• Bookmark

    ROMWE

ROMWE

Write a Review

Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
View ratings trends
168
See all photos
How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

See positive reviews
Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

See critical reviews

Reviews (2,127)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user meaganv
Kansas
1 review
1 helpful vote
  • Send Message
July 18th, 2015

I found the perfect outfit on this site! I could not wait to get it, so I hurried and ordered it right away. The delivery was right on time and I was able to lavish in my beautiful ensemble! I love ordering from this site mainly because of the quick and easy process makes the stress of shipping a lot easier to handle.

Thumbnail of user shazzadb2
New York
2 reviews
2 helpful votes
  • Send Message
December 11th, 2015

Really so quick response to delivery my order. I ordered 2 dresses last week from Romwe and i am so pleased that it was delivered to me as quick as i expected. The quality of the dresses is also best and price is reasonable. I am highly recommended to all to buy from it.

Thumbnail of user nermsb
GB
2 reviews
18 helpful votes
  • Send Message
July 5th, 2017

I have placed an order and discount code would not work. It says on website that the company will provide the discount if you contact them on their email address, but it keeps getting rejected so how do i contact the company and how can I be certain that I will receive the goods

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Nerms,

Thank you for choosing our website.
You mentioned that you could not use the coupon on the review.
Please kindly note all of our coupon on our website are based on the original price, if the items you chose has enjoyed a bigger discount than the coupon, the coupon could not be used.
If you have any other problem with the coupon, please describe the detail, we will certainly help you to solve the problem.

Waiting for your reply!

Thumbnail of user melr19
Illinois
1 review
5 helpful votes
  • Send Message
May 21st, 2016

It took way too long for my order to arrive. I ordered a sweatshirt and online the only size option was one size fits all, so I assumed it would fit me. I'm a slim teenage girl and it doesn't fit me! Now I have a sweatshirt that doesn't fit me that I paid way too much for. Thanks romwe.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

The size of our items correspond to the size reference on our site.And, i think you may have a misunderstanding about ‘one size’ and ‘free size’. ‘One size’ on our website means this item having just one size left. It does not fit all. If the size of the items are quite different from the description we promoted on the website, please send us(our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.

Apologies again for all the trouble.

Thumbnail of user gabyc18
California
1 review
0 helpful votes
  • Send Message
November 19th, 2021
Verified purchase

This isn't the first time I've ordered off of Romwe but this last time my package said it was delivered but it wasn't. I've tried customer service but they've been off for a long while. I want a refund :( this isn't fair. I paid around $80!

Service
Value
Shipping
Returns
Quality
Thumbnail of user miaom
miao m. – ROMWE Rep

Hello, Our team has sent a solution regarding your order. Please check your email for updates. If no email received, it may have been filtered to the spam folder. We hope to hear from you. :)

Thumbnail of user efekanr
Cyprus
11 reviews
1 helpful vote
  • Send Message
March 17th, 2023

I just received my new shoes and I really like them! It's the first time I have ever purchased shoes on the internet and I am glad that my experience was positive. I have been wearing these shoes everyday since they arrived. The comfort is unmatched and they look fantastic!

Thumbnail of user triciao
California
2 reviews
0 helpful votes
  • Send Message
May 16th, 2015

My dresses are simply awesome. It took me just getting out my credit card and placing my order and now I get compliments everytime I wear any of the dresses out. I looked through their dress collection and I was blown away. I bought the v neck lace insert with belt gree dress and the gree half sleeve ruched wrap front dress. I could track my shipment at anytime then and it arrived on time as I expected. For such superb quality the dresses I bought on romwe are a true give away. Go romwe!

Thumbnail of user lilysf
Algeria
2 reviews
0 helpful votes
  • Send Message
October 13th, 2017

We used to ship online & specially from romwe, till now, we are satisfied by our orders & the quality of the Customer service!

We always pay attention the description of items to avoid bad surprise when we receive the package! Sometimes, items are cheap but the quality is good!

Thumbnail of user carlyl9
Kansas
1 review
0 helpful votes
  • Send Message
April 29th, 2017

I ordered on April 17 and it keeps processing and I am waiting already 10 DAYS. The customer service is very good that response me quickly. But I'm still waiting. I told the customer service that I'm really urgent to get the package because I have to leave U.S. very soon. They promised me that the package will be shipped after two days. I waited many ''2 days'', so how many ''two days'' should I waiting for?
I understand the warehouse was upgrading during these few days but the customer services told me that it completed on April 24 and now is already April 27, there is no more excuse, please ship my package quickly.
I spent many time to select the clothes, I don't want to refund it because money cannot solve the problem and being compensated. Please be shipped out quickly and follow my order.
My order no. Is RWLHZ*******. Please give me the REAL actual shipping time!

* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Carly,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Your order has been delayed because we are upgrading our warehouse.
We still have no accurate time when your package will be shipped out, but we have marked your package as priority dispatch, and we will ship it out as soon as possible.
As you mentioned you will leave America very soon, how about you cancel this order, get the refund, and make a new order ship to your new address?

