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    ROMWE

ROMWE

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Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
View ratings trends
168
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How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

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Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

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Reviews (2,127)

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Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user briw4
Tennessee
1 review
3 helpful votes
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July 4th, 2016

I was, at first, unaware that it could take between 5-7 business days for my order to just be processed. I received an email saying that my order had shipped, but when I hit the "track" button, it gave me a tracking number and no website to track my package on.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

We cannot find any effective information through checking the number you provided.

Please give us your correct order number that we can help you as soon as possible.

Waiting for your reply.

Thumbnail of user paiged11
Florida
1 review
7 helpful votes
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February 6th, 2018

Honestly, I was super nervous to purchase anything because there are such mixed reviews. But finally I just did it and I ordered a few bathing suits. Every one fit true to size and for the price, the quality was great. Everything came within a week! I will definitely order again

Thumbnail of user janices57
Florida
1 review
3 helpful votes
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September 17th, 2016

I ordered over $200 of clothing for my granddaughter on 8/1/2016. When they finally did arrive 3 weeks later about half of them fit and they were mostly very poor quality. All of the shorts were cut very wide in the crotch which is not how most women in the US are built. Weird. I submitted a ticket to return about half of the items and their website says you get a refund within 7 days from when they receive your returned items. I sent the package as instructed with tracking and waited for my refund. Guess what, I'm still waiting. I opened another ticket to inquire about my refund (because they had closed the first one for some reason) and they say they did not get the package. So now I have sent the the tracking information again and still waiting... I guess I'm contacting Pay Pal to resolve issue.

UPDATE: ROMWE did issue me a refund AFTER I posted this review!

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Thumbnail of user miaom
miao m. – ROMWE Rep

Hi, Janice,
Thank you for ordering from our website, and we are so sorry for all the troubles.
We have processed the refund to your credit card, but the bank may need 15-20 days to process your refund.
And we will improve our return and refund system, and make it more convenient for our customer.
If you have any other problem, do not hesitate to contact us.

Thumbnail of user meredithm10
California
1 review
1 helpful vote
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May 6th, 2016

Ordered over $130 worth of items from Romwe a week and a half ago, about 15 items total. Only 2 items have been delivered, a blouse and necklace. The blouse is flea market quality at best, the necklace was already broken when I removed it from the packaging, also had several knots in the chain. The majority of my order was finally shipped out today after waiting over a week for "Processing". One item is STILL in "processing". Hopefully the rest of my order won't be as disappointing... I will writing another review whenever I actually get everything.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Meredith,

Thank you for ordering from our site.

There’s strict quality assurance before each product is packed and dispatched, the necklace was probably damaged on the way. We’re sorry for what happened and will prevent this from happening again.

We have issued a refund for the necklace to your Romwe Wallet, please log in to check that. The funds in your Wallet could either be applied in your next purchase or withdrawn to you credit card.

The other items were already handed over to FedEx on May 3rd with the tracking number 61299992140424600829, the package will hopefully arrive in your country soon, please don’t hesitate to come to us if anything.

And we would appreciate it if you consider editing the review and rating, thank you.

Thumbnail of user umarm
Pakistan
2 reviews
1 helpful vote
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April 13th, 2015

Romwe is a great site to shop online. I bought a Contrast PU Leather Cat Pattern Sweater and it's a brilliant sweater. The cotton quality, which I noticed was really really great. You don't simply see something like that these days. It is wonderfully woven and the fitting is perfect for any teenager. It clearly shows that a lot of time has been spent on weaving it. The service Romwe provided me was really good and the website has a simple yet a beautiful and user-friendly layout. It was a great experience buying that sweater from them. Will buy again!

Thumbnail of user shazzadb1
New York
1 review
0 helpful votes
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October 16th, 2015

This was my first experience to shopping in Romwe and I am really satisfied with their service. I ordered two product from that and the products are obviously outstanding quality however ordering was an absolute breeze. Definitely user friendly! The shipping was also within the estimated delivery and came in the mail well packaged.

Thumbnail of user lesliew33
Delaware
3 reviews
20 helpful votes
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June 6th, 2016

They blatantly lie to you about measurements. No way do you get the size you ordered. The top I received would probably fit a pre-teen, but nowhere near what I was told I would be getting.

