ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.
Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.
I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.
My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.
Since I've already had an amazing experience with Romwe before, I quickly scanned the site for my newest mission. I wanted a jacket that matched the style of the popular show "The Vampire Diaries". I plan on doing some Katherine Pierce cosplay and the first jacket I found, the Black Long Sleeve Zipper PU Leather Jacket, ended up being perfect! It looks exactly as pictured and fits like a glove. It arrived quickly and was packaged well. The quality is superb and I couldn't have found a better jacket for a better price. Very affordable! I couldn't recommend them more!
I ordered a pair of White Black Tie-Waist Striped Pants from romwe.com and LOVE them! No problems with my order whatsoever. Ordering was easy and delivery was super fast! I was also glad to get them on sale even. I have ordered from them in the past as they always seem to have GREAT sales. I would HIGHLY recommend checking them out! They have so many cute things!
I would like to thank ROMWE for exceptional service. I ordered swimsuits in april for South Africa's summer season and due to local postal strikes I never received the items. Monday I sent ROMWE an email, asking for a refund and without any trouble I received a friendly and apologetic letter wherein they approved my request (although the mistake was not even theirs). Today I received the payment. Thank you so much, I will definitely order again (after all the strikes). :)
Amazing shipping service with top quality dress. I like to shopping good quality product. 1st time when i order in ROMWE i was worried about product quality. After received my mind change because it was awesome. Now i am a regular customer.
I ordered a few shirts from romwe and the shipping was not too bad! The sizes are of course a bit smaller than in other places but i had no problem with that. I also ordered jeans - the sizes were wrong? I measured to make sure it fit, but it was still way too small.
Romwe is a scam. They pretend like they have a great return policy but when you try to make a return it is nonexistent. Do not trust him with your hard-earned money. Rum from them as fast as you can. Dishonest Company.
This site has nothing but false advertisement. Nothing that was sent looks the same as it did in the picture nor did it fit. I even went by the size chart, and the items shipped to me can fit a 9 year old child. I ordered bigger than the size listed just so that it would fit properly. You cant return bathing suits, they actually expect you to spend your hard earned money returning an item they falsely advertised and could not get right. The color was wrong, the style was wrong, and the item didnt fit. On top of that I have not even received all the items I ordered.
Ordered a beautiful summer maxi dress for my upcoming holiday i was really looking forward to buying it it was lovely, when it eventually turned up i was shocked, the pattern wasnt the same the colours were vile and it generally looked like a tea towel with a couple straps to put your arms through. I also ordered a jumper which i fell in love with when i saw it on the site when it came it was miles too small for the size i ordered and didn't even fit my boyfriend who is a extra-small/small. To top it off it had writing stitched as the design which was all over the place, it had stitching crossing out/over the words and just generally dangling off.
I am so disappointed with this site after really getting my hopes up and hearing positive things however i am glad i did not waste more of my money on this crap, I wouldnt even give it one star and will not be ordering from this site ever again!
We are truly sorry to hear about what happened.
There might be slight difference between the real thing and the pictures on our website due to light exposure and different viewing screens, but it shouldn't be that obvious like you described... And we have strict quality assurance before packing, there shouldn't be any stitches left, we apologize if we didn't perform as you expect us to.
Would you bother to send us(webmaster@romwe.com) some pictures of the dress and jumper you received? We would also like to amend that with our suppliers to keep other customers from running into the same problem.
About the sizes, measurements on the product page are for size reference while purchasing. Overall, hand measurements will have a discrepancy of 2-3 centimeters, and we’re still working on that to make it more accurate because we know clearly that’s not good enough and might cause trouble to our customers, but we are doing our best, working hard on it, getting better.
Also, we failed to locate your order here, it would help a lot if you could provide us with your order number.
Apologies again for all the trouble you've been through, we'll get this resolved asap.
I just ordered a dress and shows last week. I read a bunch of reviews saying it would take a long time to be sent to me and it would be bad quality. I learned that all of this is false. My dress and shoes came in 7 days and the quality is great. I never had any problem with customer service and they answered me right away. I highly recommend trying it and ignoring all the other reviews.
My teenage daughter placed an order with them back in April. Paid with a prepaid Visa she got for Christmas. She used my email address for contact, we never have received any email of a receipt, an order number or that item has shipped nothing what-so-ever. But they certainly charged the prepaid Visa the day order was placed. We are in August now, these people are impossible to communicate with and have ignored my numerous emails and messages about this order that I literally have zero info about. I have asked for my daughter to have a refund applied to this card immediately and I get no response ever. Criminals and thieves that's what I believe companies like this are.
