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    ROMWE

ROMWE

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Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
View ratings trends
168
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How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

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Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

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Reviews (2,127)

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Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user tamsinh
GB
1 review
0 helpful votes
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July 26th, 2015

Amazing! I bought the black spaghetti strap backless Hollow dress and I love it! I bought a size small, and its true to size and fits me very well. The material is stretchy, yet not too tight and has an extremely flattering neckline and clinches you in at the waist. The pattern around the bottom and neckline is lovely and adds atouch of glamour. I don't want to take it off!

Thumbnail of user claudiat10
California
2 reviews
0 helpful votes
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January 31st, 2016

I just recently ordered 5 blouses for my 12 year old daughter. She's a size medium. I was skeptical about ordering because I didn't know the quality or if the size was correct could come poor quality and different size. Well 2 of the blouses arrived and my daughter was so happy. Good quality of the clothes and the sizing was perfect! I waited few more days for the other blouses to arrive. Was well pleased!

Thumbnail of user kathrynl8
Saudi Arabia
1 review
1 helpful vote
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November 21st, 2015

I was very satisfied upon receiving my order. Shipping was quick and my order arrived in a timely manner. I really loved my dresses and the quality is too good. It was a nice deal, will buy again. Highly recommend!

Thumbnail of user bobbic9
Arizona
1 review
7 helpful votes
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February 6th, 2018

Alright so I was a little skeptical of this site right from the start because there's no way I am paying 4 bucks for a shirt and there its perfect that's too go to be true. So even before I got the products I had a feeling something wasn't going to be right but when your only spending 20$ for 4 items I didn't care too much.
The only major problems I noticed was that everything is very small. If you are going to order from this site i suggest going way way up in size. I wear a size large and that's what I bought. However, knowing then what I know now I would have definitely gotten an extra large or 2XL for sure.
Lastly, the print on two of my t shirts I received is printed at a slant. Its going into my armpit/side of my body when it should be in the middle.
I will say that the shirts feel to be of good quality. All tops were thick and very soft and comfortable. I am going to try and stretch them out or i may just wear them to bed. Who knows.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Bobbi,

Thank you for ordering from our website, we are sorry to hear that you are dissatisfied with your order.
We are striving to improve on the sizing of our products, but for now we do make sure to provide a sizing chart for your convenience, as our sizes are neither US or UK sizing.
Please kindly confirm with us which items did not fit or with the bad print, we will certainly help you to solve the problem.

Waiting for your reply!

Sincerely,
Romwe Customer Service

Thumbnail of user annap62
Nevada
1 review
2 helpful votes
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May 6th, 2016

The stuff I ordered was advertised to ship in 24hours. I realize that everything is coming from China, but it wasn't even processed for 3 weeks. It's been a month since they took my money and nothing has even been shipped. I can't cancel my order and emails to then have gone unanswered. I never got my money back.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Anna,

Thank you for ordering from our website, we’re sorry for keeping you waiting.

Yes, all of the items you ordered was available to be shipped out with 24 hours, however, the camp top happened to be great demand, so it took longer for us to get it ready, and we apologize for the delay.

The package has arrived in your country and will be delivered soon.

It is our fault to not have provided you with the service you deserved, and we want to make it right.

We would like to refund $10 to your credit card as compensation for the delay, if that’s not okay for you, we could certainly provide you with the return label for you to go on with the free return and full refund.

Please let us know how you wish to proceed, thank you.

Thumbnail of user lisar66
Georgia
5 reviews
9 helpful votes
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March 28th, 2015

I placed an order for ROMWE and contrary to what I have read in some of the other reviews, my products arrived on time and were in great shape. The dress fit me perfectly and the pants were nice as well. I knew I was ordering outside of the US, so I expected a long delivery time. My package came just when I needed it to arrive.

Thumbnail of user fadeelak
New York
1 review
1 helpful vote
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June 7th, 2015

My lace maxi dress is GORG! GORGEOUS! I love it! Perfect fit! This is my second order from this site. So far so good. I'm ordering one piece at a time, that way there won't be any mistakes. It was on my doorstep when I came home. I'm always excited when opening my packages so I'm super happy to not be disappointed! It was a perfect fit too. Yay!

Thumbnail of user tatianah5
Kentucky
1 review
0 helpful votes
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February 18th, 2021

I did not have a great experience when I ordered my clothes first of all the prices aren't even that cheap Like they say they are second of all the shipping was very long, your material is terrible your sizes are really off your advertisment was a bit hyped up based on the quality of the clothing definitely not ordering again, a waste of money

Thumbnail of user sakakibaram
Tunisia
2 reviews
0 helpful votes
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January 17th, 2015

ROMWE is the best shopping site on the internet. I highly recommend it to every one.
I just bought this "Striped Trim Black Knit Sweater" and I LOVE IT. The quality is awsome. And it got shipped in only 5 days, its unbelievable. Also they got me 40% off that means $17.33 in stead of $34.13.
It's really great I love this website. I recommend it girls.