I've read other reviews about refund nightmares, so I just sent it to my 13 year old niece.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

The size of our items correspond to the size reference on our site. If the size of the items are different from the description we promoted on the website, please send us(our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.

Apologies again for all the trouble.

Thumbnail of user wrenw
North Carolina
1 review
0 helpful votes
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September 8th, 2015

I shopped on Romwe.com for a cardigan for my wife during our anniversary. I knew she loved the color grey and had been looking for a rather stretchy cardigan that would go well with any outfit. She had been telling me it was so hard to find one that fit her style as she likes the ones that are soft and light, but not so light that they curl at the ends.

After shopping for a while on Romwe.com's easy-to-use website, I found one that was both beautiful and at a great price! I love the discounts they have available and wish they carried men's styles as well. When I gave it to her on our special day, she loved it!

Overall, I had a good experience with Romwe.com; thanks for making my anniversary that much better!

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Thumbnail of user avar2
Bangladesh
3 reviews
1 helpful vote
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January 11th, 2016

romwe.com is a great site with cheap and great clothes. I bought a black Cape from ROMWE for my past winter.It had shipped fast and came in great conditions. As long as you read the details before you buy you will have no problems. I would recommend this site and plan to shop again off of it.

Thumbnail of user bellar6
Germany
2 reviews
0 helpful votes
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April 3rd, 2016

I have ordered black boots on Monday and received my order on Friday super fast delivery. I have talk to customer support about my order they were very kind, supportive and answered my every question. The quality is very good on affordable price. I'm hoping they will last a few seasons. I do a lot of walking so I wear boots down quickly.
I ordered a half size up to wear thick socks and I have room to spare. So I think they run a bit big.! I plan to order another pair in a different color. The calf is extra wide, which is nice because most boots don't fit my calf. I am happy with this purchase!. Highly recommend to others. Thanks

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Thumbnail of user ee54
Georgia
1 review
0 helpful votes
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December 23rd, 2015

I ordered 4 tops from Romwe a while ago, and I was nervous that they would be bad quality. They were all lace type tops except one, white was a T-shirt. I was happy with the quality, it was about the same as what you would buy at Forever21 and Rue21, which is low but wearable. The shipping took about 3 weeks, which is typically for stuff coming from China. I made sure to measure some of my own tops to compare to the measurements on the site, and they all fit well. I do think their measurements are off, but if you order a size up you can always take stuff in. There are a lot of negative reviews for this site, so quality may depend on what type of product you are buying.

Thumbnail of user ioannas3
Greece
1 review
8 helpful votes
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April 19th, 2018

It's extremely easy to order a trendy item for much less. Good quality but the sizes are different for the Europeans. Sometimes you need to size up 1 or 2 times(it depends on the item). Otherwise I will keep buying stuff from the website.

Thumbnail of user vickiev1
Oklahoma
1 review
11 helpful votes
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February 6th, 2016

I was sketched out at first because most sites like Romwe with low low prices for cute trendy clothing are awfully cheap and take months to ship. Not the case with romwe fortunately for me. It probably took 8-10 days for it to get to my house which I was SUPER shocked. So, 5 stars for delivery. I ordered 4 dresses for about $52, so 5 stars for pricing as well. All my dresses arrived looking brand new and clean. They all even FIT well, the only problem I have is that I need to hem a couple of them because I'm short and prefer my dresses mid thigh length. So, not a big deal! 5 stars for clothing design. You do get what you pay for, but I feel like I got a little more. I'm gonna get my whole wardrobe here because of the inexpensive pricing, because obviously I am broke but I love cute clothing.

Thumbnail of user michellep141
Canada
1 review
0 helpful votes
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June 2nd, 2017

I did one bad review on here and the email they left me for contact information doesn't actually work. I've been charged a ton of extra money for express shipping. The express shipping has taken longer than their website has said it would (including processing time at the Romwe factory) The whole reason I paid express shipping was to have my items before my trip and now I've paid $60 for nothing. My frost review I expressed this the romwe provided an email that doesn't work.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Michelle,

Thank you for ordering from our website, we are so sorry for all the troubles.

