shipping, they still have not even begun processing yet, and it's been 6 full days. She talked to a customer service rep who was not helpful at all. I am now reading reviews that say that you should never, ever order clothes from Romwe if you want to receive them within a month. My daughter and I will be telling everyone we know not to order anything from Romwe.
Dear Ashley,
Thank you for ordering from our website, we are sorry for keeping you waiting.
We checked your order, the item (swimwear170419320) and (swimwear170328701) are in short supply, it takes more time for processing.
To accelerate the processing, how about you choose some similar items on our website to replace them?
Or you could just cancel this two items. What do you think? Please let us know.
We will certainly help you to solve this problem.
Looking forward to your reply!
Gain trust and grow your business with customer reviews.
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
Dear Carolyn,
Thank you for ordering from our website, and we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Besides, the sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that.
Looking forward to your reply!