• ROMWE

ROMWE

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Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
168
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How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

Reviews (2,127)

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Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user lockm
Georgia
1 review
1 helpful vote
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September 28th, 2015

2 days ago I bought a dress from Romwe and when i wore this all of my friend praised about the color and quality of the dress. Some of my friends took from me the address of the Romwe. It is really a great choice collection of the company.

Thumbnail of user yourappse
Canada
3 reviews
0 helpful votes
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March 6th, 2016

Hi guys. I like this site very much as all the products are in very reasonable cost in this site. Many many time this site launch coupons for new user as well as for old user. Like last time I shop a Sunflower Print Loose Black Sweatshirt for it. Its original price is in site is $39.05 and I buy it in $17.96 after sale. I love this site and its delivery time is also good. I am satisfy with this site. You need to try it and see their products and services you will love it.

Thumbnail of user nhit
Georgia
1 review
2 helpful votes
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September 3rd, 2015

Fraudulent express mail advertisement. Bought over $100 worth in clothing. I never received the parcel that was "delivered" to my doorsteps. Found out that the package was never shipped express mail(how I bought it!) or I should have signed for it. Even the delivery service confirmed it wasn't shipped via express, it was shipped ground. The company's response is "Sorry for that, but the address we sent is right, so would do you like to ask the post office to Compensate for your parcel with your email account, as this is not our fault. We can provide any proof you need for you.
Thanks for your understanding and cooperation.
Any questions, feel free to contact us."

All they want is your money! After you press that confirm payment button. Nothing beyond that point is their fault. Especially whether you receive your package or not!

Tip for consumers:
Do not shop here

Service
Value
Shipping
Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Thank you for your great support and sorry for the problems you have.
Please know that we do ship your package to you with express delivery. We found your package was shipped on August 19th. According to the logistics information we can find your package has been delivered on August 22nd. Hope you can kindly understand and trust us. We are sorry that you haven’t received your package yet. You can contact your local post office and the logistics company first. We promise we will spare no efforts to serve you and help you solve your problem. Hope you can kindly understand and trust us.
We are sorry for your dissatisfaction with our customer service. We will improve ourselves and bring better service to our customers later. Hope you can trust us. Romwe never deceives its customers and all of our colleagues will serve our customers with our best efforts. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user larryr32
Saudi Arabia
1 review
0 helpful votes
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October 16th, 2015

I love to shop in romwe.com because I always find what I am looking for. Last month I was looking for a short evening dress for my wife and I found the perfect one! The dress is very beautiful, it fits perfectly and is suitable for several occasions. Also, I love the website as it is very transparent and you can quickly find what you are looking for. Overall,
I am very satisfied with romwe.com and I recommend it to everyone!

Thumbnail of user marissam17
Illinois
1 review
0 helpful votes
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July 8th, 2016

I ordered from here before and the clothing I received were on point. Except for one item which didn't go my way &. They wouldn't refund me... therefore I had to sell for myself. I wasn't too happy with that. This time I checked out all my resources to make sure I have the intended product that I want in the way it looked in the given photos on the site. Customer service was helpful, but I agree with shipping. I wish it didn't take a decade to receive an item that you want. I would appreciate that more!

Thumbnail of user naomib19
Australia
1 review
1 helpful vote
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August 13th, 2016

If you ordered only one item (a t-shirt) how long would it take to be processed and shipped? Does it depend on where you live or how many items you've bought because of the process and checking? A lot of people have said that it takes a long time, though they said that they have more items than one. I also ordered a 'ships in 24hrs' t-shirt

Thumbnail of user poornimap1
India
1 review
1 helpful vote
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April 3rd, 2016

Thank you Romwe! I found the perfect dress to wear at my sisters wedding. Thanks to Romwe I got to look gorgeous at the wedding and stand out!
Plus the dress was of very good quality and the price reasonable. Actually the best deal I could find in the market. Also the delivery system was great and I got the product on time. The customer service is so great that, the first time I got the dress it was a size smaller so when I returned it I got a perfect fit, that too in no time. Thank you Romwe! I would recommend everyone to go for Romwe.