Tip for consumers:
It's awsome! Just try it... The best shopping website on the internet.

Service
Value
Shipping
Returns
Quality
Thumbnail of user izzyc3
Illinois
1 review
2 helpful votes
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October 19th, 2016

I ordered 2 pants and one skirt and got them 13 days (almost 2 weeks) after I first ordered them which seems to be a good time compared to other reviews I have read. One of the pants I ordered (which was jeans with small tears in them) did not fit and was too tight even though I had measured according to the size charts they provided. The other pants and skirt both fit and were good material, especially for the price. I was pretty satisfied with Romwe, except I wish the pants would've fit or had a warning that they run small.

Tip for consumers:
If your scared the clothes will be too small, order a size above what you normally wear or measured just in case. It's better to get them bigger than too small.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Lzzy,

Thank you for ordering from our website.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated. If the clothes did not fit, please send us a few pictures, we will certainly help you to return and refund..

Thumbnail of user jasmattiep
Guyana
2 reviews
0 helpful votes
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September 17th, 2015

Using www.rowme.com to buy all my clothing is a hassle free. Placing an order is so easy there and all information guidelines are simple. The best part is that there is free shipping from this site on anything that you buy. Just as in the picture and description of the product is the same. The quality of the dress was great also. I am a happy customer.

Thumbnail of user mirellaz
Bulgaria
1 review
3 helpful votes
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April 12th, 2016

I got 3 dresses and 2 blouses from romwe.com and I couldn't be happier- All that for only 60$! I got free shipping as the order was above 50$ and everything looked great- just like in the pictures. Great quality, very low prices and a huge variety of clothes to choose from. Ordering was easy and I used the online chat before I ordered to ask more questions about one of the items. Customer support was really helpful and I received the items really fast. Highly recommend Rowme.com to all fashion maniacs looking for bargains!

Thumbnail of user amir348
GB
1 review
2 helpful votes
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May 23rd, 2016

I have ordered with Romwe before and although it took over a month for my items to arrive I was pleased with the quaility and the fit of the clothes considering how cheap they were. I made a order on the 9th May and have spent a lot of money this time round- it still hasn't arrived and I'm now worried it won't turn up as im unable to track my items and there whereabouts when you click 'my orders'. I was hoping they would arrive in time for my holiday but now I'm not too sure!

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website and truly sorry for keeping you waiting.

You placed on May 10 including 9 items and the items were shipped out on May 14. Your tracking number is 612793364901. You can get logistic information through this linking. https://gls-group.eu/EU/en/gls-partner-united-kingdom

We have checked it and the latest information is that the parcel is in the GLS delivery vehicle to be delivered on May 21.

Apologies for all the trouble and hope you will receive the order soon!

Thumbnail of user langs4
New Jersey
1 review
1 helpful vote
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June 11th, 2017

I ordered alot of clothes from here. They are trustworthy and they send you a package with no damages! The clothes that came were in good quality and everything was just the best. I recommend you to order from here if your looking for amazing prices!

Thumbnail of user maggiec132
Canada
4 reviews
0 helpful votes
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March 31st, 2021

I ordered some t shirts and a romper from ROMWE and overall it was a meh experience. By this I mean that the material was cheap but the design was cute. After the first wash, even on delicates and hung dry the shirts shrunk and the romper never fit the same. Both will be donated to someone who may like them. They have cheap stuff but it is a cheap material as well.

Tip for consumers:
Size up and check reviews!!!!

Products used:
I purchased some t shirts and a romper.

Service
Value
Shipping
Quality
Thumbnail of user brendak21
Nigeria
5 reviews
8 helpful votes
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May 15th, 2015

I couldn't believe the package! After testing the dresses out - Backless V Cut Bodycon Dress and Half Sleeve With Belt Slim Blue Dress - i was pleasantly surprised. My friend had ordered them for me as a gift after i told him what i wanted. He was a bit skeptical about how delivery was going to be made but after observing the ease at which i made my order his doubts faded away. Shipping took just a day shy of the actual delivery date and that was pleasantly ok by me. I received my dresses at my home address and the quality of the material was amazing. I don't think i'd get such quality at such a price anywhere. Everything was just perfect especially the material! Buying from romwe is something he said he'd do for his girlfriend. And i'd definitely shop again on romwe!

Thumbnail of user jc223
GB
1 review
6 helpful votes
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July 26th, 2016

Order wasn't even dispatched after 12 days. Had to cancel it because it wouldn't be here in time for my holiday. Then had to pay to get replacement items from another retailer. Their response time of 1 day is too slow. Have now been told that my refund will be with me within a month! So basically they have my money, which took them minutes to retrieve from my account when I ordered, and will have had it for 40 DAYS! For items which I never even received! It's a joke!

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.
It normally takes 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it will take longer for our suppliers to get it ready, we apologize for the delay.

We are truly sorry for that you cancel your order when we ware processing for you. We have refunded to your credit card. The process usually takes 15-20 business days. Hope you can kindly understand it.

