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ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.
Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.
I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.
My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.
I ordered earlier today and have not received a confirmation email, though unsurprisingly the money has been taken from my account. There seems to be no customer service section on the website and from the "returns" section it seems a bit dubious to me.
Not holding my breath i'll be recieveing this product if I can't even get in contact with somebody to discuss the issue.
Planning on giving it the 7-10days for standard delivery and then taking the matter further. So far, not good.
I saw the add for romwe on Facebook and saw that the first purchase was 60% off. I needed a dress for a wedding coming up and thought it'd be a good deal. I decided to read some of the reviews and some were alright, some were really bad. I thought "It's pretty cheap, even if the dress isn't good, it's worth a try." I ended up ordering a dress and a pair of shorts. When I received my order, the shorts were decent (cheap quality) but the dress was awful. The picture was very cute and classy, but the actual dress looked like something for a 12 year old. I am 20. The material was cheap and nothing like the material in the picture, the hemlines were off and the sizes were terrible. It looked like a witches halloween costume. So I guess just be careful as to I think its a pretty hit or miss site. And like everyone else said, you get what you pay for. As for me, I don't think I'm going to take the risk again. Not worth it.
Dear customer,
Nice day.
Thank you for your support first and sorry for letting you down.
Generally, the real objects have some differences with the ones in the pictures on the website because of light and pixel problems. Hope you can kindly understand.
On our sale page, you may get detailed information about the items，such as material, sizes, colors and so on. About sizes, in general, there will be 2-3cm error because of manual measurement. Hope you can kindly understand. You can also have a reference to http://www.romwe.com/size-guid-a-466.html to know more about sizes. Would you like to take and send some photos to us about the items which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any size and quality problem caused by us. Hope you can kindly understand and trust us.
Romwe cherishes its customers and never wants to bring any problems to our precious customers. We promise we will spare no efforts to serve our customers and improve ourselves. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I expected that the cloth of Romwe is worse but in reality opposite of my expectation. Last week i bought a dress. I impressed the quality of dress and also very cheap price. Their customer behave is awesome and great behavior. Thanks Romwe.
I have purchase a blazers for my wife as birthday gift alongside some ornament from them. I was happy when I found them in time. I was satisfied with the quality of the clothing and moreover I will recommend them.
I hope they will maintain their service in future with me too.
I have been disappointed by these types of sites in the past, but Romwe shipped my items very fast to Canada. Some of the products are a little more "cheaply made" than what you could get at the mall or something, but they work as expected and are just fine for me as I usually spend all my money on my child and not myself haha. I ordered a popsocket, small jewelry items, a cute little purse/carry bag, and some diamond art sets. The diamond art sets are AWESOME! I wanted to try it for years but was on a budget - this gave me the chance and it turns out I love it. The quality is great so I'd recommend this site for those items.
This place is a joke! Took them 4 weeks to send out my one dress. That I don't even need anymore. The chat system said it was sent back to them? Wtf for what? I cancel my order and it said 15-25 days for the bank. That is bull$#*! you still have my item and there's no way the bank take that long. It's only maximum of 3 days to be put back into my card. I expect my money this week it there will be a lawsuit. You still have my item I orders back in mid April! Supposedly shipped back to you for no reason
Dear customer,
Nice day.
We are sorry for the troubles we have brought you.
Generally we need 3-7 working days for processing. It is delayed and your item is shipped back, because there are some problems in our system. We make apology for that. Hope you can forgive us.
About the refund, after we have finished the refund, we will inform you by email. The refund will back to your account after 10-20 working days. We will improve our service in the future. Hope you can kindly trust us.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
This was the worst experience of online shopping I have ever had. The clothes look nothing like in the picture. And it had nothing to do with the lighting or anything. The clothes looked high quality in the pictures as soon I touched them I was overwhelmingly disappointed. I could get better quality clothes at the dollar store! I've been emailing and nothing! They won't respond! It was a struggle to find they're customer service email and number since it wasn't even posted on the site. Please, please, PLEASE, do NOT buy from this site it is a scam and they will rip you off.
Hi there,
We’re truly sorry to hear about that.
Please allow 24 hours for our customer service staff to get back to your email, and we apologize if our staff didn’t perform as you expected.
Also, would you please provide the order number so that we can help?
Before each product is packed and shipped, there’s strict quality assurance. If the items came with defection or bad quality, or is not like the pictures on the website, we would surely help you with the return and make it right for you.
Please be assured that we would like to get this resolved for you as soon as possible, apologies again for all the inconvenience.
