• ROMWE

ROMWE

Write a Review

Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
168
See all photos
How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

Reviews (2,127)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user mimil8
France
1 review
8 helpful votes
  • Send Message
March 3rd, 2016

I knew I was getting into "junk fashion" and cheap but this is just the worst experience. I ordered 4 "one Size" sweatshirts with different graphics to test... All came in a size for a 12 years old. Seriously? It took 3 weeks to get to me after I ordered. The fabric, cuts, everything was just terrible... DO NOT buy with ROMWE. You better off getting stuff from your local cheap store or H&M or Primark! This is bad...

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Thank you for sharing your feedback with us so that we have the chance to resolve the issue.
We sincerely apologize for leaving you such negative impression. As products on Romwe.com are manually measured, please be aware that there may be up to a 2 cm difference between actual size and listed size. We also mentioned that "one-size" item can not be fit everyone well. Hope you can kindly understand. You can refer to our size guide and send us the measurement of the item so that we can check for you.
Moreover, we are really sorry to hear that you are unhappy with our quality. But we have checked each item carefully before the shipment. What is wrong with these items? You also can take photos of these items which can show clear defects. Romwe is a legal fashion company, any of your problems never be neglected by us.
Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user elaryo
Philippines
2 reviews
0 helpful votes
  • Send Message
April 29th, 2015

I’m searching for a summer outfit when I bumped into ROMWE.com. I really like this online store because it offers a wide collection of best items perfect for summer. Shopping was easy at ROMWE.com. I bought Strapless Florals Ruffle Jumpsuit, which is offered at great price. The ordering process is very simple and I did not have a hard time placing my order. The shipping is also fast. Actually, it is faster than I expected. I was also satisfied when I got the item I purchased because of its quality. Two thumbs up for ROMWE.com and I will definitely shop for more and recommend it to my friends!

Thumbnail of user katiee4
New York
1 review
2 helpful votes
  • Send Message
May 18th, 2015

I ordered a fairly large order for around $115, and I was so psyched to receive them. It has been 10 days and they are still in processing, and I have emailed them three times. Honestly just flush your money down the toilet, it'll do the same thing and save you time.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
Generally we need 3-7 working days for processing. It is delayed because some items in your order sell well. We need more time to get it from our factory. Hope you can kindly understand us.
We have checked for you that your order has been shipped on 18 May. You can check it via http://www.romwe.com/index.php?model=track_order_info_test
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely

Thumbnail of user rufush15
GB
1 review
6 helpful votes
  • Send Message
October 6th, 2015

It is now 17 days since my order with express shipping. No sign of any goods. Don't believe the good reviews. They are written by them. I want my payment and shipping refunded immediately and will be reporting them to my credit card issuer.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Really sorry for all the problems and the waiting time.
Because we have a 7-day holiday before, we can not contact you in time. Hope you can kindly understand and forgive us.
We have checked that your order has been successfully placed on Sep 25th. And it has been shipped on Sep 30th. To protect your privacy, we will send your logistics information via email. Hope you can kindly understand and trust us.
We are really sorry for the misunderstanding because our website has noted that our company is set up in China and we also have warehouses in the USA. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user isabellah5
Nevada
2 reviews
2 helpful votes
  • Send Message
February 9th, 2016

The price was simply amazing for a jacket of such quality. It was shipped out fast and upon receiving it, I was once again content with the value this site offers. Even at discount prices, all the sizes I needed were in stock where they're are usually out of stock elsewhere. This is a great site if you want to fill up your wardrobe without digging too deep into your pockets.

Thumbnail of user amandam133
New Jersey
2 reviews
5 helpful votes
  • Send Message
July 7th, 2016

I made a fairly large order on July 1,2016 and got express shipping. It's been 4 days and my order is still processing, and I was told when I submitted my ticket that "they need time to prepare the items together to save money on shipping." I've ordered from SheIn multiple times in the past, which is a similar wholesale clothing store, and I've never had an issue with them shipping out separate packages as the items become available. I'm very excited to get my items and was hoping they could provide me with a ballpark estimate as to when the items will ship.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our site. We are truly sorry for keeping you waiting.
You placed on July 2 including 9 items. Normally it would take 3-7 business days for us to get the order ready for shipping, but the “White Collarless Letter Casual T-shirt” you ordered happened to be in great demand. Therefore, it would take longer for our suppliers to get it ready, we apologize for the delay.

