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ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.
Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.
I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.
My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.
I just received my first order from Romwe and I am pleasantly surprised! First off, I need to say that these items are being shipped from ASIA. They are not being made in Asia and then sent to the US where they are then ordered and shipped to you. It WILL take longer than you're used to.
That being said, my order took two weeks to come to me. Everything was packaged in their own bags, which is nice.
Now, onto my other point, these items are so inexpensive for a reason. They will not be made of the finest cottons and silks like some reviewers seem to think, and the sizing should be taken with a very large grain of salt. Go two sizes up in my opinion. I did, and only one thing doesn't fit as well as I'd like. The t-shirts and sweatshirts are surprisingly soft and lovely, while the polyesters are, well, polyesters.
In conclusion, be PATIENT, don't expect Rodeo drive quality, and remember, these sizes are measured to a more petite frame.
Romwe is a great site if you're looking for affordable fashion. You get what you pay for, but baring this in mind you won't be disappointed. The dress selection is super cute, and you won't see a bunch of repeat posts like you do on other sites like this. Customer support was also very friendly and answered my questions quickly, so I'll definitely be back for more! :)
After reading several reviews i decided to take the risk as i ordered Bow Collar Flouncing Black Dress.To my surprise i got the dress the next day at my door step with absolutely zero shipping cost. I have been buying clothes online but non have shipped free to my door step. ROMWE is a reliable online fashion store.
I got cheapest deal on this particular dress, they offer discounted price on all their stock.
I called their customer support twice before placing my order and the response i got was superb. I must confess one of the best customer support i have experience ever since i started buying stuffs online.
If you ask me if i will order from them again? My answer is YES.
Thumbs up
Bought the Black Short Sleeve Straight Dress and it's one of the most comfortable dresses I've ever wore. Bought it in a medium and it fitted me perfectly. Had a slight issue with ordering but as soon as I got that resolved, the dress was with me in just a few days and if I did have any issues, the support was always on hand to help me out. Really good website when it comes to clothing, would buy from here again!
I purchased a vest that stated TWICE on the website that it was made from suede, only to receive something made from low quality synthetic material.
I have contacted the company FOUR times, requesting that at the least, the company cover my return shipping costs, seeing as it was their mistake for falsely advertising their product. They have refused to do so, which means that if I post it back for a refund, I will be out of pocket postage both ways - $25!
They have not apologised or acknowledged their mistake, they are clearly incompetent and have shown that they are not to be trusted!
False advertising, poor quality products, terrible customer service, rubbish company! Save your money and time and shop elsewhere!
They are just great. Big collection many types of products. You get delivery right on time. And main thing is They gt huge and various collection of dresses for ladies. I tried them for once and had very positive experience. Keep up the good work guys.
I recently bought a dress form romwe.com, i have never bought anything online before but a friend of mine recommended romwe. My biggest concern with buying online is not being able to try clothes on, but I was so happy to find that they supplied the exact measurement for each size dress, so i was able to see which one would fit me perfectly. The delivery was also really quick, the dress fitted absolutely perfectly and the quality is second to none. I would definitely recommend romwe.com to everyone they have amazing summer clothes. Thank you so much Romwe
I recently posted a horrible review about Romwe yesterday. I felt I needed to delete my review and start all over again. I now have to give their customer service an A+, they have quickly since... Cancelled my order and the refund is being processed.
I understand that they are over seas and their response may not be as quick to our likely but, they need to fix that problem and get a customer service line. This is where good customer service has become almost obsolete.
Thank you again Romwe for handling my problem! It is greatly appreciated :)
After checking out the website, I was curious because pricing is pretty reasonable and styling is pretty on trend. So I took a chance and ordered variety of items like solid pocket t, graphic tees, a blazer and a skirt on 4/14. It took 3 weeks to receive my package. Well let me just say that NONE of the items looks like what I saw online. They were similar but not exact in detail. Some were different in length (skirt- way too short), some in design (added stripes on my t shirt), etc. The quality of the garment is poorly constructed and made of cheap material. I guess you get what you pay for and if it is too good to be true it probably is. All so true. I will not order from ROMWE again. It was a total disappointment for me
Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
We are sincerely sorry to hear that the items cannot meet with your requirement. As products on Romwe.com are manually measured, please be aware that there may be up to a 2 cm difference between actual size and listed size. Sometimes difference between real items and shown pictures cannot be fully avoided. But we will discuss with our factory and find a way to improve this situation.
