• ROMWE

ROMWE

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Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
168
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How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

Reviews (2,127)

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Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user evelynf7
California
1 review
12 helpful votes
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January 22nd, 2016

Awful. Awful. Awgul. Could I say it again? Bought some clothes, the material is dirt cheap and they looked nothing at all like the picture. The "jeans" are much closer to "jeggings" with strings sticking out everywhere. I'm even a tiny girl, and they made me resemble a sausage.

When I returned them, they had a ridiculous amount of hoops, customer service is unresponsive and claims to have never received the return.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time. Sorry for the late reply. Because of the time difference, we can no reply to you in time. Hope you can kindly understand and forgive us.
Our colleagues did conduct check for every product issue out. It is a pity that it was ignored. So sorry for the customer service, we will do better than before.
We have received your items and have refunded all the money to your paypal, pls check it again.
We really cherish you and don't want to lose you.
If there is any other problem, please feel free to contact us.
Waiting for your reply.

Thumbnail of user katarzynak2
Italy
3 reviews
3 helpful votes
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August 28th, 2017

I am buying on Romwe from much months and I receive always what I
Expect! I know that buying in online shops can be little difficult,
But the first and important step is to know our good size. The
Products are just like on the photo and suits well. I usually read
Firstly reviews with photos and buy after.
The products arrive after 2 weeks.
I like this shop beacause I can save much money and be stylish.

Thumbnail of user nickyh5
Australia
2 reviews
8 helpful votes
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May 24th, 2017

The quality is poor, inaccurate and inconsistent sizing, system problems which make it impossible to upload photos if you have a complaint, customer is responsible for paying return postage if they send the wrong colour (which happened in my case) and pathetic, time wasting customer service. Rosegal is a similar site and has a much better attitude to customer service.

* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Nicky,

Thank you for ordering from our website.
We are sincerely sorry for the unprofessional behavior of our customer service, and we will offer more professional training to every customer service in the future, so that the same situation wont happen again.
If the item came with the wrong color, we will certainly pay for the return shipping charge.
How about you keep this item, and we refund half of the cost to your for compensation?
We will certainly help you solve this problem.

Waiting for your reply!

Thumbnail of user joyellan
Iowa
1 review
0 helpful votes
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May 29th, 2023

Back in February I ordered clothes. I had order clothes from two others sites as well and it looks like the 3 are linked together as I only ever get on person to answer my email queries about where my orders are at. I have only received two rings that I did not order and was told that this was a gift to me and their way of finding out if the address was correct. Was told in last email that I would only receive 60 percent of the order back and still have not received this yet. I find it hilarious that I had asked a question to Temu, who I get my orders delivered in a timely manner from and one of the agents from the other sites answered. Weird.

Tip for consumers:
I have all the emails they replied to me, if you need to see them.

Products used:
no product that I ordered showed up

Service
Value
Shipping
Returns
Thumbnail of user maryl189
North Carolina
2 reviews
2 helpful votes
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December 25th, 2015

I've been buying from this online company for over a year and I have never been unsatisfied with my orders. They always have deep discounts on the clothes and free shipping on orders over $50. My last purchase was for three jumpsuits, two tribal and one floral. They are so beautiful! They are well-made, stylish, and were also super inexpensive!

Thumbnail of user gaylew7
Illinois
1 review
4 helpful votes
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December 14th, 2015

I placed an order for my grandaughter for Christmas. One second after ordering I canceled it because I realized we forgot to apply the 60 percent off code. I was going to reorder with the code but they told me it would take 4-5 weeks for me to get my money back! Now my money is tied up. This company is not customer friendly! Beware! Save yourself a lot of pain and frustration. Do not order from these people. They are greedy and care nothing about giving their customers a pleasant shopping experience. I told them my grandaughter now has no Christmas present because of them but they don't care!