Your other items have been divided into two packages. One package including 8 items has been shipped out on July 8. The tracking number is 382******5(we have sent it to your email address). Another package including one item has been shipped out on July 8. The tracking number is 55******510(we have sent it to your email address). You can get logistic information through this linking. http://www.dhl.com/en.html

Apologize again for all the trouble.

Thumbnail of user anui1
Illinois
1 review
10 helpful votes
  • Send Message
May 24th, 2017

I ordered some clothes last week for $100 just so that I would get express shipping. In that case I should receive my parcel latest by Thursday, 22 May. I am unable to track the shipping as the tracking order ID seems to be invalid. I request you to please not disappoint me by delivering late. It's urgent!
If I get a good response on this, you will have a loyal customer forever.
Btw the stars are for the collection!
Thanks!

Thumbnail of user bennyk7
Oklahoma
1 review
14 helpful votes
  • Send Message
November 27th, 2019

I have been trying for over a month now to get a refund on my return. Somehow Romwe has just lost the package? Every time I try to use their live chat, I explain my problem and the assistant on the other end will tell me they can't find my package. After that, their "24/7 hours always at your service" live chat disables for me. Awful service. Don't order from them if you can avoid it.

* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user nicolej25
Canada
3 reviews
9 helpful votes
  • Send Message
December 21st, 2015

Yet again I ordered from romwe.com... giving them the benefit of the doubt from my last purchase. Again, the clothes look nothing like the pictures and the material is crap. I also received a notice that I must pay an additional $25 to express ship it, after already paying $15 online to have express shipment. They should really tell you this on the website.

Also, I contacted the service email address and have heard nothing back as they are "away."

Overall, I recommend not going to this site unless you need a simple t-shirt and are okay with paying extra on top of the "cheap prices"

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We are really sorry for all your dissatisfaction.
We found the delivery method you chose is standard delivery. Generally it will be slower than express delivery. Hope you can kindly understand and really sorry for the waiting time.
Really sorry for your unhappiness with the item. Please know that one-size does not mean that it can be suitable for everyone. That means it can be suitable for most people. Hope you can kindly understand that. And it also has sizes. You can know more about its size on our sale page. Hope you can kindly understand. Would you like to send us some photos which can show the clear defects and the clear measurement so that we can check for you? Because of manual measurement, about sizes, there will be 2-3 cm generally. Hope you can kindly understand that. We will be responsible for any problem caused by us. Hope you can kindly trust us.
Romwe cherishes you and never want to lose you. Could you kindly give us one chance to serve you and help you solve your problem?
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user sarahg1307
Canada
1 review
0 helpful votes
  • Send Message
November 6th, 2021

It gives big coupons and reduction and it says in small print that you may have to pay customs... Multiple times... You will! And i'm from Canada, i learned that the customs are at least 40$ each time! It doesn't make up for all the reduced prices!

Shipping
Returns
Thumbnail of user miaom
miao m. – ROMWE Rep

Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you and have a nice day!

Thumbnail of user marieg30
GB
1 review
6 helpful votes
  • Send Message
December 29th, 2015

VERY VERY disappointing... Ordered nearly £200 of clothes for my daughters as some of their Christmas presents on 30/11/15 still not received! Tracking does not work on site, logged feedback nobody got back to me... Disgusting customer service. Not impressed will never use again.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time.
Sorry for the late reply. Because of the time difference and the weekend before, we can no reply to you in time. Hope you can kindly understand and forgive us.
We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. We found your parcel was shipped on Dec 8th.
We will tell you the details by email, pls check it later.
The logistics company needs several business days to update the information. Hope you can kindly understand.
Sorry for the waiting time and the disappointment. We will try our best to make your parcel faster. Hope you can kindly trust us and give us one more chance to serve you.
Hope your kindly understanding.
If there is any other problem, please feel free to contact us.
Waiting for your reply.

Thumbnail of user juliaa18
Pakistan
1 review
0 helpful votes
  • Send Message
June 10th, 2015

I must say this site is one of the best I have ever ordered from. I have never had such an easy and stress free experience in online dealing. The best thing by far was their customer support, which was available to answer all my questions in regards to the item itself and the shipping methods they had available is extremely classy. If you have any doubts regarding quality products of this, just blow them away from your mind and feel free to order here. There was a very simple process from the time I paid for the item, to the time I received it. Overall I got exactly what I was looking for. I will back in future soon to buy some more products. Highly recommended to everyone..

