ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.
Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.
I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.
My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.
Been contacting since the start of December when my parcel went missing. Not heard a thing back. No option to talk to them except an awful robot that repeats itself. Tried again for the 3rd time today to try and get a hold of them!
Tip for consumers:
Don't buy, potential scam
Products used:
None since they have not arrived
I had ordered multiple items from this website before. I initially bought a couple T-shirts along with a handbag and heels, and I was very satisfied upon receiving my order. I have been looking for so long to find a website like this, and companies like romwe should be known globally!
I never thought buying a gift for my girlfriend would be this easy. Usually I'm very bad when it comes to fashion but somehow I found just what my girlfriend described to me as her perfect dress to wear this summer. And to top it all it was a bargain because i found it on sale and there was like 60% off which was unbelievable for me since I'm a student and can't afford expensive gifts like I would want to. Anyway, ordering was easy and simple and the dress came pretty fast as it said on the site. I can highly recommend ROMWE to anyone who found himself in what i wrote here as well as the girls who would like to look nice for a low price.
Ordered my stuff at a cost of £50, nothing came and the order is cancelled, while my money has been taken. Tried to contact any sort of customer services and the pages were non-existent. Absolutely ridiculous wouldn't risk shopping with them it's absolutely a scam.
ROMWE has awesome clothes, that are always trendy even before they hit your local mall. Their Costumer Services are very good and the description of the products is accurate and not misleading! You get your money's worth there, plus they always have super great sales!
Romwe is a great site and Im thanking them for fulfilling my order and providing a very positive experience.
I ordered two bracelet. They delivered timely.
Great customer service, friendly attitude.
I highly recommend this site.
ROMWE was my first e shop and it didn't disappoint me Everything was excellent. Customer services have great communication skills, clothes quality corresponds to the price. What about size, I just bought a meter and I check centimeter :). Everything was good.
I'm so disappointed in this product. I ordered a cute black dress for a bachelorette party and what I got was a frumpy sleeping bag cut into the shape of a dress that could have been worn in the 1900s. I would not purchase anything on this site again. This company steals Instagram pictures of cute clothing and very poorly recreates them with very low quality materials and designs. Absolutely terrible.
Hi Rebecca,
Thank you for ordering from our website, we’re sorry to hear about that.
There's strict quality assurance before each product is packed and shipped, but if the items came with bad quality, or is not as advertised on our website, we would surely help you with the return and make it right for you.
Please be assured that we would always like to help our customers get their problems resolved as soon as possible.
Romwe is literally the worst online store on the Internet. I ordered a couple dresses and shirts that looked really cute on the website and was really looking forward to receiving them. However, when I received my shipment, I was so disappointed. First off the clothes had a terrible smell to them, resembling the smell of wet laundry. Secondly the material was very cheap so I guess I can understand why the prices were so cheap. None of the clothes fit well and all looked terrible and were way too big. When I went to try to return them, their website was very difficult to figure out. I would 0/10 recommend this store to anyone.
Hi Maddie,
Thank you for ordering from our website, we are so sorry for letting you down.
As the parcels are dispatched by shipping company, your parcel must went through some transportation procedures. That may cost some odors to the items, but it is definitely not harmful.
And please confirm with us which items you want to return, we would certainly help you return and refund.
Waiting for your reply!
Romwe Customer Care
Don't be fooled by the low prices... This online store is the worst place ever to buy clothing. 1). The clothes do not look at all as they appear on online then when it does in person. 2). The clothing material is very cheap and very low quality. 3). They didn't even send me a receipt with my packages so its going to be very difficult for me to return. And lastly they don't even give you price tags on the clothing so its very sketchy. So if you want a store that is very unorganized and delivers your package very late. Then i would recommend this store for you. But other than that this store is utter $#*!. This store deserves 0 stars.
Dear customer,
Nice day.
Thank you for your support first and sorry for your disappointment.
Generally, the differences between real objects and the ones in the pictures on the website can to be fully avoided because of light and pixel reasons. Hope you can kindly understand.
On our sale page, you may get detailed information about material. We are sorry for your dissatisfaction with the quality. Would you please send us some photos which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Hope you can trust us.
In addition, our website has described the return policy on return page clearly. You can also email to us or submit a ticket to apply for your return. Sorry for the all inconveniences. We will improve this aspect later. Hope you can kindly understand and trust us.
Before shipment, we all have quality control and checking parcel. The labels may be cut off for some reasons. Hope you can kindly understand.
In general, preparation for delivery takes 3-7 business days and is not included in the "delivery time". Hope you can kindly understand. And we also found the shipment method you chose is standard delivery. The standard delivery is usually slower than express delivery. Hope you can kindly understand and trust us.
Romwe never deceives its customers. All of our customers are our precious. We promise we will spare no efforts to improve ourselves and get better in the future. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
The quality and look of the clothes is a little hit and miss. I ordered a structured peplum shirt which looks ridiculous on and the thirty dollar overalls are poor quality. My other items were satisfying. Will give them a go again but won't spend too much. Will stick with their shirts and accessories :D
Dear Rhiannon,
Thank you for ordering from our website, we saw your review on sitejabber.
You mentioned the skirt was bad quality, we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Looking forward to your reply!
I ordered 4 items and 3 out of the 4 items were very similar to the advertised photos and style. The styles are bang on and the quality is better than you may assume. I've had a lot of complements on my items and people are always shocked when I tell them how much I paid for them. The fit was overall good, but the one item was a "one size fits all" and it certainly was not fitting me (I'm normally a size 6).
The styles are fantastic and you seriously can't beat the price. As long as you're flexible with the details (i. E. the thread was a navy blue instead of a light blue), the site is awesome.