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We are really sorry for all the problems and all your dissatisfaction with us.
We found your order has been checked already. Therefore, the coupon for the first order can not be used any more. Hope you can kindly understand. Before cancellation, if you are not very sure about this, you can consult our customer service and tell them the reason of your cancellation. You do not need to cancel the order and we can also re-give you a new coupon of 60%. Hope you can kindly understand that. We are really sorry that we found the reason of your cancellation is you have not decided to buy the items. And our customer service has helped you cancel the order and help you arrange the refund. We wonder whether there is any misunderstanding between us because according to the review, we found you want to cancel the order because you never used the coupon. Hope you can kindly understand.
We are really sorry for all the unhappiness and all your problems. The refund was finished on Dec 12th and your money will be back into your account in 10-20 business days because the bank needs these time for transaction. We can also send to you the proof of the refund. Hope you can kindly understand and trust us.
Please believe that we really care you and cherish you. We never think that will bring you such headache and we never do it on our purpose. We sincerely apologize to you. Please kindly accept our sincere and unreserved apology.
We wonder whether you still want the 60% coupon? If so, we can open it and give it to you. Could you kindly give us a chance and we promise we will try our best to serve you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user steffj
Canada
2 reviews
28 helpful votes
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September 12th, 2015

After a long wait I was excited to receave my big order from this site. Imagine my disappointment when I opened the package and 80% of the things that were ordered did not match the picture, colour or material that was presented on the site. The only thing that was up to par was a scarf. The price is not worth it, because its like trowing your money in the wind, some value might be returned to you, but most will be lost. I will never ever order from this site again and if you don't want to waste your money I would suggest you stay away as well.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We really appreciate you for your great support and really sorry for letting you down. Please know that we generally need 3-7 business days to prepare for delivery which is not included in delivery time. Hope you can kindly understand. Sorry for the waiting time.
We sincerely apologize to you for your problem. Because of light and pixel reasons, there will be differences between real objects and the pictures on the website. Hope you can kindly understand. Before buying, you can get detailed information about the items, such as sizes, material, color and so on. You are our precious customer, we cherish you and will never neglect your problem. Would you like to send some photos which can show the defects clearly so that we can check for you? We promise we will be responsible for all the problems caused by us. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user denisea52
Pennsylvania
1 review
0 helpful votes
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April 28th, 2017

I placed an order on April 12 and given that it said express shipping, I thought that I was going to have to wait 2 weeks max. I have been checking back every day and have even placed a ticket because it still says processing. The purpose of this order was for my trip this upcoming weekend but seeing that it still says processing, I know that I will not be receiving them. I probably will not be ordering from here again. I went on today and saw that it said in tiny writing at the very bottom of the page that they are undergoing warehouse upgrades, which is fine but they could have said that before I spent my money. Very poor way of dealing with things.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Denise,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, our customer service has cancelled your order.
And we will process the refund to your Paypal account as soon as possible, you will receive your order within 48 hours.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user alea29
Texas
1 review
0 helpful votes
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August 7th, 2016

I ordered something on July 28th with standard shipping. Last time I did this it took 9 days to arrive and I had all the tracking information. This time, I received a tracking number only when I emailed customer service to complain. I have checked it every day and it has not changed at all from the original wording where all it says is shipped. In other words, I have no idea when I will receive it or if I even will. I need this in time but the tracking number is no help.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

You placed on July 28 including 5 items. We shipped out on July 31. The tracking number is 612999*********34725(we have sent it to your email box). You can get the logistic information through this linking. http://www.fedex.com/us/

It normally updates the logistic information after about 7 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly. You can contact us if any problem.

Apologies again for the delay, hope you will receive the order soon!

Thumbnail of user pamelw
Texas
1 review
2 helpful votes
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December 23rd, 2015

It was my first time here and my first ever review for any site and it is a positive one. They are very good with the customer they co-operate perfectly and they helped me lot about choosing the right color and dress for my anniversary. Will recommend them to anyone who is looking for good dress for a special day

Thumbnail of user aslaml
Bangladesh
1 review
1 helpful vote
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June 16th, 2015

I ordered a Vegetable Leather Embellished Elastic Black Pants from Romwe.com I love these leggings. I wish they came in every fabric, texture, and color, because I am now obsessed. Very comfortable, soft, and create a nice silhouette. I was torn between a medium and a large- I am 5'3" and normally wear a size 10- and the medium fit me perfectly.