Thumbnail of user skinnerc
Bangladesh
1 review
0 helpful votes
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July 22nd, 2015

Ya i have taken there service many times and yes i found them the best in what i look for. Always came with the thing that i always think of. Great thing about them is they always do what they say nothing less or more. They always kept the promise and I will say yes go for there service you will not regret

Thumbnail of user jesaa
Hong Kong
2 reviews
0 helpful votes
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December 23rd, 2015

Some says bad some says good and still i gave it a try but didn't found anything bad with there products they sell product on low price but the quality is not bad its good enough. I ordered a dress for my wife and she said the quality is good and after hearing the price of the product she was like how the price can be that low as the quality is standard.

Thumbnail of user theresas44
Georgia
1 review
0 helpful votes
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July 20th, 2016

UPDATE: I messaged them on their response below and have yet to hear back... IF I ever do.

So for the skirts, keep in mind THEY WILL NOT HAVE SLITS FOR THE BUTTONS. I ordered the skirt with buttons down the front that SHOWS there are holes for the buttons, but there are not. I literally just got a piece of fabric.

I emailed customer service and they told me to cut my own... If I could add pictures on here I would. It's absolutely ludicrous. In their words, "How about you cut holes?" Do you want me to sew up all of my clothes as well? I didn't pay for a piece of fabric, I paid for a skirt.

I'm giving them 2 stars because the order was actually faster than I was expecting. Everything is cheap, but keep in mind there's a reason for that. I ordered most of the stuff I liked a size bigger based on the comments and most of them worked, except for a skirt and shirt.

Their clothes are very cheap but some things actually worked. It's a gamble here, so good luck!

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.
And we apologize if our customer service team didn’t perform the way you hoped would.

We cannot find any effective information through the order number you provided. Please send us your correct order or the email address you registered on our website that we can help you as soon as possible.

Because our items are fresh from the oven, so the items’ hole are uncut. Sorry for the inconvenience you’ve been through. May you let the local tailor to help you to cut the hole? And we want to give $ 2 for your loss. Is that okay for you?

Waiting for your reply. Apologies again for all the trouble.

Thumbnail of user nakoshag
Georgia
1 review
5 helpful votes
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January 2nd, 2017

I have purchased from this site. My order is paid for, but yet has a cancelled status. I have contacted 3 online chat representatives. The money is gone from my account. Yet the order hasn't been shipped.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Nakosha,

Thank you for ordering from our website, and we are so sorry for all the troubles.

Now we have changed the status of your order, please log in your account on our website and check your order.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We will send you an email for confirmation after we shipped out the package.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user meggyf
Italy
1 review
2 helpful votes
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April 19th, 2014

The number one in the world! I love Romwe because is a serious e-commerce with many fashion clothes! The prices are low and the quality is high! I bought many dresses and accessories and always i'm satisfied!

Thumbnail of user jamier81
Australia
1 review
4 helpful votes
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August 21st, 2017

Recently bought a few items from Romwe and was quite satisfied with most of the things i bought because the sizing fit. However, the quality of some of the pieces are atrocious and one of the tops had a different print from the image online... was quite disappointed.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Jamie,

Thank you for ordering from our website.
Please send us your correct order number, so that we could help you to solve the problem.

Waiting for your reply!

Romwe Customer Care

Thumbnail of user nickyt
Sweden
1 review
0 helpful votes
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August 23rd, 2015

I ordered a gorgeous dress from ROMWE and when it arrived it was just like the picture. The colors were accurate and it fit perfectly. The material and texture were decent and placing the order was easy. The dress arrived on time and it was in perfect condition. I will definitely order more dresses now that I know how it works and that the dresses are of high quality.

Service
Value
Shipping
Quality
Thumbnail of user hannyl2
Florida
3 reviews
3 helpful votes
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April 7th, 2015

After reading a few of the ROMWE customer reviews, I wasn't sure if I wanted to order from them. However, I decided to give them a try after I noticed a few cute tops at a good price. I must say they have done an absolutely wonderful job with my order. Not only did I receive my package quick, but the tops were really good quality.

I did have an issue with the size of one of my shirts, but customer service really helped me out. I'm glad I tried out this company and I will definitely be purchasing from them again.