Looking forward to your reply!

Thumbnail of user stephaniew228
Oregon
2 reviews
9 helpful votes
  • Send Message
September 22nd, 2018
• Updated review

I received a message from ROMWE letting me know they refunded the return shipping charges of $7.99 - thank you Romwe! I still only gave three stars because they need to updated their return information (and shouldn't charge so much to return an item).

Also, the quality of their clothes is just OK.

Thanks again Romewe

Thumbnail of user miaom
miao m. – ROMWE Rep

Hello Stephanie,
I'm glad that we were able to resolve this issue for you, and your feedback is important to making our services better. If you have any questions or concerns, please email us at webmaster@romwe.com and we will respond as soon as possible. Thank you. Have a great day!

Poorly made clothes and return policy stinks!
September 20th, 2018
• Previous review

Bought two shirts and a sweater. I kept one shirt as the other two were so poorly made and the size wasn't right on one of them. I only kept the one because I really like the pattern of the shirt. The material is thin and stitching on the seams is poor. These will not make it through the wash more than a couple of times. Yes, the clothes are cheap, but truly, you get less than what you pay for them.

Then, they charge shipping and insurance. When I returned the two tops, they provided a shipping label. I looked on their website for where it said anything about cost to return ship. Nothing. Here's a link to their return policy https://us.romwe.com/Return-Policy-a-281.html. It says they will not refund the original shipping cost, but there is nothing about charging an additional $7.99 for the return. Ridiculuous.

Horrible, don't shop here.

Thumbnail of user naomiw16
Indiana
1 review
3 helpful votes
  • Send Message
December 24th, 2017

I ordered 2 shirts and a bathing suit when I needed them in 2 weeks. I was expecting it to go quick and come as other shopping sites can get them to you in 2 weeks. After a few days, I was starting to get worried because it still said processing. So, I got on a chat and the person put my order on urgent and was very reassuring that she would try her best. Well, some time went by and I saw nothing improve on how fast it was getting here. So, I went back to customer chat and I was told that it was going to take 6-10 days. The person was not very helpful either. She was getting annoyed really easily and was mad when I gave the chat a bad rating. I was not rating her bad, just that my problem was not solved. (what I was told when I ordered it in the first place) So, nothing had improved the whole time.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Naomi.

Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-5 business days to process the order, and another 6-10 business days for shipping, please kindly understand.
And we have cancelled your order and processed the refund to your credit card on December 22.
But the bank may need 10-20 business days to process the refund, please kindly wait a few days.

Apologize again for all the troubles, if you need any other help, please let us know.

Sincerely,
Romwe Customer Service

Thumbnail of user ellyp
GB
1 review
11 helpful votes
  • Send Message
March 1st, 2016

All the items are see threw, all are a different material to what was described, all are the wrong size to the measurements shown, one is a different colour to item requested. I've spoken to customer services and they won't tell me how/where to return too. All she said was I have to pay them money. I have been completely ripped off!

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the inconvenience.
Sorry for the late reply and keeping you waiting so much time.
Due to weekend before, we could not reply you in time, but we never try to neglect your problems. Hope you can trust us.
We are so sorry to hear that you are unhappy with our items. There may be up to 2-3cm error because of manual measurement. Please kindly understand. Moreover, we have checked every item carefully before the shipment, you can take photos of these items which can show clear defects, then sent these images to us so that we can check them. We know that our colleagues have offered you the return address, have you returned these items to us? We need to confirm with you.
Looking forward to your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user alist26
France
1 review
0 helpful votes
  • Send Message
September 4th, 2015

I decided to try it out on my own and I do not regret it, as I got a really fancy and sexy short for my girlfriend for a relatively low price. I bought this short for her around one month ago. It was part of my birthday gift for her, and I felt that she really likes it.

Thumbnail of user charleyf8
GB
1 review
0 helpful votes
  • Send Message
June 17th, 2017

I placed my order for 2 bikinis and a play suit on the 6th of this month and according to my account the order is STILL being processed, cannot find a way to get hold of any customer service people to find out where my order is or when it will be arriving... Just want my clothes ready for my holiday!

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Charley,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, except the item (RJUM170524101), other items are ready for shipping.
When will you leave for the holiday? We could ship the ready items to you first.
You can submit a ticket on your account if you need any help, it is easy and convenient to contact customer service this way, they'll get back to you within 24 hours.

Waiting for your reply!

Thumbnail of user dominiqueg17
Maryland
1 review
2 helpful votes
  • Send Message
May 10th, 2017

I ordered my stuff about a month ago and have not gotten it. I ordered it for vacation and went on vacation and came back with still no box of about $200 of merchandise. Every time I contacted costumer service, I got a generic email saying it will be here soon. My bank account was charged for the price of merchandise. I would not suggest even wasting your time. I am deleting the app the second my stuff arrives IF it even arrives. If I could give this negative ratings I would.

* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Dominique,

Thank you for ordering from our website.
Because we are upgrading our warehouse, there is some delay of your package, we are so sorry for keeping you waiting.
We checked your order, the package has been shipped out, and the scheduled delivery date is May 10, you will receive it soon.
The tracking number is 125551XXXX, you could check through the link http://www.dhl.com.sg/en.html.

If you need any help, do not hesitate to contact us.

Thumbnail of user collettec41
California
2 reviews
1 helpful vote
  • Send Message
September 29th, 2023

I had a purchase that was supposed to be delivered to a Suite # but the delivery people left it at the front door outside at a business. I contacted both the delivery people and Romwe to try and resolve this and nothing has happened. I always put the Suite # on my deliveries and have never had this happen before. Now I am out the money I paid and the clothes I purchased.

Products used:
I did not get any of the products someone took the package that was left at the front door of a business, when I had given the Suite # for it to be delivered to.

Service
Shipping
Returns
Thumbnail of user nancyd838
Kentucky
1 review
0 helpful votes
  • Send Message
October 16th, 2020

My daughter ordered$60.24 worth of items. They never came in. Tonight when she was going to ask for a refund or for her order, her app had logged her out. When she logged back in her order history was gone. She order this with my card and I have the statement where they took the money out. Don't trust this site

Thumbnail of user raphaelam
Massachusetts
1 review
1 helpful vote
  • Send Message
October 18th, 2016

The ordering process was easy, and when I ran into problems, the lady who helped me was kind and helpful. When I received the clothes, though, I was beyond disappointed. The fabrics are cheap, the clothes don't look like they did in the pictures, and the fit is bad. I will have to send my order back... :(

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Raphaela,

Thank you for ordering from our website, and we are so sorry for letting you down.

We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

Besides, the sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that. If the clothes did not fit, we will certainly help you to return and refund.

Thumbnail of user veratyc1
California
1 review
2 helpful votes
  • Send Message
December 19th, 2017

I recently received clothing from ROMWE, which by the way came really fast, and everything fit really well and were in really good quality. Their website has really good deals and is really affordable. I definitely recommend going on their website because they have really cute and trendy clothes!

Thumbnail of user carissac2
Nigeria
1 review
0 helpful votes
  • Send Message
January 24th, 2015

This is the best site have ever used for an online purchase
High quality product, speedy delivery... They also have awesome customer support!
The shipping fee is cheap
Their product is awesome! I love it.
I strongly recommend ROMWE for best, superfast, and high quality product delivery.
Thumps up! You are the best.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anam197
Spain
1 review
1 helpful vote
  • Send Message
January 7th, 2018

I have always bought at Romwe and all the orders have arrived great. The quality is fascinating and the prices are very good. I am very happy with the web, I always trust them. This New Year's Eve he wore some lovely dress pants and he sold me very fast. I totally recommend ROMWE.

Thumbnail of user rominas
New Jersey
1 review
2 helpful votes
  • Send Message
April 14th, 2015

From the reviews, hauls and checking out other sites it seemed like the way to go. My packaging didnt come as I expected. To me it seemed like another company sent this to me. The stitching wasn't good, it was crooked and thread coming out from everywhere as if someone had rushed to sew it. Not to mention that none of the clothing except one had a tag and didn't even say Romwe. I guess that's the price you pay. The clothes looked really nice but I will honestly have to think twice about ordering from here again =\

Thumbnail of user annas121
Canada
1 review
0 helpful votes
  • Send Message
December 14th, 2015

Wow! I find my superb online marketing place from romwe.com. Bought my red Jacket from it. It was good in condition when I got these product. I highly recommend romwe.com to anyone for buying nice dresses from online. Thanks for the good services.

Thumbnail of user jameso41
California
1 review
0 helpful votes
  • Send Message
September 8th, 2015

I loved the clothing and the timely service. I have recently purchased a dress for my prom from ROMWE and I could not have gotten a better deal. The ordering went fast and was really easy. After receiving it I was pleasantly surprised! It even arrived faster than I expected. The website is really easy to use so ordering was a breeze. Product was nicely packed and the quality of the cloth i ordered was good. I will definitely continue to shop there!

Thumbnail of user rimas7
India
1 review
3 helpful votes
  • Send Message
January 8th, 2017

I called for a lot of stuff from this site and was really put off with the quality. The clothes are so thin and they are so different from the photos on the site. I followed the size chart when i ordered it but nothing fits right. Done with this site!

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Rima,

Thank you for ordering from our website, and we are so sorry for letting you down.

We know that our measure is not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that.We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.

And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
If the item did not fit, you could return them back to us, what do you think? Please let us know.

Looking forward to your reply!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.

Company Representative

Thumbnail of user miaom
miao m.

How do I know I can trust these reviews about ROMWE?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about ROMWE?