• ROMWE

ROMWE

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Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
168
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How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

Reviews (2,127)

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Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user sveng2
South Africa
1 review
1 helpful vote
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July 10th, 2015

I recently bought a white and black sleeveless striped dress from romwe.com and the entire process from the purchase up until I got my product delivered, was flawless and amazingly simple.

I had no issues with customer service, they were always eager to help me out when I need them. The delivery time was decent and didn't take long at all. Just as they had said. Furthermore, I had no other issues whatsoever which made me really happy overall.

What I also found good, is that they delivered the perfect dress in the perfect size, so I didn't have to worry about not receiving what I had ordered/asked for.

The reason I only gave

Tip for consumers:
Awesome company. Trustworthy and real. Highly recommend!

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Thumbnail of user amandak25
Jamaica
1 review
0 helpful votes
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June 15th, 2015

Handbags are a weakness of mine and I am always looking for unusual ones that are the envy of my friends. I visited RomWe to find myself one such bag recently. There were so many to choose from at reasonable prices but I could only choose one. Upon receiving the bag I was very pleased to find that it is well constructed and made from high quality material. It is a nice and sturdy bag that stands upright and doesn't flop over. The colour goes with everything and I have gotten so many compliments on it. I will definitely be going back to RomWe website to purchase more bags as they give me a classy look without breaking my pocket.

Thumbnail of user jessical61
New York
1 review
7 helpful votes
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December 31st, 2014

They take your money, and don't ship out your merchandise, giving you excuses and taking days to reply to your email.
Romwe is very unprofessional and inefficient. I've never dealt with anything like this before and I will NEVER order from them again. I will also make sure no one I know ever orders from this site because it causes unnecessary loss of money and time.
I would give it zero stars if it were possible as their lack of service was extremely disappointing to the point of bringing anger.

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Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Sorry for the late order.
We have refunded $146.34 to your worldpay account. Generally speaking, you will receive the money in 7 working days.
Please check whether you have received the money.
Looking forward to your reply.
Please feel free to contact us with this email: webmaster@romwe.com
Have a great day

Thumbnail of user michellef43
Maryland
1 review
1 helpful vote
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June 2nd, 2015

I read not so good reviews on Romwe, but loved what they offered and the pricing is amazing. I went ahead and placed a small order ($31 for 3 items) on 5/17/15. I was aware of the long shipping time and expected it to take a month. I received my items today, 5/30/15. The shirts I received are adorable and well made. All materials are of high quality. I'd recommend this site for someone who needs clothes on the cheap who does not need them now. Romwe is a little more expensive than the other Asian wholesale site, but makes up for it with low shipping costs. Overall I had a really good experience.

Thumbnail of user ayanaa1
Maryland
1 review
2 helpful votes
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June 22nd, 2017

I've made several orders from Romwe. Their selection is very affordable and their items are unique, which is why I am a continuous customer. All their items have comprehensive size charts, which has prevented me from buying something that doesn't fit. Customer service has also been extremely helpful and has gone above and beyond to resolve any issues I've had. The process is also simple. I once ordered a shirt that ripped soon after. All I had to do was take a picture and submit it using their ticket system. They always get back to you the next day. My most recent order was lost in the mail and they quickly refunded my money. Shipping time may vary. I've gotten my items in one to three weeks, but this is expected as this is an international company.

Thumbnail of user oksanam10
Illinois
1 review
8 helpful votes
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May 25th, 2018

I've never received my order (which I placed about a month ago); it's impossible to track it down since they removed it from the "orders" section on site, therefore, it's impossible to submit a ticket neither. Sent an e-mail - still no reply
Updated: customer service's contacted me via e-mail and cell phone, and the refund was issued

Thumbnail of user nellroseec
GB
1 review
2 helpful votes
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March 22nd, 2015

This is the worst site I've ever come across! Love the fashion hate the customer service! I have now been waiting 4 weeks for my order to arrive, on changing it up today I have found out its been delivered to a different country! After spending £60 I would have thought I would have my items by now! What service don't offer a customer phone number?! It's so disgraceful and they take at least 2 days to email you back! I will never be shopping here again! Avoid this at all costs!

