• ROMWE

ROMWE

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Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
168
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How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

Reviews (2,127)

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Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user jesg2
Canada
1 review
0 helpful votes
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July 28th, 2017

I ordered a couple of bathing suits, both red, both large, just to ensure that at least one would fit well, even though I'm usually a medium. Both are insanely short in the torso. The straps don't even reach my chest, let alone my shoulders. It's weird because everything else fits fine. The company doesn't return swimwear, so now I have two bathing suits that literally look like they were made to fit toddlers. A very odd and annoying problem.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Jessica,

Thank you for ordering from our website, we are so sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
Since we did not accept the return of swimwear, how about you keep these two items and we refund half of cost to you for compensation?

Waiting for your reply!

Thumbnail of user clareh29
GB
1 review
2 helpful votes
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December 8th, 2014

Something has gone very wrong with this company since January as all reviews since then are rubbish... including this one. My daughter ordered a dress a month ago and it has still not arrived! She is upset that her precious cash has been taken by an unprofessional company. On her behalf I have tried emailing, live chatting and complaining using their complaint form but still no response or refund. I am very angry about this as my daughter can ill afford to kiss goodbye to £25! How difficult can it be to sort this issue out?

Tip for consumers:
Don't use this site.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,

We sincerely apologize for any inconvenience we have brought you.
Over the last two months, we have had some problems with the supply of these items. We apologize for the delay.
Please give us your order number, we will help you find the latest message of your order. Your item is best selling clothes, we need some time to stock it. But the logistics information updates slowly. Hope you can understand.

If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: webmaster@romwe.com.
Have a nice day!

Thumbnail of user siy20
Singapore
1 review
0 helpful votes
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July 9th, 2016

Excellent service and customer service are so friendly. Product are very nice and came as what they describe :) thumbs up! Maybe can try to restock some items that is sold out? :P like back orders? Thanks :)

Thumbnail of user angelym
New York
1 review
1 helpful vote
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April 23rd, 2015

As someone who is saving up for graduate school, I found the sales on this site to be amazing. I cannot stress how convenient it is to find good quality products online with a great price, especially for necessary clothing for work or items that I need for freelancing. I'm going to send links to some of my friends who are in a similar situation, I know they'll really appreciate this website. Consider making them one of your top go to places for online deals! You'll be glad you did!

Thumbnail of user laurene47
GB
1 review
4 helpful votes
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March 1st, 2017

Having read some of the negative reviews on this site I was wary of purchasing, but I decided to take the risk because the clothes looked cute online. Shipping took just under 2 weeks - which I was fine with as I knew it would take a little while. When I received my package I was shocked with how nice the items were! (I purchased mostly clothing but also bought a backpack and a pair of sunglasses.) Such good quality, everything fits well and looks just like the pictures online. It's a shame people have had negative experiences with Romwe but I can't thank you enough for the clothes/accessories especially at such low prices. Thank you again Romwe, I'll be back!

Value
Shipping
Quality
Thumbnail of user maddiet
Australia
7 reviews
23 helpful votes
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October 15th, 2017

I've read a lot of reviews of people complaining but I've order about 8 times and never had a problem here are my tips
1. Don't order something over $25- order simple things like tops and shorts not fancy jackets because the quality will just not be there
2- if something is really bad quality such as stitching send them a pic and they usually say don't worry about the return and just refund the money
3- read other customers reviews of the products first, other people usually let you know whether to order up or down a size.
4- google discount codes, there is always one for free shipping... usually over $50 which is only 3 items or so.

Don't expect perfection for $5 you're setting yourself up for disappointment
Ps. They have great earrings which are in fashion for about $2-5

Tip for consumers:
Make sure you google promotion codes, because on top of their cheap prices and the promotions listed on the websites home page theres usually ones for 60-70% off on google. Make sure you know your maths because some codes offer money off e.g. $20 off and some offer a percentage. so use what works best for you

Thumbnail of user moniqued17
Texas
1 review
11 helpful votes
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January 14th, 2018

Recently I purchased from Romwe because those deals on clothing were too good to be true and I took and risk and tried it.

My order came in about 2 weeks from when I ordered it through standard shipping. They updated me on everything my package went through.