Could you send some photos about these items and tell us what the problem is? We will check with our factory to solve the problems. After confirmation, we will refund you for any problem caused by us. Hope you can kindly understand us.
Looking forward to your reply.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
I saw a jacket my friend purchased on romwe it looks like something you would buy from witchery so i thought why not scan through the site.
At first i thought this is definitely a scam or cheap clothing that will break easy, I decided to test the theory.
I ordered 3 items of clothing both tops and a jumper, my items came within 5 days with the basic shipping option. My clothes are exactly the same as pictures on the website and the clothes are surprisingly not cheap thin material my jumper is thick and warm. I am very happy with my purchase and will be shopping with romwe again. Thank you!
I had a couple of items that did not fit and the Ticket service on their website helped me return my items. There was some confusion to my refund and returned order, but I chatted with Stephanie on the online chat system and she helped clarify everything tremendously! You need patience, but eventually you'll get your issue solved. I love my shoes by the way. The clothes are a bit smaller for me than usual, but now I know to order a larger size!
I ordered 2 item, a shirt and skirt, and it took 3 weeks to be delivered. They have really cute clothes for great prices but I would not recommend ordering from here if you are in a rush to get your clothes.
The clothes from this company run extremely small. A lot of the items are fairly cheaply made and fabrics, especially on tops, are thinner than what I am used to. Shoes and bags, however, come in very good quality for the price.
They mislead you a little when they offer additional discounts, as everything is already discounted so you really can never use the extra coupons or discounts they seem to offer.
Other than that I have few complaints. Customer service is very good for an online store. They reply to you in a timely manner and are polite, and returns are a breeze.
I have been a customer of romwe since 3 months now and honestly i see the quality of products improve each month! They have better stock coming in too and delivery has also become super fast! Got my latest order in 3 days flat. Love it
On thanksgiving I ordered a lot of clothes from RomWe. It told me it would be at my house on November 27 at 10:26. And it never came, but I really want to wear them already.It has Been 5 days. Maybe it will come tomorrow :)
Tip for consumers:
it might take 3-7 days.so hopefully your patient .
Hi Rya,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-5 business days to process the order, and another 3-5 business days for express shipping, please kindly understand.
We checked your order, the package has been shipped out on November 28.
The tracking number is 60024XXXXXX, you could check through the link http://www.cn.dhl.com/en.html.
The scheduled delivery date is December 1, you will receive the package soon.
If you need any other help, do not hesitate to contact us.
Sincerely,
Romwe Customer Service
I love Romwe! I bought many pieces there and they quickly became the favourite part of my wardrobe(: Romwe clothing is pretty, affordable and as far as I am concerned, the sizes and fits are perfect. I especially like their leggings, so soft and comfy. Plus they have worldwide free shipping! They also add new designs every day and hold regular sales with great deals.
Honestly I loved all the things I got So happy. The sizes were a little inconsistent, but most of what I ordered looks great and just made my day when it showed up early. Very fast shipping and very happy customer. Will go back for more.
I bought a pair of bathers recently (size M) to find the bottoms where too small and the top too big! How that works I don't know. The quality was horrific, so I guess what you pay for is what you get from this company. When I contacted ROMWE they explained the set could not be returned understandably but they would refund me 50%. I was happy with this but when asked if I could spend the money on another sale item they told it was only a voucher which would give me 50% off the regular retail price. I don't know about you but I get sent an e-mail from this group nearly every day with some sort of 60% off code to use the next time I log in. As they are constantly sending out these coupons what they have offered is of no value at all. Just be mindful that when purchasing from ROMWE be ready to lose your money if the item doesn't fit.
Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time.
Sorry for the late reply. Because of the time difference, we can no reply to you in time. Hope you can kindly understand and forgive us.
We are really sorry that you are not very satisfied with the items. Our colleagues did conduct check for every product issue out. It is a pity that it was ignored.
We have given you the suggestion in the email.
For the coupon, the coupon discount is based on the original price of each item. If you don't want the coupon, would you like to send us some photos which can show the clear problem so that we can check for you? We will be responsible for any problem caused by us.