I ordered two dresses from Romwe 3 weeks back and after 2 weeks, I got them. One of the was completely different from the picture and it was too big for me (size L). The fabric quality was very poor and looked not well cut. Plus in the description of the dress, they had included a belt which I did not get. When I contacted them, they said including the belt on description was an error! What is even stranger is now when I look at my orders - the picture for the first dress has been changed and it shows another dress which is completely different from what I first saw when I ordered. The second dress fits me even though its an XL, i think it depends on the model of dress whether it might be too small or big. The second dress was okay, it is not so bad as the first one.
Dear customer,
Nice day.
Thank you for your support for Romwe and we are really sorry for all the problems.
Please know that different kinds of items may have different sizes. You can get more information about sizes on our sale pages. If you are not sure about them, you can feel free to contact our online customer service directly. We cherish you and never ignore you. Hope you can kindly understand and trust us.
We are really sorry for the problem with the belt. It is our fault of that. We sincerely apologize to you. Hope you can kindly accept our sincere and unreserved apology. We found our customer service has contacted you. Have you solved your problem? We need to confirm with you. Hope you can kindly understand.
We feel so sorry that the updating of our items bring you such unsatisfied feeling. We will work harder and make our customers more acceptable. And we will spare no efforts to improve ourselves to get better. Hope you can kindly give us one more chance.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Made an order April 20. I paid the extra money for EXPRESS shipping, in hopes of getting it before I went on vacation. I never got it, and have now been back from my vacation for almost a week, and still no package.
Very disappointed, not even sure why I paid extra for it to be shipped faster.
* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Cassidy,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Because we are upgrading our warehouse, there is some delay of your package.
We checked your order, the package has been shipped out on May 7.
The tracking number is 4836528XXXX, you could check through the link http://www.dhl.com.sg/en.html.
The scheduled delivery date is May 12, you will receive it soon.
If you need any help, do not hesitate to contact us.
I ordered several different items from this site and nothing except a T-shirt and kimono fit. I wear size 12 US/14 UK and got XL and couldn't even get the skirts over my knees and the dresses didn't even get over my shoulders. The sizes are all super small Chinese sizes so be warned. I had to send everything back and pay £18!. The earrings I got were nice, so for accessories it is fine, but unless you wear a size 6 forget it!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
Please give us your correct order number that we can help you as soon as possible.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us(our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you. And if the facts are correct, we will arrange a refund for you certainly.
Apologies again for all the trouble.
I loved the quality of the clothing, the service was great, and it got here in the time it said it would. The arrival time took a little long and I had to order two to three sizes up for most of my items (I'm a small in US sizing), but they were great nonetheless! Many people forget that this company is in China and some stuff comes from Asia. Asians are normally very small so their sizing will be off from US or UK sizing, same with China, they also run on the small size. So make sure you check the measurements for everything! They even provide it to you in the description of each clothing item!
I ordered "Short Sleeve Cartoon Print A-Line Dress" which is super cute and I like it very much. Decided to go a bit more 'girlie' than usual and I'm glad I did. Very good price, website very easy to register and use, item came quickly in excellent packaging etc. Not much more to say expect I will deffo be using them again!
Tip for consumers:
If you sign up to the newsletter you can get discounts apparently, I have done this and look forward to getting some so I can buy another cute dress.
V Neck Faux Fur Coat is a very amazing sweater which is too decent offered at http://www.romwe.com/, generally this adorable is too awesome, is light, the hair is delicate, and looks beautiful. This fleecy coat size is ideal and it is like what is offered in the online store on the internet. Adore it! Uummm, wonderful gazes cute and snug upward needs to snuggle. Moreover, looks really perfect upon me. The climate may be getting a bit less icy don't worry V Neck Faux Fur Coat will take care of it ;) as this is still a charming coat to wear. This is an exceptionally decent coat, say it's produced using sheep's fleece heap so it appears. This Faux Fur Coat is Ideal for almost all cool fall days. My most loved cardigan, delicate and rich. I cherish the shading, and I need one more for myself as quickly as time permits. I truly adore its great look. This coat looks so cushy. It must be exceptionally snug. I adore the shading of the V Neck Faux Fur Coat.
None of the clothes have held up to the test of time. They've all frayed or faded, and those that I still have barely have any of the original design or feel remotely close to decent clothes. Most of the clothes in question did not fit or did not match the measurements. I did receive my clothing a year ago, unlike some other people have. They're lucky if they got refunds instead of the cheap, thin clothes. The company offered incentives back when I wrote my original review in order to promote repeat business, so that's the only reason I wrote the first one.
Delivery was very quick, however the quality is very cheap.
I just want to know if I can return all items back and and get a refund.
I think Romwe needs to compare what has been posted to me to what it advertises.
If I do not get a reply I will be reporting about this site.