I love shopping at Romwe! I am a real fan.
Romwe always have the best fashion in the clothing industry and in comparison to other fashion labels.
I find Romwe always caters for the seasons and I am always able to purchase something new.
I was not a fan of online shopping until I found Romwe and now I am addicted to the website and cannot help but always buy something.
I must praise Romwe on the high quality of the clothing. The quality of the clothing is constantly exceptional.
I purchased the Deep V Neck Lace Up Pastel Floral Print Jumpsuit, it is great for summer.
It was only $21 and I was able to receive 55% discount, this was wonderful.
There are many different variations of this type of ladies top, and I am tempted to purchase all of them.
Thank-you Romwe for another awesome shopping experience.
I recommend your company to all my girlfriends.
I am impressed with Romwe every time I shop there.
I ordered XL overalls after carefully measuring my self and matching it to the site's sizes (I'm 5'7 and 150 pounds). When it came in, the overalls couldn't even go past my thighs, much less my butt. I was so disappointed, my size had matched perfectly to the site's XL size but obviously the site's sizes are all wrong. And now i have to pay return shipping. Not shopping here again and romwe really put me off of online clothes shopping.
Hi Mugisha,
Thank you for ordering from our website, we are so sorry for letting you down.
We know that our measurement is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that, we would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
Please do not worry, we will certainly help you to solve this problem.
If you need any help, do not hesitate to contact us.
Romwe is the best online store that I found, friendly service and quality of items that never disappoints me. The store also has a free shipping service to all over the country. And most importantly, I always order the goods to the destination safely. I am very proud of the service Romwe and highly recommend to you.
I ordered two sets of bikinis from Romwe and followed their measurements to a tee. I'm typically a small or a medium and went with larges with both of the bikinis. Neither of them fit right with one being way too small and the other was big? One of the bottoms had absolutely no stretch to it it was the strangest thing. Would not recommend and never shopping from this site again! Waist of money just pay the extra couple bucks for a bikini from the store.
* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Maddie,
Thank you so much for ordering from our site and we deeply apologize if our items did not live up to your expectation.
We know that our measurements is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
According to our return policy, the swimwear could not be returned, therefore, how about you keep these two items and we refund half of the cost to you?
We will certainly help you to solve this problem.
Looking forward to your reply!
I recently received the black maxi dress I ordered. I needed something new for December, and I was not disappointed. Easy registration, I was updated when it shipped, delivery was right inside the time frame I was provided with, and the dress itself was of good quality. I can’t wait to show it off during the holidays!
I have bought A denim short pant for my girlfriend from this site. And both of us really very happy with their product. Very comfortable, Adorable to use with smart looking. Service of this site was impressive and price was also reasonable.
Happy to know this site, Would hire again.
Romwe is the best fashion clothing online store.
Romwe always provides great customer service, and is reliable.
The fashion at Romwe is constantly changing with the seasons, so I can always buy something new. The quality of the clothing is great and I am always happy.
Thank-you Romwe for another pleasurable shopping experience, I will be coming back for more.
Highly Recommend to all.
I followed the size chart and even order a size bigger (given the reviews) and my rompers came in still too small. The fabric was not how it looked in the photo (I get its cheap, but I paid $18 US - cad over $20) which isn't that cheap to get a fabric thats like paper. The swim suit didn't even look or made out swim suit material (with strings pulled out). Out of 5 items, one swim suit is slightly decent. When I messaged them, they replied we are sorry for the size problem (disregarding all other concerns). Considering I spent over $60 US = almost $80 Cad I am very upset. The delivery took 28 business days, the items were cheap, falling apart, small and unwearable. I am extremely upset with this website and that I wasted so much money and time. Should of went out and got myself something nice for that money.
Tip for consumers:
Don't bother
Hi dear,
Due to weekend before, we could not reply you in time. Hope you can kindly understand and trust us.
Thank you for ordering from our website and sharing your review with us.
We are really sorry to hear that you are unhappy with your shopping experience on Romwe.com.
Generally, processing time takes 3-7 business days, and it is not included in the "delivery time". We also noticed that shipping way you chosen is standard shipping, it also needs to take 5-28 business days. So your delivery time is normal, hope you can understand this regard.
About the size problems you mentioned, actually we have noted the detailed size information of each item on our web. Also due to manual measurement, there may be up to 2-3cm error. Hope you can understand.