Thumbnail of user sojobia
Nigeria
1 review
1 helpful vote
  • Send Message
November 10th, 2015

This people amazingly surprised me far beyond my expectation. I ordered some items for my daughter, and within a few days it has been shipped to me. This is quite more than normal comparing it to other sites that disappoint. As a matter of fact, this people provide high quality products with short delivery time and competitive prices. I strongly recommend them

Service
Value
Shipping
Returns
Quality
Thumbnail of user nadan
California
1 review
7 helpful votes
  • Send Message
October 7th, 2015

If I could ive a negative 100 I would. I received the most Shi**y items of so called clothing i've ever seen in my life. I received stuff looking 100% different than the picture - 100% different than whats stated. Above all that is the fact i've proven to them I got wrong or bad items and they still want me to pay shipping, even though on their stupid website it says we will pay for shipping if we send wrong items. I am seriously pissed, and cannot believe the amount of money hungry untrustworthy a**h***es these people are.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We are really sorry for all the problems and the displeasure we brought to you. Hope you can kindly forgive us.
Because of the light and pixel. The real objects and the pictures may appear differences which can not be fully avoided. Hope you can kindly understand. Would you please send us some photos so that we can check for you whether we shipped you the wrong items? We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
Please know that if you want to return, our website has noted that the return shipping fee need to be paid by the buyer. Hope you can kindly understand.
You are our precious customers, we cherish you and we will never neglect your problems. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user kirah6
Indiana
1 review
3 helpful votes
  • Send Message
June 15th, 2017

I ordered $146 worth of Romwe's clothes about a month ago, and got them within two weeks of my order. Almost each item I bought was $5-7; now, that's inexpensive. I figured I might as well try it out. If the items turned out to be $#*!, I could just donate them to charity. If not, cool.

I was pleasantly surprised when a box of about 20 individually wrapped tees arrived on my doorstep sooner than expected. The quality was GREAT for the price, NOT cheap, but still not the VERY best. Do yourself a favor and try buying yourself a shirt from here. You won't regret it. And if you do, well, it'll be a loss of 5 bucks. Grow a pair.

Thumbnail of user timk75
California
1 review
3 helpful votes
  • Send Message
February 19th, 2017

I placed an order, then immediately turned around and requested cancellation while still in the "processing" status. This means prior to any payment going through or any shipment of the product. 24 hours later, I receive a response to my cancellation request stating that it was too late to cancel, that the product was to be shipped and I find that the funds were charged. This is unacceptable. I process orders for a living. I know when an order can be cancelled, and this one should have never completed processing. I am disputing the charges and will NOT be doing business with Romwe ever again.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Tim,

Thank you for ordering from our site and we are so sorry for the inconvenience brought to you.

Please note one order won't be processing unless you have paid for it. In other words, you may cancel one unpaid order at any time by yourself.
Normally, the shipped orders cannot be canceled any more. But since your order hasn't been shipped out for long, we managed to stop the parcel as you had requested in the ticket.
We will issue the refund to you soon. It normally takes 15-20 business days for the bank to process the refund after we issue it. So if you cannot see the refund appear on your account days later, please don't worry. You may check your account balance then.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user jacqulineb3
Maryland
4 reviews
15 helpful votes
  • Send Message
June 16th, 2020

I ordered 2 items a month ago. Got notification they were shipped out. Made it to the US and tracking stops. I understand things get lost... so I tried to contact customer service. All I can get is a computer response that does not help me in any way! I want my items or my money back but can't get ahold of anyone for help.

Thumbnail of user mda8
Bangladesh
1 review
0 helpful votes
  • Send Message
May 26th, 2015

I bought t-shirt from http://www.romwe.com for my husband and he likes them. They are a lot cheaper than at local sporting goods store chains where he previously purchased them. Being a big & tall man he'd like them to be a little longer but they are decent in that regard. He has a strong sensitivity to fabrics that are not 100% cotton. We've bought three shirts so far and waiting on two more.

Thumbnail of user sophiew11
Australia
1 review
6 helpful votes
  • Send Message
November 9th, 2015

Please consider this, if you want to return any items or get a refund the process in place is made difficult, if you opt for a 50% voucher etc then you cannot apply that voucher to already discounted items (as most items are already "discounted"), cheap clothes but quality is very poor, i had a missing belt from a dress, skirts hemlines were not sewn and the blouses all had threads from the sewing still attached everywhere. Terrible!