In general, free shipping to most countries will not incur custom taxes.If you have been charged, please feel free to contact us and we will try to help. If you choose express shipping to locations other than USA, Australia, and Singapore, Saudi Arabia, and UK, there will be a big possibility that express shipping will cause customs taxes. Customs taxes associated with orders that use express shipping will not be normally paid by Romwe.
But since we have divided your order into two packages, if there is any tax charge for the second package, please contact us, we will pay it for you.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user erina20
Washington
1 review
0 helpful votes
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February 1st, 2015

I absolutely love my off-shoulder backless crop t-shirt I got from Romwe! It's my go-to top for going out for a night with the girls. It's super cute, and it's actually flattering on me (unlike a lot of crop tops!). The shipping was awesome (quick, affordable, no hassle) and you can't beat the prices. A friend introduced me to Romwe and I'm so glad she did, because shopping for cute clothes on a budget can be such a pain, but this made it so much easier. Overall I would recommend them, I absolutely adore this top (and the super cute shorts I got to go with it!).

Tip for consumers:
Make sure to know your measurements in metric units! For us US customers, I know we don't always know those, but it's super helpful!

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Thumbnail of user sarahd181
Kansas
1 review
3 helpful votes
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November 11th, 2017

The clothes I ordered looked nothing like the pictures. The fabric is extremely low quality and the clothes are already falling apart. The sizes are also very wrong. I am currently in the return process, but it is taking far too long. It takes way too long to get a response and speaking with a representative is difficult. I was disconnected 3 times! They also make you pay for shipping! If you get a return label they take $5.99 from your refund, and the slip did not even cover all the shipping prices. Awful, low quality company.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Sarah,

Thank you for ordering from our website, we are so sorry for letting you down.
We are so sorry that you have been charged $6.28 for the return label.
We will process the full refund to the credit card you used to pay on our website as soon as possible.
But the bank may need 14-30 days to process the refund, please kindly wait a few days.

If you have any other concern, do not hesitate to contact us.

Sincerely,
Romwe Customer Service

Thumbnail of user verom7
Massachusetts
1 review
2 helpful votes
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July 23rd, 2015

Sent me a dress that was not made properly, fought with me about a refund, and demanded I take down the bad review before I could get HALF of my refund. Ridiculous.

Be careful with what you order from there.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We feel very sorry that you are not satisfied with our service.
Generally, the real object has some differences with the obejct in the picture for some light and pixel reasons. And on our sale page, you can get the detailed information about the item. Would you please send us some photos about your item so that we can check it for you? After confirmation, we will be responsible for any size and quality problem caused by us.
Sorry to leave you such a negative impression. However, according to our return policy on our website, we will provide a full refund after our customers returned these items which were received within 30 days of original order delivered date. And our customers should be responsible for the return shipping fee themselves. Hope you can kindly understand.
Please believe that our customers are our precious. We never want to bring any troubles to make our customers upset. And we are improving ourselves all the time. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user asherk3
Canada
1 review
7 helpful votes
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May 18th, 2016

Just ordered a cute dress and backpack from romwe today (I've not gotten them yet, obviously, it's been 3 hours lol) and I'm seeing a lot of negative reviews.
Do people understand that a 12$ dress isn't going to be hand made quality? Or that this store is china wholesale? Obviously you need to order up in sizes...
It's gonna take a while to get to you, it's dirt cheap and from /china/

People need to manage expectations...

Thumbnail of user dalliss
Massachusetts
1 review
5 helpful votes
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October 25th, 2017

I placed my order with Romwe which was one shirt and was waiting for the shipping. It took 10 days and it was still processing not shipped so i contacted a rep and they told me not to worry my order will be shipped soon. 5 days go by and i get an email saying that the only shirt i ordered 15 days ago is out of stock. Now im extremely frustrated so at this point i just want my money back. After 3 days my money is in "the wallet" their form of refund so you can buy something else from their site with the money but i dont want anything from this horrible site so i go to withdraw it and of course it says error. Every computer i used there is an error trying to give me my refund. Horrible service customer service reps in emails are rude and slightly sassy.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Dallis,

Thank you for ordering from our website, we are so sorry for all the troubles.
Normally, it takes us 3-7 business days to process the order.
We checked your order, the item (rblo17092XXX) is one of our best sales products, it is out of stock now, we are so sorry for keeping you waiting.
And we will cancel the refund to your wallet and refund to your credit card as soon as possible, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.