Moreover, because of light and pixel problems, the difference between the real items and the picture shown can not be fully avoided. We never want to shirk off our responsibility, all of you are important for us, you can send us some detailed pictures which can show any clear defects and differences so that we can help you resolve the problems.
The email address is webmaster@romwe.com.
Waiting for your reply.
Amazing! I have twice experience with them. First I bought some occasional dress and afterwards i bought my wedding dress from here. That experience was absolutely cool. And most of that their service is fine. Cheap price and quality is high.
Best wishes for them.
I ordered a black jumpsuit from the site and I've gotten so many compliments on it! The jumpsuit looked exactly like the online pictures and it fit really well! I even did a work wear post about the outfit because it was so cute!
Alison
I purchased the Blue Spaghetti Strap Backless Maxi Dress in a size large from this site, and I have to admit I didn't expect it to fit me when I ordered it, but the price was reasonable enough that I figured I might as well take a chance. It's hard to find clothes that fit, let alone look good on a fuller figure.
Not only did I receive the dress in great time, but it fits wonderfully! I think I've found my new favorite online store!
Really disappointed in them ive paid and ordered some clothes well jeans and hoodie from them ive been tracking my order for few days it said it been delivered to my address but it hasn't and romwe is no help all they say is well it says it been delivered in so frustrated about this whole situation so I would advice you not to risk because they wont even give your money back either!
Hi Ordeila,
Thank you for ordering from our website.
Sorry to hear about what happened, and we will surely help you resolve this problem. But we are having trouble here locating your order, would you please send us the order number so that we could proceed (you can also contact us by this email address: webmaster@romwe.com)?
Apologies again to all the inconvenience you've been through.
I ordered a bunch of clothes and 2 of them didn't arrive and they refused to give me my money back. My package arrived 5 days late. The costumer service was awful. There was a label from a different shop inside of my clothes. Don't recommend. Still not solved
Dear Arianna,
Thank you for ordering from our website.
We are so sorry for the inconvenience caused.
Customers may contact us for after sales questions directly by submitting a ticket on our site.
In fact, all your order was shipped out in one parcel.
Since we have strict quality assurance before each product is packed and shipped out, if the parcel came with less items, please take a photo of the parcel and weigh it and then send the photo to us and tell us the weight so that we can check for you. If it is the case, we would surely help you to refund.
Our apologies for all the trouble.
Sincerely,
Romwe Customer Service
I ordered worth 100 bucks under express delivery for my vacation, not sure if I will get in time. It says its processing but my vacation is on 9th. Made my orders on 1st. Looking at the reviews now Im nervous. Argggg
Hi dear,
Thank you for ordering from our site.
We cannot find any effective information through checking the order number you provided.
Please give us your correct order number that we can help you as soon as possible.
Apologies again for all the trouble.
I bought two of these: http://www.romwe.com/Dip-Hem-Letter-Print-Black-T-shirt-p-*******-cat-669.html
One for myself and one as a birthday present for a friend. The ordering went fast and was really easy. The shipping didn't take long at all. I was really happy with it. The clothes were just the right size for me and my friend and they look really nice.
Overall I had a great experience with this shop! If I ever need more clothes or need to buy a present for a friend then I will buy again from them for sure! I recommend this store to everyone who is looking for some nice clothes.
I have quite a few items from Romwe.com, for myself and presents for my sister. I've gotten a lot of compliments on them. The quality is good and the postage is free, and they have a good relationship with customers. I would definitely recommend them to anyone!
Romwe is one of the best companies I know, from their website we can find thousands of garments at very small prices, shipping costs are always free and very fast shipping, since I found their website I fell in love so many things I think of buy very soon, we can find clothes, accessories and even beauty products!
Very serious and reliable company I recommend really!
You pay for what you get, cheap clothing. I'm a uk size six so I ordered a xs in everything I bought. When my order (finally) came none of the items I bought fit, one was in a completely different colour to what I ordered and they were all huge on me. When I tried to I didn't get the option to return my order so I emailed (which i still haven't had a response from) and got in touch on instagram and facebook and got a response within two weeks. I'm still waiting on my refund and had to pay to return although they sent the wrong items! Do not recommend buying from here.
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
Hi dear,
Thank you for ordering from our website.
Your order was placed on May 10th including 6 items. They were packed in one package, and they have been shipped on May 11.
Your order number is RWABA28429. You can get more details through your account (cdunbar2009@hotmail.co.uk) on site. The tracking number is 612793305027. You can get logistic information through this linking.
https://gls-group.eu/EU/en/gls-partner-united-kingdom.