• ROMWE

ROMWE

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Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
168
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How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

Reviews (2,127)

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Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user melissam49
New York
1 review
0 helpful votes
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January 27th, 2015

Will definitely order again, I absolutely loved the top I ordered from Romwe, incredible prices and amazing quality. The shipping was super quick. I received my order 5 days earlier than the eta given by this company. I had a few questions, they responded to my emails quickly and are very professional. Thanks so much Romwe!

Tip for consumers:
Great fashions, great prices! If you love to save money and buy great quality clothing, you have to order from these guys!

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Value
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Thumbnail of user orianw
New York
1 review
1 helpful vote
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July 20th, 2016

I ordered a large in 3 three items and the fit is for someone of a size 2. Do not order anything from this site if you have a normal bust! All the material is very cheap and nothing of what I ordered resembles the photos. One shirt said it was chiffon but it looked like paper!

Buyer beware!

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

We cannot find any effective information through the order number you provided. Please send us your correct order or the email address you registered on our website.

The size of our items correspond to the size reference on our site. We have strict quality assurance before each product is packed and shipped. If the size and quality of the items are quite different from the description we promoted on the website, please send us (our e-mail address is webmaster@romwe.com) a few pictures of the items you received, we would surely make this right for you.

Apologies again for all the trouble. Waiting for your reply.

Thumbnail of user samanthaa184
Florida
2 reviews
6 helpful votes
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September 5th, 2020

My Teen daughter ordered sneakers, she went according to the size chart, the sneakers was to small, She requested to send them back. We are waiting for the return slip, so we can ship them back to the company. It's been 3 weeks and we're still waiting for a response from the company, we check the message, on the site, It states In Process. I told my daughter we will never order from them again. There is no phone # to contact them, the 7*24 they don't answer/ don't work.

Thumbnail of user edwardt20
India
1 review
0 helpful votes
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February 18th, 2015

I got the Leopard Tawny Square Sunglasses for my friend the other day. It has a vintage, indie style which my friend likes a lot. The ordering process is quite a bliss, the process is straightforward and simple. I love the UI which is slick and user-friendly to the visitor. The packaging is pretty neat and it was an overall pleasurable experience purchasing online. The shipping takes less than a week when other e-commerce site are more or less 2 weeks. One thing that I appreciate is there is 60% off of first orders which is awesome. The product catalog is dope with many variety, hence will be visiting it another day for my next purchase.

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Value
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Thumbnail of user fars9
Canada
1 review
11 helpful votes
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August 20th, 2016

I live in Canada so it takes a couple months for my shipments to arrive, but they DO arrive. They even refunded me the full amount for an item that went out of stock, though it took a couple days. The customer service is surprisingly reliable. Idc if the English isn't impeccable as long as they're doing their job to help me with my purchases, questions and complaints. The sizing is generally true to the measurements listed on their items. Yes, Romwe asked me to write my review but my experience is real and the reason I bothered to write it at all is bc the site is not a scam.

Thumbnail of user supports2
Florida
1 review
6 helpful votes
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July 4th, 2020

Ordered several items over 6 weeks ago. Received an email on May 28 indicating they were having issues with the delivery service. I just found out they LOST the order completely after several attempts to find out the status of the order. It was going to take another 4 weeks to receive it if they decided to ship it this time.
With so many small businesses right now that need the money, I am happy to support them than deal with this nonsense.

Thumbnail of user nicoles72
Georgia
1 review
1 helpful vote
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April 10th, 2015

I ordered several clothing items which I returned due to poor quality and the awful smell emitting from the clothes. The package did not include an order summary which is standard any time you receive a shipment from a vendor. I had to contact them several times via email for instructions on returning the items because there isn't a phone number where you can speak to anyone. I finally received return instructions; that was in January. I have provided them with the tracking number and contacted them several times. The only thing I've received were emails where I get the run around. They have their merchandise and my money. I am still waiting for my refund. I'm not sure what has happened to this retailer, new ownership... I'm not sure. I used to like their clothing. The clothes are so cheaply made now and customer service is nonexistent. Do not waste your time and money. Dealing with them if you have a return is a major headache.

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Thumbnail of user mikeo33
California
1 review
1 helpful vote
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December 4th, 2015

Very simple to order on this site and really user-friendly. Shipping was fantastic, and actually faster than expected. Came well-packaged and everything about the boots were great when I opened it! The glitter didn't rub off the shoes at all! Definitely making another order soon and I highly recommend!