In May I ordered from that $#*!ty page (costed 30€) and yet I still have nothing! Apparently they sent it back to sender (them), at least delivery company in country said that to me. They own me 30€. I can't even contact them because they don't have any email/phone number. I hope someone will take that brand down.
Tip for consumers:
Don’t buy from that site ever
Products used:
None
Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you and have a nice day!
All my products arrived in about 3 weeks which I expected. It was a reasonable delivery time based on what the site was saying. I received all my products except one, but they so kindly refunded me for the missing shirt. They have such good customer service and responded so quickly. I wear the shirts all the time.
I'm very happy with ROMWE and got a great experience. I must share my review with you regarding my experience with this business. The ordering on ROMWE website was very easy. I'm not disappointed at all! Their shipping is very fast and the quality of the clothes is really good. I didn't have any problem with customer service either. I am extremely happy with my purchase. I can't recommend this site enough.
I found a couple of great, quality tops to wear under my suit coats and a cute pair of boots. I loved that bust and length measurements were included for each size. For US shoe orders, you must convert the EUR size to US, though (it would be nice if they would include these, but it is easy to convert online). Shipping is free for orders of $50, so it is much better to buy another top than to pay for shipping! Very good prices for the quality of items, all items were well described on their pages, so it was easy to pick a size for the tops. Shipping was timely (and free!) and I did not have any problems. Will do business with them again.
After ordering from this website, I was nervous due to the reviews I read online. Just got my order, on time, and was very happy with it! Ordered a bunch of cute things. The material isn't cheap, and everything looked like the photos! The only negative I have to say was I ordered a medium in shorts and the size chart said that was a US size 10-14 I believe. I'm a size 10 or 12 and they wouldn't even go on lol. But other than that, I do recommend this site.
My $300 purchase went to the wrong address after I changed my address on Romwe's website. I guess they kept my old address on file, which caused the glitch. They did nothing to ensure I received the purchase. They did not issue a refund or cooperate with me and stopped responding to my inquiries. I literally lost $300 and the onus is definitely on them and they did nothing to compensate me. They placed the blame on Canada Post who were simply delivering to the address assigned to them. The worst part is, most of the items were presents for my nieces and sisters.
Since this review has been published, Romwe reached out to me and said they'd refund me. However, I've never gone through such a complicated return process, it is taking months, they passed the responsibility onto my bank instead of themselves, saying it is up to my bank to figure this out now, and I have yet to believe that I will actually receive the refund.
* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm definitely a picky person, and ROMWE absolutely met all of my expectations and then some. Super easy to work with, everything on time! I am a happy camper! I got everything I ordered, exactly the way I ordered it AND I've already gotten several compliments! I would highly recommend!
After reading all of these negative reviews I was lead to think I had ordered a cheap and low-quality coat from Romwe.
The shipping and delivery took a total of 13 days to the UK- at first the communication from the company was poor... until I emailed them asking for an update where they sent me a tracking number for my product.
Today, I have received the coat- and I am estatic that I had bought it! It looks far from cheap, and is well-made. It also looks like the pictures. Fantastic service!
I ordered Grey Letter Print Hooded Top With Pants from Romwe. It was very easy to order and shipping was fast. I am so happy with this item - good soft material. I ordered L and the size perfectly matches for me. The site offers a wide range of clothing and I will order again from Romwe. Sometimes there are days for free shipping. I am in love with Romwe clothing!
Romwe items are so cheap they're almost too good to be true. I ordered from Paris, France, and 2 of my 3 items arrived within a week (they were marked as being in stock in EU), and the third shipped from china and is in its 2nd week of delivery. The moral of the story is, never count on things to arrive quickly from Romwe. They probably won't. But the prices are great and the items are better quality than you'd find from Forever 21 or other discount stores.
After waiting almost a month for my order, I have received my clothing today. Whilst this was very frustrating, I am very happy with the actual clothes and found them to be accurately described. Therefore I would recommend that you order from this site, as long as you are prepared for the lengthy waiting time and allow for this. However a few of the items are not my style (nothing is wrong with them) and wish to return them. I have contacted romwe directly and asked how to go about this, so will update this review on how easy it was to return the clothing (I have had them less than one day and they are all in perfect condition in the original packaging) and how quickly my money was refunded into my account.
Tip for consumers:
DO NOT USE THIS SITE!
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
We apologize for all the disappointment and inconvenience you’ve been through, and we’re doing the best we can to make everything easier for our customers because we know there’s still a lot for us to improve.
You placed on July 7 including 25 items. It normally takes 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it will take longer for our suppliers to get it ready, we apologize for the delay.
Your items have been prepared well. We will ship out your items within 2 business days.
Apologies again for the delay, hope you will receive the order soon!
If there was negative stars that what I would choose!
I bought a large order, over 16 items and every piece was horrible low quality. I have been attempting to return the items I purchased and the customer service is insane! They email, they do not have a phone service and the responses are inconsistent in timing and In service offered. I will never shop there ever again.
* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Carissa,
Our team has emailed you via webmaster@romwe.com with your order refund details. Kindly respond at your earliest convenience, we hope to hear from you soon!
I'm always looking for cute clothes, and ROMWE has them lots of them. The dresses are unique and I even found a fancy skirt for $9.99.The service was great. And I got the size that fit me just right. Shipping was regular but it came right on time. None of the stores around me have such cheap clothes for the right price. I highly recommend it!
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
Dear Laura,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, the package has been shipped out on December 18,2016. The tracing number is 61280108XXXX, you could check through the link https://gls-group.eu/. The package is ready for delivery, you will receive it soon.
If you have any other concern, do not hesitate to contact us.