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Sorry for waiting time.
Due to the time difference, our customer service could not reply to you in time. We will notify our customer service to contact you as soon as possible. Hope you can understand us.
We have checked your order, and found the order was placed on 10th March.
With regard to the logistics information, it shows that your package is on the way to the local delivery office, not as you said the package had been delivered to a different country. Could you tell us where did you get this logisitics information?
Looking forward to your reply.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Yours sincerely

Thumbnail of user evac19
India
2 reviews
2 helpful votes
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July 31st, 2015

Romwe has a stunning choice of apparel! I as of late requested a Spaghetti Strap Lace dress that was bewildering. Client administration was greatly useful all through the whole process from helping figure out what size to get to illuminating me of current advancements offered on the site. I got my dress in less than 2 business weeks and my buy was in mint condition upon entry. I am infatuated with this dress and would without a doubt request from Romwe once more

Thumbnail of user autumnk3
Kentucky
1 review
1 helpful vote
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July 8th, 2015

I recently purchased an order online, and it says the order has shipped but my card hasn't been charged.
Most people would be glad about this, but its worrying me because I'm not sure which card I used, and I only have so much money on one card.
I've emailed numerous times and still haven't heard back.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
Because we were at weekend before, we could not reply to you in time. Hope you can forgive us.
We are really sorry for all the worries we have brought to you. But we have checked for you, and found that you have finished the payment of your order. Your package has been shipped on July 4th. 74899992140422188264 is your tracking number, you can also track your package on http://www.17track.net/en/result/express-details-100003.shtml?nums=74899992140422188264. Please remember that you are our precious customer, we never deceive you and we are willing to serve you. Any of your problems will never be neglected, giving you the best online shopping experience is not only our responsibility but also our honor to help you solve your problems. Hope you can kindly understand and trust us.
If you need any other help, please feel free to contact us.
Thank you for your support.
Best regards

Thumbnail of user marcs270
Utah
1 review
1 helpful vote
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July 14th, 2020

I purchased about $50.00 of mens t-shirts that I was initially pleased with but after two washed they were completely falling apart and misshapen with outstretched collars and had dramatically shrunk in size. I will avoid this company like a plague victim in the future.

Thumbnail of user jordane13
Arizona
1 review
2 helpful votes
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June 29th, 2015

I've ordered from Romwe about 5 times now. Each time I've probably spent at least $100. To be honest, I was really nervous about my first purchase but I loved everything I got. The quality isn't amazing but, that's expected with the price. My only complaint is shipping. It can take a very long time, not to mention sometimes they split your order so you can get one part really quickly and the other part can take forever. But I am a return customer and I really do like the things I get from them! I think it's totally worth it and WOULD recommend this site to everyone!

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Thumbnail of user jackieg22
Pennsylvania
3 reviews
2 helpful votes
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July 24th, 2015

Romwe has an amazing selection of clothing! I recently ordered a White Spaghetti Strap Lace dress that was astonishing. Customer service was extremely helpful throughout the entire process from helping determine what size to get to informing me of current promotions offered on the site. I received my dress in under 2 business weeks and my purchase was in mint condition upon arrival. I am in love with this dress and would definitely order from Romwe again.

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Thumbnail of user julies64
Florida
1 review
4 helpful votes
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June 29th, 2015

Reading other reviews i've noticed that a lot of people said customer service didn't get back to them, however I used the 24 hour live chat with them and they answered me within seconds, also all of my clothes arrived in very good shape. The time when my package arrived was around 2 and a half weeks which I didn't have much of a problem with. Overall, i recommend buying from them, great clothes for low prices!

Thumbnail of user samans2
Pakistan
1 review
0 helpful votes
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June 12th, 2015

Just received my White with Zipper PU Tote Bag! I am surprised by the fast shipping and excellent communication with the customer service team. It's a wonderful experience of buying this beautiful handbag from Romwe.com. http://www.romwe.com/White-With-Zipper-PU-Tote-Bag-p-*******-cat-692.html. The quality is really awesome. The bag is well priced and attractive. The design of the handbag is not only pleasant to look at but very practical for the modern woman with adequate storage and a soft feel to it. Really Excellent Service and first class workmanship. They have set the benchmark in excellence that others could learn from. Very Pleased Customer. Thanks to the great team at Romwe for your help! I'll recommend you!