Apologies again for all the trouble. You can contact us if any problem.

Thumbnail of user cerik
Pennsylvania
1 review
1 helpful vote
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June 14th, 2015

I had never heard of Romwe before, but a friend recommended it a few weeks before my anniversary. I was looking to surprise my girlfriend with something nice and pretty. I ended up buying her the Flower Print Bodycon dress, which she loved. She looked and felt like a princess. It fit very nice, and the shipping time wasn't bad at all. It's also a nice quality, no fading in the number of times it's been washed, and she even wore it gardening a couple times without tearing it.

Thumbnail of user myronl8
Germany
3 reviews
4 helpful votes
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March 31st, 2016

Shopped many online stores but they are different on nature they delivers fast and they are selling dress on lower price then market i brought 3 dress and my sisters was astonished by hearing the price :D.

Thumbnail of user keris
Hawaii
3 reviews
4 helpful votes
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July 15th, 2015

I loved the clothing and the timely service. I got everything i ordered and everything fit according to their sizing guide BUT as i was taking one of the tops i ordered out of it's package i noticed the giant hole in the seam between the left sleeve. I had the top fixed because i didn't want to go through the hassle of returning it.

Since i've already had the top fixed there's nothing i can do to send it back or anything but i am truly amazed by the quick response and appreciate the notion to fix the mistake. It's hard to find good customer service like this nowadays!

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
First we are glad to hear that you are satisfied with our clothing and service. Thank you for your praise.
But we sincerely apologize for all the inconvenience.
Actually we always check every parcel and do the quality-test before the shipment. This incident is out of our expectation. You can send the images to us which can show clear defects so that we can confirm with our factory. After confirmation, we will be responsible for any problems caused by us. ROMWE is a fast-growing company, we are willing to help you solve your problems. We promise that your problems will be solved perfectly. Hope you can give us one chance to improve ourselves.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best regards

Thumbnail of user emmaa40
GB
1 review
6 helpful votes
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March 21st, 2017

The items which I have received look nothing like what is shown on the website - they look like different items! I know it's a cheap website and you get what you pay for - but would strong recommend not buying from the website as the photos shown don't represent what you are going to get.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Emma,

Thank you so much for ordering from our site and we deeply apologize if our items did not live up to your expectation.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

Looking forward to your reply!

Thumbnail of user keilad1
Arizona
1 review
0 helpful votes
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January 1st, 2016

I bought a Black Scoop Neck sweater from romwe.com, and the shopping experience was easy to navigate through while shopping. I love the prices, and was even surprised by the quality of the sweater. I will definitely be back for more. Thank you for the fast shipping, great customer service, and a great sweater!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tiffanyh49
Michigan
1 review
1 helpful vote
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August 23rd, 2016

I ordered 6 shirts last week at romwe and when i tracked them, they still didn't tell me the exact day the parcel will come here. I also ordered a package from another one after a few days and they gave me the day, i think it'll arrive earlier than the one from romwe.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Sorry for keeping you waiting so much time.
Actually we need 3-7 business days for processing, and it is not included in the "delivery time". We noticed that your package has been shipped on August 16th, as the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country.

We have checked for you again, and found that your package has been arrived at your country already, the logistics information shows that your package is in transit now, you may receive your package soon.

Sorry again for all the inconvenience. Hope you can receive your package soon.
Nice day.

Thumbnail of user karenc700
Wyoming
1 review
13 helpful votes
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June 11th, 2019

I ordered three items for my daughter on May 20th. All items finally arrived June 7th. One item was out of stock, which I didn't know until I checked the status several days after ordering. My entire order was held up waiting for my response. I requested a refund of the out of stock item and asked the other items be shipped. The refund process is inconvenient- you request the refund, wait two days, and then have to go back into the site to release the funds as originally paid. One pair of pants arrived DAMP and reeks of mildew. Terrible experience.

Update: I was contacted by Alexis at Romwe customer service after I rated my experience. I was issued a full refund for my items within 24 hours. She was prompt, courteous, and professional. While the purchasing and shipping process was less than ideal, I very much appreciate her willingness to respond and look at a third party site and make things right.

* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user erinc90
North Carolina
2 reviews
69 helpful votes
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December 14th, 2017

I read the reviews on Romwe and thought I'd give it a try. I knew there were a lot of bad reviews but I decided to take my chances anyways, but I wish I didn't. My order actually arrived pretty darn fast, but I ordered a medium sweatshirt for my skinny little sister and it was a crop top on her (it wasn't supposed to be a crop top!) and it was so cheap! It felt like plastic and wasn't worth more than five dollars, but I paid 19 for it. Now I just figured out that I have to pay return shipping for this? This site just sucks in general and their customer service is crap. All in all, don't order from this company. I have a feeling all the good reviews are fake.

* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Erin,

Thank you for ordering from our website, we are so sorry for letting you down.
We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue.

Waiting for your reply!

Sincerely,
Romwe Customer Service

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Thumbnail of user miaom
miao m.

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