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
If there is any other problem, please feel free to contact us.
Waiting for your reply.
I bought four items. Tags are in Chinese. Shopping took over three weeks. I got a corduroy dress thing and it feels and looks like it's cheap yet I spent overall £50. I know what size I am in cm and the clothes do not fit. I will never ever use romwe again.
Hi Arial,
Thank you for ordering from our website, we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
For the size problem, our size guide converts international standard sizes. As products on our site are manually measured, please be noted that there may be up to a 2 cm difference between actual size and listed size.
If the measurement differs much from that on our website, please do us a favor to attached some pictures for checking. (Please put the clothes without any folding and measure on it.).
Waiting for your reply!
It really is a gamble shopping from this site. If you order 3 items, there is a high chance at least one of the items will suddenly become "out of stock." When this happens, just know that you will not be getting a refund back EVER. That's how they get away with charging so little. So if you actually get your items in a timely matter, count yourself as one of the lucky ones.
I had the worst experience shopping from this place. 10 emails later and at least a dozen phone calls to the customer service, each time promising me my item only to be followed up with another lie. First they tell you "your item just became out if stock", then "your item was shipped, your item got returned due to wrong address, your item got transferred to the wrong facilities..." It's really ridiculous. Be prepared for some headaches if you shop from this site.
Tip for consumers:
Shopping at romwe.com is a gamble.
Clothes do not look like images and the quality is really cheap.
Dear customer,
We sincerely apologize for any inconvenience we have brought you.
Over the last two months， we have had some problems with the supply of these items. We apologize for the delay. We have contacted our suppliers and they have promised that they will meet all our future orders promptly. We will monitor this very carefully as we wish to give our customers the best service possible.We are improving our speed of transportation.
Your item is best selling clothes, we need some time to stock it. Hope you can understand. Because the reason of time difference, customer service can't reply you immediately. The customer service you complained is trying their best to reply every customer's problems. Hope you can kindly understand this.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: webmaster@romwe.com.
Have a nice day!
I was hesitant to order form the website, but after reading several reviews, the awesome prices seemed worth a shot. I saw many comments about everything running small, so I ordered it a size larger than I normally would, and it fit perfectly. I'm very happy with this website, and I'll definitely order from there again.
Exquisite dress in the fundamental, glide y and summery. Albeit long I'm 5'8 and need to wear heels with it, dots sown in the fix have expansive join which get on shoes clasps which has destroyed the stitch off the dress. Baffling considering the cost. Shabby wrap up. Not the standard or quality I have generally expected from Next.
Tip for consumers:
Exquisite dress
Well i been ordering from this page almost 2 months i fully happy and satisfied, the wait maybe drive u insane since u have to wait 3 weeks or so, if its not a present or a really important party go for it, its totally worth at least for me, the quality is good for now...
I loved everything I bought from Romwe. I'm from Portugal and my clothes took 15/20 days to arrive. Everything was equal to the pictures and the material (although it is not that breathtaking) is the same you can see when you zoom Romwe's pictures. And the sizes are pretty accurate too. I'm really happy with my purchase. I will definitely buy again! :D
Will definitely order again, I absolutely loved the top I ordered from Romwe, incredible prices and amazing quality. The shipping was super quick. I received my order 5 days earlier than the eta given by this company. I had a few questions, they responded to my emails quickly and are very professional. Thanks so much Romwe!
Tip for consumers:
Great fashions, great prices! If you love to save money and buy great quality clothing, you have to order from these guys!
Gain trust and grow your business with customer reviews.
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
Dear customer,
Nice day.
Really sorry for the problem and the disappointment.
Because of the light and pixel reasons, the real objects and the pictures on the website may appear differences which can not be fully avoided. Hope you can kindly understand.
Really sorry for the misunderstanding. Romwe cherishes and never deceives its customers. Please know that our website has noted that the return shipping fee need to be paid by the buyer. Hope you can kindly understand. You are our precious customer and we never want to make you so upset. Sorry again. We will spare no efforts to help you solve your problem. You can feel free to contact us for your problems. Hope you can kindly trust us.
We feel so sorry that you are not satisfied with our customer service, we will improve ourselves later and bring our customers the best online shopping experiences. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.