Now for the clothing, a majority of the material is soft and good and does not feel very cheap as you might expect. I'd recommend typically ordering a size up and checking the items details to see if whether or not the fabric stretches, it'll help a lot when choosing sizes.

If you want to try ordering from Romwe, I say do it! Order a few items the first time like I did and if you enjoy it then keep on going. I definitely will be

Tip for consumers:
Definitely look at the details of the clothing such as it's materials and whether or not it stretches, it'll help with sizing.

Value
Shipping
Quality
Thumbnail of user cecilial25
Australia
1 review
6 helpful votes
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March 21st, 2018

I had a little trouble with signing in and registering at first.

Great price, please don't expect the highest high end quality, you will not get that for the price, but everything I have received is lovely and beautiful.
My advice is to read the review for each items, as the sizing isn't consistent throughout the website. Also do not choose express, from what I have seen it makes no difference, you get it when you get it

I live in Sydney, Australia, my order came 6 days after placing the order, on normal shipping I have heard bad thing about Romwe, but still gave them a chance and they came through. But maybe I was just lucky

Thumbnail of user clarem54
Australia
1 review
2 helpful votes
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July 14th, 2017

A friend who orders her wardrobe exclusively through Romwe told me that 1 out of every 3 items is a dud, but the other 2 would be great or exceptional, which is pretty good odds. I ordered 11 items and waited three weeks for arrival. Two require tailoring (but will be wearable) and only 1 is beyond hope, so it definitely exceeded expectations.

The only thing keeping me from giving 4/5 stars is that I still haven't received one item and it's definitely passed the maximum amount of days wait for processing that Romwe outlines in it's FAQ section.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Clare,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the item (pants170620202) has been sold out, how about we cancel this item and issue the refund to you?
Or you could choose one similar item on our website instead.

Waiting for your reply!

Thumbnail of user sarahm146
Michigan
1 review
0 helpful votes
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July 25th, 2015

I keep seeing that everyone had received quick delivery but i'm starting to get scared because i haven't received mine yet and its coming around 2 weeks now. According to the website it cant track my order either. After seeing fast delivery on everyone's review two weeks is starting to make me a little. Impatient? More or less NERVOUS!

Thumbnail of user nicholasw17
Alabama
2 reviews
0 helpful votes
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April 27th, 2015

I bought a black blazer from these guys to give to my mom for mother's day, and I must say that I am VERY impressed! First of all, they have a varied selection of styles and colors. I ended up buying a black lapel fitted blazed that she can wear to her business meetings. The payment was quick and easy, and the package arrived in a sturdy box that had not been damaged. I will definitely order from Romwe whenever my wife or mom's birthday is coming up. I completely recommend this retailer to anyone looking for a great buy at a great price! They are top notch!

Service
Value
Shipping
Quality
Thumbnail of user terrat
California
1 review
3 helpful votes
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October 12th, 2015

Do not order from this website. Customer service is NON EXISTENT. They took almost 4 weeks to even process my order before it was shipped. I tried to contact their customer service multiple times. The responses came about 5 days after I sent each message and each response was the same automated "Nice Day. Your order will ship within 24 hours!" They had been telling me for 4 weeks that my order would ship within 24 hours.

When the clothes finally arrived, several items were missing from my order and I received duplicate items of items I didn't even order. Some articles were ripped right out of the packaging and most of the clothes are so over/undersized there is no way I can wear them.

I'm not even going to attempt to return these because I have a strong feeling they won't give my money back. I don't want to risk paying return shipping to a company that does not care about their customers.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We are really sorry for all the problems.
We really don’t want those happen and to make you so unhappy. Hope you can kindly forgive us.
Because some of your items sell well, we need more time for preparing your items. Really sorry for the waiting time. And we sincerely apologize to you for the automated response. We wonder whether you replied to the automated email? When you meet some problems, you can contact our online customer service directly via tickets. And you can also contact us via webmaster@romwe.com. Hope you can kindly understand.
We feel so sorry that the order you received is not the order you placed. Would you please send us some photos of the outer package and the items you received so that we can check for you? Besides, please send us some photos of your items of the clear measurement and the clear defects so that we can help you further. Please know that as products on Romwe.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand.
According to our return policy, after we receive our customers’ packages, we will refund to them as soon as possible. Hope you can kindly trust us.
Romwe cherishes its customers. We never want to bring you any problems and bring you so many inconveniences. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user shaunaj1
New Jersey
3 reviews
5 helpful votes
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February 29th, 2016

I have ordered 2 dresses and received exactly as time was described. Ordering process was easy. Fit as expected, i will order more for me on the next month. Loved their service overall, they are awesome.