Thumbnail of user nicolem105
Australia
1 review
2 helpful votes
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October 13th, 2016

I was very skeptical at first because this site has incredible deals all the time... My order arrived within a week and I was so surprised! Definitely will keep shopping here especially for their t-shirts!
My only complaint is with the delivery company which doesn't affiliate with the post office... I had to arrange to collect my stuff from a news agency nearby-Random!

Thumbnail of user lauram85
GB
1 review
2 helpful votes
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April 1st, 2015

I do not recommend this website.

I ordered 7 items and the delivery took over 4 weeks; one item never arrived although I have still been charged for this. I returned the package the following day due to incredibly poor quality using UK standard air mail (guaranteed delivery within 4 working days), and it now 5 weeks on and all email responses have claimed they still haven't received my package.

This is incredibly frustrating and I am out of pocket over £80. The poor communication (especially grammar/customer service), awful clothing quality, unacceptable delivery time and lack of refund have made comfortably made this the worst shopping experience I had ever had.

Tip for consumers:
I would suggest you do not use this website - the photos are not even remotely representative of the products.

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Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Sorry for waiting time and all inconvenience we have brought to you.
We usually need 5-7 working days to prepare your order according to our numerous orders every day. Hope you can understand us.
As you used Uk standard airmail, it does not have tracking number, we could not know where the package is and what has happened. Once we receive the returning items, we will arrange the refund for you as soon as possible.
You are our precious customer, we will try everything we can to help you solve your problems, offering you better shopping experience than other stores.
We are sincerely sorry that you are not satisfied with our quality, you can offer the pictures to us so that we can check with our factory. And we will also improve the quality of customer service in the future.
Hope you can kindly understand and trust us.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Best regards

Thumbnail of user aliciaw168
Missouri
1 review
0 helpful votes
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July 21st, 2020

Clothes can be cute after you wait 3 months for them but I had a swimming suit come in and it was ripped. After trying for 2 weeks to get someone to answer me finally was told I would receive shipping information in a week, that has now been 2.5 weeks ago and still nothing. To say their customer service is terrible is still being kind. DO NOT BUY!

Thumbnail of user richardw80
Malaysia
2 reviews
1 helpful vote
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February 18th, 2015

Got myself a jacket at sheinside.com, and so far I'm happy with the site - a lot of variety of clothing and pieces to choose from, for any occasion/event you can think off.
Unlike other website that I used to buy stuff, sheinside.com is quite easy to deal with, superb services and the responses are fairly quick.to be sure, I really contact with their representative and to ask them in detailed manner about the products, shipping, and etc (just to be on the safe side, you never know!) and thank God I'm lucky to have such amazing services from them.

Tip for consumers:
Called them first to confirm!

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Thumbnail of user hannahc21
GB
1 review
8 helpful votes
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October 31st, 2015

I will never shop with them again. I have never before been compelled to write an online review but this was such a bad experience on many levels! Sizing was way off! I waited nearly 3 weeks for delivery of items that were very poor quality and not what I had expected. Returns have to go back to america with unreasonable expense to the customer. Customer service was absolutely shocking. They repeatedly offered the same bad advice including that I should sell the items to a friend which was frankly ridiculous.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Thank you for your great support and really sorry to make you so disappointment.
About sizes, you may get detailed information on the sale page. Because of manual measurement, there will be 2-3 cm error generally. Hope you can kindly understand. Before buying, if your are not sure whether you are suitable for the size you want to buy, you can feel free to contact our online customer service. We will spare no efforts to help you and serve you. We feel so sorry that you are not satisfied with the quality of the items you bought. Would you like to send us some photos which can show the clear defects and the clear measurement so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly trust us.
We sincerely apologize to you for the inappropriate advice from our customer service. Please accept our sincere and unreserved apology. But please know that our website has noted that the return shipping fee need to be paid by the buyer. Hope you can kindly understand.
If you still want to return, we will try our best to help you found a better way. Hope you can kindly trust us. Please know that you are our precious customer and we really cherish you and we sincerely want to help you solve your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user amandap73
Tennessee
1 review
3 helpful votes
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April 11th, 2016

I purchased clothes from their website last week and was planning on being able to wear them this next week because most of the items said "one day shipping". So I expected to have them by Wednesday. I check fedex website at least twice a day and notice that my package has not even departed nor do they have an estimate of a delivery date. I bought these for a special occasion which I won't be able to use them for and just want my money back at this point. Very upset with the company.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Amanda,

Thank you for ordering from our website.