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We sincerely apologize to you for such problems.
If you are not very satisfied with the items, you can refer to our return policy to know more about return. You can contact our online customer service directly. We are really sorry for all the inconveniences. Our website has noted that “The coupon discount is based on the original price of each item. If the item is on sale and have a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. Attention: One order can only use one coupon.” Hope you can kindly understand.
We are really sorry for the problems with the clothes. Would you like to send us some photos which can show the clear defects so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
Besides, we found our customer service has contacted you before and found that you want to return the items. Have you returned them? If so, would you like to give us the return tracking number and tracking link? After receiving your package, we will refund or exchange your items for you as soon as possible. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user rachelr55
Canada
1 review
2 helpful votes
  • Send Message
September 17th, 2016

I ordered a bunch of really cute dresses from Romwe this summer. When they arrived it was laughable how terrible the clothing was.

I read reviews saying you get what you pay for ect ect and expected to get cheap dresses- but these were un wearable.

They were obviously cheap imitations of the outfits that are pictured on the site. I genuinely did a fashion show for my family- pulling up the picture of what i bought- and then coming down in the outfit and we all were in tears laughing. It was like something from those "Nailed It" things you see on the internet. All in all it was a good laugh but an absolute waste of money. I would never ever order again and would advise anyone against it if your hope was to go out in public.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Rachel,

We are so sorry that the items did not live up to your expectation.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or are not like the description on the website, please send us a few pictures of the items you received, we would surely help you to make this right for you. Waiting for your kind reply.

Thanks for your support and apologize for all the trouble.

Thumbnail of user dariat2
Greece
1 review
6 helpful votes
  • Send Message
April 16th, 2018

The description of the clothes is always filled with the important information such as: size in cm and type of fit, fabric information, delivery and return policy, as well as the photos model measurements.

The customers reviews are also helpful because they can put their ratings, comments and personal photos.

Last but not least when sending an email for questions you get a fast reply.

The date of the order we made: 2018-02-11

Thumbnail of user lorettaw9
California
3 reviews
2 helpful votes
  • Send Message
December 22nd, 2015

I glad to know about this website. Their collections are so much good. I ordered a round neck striped loose sweatshirt from romwe.com, it's a great things for my body and looks gorgeous. I should order from it again.

Thumbnail of user kellyr54
California
2 reviews
0 helpful votes
  • Send Message
June 12th, 2015

Shopping online with Romwe was a fantastic experience! I ordered a ton of adorable, boutique style clothes and was so excited about receiving them AND barely paying a thing! They arrived just as described, all very cute and well made. The lace on one particular piece was gorgeous and delicate; it was of excellent quality, especially considering it was under $15. I would recommend this company to anyone. Great experience!

Thumbnail of user cherylk69
Slovakia
1 review
10 helpful votes
  • Send Message
April 17th, 2018

I order stuff every month and every single piece of clothing was amazing! Size charts work well, even though I have bigger hips there are always bottoms which fit perfectly. The style they offer is very unique, and since we don't have this kind of store in my country, I really enjoy shopping there. Pics are realistic, prices are low and shipping is kinda fast (I live in central Europe).

Service
Value
Shipping
Returns
Quality
Thumbnail of user nw66
GB
4 reviews
19 helpful votes
  • Send Message
February 6th, 2018

Everything is okay if you want to keep all of the shoddily made strangely sized items they sent (six weeks to get order - sizes ranged from small to XL, I ordered mediums for all). The problem comes if you want to return anything. They send a prepaid label which isn't prepaid. When the post office and couriers refuse it they say 'oh just send them back' i. E. at your full cost. AND these are to Belgium - return cost is £50 +

If you try to do an online chat about it they just repeatedly hang up

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,

Thank you for ordering from our website, we are sorry to hear that you are dissatisfied with your order.
If you could not use the return label we provided, please return it by yourself.
After you returned the package, please send us the receipt of return cost, we will refund it to you.

If you have any other concern, please let us know.

Sincerely,
Romwe Customer Service

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.

Company Representative

Thumbnail of user miaom
miao m.

How do I know I can trust these reviews about ROMWE?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about ROMWE?