Thumbnail of user belindaz
Australia
1 review
3 helpful votes
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June 18th, 2015

After paying for 'express shipping ' the clothes still took around 2-3 weeks at the very least... was it worth the wait? Mmm, not really. After receiving my package, I definitely regretted buying from Romwe. The quality was incredibly poor and quite tacky. The blouses literally felt like plastic on my skin - along with loose threads here and there. The coat which I ordered, although warm was made out of a very Cheap material and gave me a rash after trying it on for the first time (If you have sensitive skin like me). The sweaters were tolerable but were super thin and do not make you feel warm unless you layer up...

Thumbnail of user kaylas38
Florida
1 review
3 helpful votes
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March 3rd, 2017

I ordered 2 bathing suits, neither of them fit. The material was terrible quality, and terribly made. Shipping took over 2 weeks. I cannot even express how poorly made these items were. Don't waste your money.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Kayla,

Thank you for ordering from our website, and we are so sorry for all the inconvenience.

We have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

Looking forward to your reply!

Thumbnail of user zoem4
Illinois
1 review
0 helpful votes
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January 30th, 2015

I am not usually a huge fan of online shopping -- one too many ill fitting skirts in colors that didn’t match the website -- But I am a huge fan of Romwe. Not only are their descriptions and pictures completely accurate to life, but their customer service is great. Like I said, I’m a skeptic when it comes to online shopping, but they had the exact dress I needed. Their FAQ section was really helpful, but I wanted a little more information, so I got on their live chat and got to talk to an actual person about their process and they were great! I ended up getting my order well before the delivery time and the garment (the sleeveless hollow patterned black pleated dress) fit absolutely beautifully. They have good deals on good quality clothing, made my experience with them wonderful and I will definitely be ordering from them again!

Tip for consumers:
Make sure that you get your 60% off coupon when you register with them.

Service
Value
Shipping
Quality
Thumbnail of user laurenm56
Florida
1 review
1 helpful vote
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February 4th, 2016

Buying things online usually makes me a little nervous because you only have a few pictures to rely on and you can't try anything on but I'm very impressed with Romwe. I ordered a white floral print dress in a small and it fit perfectly. When the dress came in It looked new, clean, and exactly as pictured. The material was great quality especially considering the fact that I only paid $16! I would definitely recommend this and will buy from them again.

Thumbnail of user mercyl2
India
1 review
1 helpful vote
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August 16th, 2015

I heard about ROMWE recently from my friend. I ordered one V Neck boyfriend black sweater, actually i was afraid to place the order at the first time just because i had many bad experience from other sites. But romwe.com is an awesome site which gives out amazing service and quality products. Pretty good cloth at reasonable price, the stitching was also nice and i am very much satisfied with their delivery period. I m glad that i found romwe.com, very happy with the first experience and will order again :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user abbym31
Tennessee
1 review
13 helpful votes
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February 21st, 2018

These clothes are not even close to what they look like in the picture or description. Very cheap looking and feel clothing quality. Returns are a nightmare. My order was $41 and after 45 minutes at the post office, I spent $12 to return it. Then, they didn't even refund me the entire amount.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Abby,

Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, we have processed the refund to your Paypal account on February 20, please check your account.
About the return shipping charge, could you please kindly send us some photos of receipt? We could refund half of cost to you for compensation.

Waiting for your reply!