Thumbnail of user cailynb5
Ohio
1 review
0 helpful votes
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July 9th, 2021

I have been using romwe for a few years now and have never had any unreasonable issues with the site or delivery untill this past month. I ordered a package on June 8th and haven't had a single update on the package since June 17th. When I try to track the package using the provided number it doesn't work. I have tried to Email them multiple times and have not gotten a response. Their " live customer support " robot is completely useless when you have an actual issue. This is frustrating because it is several weeks late and multiple packages I order after this one have been delivered.

Service
Value
Shipping
Returns
Quality
Thumbnail of user miaom
miao m. – ROMWE Rep

Hello, For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar

Thumbnail of user almendran
California
1 review
1 helpful vote
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May 14th, 2017

I have ordered from Romwe before, yes it does take a while to get there, I believe my order took about 26 days, I think that the material of the T's i got was not T material but for the price it was worth it. Im and L but i got some jeans in XL in case they didn't fit right but even then they were way too small. I got some make up brushes that i absolutely adore! I think that i had mixed emotions about service and quality but what i can say is the pricing is unbeatable. I think knowing that i didnt spend much made me happier :) i think its not so bad. But it does take a while to get to your address

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Almendra,

Thank you for ordering from our website/
We are so sorry that because we are upgrading our warehouse before, there is some delay of your package.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.

If you need any help, do not hesitate to contact us.

Thumbnail of user aditir2
California
1 review
2 helpful votes
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February 28th, 2017

I ordered some clothes from here and 2 of them had a fault in it. Both of them are torn in some places and i noticed it after their "30 day policy". They are not ready to take it now. They sell very cheap quality stuff.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Aditi,

Thank you for ordering from our website, and we are so sorry for all the inconvenience.
Please kindly note that according to our return policy, we do not accept the return over 30 days.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

Looking forward to your reply!

Thumbnail of user charlottep26
GB
1 review
3 helpful votes
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January 27th, 2017

I will not shop here again. I paid for four items and received two, one of which was completely incorrect and over a week later have still not received my other three items. I am still waiting for an explanation as to where my items are.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Charlotte,

Thank you for ordering from our site and we are so sorry for keeping you waiting.
Please don't worry because your order has been shipped out in two parcels. The second parcel's tracking number is #6128****1058. The logistic information hasn't been updated because it is still on the way from our warehouse to Belgium. You may track it in your account by selecting My Orders after logging in your ROMWE account.
As for the wrong item, our Customer Service Team has offered a free return label in the ticket you submit. Please check our response.
Apologize again for the inconvenience brought to you.

Thank you for your support.

Thumbnail of user jeanineg
Netherlands
1 review
0 helpful votes
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March 29th, 2015

It took a while to contact me about 4 returned items. But they promised to give the refund back soon as possible and they did. The very next day!
So beside some issues I must say that they have done their best to help and solved things out. It is a lovely company.

I have ordered onces a skirt before at Romwe and it was exactly as they say it was and I love to wear it!
How is it possible that the sizes did not match at all with the items I ordered now?

Just being lucky or not..

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreiaa
Portugal
1 review
2 helpful votes
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May 1st, 2014

Romwe is a great store with quality service!
Their clothes and accessories are very good and never have disappointed me.
Never I had any problems placing orders and when I have doubts they are very helpful!
This store has Free shipping to worldwide!

I love Romwe

Thumbnail of user karlae2
California
1 review
6 helpful votes
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January 17th, 2016

*****21 days later & Romwe still hasn't done anything to resolve this. I opened up a ticket 21 days ago and have yet to receive a refund. I sent in photos to prove their advertisement isn't what I received and I am stuck with shirts I am never going to wear and no refund.*****

Items pictured on the website are different from what you receive in the mail!