“Ship in 24 hours” means the product would be shipped within 24 hours, but it would still take a fews days for the package to travel on the way, we apologize if there’s any confusion.

We have checked on FedEx that the package is already in transit in your country, and will hopefully be delivered very soon, you can also contact the courier with the tracking number if you need it in a hurry.

We would also contact the courier to see if they could speed it up. :)

Thumbnail of user christinaj21
Texas
2 reviews
5 helpful votes
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April 22nd, 2016

I bought this really amazing dress and a few other things during my impulse order, at Romwe.com, and it came in even better than it looked online, and everything fits me perfectly. The shipping was very fast (and free after spending $50), it came in on a day when I least expected it! I thought for sure it would have taken a few more days at least. Customer service quickly answered the questions I had about their sizes. If you are looking for a great website for great styles with a wide variety of clothing I definitely recommend this online shop.

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Thumbnail of user aleishab1
GB
1 review
2 helpful votes
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July 11th, 2016

I ordered two tops from the Romwe site at the start of June and I was really excited. However after constantly tracking the order and only seeing the words 'processing', I had to force myself to lower my expectations. Now, a month after ordering, I have only just got the email to say that my order has been dispatched and is now being shipped. The site itself does not include the necessary shipping information it needs because it doesn't even tell you where your clothes are coming from (I had to research to find out they come from China). Hopefully the quality of the clothes will be worth the wait!

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

We can not get any effective information through the order number you provided. Please give us (our e-mail address is webmaster@romwe.com) your correct order number as soon as possible that we can help you.

Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it would take longer for our suppliers to get it ready, we apologize for the delay.

Apologies again for all the trouble. Waiting for your reply.

Thumbnail of user nishatm
France
1 review
15 helpful votes
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March 29th, 2015

Usually I investigate review on romwe. Com in addition to found some optimistic and negative responses. So, I was perplexed what would happen with me at night! The Leather Jacket was so good that no critiques can stopped me personally ordering it…
The product information was good and the sizing guide was really helpful. Even better, it had a 50% reduction in the sale!
If you ask me if i will order from them again? My answer is YES.

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Thumbnail of user mimil8
France
1 review
8 helpful votes
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March 3rd, 2016

I knew I was getting into "junk fashion" and cheap but this is just the worst experience. I ordered 4 "one Size" sweatshirts with different graphics to test... All came in a size for a 12 years old. Seriously? It took 3 weeks to get to me after I ordered. The fabric, cuts, everything was just terrible... DO NOT buy with ROMWE. You better off getting stuff from your local cheap store or H&M or Primark! This is bad...

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Thank you for sharing your feedback with us so that we have the chance to resolve the issue.
We sincerely apologize for leaving you such negative impression. As products on Romwe.com are manually measured, please be aware that there may be up to a 2 cm difference between actual size and listed size. We also mentioned that "one-size" item can not be fit everyone well. Hope you can kindly understand. You can refer to our size guide and send us the measurement of the item so that we can check for you.
Moreover, we are really sorry to hear that you are unhappy with our quality. But we have checked each item carefully before the shipment. What is wrong with these items? You also can take photos of these items which can show clear defects. Romwe is a legal fashion company, any of your problems never be neglected by us.
Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user brittneyn1
Illinois
1 review
1 helpful vote
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December 6th, 2016

Customer service could not have helped me out more. Although I was the one who misunderstood how the discount worked, she calmly explained to me "twice" how the discount will benefit me at checkout. Not only was she so sweet, but she also sent me yet another discount code to use on my next purchase. I highly appreciate her help and recommend this site to anyone for shopping online. It is affordable and suits many people's style, including mine. I look forward to shopping there again.

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miao m.

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