Thumbnail of user laurag65
Australia
1 review
6 helpful votes
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October 29th, 2015

Sizing was wrong Dress quality was terrible and nothing like it was advertised I would not recommend shopping here, they also make you pay for anything you want to return which is all the way to china

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We sincerely apologize to you for all your problems.
On the sale pages, you can get detailed information about sizes and materials. We are really sorry that the size for you is wrong. Before return, you can send us some photos which can show the clear measurement so that we can check for you. Besides, really sorry that you think it is different with the item on the website. Because of light and pixel, they may have some differences which can not be fully avoided. Hope you can kindly understand. You can also send us some photos of the clear differences so that we can check for you. We will be responsible for any problem caused by us. Hope you can kindly trust us.
Please know that our website has noted that the return shipping fee need to be paid by the buyer. Hope you can kindly understand. We found our customer service has contacted you and gave you the return address. If you still want to return, once you returned, please send us the return tracking number and tracking link. After we receive your package, we will refund to you as soon as possible. Hope you can kindly understand and trust us.
Rowme really cherishes its customers and never wants to bring them any problems. We will spare no efforts to serve you and help you solve your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user harperj4
Florida
4 reviews
6 helpful votes
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January 30th, 2015

I've shopped several times on this site, my last purchase being a crop jacket. It is super cute and the color was the same as shown online. Great prices, fast shipping, and current styles. Love this site!

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Value
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Quality
Thumbnail of user mariea48
Virginia
2 reviews
6 helpful votes
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July 3rd, 2016

I ordered many items from this site, and still didn't receive anything. They didn't even ship, it says they're still processing my orders. As I'm reading the reviews it seems like I'm gonna have to wait forever.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

We cannot find any effective information through the order number you provided on the website. Please give us your correct order number that we can help you as soon as possible.

Normally it would take 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it would take longer for our suppliers to get them ready. We apologize for the delay.

Apologies again for all the trouble. Waiting for your reply.

Thumbnail of user mazuruu
Ohio
1 review
0 helpful votes
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April 16th, 2015

Hello everyone viewing this review. I just wanted to take this time and acknowledge this company for being very high quality and friendly! I had ordered multiple items from this website before. I initially bought a couple T-shirts along with a handbag and heels, and I was very satisfied upon receiving my order. They answered my questions with the most respect and friendliness. I am really getting into these less known companies because they always seem to provide higher quality and cheaper items than the designers and retailers do. I have been looking for so long to find a website like this, and companies like romwe should be known globally! I hope you folks also order products from romwe, I can tell you first hand that it is definitely worth the shopping!

Thumbnail of user siennaw15
New Jersey
1 review
2 helpful votes
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June 16th, 2020

My parcel has not moved since May 2 and the status update says "United States arrived at Local Courier Facility". I checked FedEx and they have not received my package from the shipper. One other item was split into a different parcel and came, but the other 7 have been stuck in transit for weeks. What is going on? I just want my package!

* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jordynb2
Georgia
1 review
5 helpful votes
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July 5th, 2016

I placed an order in on Thursday for 4 items & have only had the receipt emailed to me that day. It's now Sunday & I sent them an email regarding the fact that I haven't received any updates & my order still says it's processing even though the money was paid like it was nothing. I didn't pay for bad customer service, & it seems like here is the only place you actually get a reply back..

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

You ordered on July 1 including 4 items. Normally it would take 3-7 business days for us to get the order ready for shipping, and “Contrast Trimmed Rainbow Patch Crop T-shirt” you ordered is in great demand, thus it took longer for our suppliers to get it ready.

The other items have been prepared well. We apologize for the delay. We will ship them out as soon as possible after the t-shirt was prepare well. You can contact us if any problem.

Apologies again for the delay, hope you will receive the order soon!

Thumbnail of user tassaneer
Australia
1 review
3 helpful votes
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December 1st, 2017

Ive ordered 2 months ago and got delivery only a partial of my order. When tracking they said one is out of stock and will refund back. A month later I sent a email to support team to figure out my refund but nothing happened. No answer to respond. So be careful if you wanna order and thing from this website.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Tassanee,

Thank you for ordering from our website.
Please kindly send us your correct order number, we will certainly help you to solve this problem.

Waiting for your reply!

Sincerely,
Romwe Customer Service

Thumbnail of user camerunf
California
4 reviews
22 helpful votes
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October 3rd, 2015

I have purchased a product through this web site, I think the quality of their products are really
Good, after placing the order they responded very quickly and also received the respective product on time. So, I am planning to purchase another product from them.

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Thumbnail of user flickr1
Australia
1 review
9 helpful votes
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April 9th, 2016

Absolute waste of money. Terrible quality and a total waste of time. I ordered XL shirts and they were totally different to the photo online and way too small. Scam!

Such a scam, don't bother trying to defend your company, Romwe, there is no excuse for shipping such poor quality items. I just hope someone shuts you down.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi there,

Were truly sorry for letting you down.