Fabric is probably cut off the grain, fabric twists, clothes are cheap and ill fitting. I won't be shopping here again.

Item color and fit on the website didn't match what I received, I tried to return but they wouldn't pay return shipping!

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We are really sorry that you are not very satisfied with the items.
Our colleagues did conduct check for every product issue out. It is a pity that it was ignored. Would you like to send us some photos which can show the clear defects so that we can check for you? We will be responsible for any problem caused by us.
Hope you can kindly understand and trust us. Besides, if you want to return them back, we can give you the free RL, so you needn't pay the postage.Is it ok?
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
Could you kindly give us one more chance and send us some photos so that we can check for you and help you solve your problems?
If there is any other problem, please feel free to contact us.
Waiting for your reply.

Thumbnail of user ellae17
Maryland
1 review
6 helpful votes
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June 21st, 2020

I waited 34 days for my package and I had asked repeatedly earlier why it hadn't been shipped but they said it was still coming but it was not. After waiting so long they finally said that it had been lost in the mail even though it hadn't moved at all for the past 30 days. I was very upset and they gave no offers despite having waited so long. Also their clothes are low quality and rarely look like the picture.

Thumbnail of user anan81
Croatia
1 review
2 helpful votes
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September 3rd, 2015

So I just got my Romwe delivery :) It's just. Ok. Pro: 1 pair of boots is just gorgeous and fits and I love them, the coat is also lovely, I got 4 products (2x boots, coat and a dress) fot 70 dollars, which is fine. Cons: it just smells horribly, that cheap-china-smell, not a really good quality, waited 3 weeks, second pair of boots doesn't match the size chart and they're too small. You get what you pay for, I guess. Don't think I'll be buying here soon again, but I do love my new boots and coat :)

Thumbnail of user bopb
Delaware
1 review
0 helpful votes
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December 11th, 2022

I ordered a load of back to school stuff i think it was 1y ago and it was a total of 119 dollars and my order never came i waited and i even called after it went past the number days it said it was supposed to came they said it would take 7-10 business days to get my money back which i never did so my experience on this app sucked especially since that was my first time ever using Romwe and since then last, i'm glad someone at least picked up the phone.

Tip for consumers:
don't they take your money and don't give you what you paid for

Products used:
none

Service
Thumbnail of user miaom
miao m. – ROMWE Rep

Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you and have a nice day!

Thumbnail of user missj2
California
2 reviews
1 helpful vote
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July 7th, 2015

Highly recommended …! Because I ordered a dress from romwe.com and already recived a dress from romwe.com. They are very first. Specially lots of thank for the on time delivery. And my dress colour, style and size is awesome. They are delivered me perfect quality dress. As a result I'm so happy. I'll more purchase my little sister dress of next weak, because I like there service and there clothes quality. Really there service is awesome. So I just suggest you everybody you will try this services.

Thumbnail of user ioanaf
Romania
1 review
2 helpful votes
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April 19th, 2014

Im in collaboration with romwe.com since 2010 and i was never idssapointed by them, the clothes and accessories are high quality and they look more good in real life than in the pictures. FREE shipping worldwide anytime

Thumbnail of user trishh8
California
1 review
0 helpful votes
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May 2nd, 2015

I bought this adorable lace flare dress for my little sister for her birthday and she LOVES it! It looks beautiful and she looks beautiful in it. The best part? It cost me less than $15! I will definitely shop here again and I recommend it to anyone who wants to look great for a great price

Thumbnail of user esmatk
California
1 review
2 helpful votes
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September 25th, 2015

I have bought several dresses from the Romwe. I am very much satisfied with their services. The customer services is highly appreciable and great. Shipped timely and the product quality is really good as told. I will recommend The ROMWE to all who are looking for quality services.

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Thumbnail of user miaom
miao m.

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