If you have any other concern, do not hesitate to contact us.

Sincerely,
Romwe Customer Service

Thumbnail of user anap54
Portugal
1 review
3 helpful votes
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June 21st, 2017

The size guiding is terrible, most of the clothes didn't fit. Some items had nothing to do with the pictures: completely different fabric and color. Plus, they make it really hard to return some types of clothing. I can't return swimsuits but it's really unfair since they have nothing to do with what I actually order. It's a total scam! I had a terrible experience and I will never order from them again. What a waste of money!

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Ana,

Thank you for sharing your feedback. We're so sorry to hear about your experience.
For the size problem, our size guide converts international standard sizes. If the measurement differs much from that on our website, please do us a favor to attached some pictures for checking. (Please put the clothes without any folding and measure on it.) If the problem is confirmed, we would like to compensate for you with your picture evidence.
According to our return policy, we do not accept the return of swimwear, but if the items came not the same as the picture, please also send us some photos, we will certainly help you to solve the problem.

Waiting for your reply!

Thumbnail of user sanak3
Pakistan
1 review
0 helpful votes
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May 21st, 2015

It's a proven fact that a woman can never satisfied with number of their shoes. They need shoes From the workplace to the home space, in yoga class or at a birthday bash, each occasion calls for a different pair. Whether you need them for comfort or for style, ROMWE.COM help you find the perfect sole mate! I recently purchased shoes from ROMWE.COM and I am very satisfied with the quality of the product. It fits perfectly and because it does run a little narrow, the width is great for me too. It's very comfortable. I know I'll be getting it in other colors.

Thumbnail of user glorimard
Louisiana
1 review
15 helpful votes
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August 15th, 2015

I bought a beautiful dress, but I got something totally different. They are very deceiving. Save yourself a headache. Attached is a photo of the dress so you can have an idea. They accept returns but shipping will cost me the same I paid for the dress, not worth it! I just toss it in the trash.

Tip for consumers:
Buy somewhere else.

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Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Thank you for your support and sorry for letting you down.
Generally, the real object has some differences with the one in the pictures on the website because of light and pixel reasons. Hope you can kindly understand. We will pay more attention to this problem. Hope you can kindly trust us. We feel really sorry for your dissatisfaction with the return shipping. But please know that our website has noted that the return shipping fee need to be paid by the buyer. Hope you can kindly understand.
Romwe cherishes its customers and never deceives its customers. All our colleagues will spare no efforts to improve ourselves and to serve our customers. We promise we will help you solve your problem with our best efforts. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user michaelm8066
Canada
1 review
0 helpful votes
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November 11th, 2021
Verified purchase

I got the wrong colour of pants and I have no clue which email to contact about this situation. On their website the protocol for receiving the wrong item was to contact an agent but they provided no email or person to reference to for this issue. I've researched many websites trying to figure out who to contact but I still don't know what to do. HELP ME

Products used:
Pants

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Thumbnail of user miaom
miao m. – ROMWE Rep

Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you and have a nice day!

Thumbnail of user richardb194
Texas
2 reviews
2 helpful votes
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January 4th, 2016

I love this Online store! Inexpensive clothes but great quality. Very easy to communicate and work with. I have loved everything I have ordered! Their customer service was EXCELLENT throughout the whole process.

Thumbnail of user jenim4
New Jersey
2 reviews
3 helpful votes
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November 15th, 2015

I recently bought a Long Sleeve Geometric Print T-shirt on romwe.com. The ordering process was very smooth, it was shipped on time and I received it in excellent condition.
First, I am pleased to tell you that the price is very affordable. I think it's a very fair price for this kind of shirt, and you'd be hard pressed to find a better deal anywhere else.
In summary, I would say that it's a great shirt, worthy of your consideration.
I will be shopping again on romwe.com very soon.

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miao m.

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