Tip for consumers:
Never use this site. The Quality is very poor.
Dear customer,
We sincerely feel sorry for all troubles we have brought to you.
We sincerely apologize for the clothes which you are not satisfied with their quality, you can send some images of the clothes so that we can check with our factory.
After confirmation, we will refund you if the problem is caused by us! Besides, If you want to resent your items, the freight charge will be absorbed by you and we also need you to give us the tracking number of the resent items.
We kindly inform you that some differences between the pictures and your received items are inevitable. Please understand us!
If you need any other help, please feel free to us with this email webmaster@romwe.com.
Yours sincerely
I purchased a Gold-tone Riveted Mint Jumper from Romwe.com as a gift for my niece. Everything is fine with the product except it getting a little later to arrive than the expected time. She loves the product and I am happy that the quality of the product is so good.
I ordered two item from this website. As first I was pleased to see that it said that the items were being shipped two days after I purchased it. However, it has now been over a month and I have yet to receive my item. I have gotten into contact via the ticketing system with them 3 times and 2/3 have been telling me it's at my local post office (which it's not because the shipping says it's still at the origin post in China) and another reply said that there's miscommunication with the shipping carrier that they're using and said to check back in a few days (I replied to that ticket 9 days later and there was no reply) I keep demanding that I get a refund but they're beating around the bush. So it looks like I might be out almost $30 and I won't even know what the product actually looks like. Please just give me a refund, at this point I don't even want the items anymore.
Dear Lindsey,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your orders, our logistics department has started a case for you, and normally, we need 3-5 business days for processing.
But since you are very worried, we will process the full refund to your Paypal account as soon as possible, you will receive it within 2-3 business days.
Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us.
I am in love with with the Deep V Neck Pocket Maxi Black Dress I purchased and the customer service is great too. The quality of the dress is perfect and for that price it's a win-win. I will definitely order dresses from them again. I highly recommend this Romwe.com.
Take like forever to get a refund. My package was missing during delivery, Romwe said I have to get a complaint number from DHL in order to get the refund. Troublesome, but still I did it and get the number for them. Ever since, they are not replying my message( I use the ticket function) like they are avoiding to pay my refund. Romwe sucks. Never gonna shop here again
Dear Jing,
Thank you for ordering from our website, and we are so sorry for all the troubles.
Because it was our holiday before, we have not processed the refund to you in time.
And we will arrange the refund to you as soon as possible, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.
If you need any help, do not hesitate to contact us.
The clothes on the website look nice and affordable but when I ordered here they over charged my card 5$ my bank does not charge for international purchases And the people from Romwe never refunded me. The 2nd issue is when I got my items the fabrics were cheap and smelled like chemicals, the accessories were okay. They do not allow you to return swimsuits or under wear. My swimsuits look nothing like the picture and the material is not even water resistant. Please Do Not Use this company.
Dear Kesi,
Thank you for ordering from our website, and we are so sorry for all the troubles.
About the over charged $5, please check with your bank.
According to our return policy, the following items cannot be returned: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets), please kindly understand.
Please confirm with us which items you have returned.
To enhance the refund, once you have done the return please inform us about your return tracking number and tracking link.
Looking forward to your reply!
ROMWE refuses to exchange or refund wrong orders. They are very unprofessional & difficult to deal with. Do NOT order from ROMWE. They are NOT legit. Their garments are cheap copies of those pictured on their web site.
I have answered ROMWE's response with pictures & measurement as they requested. Yet they still refuse to refund my money or make an exchange for the correct garment ordered. ROMWE continues to play games & responds with insincere apologies & promises to make things right. It's been a month of emails back-n-forth & they are still asking for more measurements & making excuses for their inferior quality.
Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
We are so sorry to hear that the item cannot meet with your requirements. There will be little difference between real item and the picture shown on our web. Hope you can kindly understand us.
Could you send us some photos about your item, and tell us what the problem is exactly? We will check with our factory, after confirmation, we will take responsibility for the problem caused by us.
Looking forward to your reply.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
I absolutely love Romwe.com! They have amazing styles for absolutely amazing prices. I'm a student so I'm always on a budget and on the look out for cute affordable fashion. Romwe is exactly that! Love so much stuff they have. Great thing about them that even with their good prices, they constantly have sales and special making it even more affordable. I like that I can buy many different things and not have to wear same things over and over again. I placed the order with no problem and received my item quickly which I loved! Will be ordering more from them soon because summer is coming and they have super cute stuff!
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
Hi Shantelle,
Thank you for ordering from our website, we are so sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you return and refund.
Please confirm with us which item you have not received, we will certainly help you to solve the problem.
Waiting for your reply!
Romwe Customer Care