Sincerely,
Romwe Customer Service

Thumbnail of user deshintaw
Indonesia
1 review
0 helpful votes
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February 5th, 2015

Romwe is the best shopping sites on the Internet. I highly recommend it to everyone. I love romwe.com, here you can find everything you want like dresses and accessories are very beautiful and the coolest thing is that they have free shipping all over the world and there is no minimum purchase required. Clothes are exactly like in the photos on this site and stunning accessories. Would definitely order again, I really love on my order from Romwe, incredible price, 60% discount for first orders and goods of exceptional quality that makes me very happy with Romwe. Super fast delivery. I order 5 days earlier than eta provided by this company. Amazing! I have twice experienced with them. First I bought some occasional dress and after that I bought a wedding dress from here. Experience which is really cool. And their service is very friendly and quick response I highly recommend to you Romwe.com.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cynthiat17
BN
2 reviews
2 helpful votes
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February 25th, 2016

They are great in one word used there service and product many times no negative issues found by me. Quick delivery on emergency. Gave 5 star as i have no problem with them and they sell good quality product. Will refer them to anyone who is looking for best service

Thumbnail of user elbag
Virginia
1 review
4 helpful votes
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June 6th, 2015

First of all, they don't allow their customers to write reviews on their page which I should have found suspicious in the first place. Their dresses are all cheap knock offs of what the picture looks like. They claim to have some of their dresses delivered within 24 hours... Complete lie. I waited three and a half weeks for my purchases to only be completely disappointed to how awful they looked and fitted. You want to buy cute cheap clothes? Go to forever 21. But don't waste your time with this store. It's all crap.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Sorry for leaving you such impression.
First of all, our web do not have customer reviews. Hope you can kindly understand us.
Secondly, the items we claim to ship it in 24 hours. The meaning is we need 24 hours to process these items, the delivery time not included.
Thirdly, the difference between the real item and the picture shown on our web cannot be fully avoided. Could you send us some photos about these items and tell us what the problem is exactly? We will check with our factory, after confirmation, we will compensate for the problem caused by us. Hope you can kindly trust us.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely

Thumbnail of user pamg24
Alabama
1 review
4 helpful votes
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March 31st, 2016

I bought a dress that was listed as "cotton" and it was a knit/polyester fabric. A large was more like an extra small US. Two other dresses were nothing like the pictures and made of just the thinnest, cheapest looking fabric that I would never wear. A shirt with long sleeves, which was actually cotton, I love but can't even get my arm in the sleeve and I have very tiny arms. I don't know what kind of person that is made for - a stick person I guess. I would absolutely not buy anything from them again. Could have bought one really nice thing from a reputable site. Live and learn.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Pamela,

We’re truly sorry to hear about what happened with your order.

Yes there might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens, but it shouldn’t be that obvious like you described… We would check with our suppliers as soon as possible to keep this from happening to other customers, and it would be great help if you could send us some pictures of the dresses you received.

About the sizes, measurements on the product page are for size reference while purchasing. Overall, hand measurements will have a discrepancy of 2-3 centimeters, and we’re still working on that to make it more accurate because we know clearly that’s not good enough and might cause trouble to our customers, but believe us, we are doing our best, working hard on it, getting better.

Apologies again for all the inconvenience and disappointment you’ve been through, hope you would enjoy your next ride with us.

Thumbnail of user jacqueleneg
South Africa
1 review
1 helpful vote
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June 7th, 2015

I ordered the Deep V Neck Loose Jumpsuit from Romwe.com and must admit I was a bit apprehensive at first. You know how it goes when you do online shopping for clothing, often the clothes is not quite like you expected, the shipping and delivery takes ages and the packaging damaged. I placed my order at Romwe.com and received my order as promised, timely, the jumpsuit fitted me perfectly, no mix ups, wrong colors sent, etc. The complete ordering, shipping and receiving went smoothly and no excuses or delays. I am extremely happy with their service and my order was well packaged and in great condition. I suggest you try them as well.

Thumbnail of user kaytrinev
California
2 reviews
23 helpful votes
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April 11th, 2018

This site is an honest hit or miss. Yes, they are real but the quality is inconsistent. EX: I got a very cheap shirt that was cute and good quality. Bought a purse that came extremely small and tough. So yes its cheap for a reason. When you want to buy something, look at the pics or review of people who bought it under the pic. This way you'll know how it looks like in person

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Thumbnail of user miaom
miao m.

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