Yes, there might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens, but it shouldn’t be totally different as you described…

And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.

The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that’s not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.

Please be assured that we would like to get this resolved for you as soon as possible, apologies again for all the trouble.

Thumbnail of user imanib1
Virginia
1 review
1 helpful vote
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June 30th, 2016

I thought this site was very cute. I've wanted to order from here and made numerous carts until I finally brought clothing. The website says 3-7 days until shipments are processed and then they will be shipped out. Today, is 20 days since I have order my items and nothing has been shipped. I have written 2-3 customer service tickets all asking the status of my order, the only thing I've been told is that one dress that I ordered would be shipped at a later date because it is on back order. Why does it take 20 days or more to process 3 clothing items? I do not understand and I don't think in the near future after I receive this order, if I ever do, I will be ordering from this website again.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

Your 5 items have been shipped out on June 29. The tracking number is 963******3(we have sent it to your email box). You can get logistic information through this linking. http://www.dhl.com/en.html
The last one has been shipped out on July 1. The tracking number is 748999921******79575(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/

It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.

Apologies for all the trouble and hope you will receive the order soon!

Thumbnail of user meganb37
Colorado
1 review
3 helpful votes
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October 10th, 2015

My clothes got to my address in a decent time frame, it was all here within 1.5 weeks after ordering. However, almost all the tags were deliberately cut off of all the clothes. Therefore, I don't even know what size they sent me or how to wash them. In addition, the tags they did leave on show that they sent me an XS when I ordered a medium. Furthermore, the clothes are not very good quality. I understand that they are cheap, therefore they won't be of great quality. However, two of the shirts are already fraying. Lastly, I understand that these items are returnable. But Romwe makes you pay the shipping back, and by the time its all said it done I will barely get any money back.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Thank you for your support and sorry for your problems and troubles.
To save the time for our customers and make our customers less worried, we are keeping preparing the goods for our customers with our best efforts. Hope you can kindly trust us.
We are really sorry that you are not satisfied with the items. Before shipment, we all have quality control, the tags may be cut off for some reasons. Hope you can kindly understand. And we are really sorry for all your inconveniences.
There is some detailed information about sizes on our sale page, we sincerely apologize to you for your XS item. And we also apologize to you for your dissatisfaction with the quality. Would you please send us the clear measurement of the item and the clear defects so that we can check for you? We will be responsible for any problems caused by us. Hope you can kindly understand and trust us.
Please know that according to our return policy, the return shipping fee need to be paid by the buyer. Really sorry for that. Hope you can kindly understand.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user robertl186
California
1 review
1 helpful vote
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March 22nd, 2016

Good Experience! I think some good experience should knock you all the time to go near to him. Really those guys was awesome. They were so much communicative, friendly and fast. Their product quality, price is relatively better than others and much more comfortable. I was very much satisfied with their responsible service. LOVE Them!

Thumbnail of user barbaras113
BN
2 reviews
1 helpful vote
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February 22nd, 2016

I am being there customer for like one year. Never found them negative on providing service to me. This is my first review for them and ya they are great in anyway. I will say giving them a try is worth.

Thumbnail of user erinc24
Ohio
3 reviews
0 helpful votes
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April 20th, 2015

Romwe is a fantastic site and I've ordered from them before and have loved what I got for my money. While this order was still pretty fantastic, there were some things that were sub-par. I ordered the Snoopy Print Loose T-Shirt, as I love everything Peanuts, especially Snoopy, and I also love loose fit t-shirts. The fitting is pretty true and accurate to size, but it's just a little bit too loose for my taste. However, as usual, the print on the shirt was fantastic, shipping time was reasonable when considering their location, and the customer service was great. I would definitely order from them again.

Thumbnail of user kalayahw
California
1 review
0 helpful votes
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August 11th, 2016

I ordered a huge order about 4 or 5 days ago and I just checked on it today and it still says processing. Mind you I selected items that promised to ship within 24 hours and received express shipping. Everything I ordered from the site was for back to school and school starts next week. I don't know what to do if I don't receive the items by then because I also ordered a backpack. I am confused, worried, and a bit angered as of now.

Thumbnail of user moldovana
Romania
1 review
1 helpful vote
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April 18th, 2014

I love romwe.com from all points of view, here you can find everything you want and the coolest thing is that they have free shipping worldwide and no minimum purchase required. The clothes are exactly as in the photos on this site and the accessories are amazing.
I would definitely recommend this shopping to everybody.

Thumbnail of user isabellaa6
Pakistan
1 review
0 helpful votes
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January 14th, 2015

Beautiful fits great very sexy I love this and ladies you should have one wish they had other colors :) great product it's not made from cheap material believe it or not, they're super comfy I love these body stockings and dresses.

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miao m.

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