Thumbnail of user laurenc278
GB
1 review
6 helpful votes
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July 24th, 2016

I am very disappointed in this online clothing website. I went on and ordered 2 pairs and trousers and a bikini. DO NOT ORDER FROM THIS CITE!
I am a small size 10 and ordered a 12 just in case they didn't fit. These trousers are VERY small in size and made of a horrible material. They had no holes for the button to go through and do not look anything like the pictures they put online to demonstrate how they look.
To return the items it would cost me around £30-£50 (UK). It would not be worth sending them back for my money.
I will never order from this cite again. Once again very angry and disappointed that I will not receive any money back.

Thumbnail of user lucym54
GB
1 review
18 helpful votes
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May 28th, 2016

I was just wondering what's going on with my stuff, I ordered it about 2 weeks ago and have only received one package which contained just jeans. I was wondering if they just get shipped seperately and wanted to make sure I will get them :) I would have given 5 stars but it just takes too long to get here :(

Thumbnail of user emmat39
GB
1 review
0 helpful votes
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August 28th, 2015

I absolutely love ROMWE! The quality of the dress that I ordered was absolutely amazing and it looks exactly as it is shown in the pictures. The small dress was an absolutely perfect fit and the quality of the material was absolutely stunning! Completely recommend and I can't wait to order from here again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelinar
New Jersey
1 review
0 helpful votes
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October 16th, 2015

I love to shop in romwe.com because I always find what I am looking for. Last month I was looking for a short evening dress and I found the perfect one! The dress is very beautiful, it fits perfectly and is suitable for several occasions. Also, I love the website as it is very transparent and you can quickly find what you are looking for. Overall,
I am very satisfied with romwe.com and I recommend it to everyone!

Thumbnail of user lilyc31
Texas
1 review
2 helpful votes
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August 7th, 2016

My order got sent to the wrong address somewhere in New Jersey. When the billing information had our address in it. We didn't put the NJ address either. I used the tracking option and it said that my order had arrived at the address in NJ. Very annoyed.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

We shipped out your items on August 1. The tracking number is 61299992*********752(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/ We do not deliver to a wrong address. The address is correct. You can check it later. The estimate time is on August 12. You will receive your items very soon.

Apologies again for the delay, hope you will receive the order soon!

Thumbnail of user dhakab
Saudi Arabia
1 review
2 helpful votes
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November 20th, 2015

Really the great quality of product found from Romwe. The ordering process and shipping was so easy and convenient. They quickly delivered one of my favorite dress. Shipping was really quick and this is the fastest shipping and I got great experience. Thanks lot Romwe

Thumbnail of user doglash
Texas
1 review
0 helpful votes
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February 1st, 2016

Really a huge collection of dresses in Romwe and I am so happy to shopping here. I bought 3 dresses from here and all are so pretty. The quality of dresses are best and price is also reasonable. Really best experience for me!

Thumbnail of user hannahl47
GB
1 review
3 helpful votes
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August 27th, 2017

The measurements are all wrong and the pictures are very misleading. The material is also so cheap and nasty. To return you have to pay a lot and is so stupid and such a hassle. Am never going to buy anything from here again.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Hannah,

Thank you for ordering from our website, we are so sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And normally, we do not pay for the return shipping charge, except for the quality issue, please kindly understand.

If you have any other concern, do not hesitate to contact us.

Romwe Customer Care

Thumbnail of user johannar1
Johanna R.
Germany
4 reviews
3 helpful votes
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March 1st, 2014

good things first: the shipping is free which is amazing and the products are unique and really pretty. but there are also aspects that aren't so good: you can only pay with a credit card, and a lot of the clothes can be bought on ebay for much less money. and sadly, the quality isn't always the same as shown on the picures. still i love the shop and will buy there again.

Thumbnail of user jg69
Belgium
1 review
0 helpful votes
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December 4th, 2015

I first heard about Romwe on social medias, so I decided to order a few items and I was totally satisfied. The items were of great quality, no bad surprise and I only get compliments when I wear them. Also, the sizing was perfect. As far as the shipping is concerned, it was really cheap and very fast. I will order from them again and again!

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From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.

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Thumbnail of user miaom
miao m.

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