ROMWE

I have been trying for over a month now to get a refund on my return. Somehow Romwe has just lost the package? Every time I try to use their live chat, I explain my problem and the assistant on the other end will tell me they can't find my package. After that, their "24/7 hours always at your service" live chat disables for me. Awful service. Don't order from them if you can avoid it.

Yet again I ordered from romwe.com... giving them the benefit of the doubt from my last purchase. Again, the clothes look nothing like the pictures and the material is crap. I also received a notice that I must pay an additional $25 to express ship it, after already paying $15 online to have express shipment. They should really tell you this on the website.

Also, I contacted the service email address and have heard nothing back as they are "away."

Overall, I recommend not going to this site unless you need a simple t-shirt and are okay with paying extra on top of the "cheap prices"

The price was simply amazing for a jacket of such quality. It was shipped out fast and upon receiving it, I was once again content with the value this site offers. Even at discount prices, all the sizes I needed were in stock where they're are usually out of stock elsewhere. This is a great site if you want to fill up your wardrobe without digging too deep into your pockets.

I ordered a fairly large order for around $115, and I was so psyched to receive them. It has been 10 days and they are still in processing, and I have emailed them three times. Honestly just flush your money down the toilet, it'll do the same thing and save you time.

I made a fairly large order on July 1,2016 and got express shipping. It's been 4 days and my order is still processing, and I was told when I submitted my ticket that "they need time to prepare the items together to save money on shipping." I've ordered from SheIn multiple times in the past, which is a similar wholesale clothing store, and I've never had an issue with them shipping out separate packages as the items become available. I'm very excited to get my items and was hoping they could provide me with a ballpark estimate as to when the items will ship.

I’m searching for a summer outfit when I bumped into ROMWE.com. I really like this online store because it offers a wide collection of best items perfect for summer. Shopping was easy at ROMWE.com. I bought Strapless Florals Ruffle Jumpsuit, which is offered at great price. The ordering process is very simple and I did not have a hard time placing my order. The shipping is also fast. Actually, it is faster than I expected. I was also satisfied when I got the item I purchased because of its quality. Two thumbs up for ROMWE.com and I will definitely shop for more and recommend it to my friends!

I ordered some clothes last week for $100 just so that I would get express shipping. In that case I should receive my parcel latest by Thursday, 22 May. I am unable to track the shipping as the tracking order ID seems to be invalid. I request you to please not disappoint me by delivering late. It's urgent!
If I get a good response on this, you will have a loyal customer forever.
Btw the stars are for the collection!
Thanks!

It gives big coupons and reduction and it says in small print that you may have to pay customs... Multiple times... You will! And i'm from Canada, i learned that the customs are at least 40$ each time! It doesn't make up for all the reduced prices!

It is now 17 days since my order with express shipping. No sign of any goods. Don't believe the good reviews. They are written by them. I want my payment and shipping refunded immediately and will be reporting them to my credit card issuer.

VERY VERY disappointing... Ordered nearly £200 of clothes for my daughters as some of their Christmas presents on 30/11/15 still not received! Tracking does not work on site, logged feedback nobody got back to me... Disgusting customer service. Not impressed will never use again.

I placed an order, then immediately turned around and requested cancellation while still in the "processing" status. This means prior to any payment going through or any shipment of the product. 24 hours later, I receive a response to my cancellation request stating that it was too late to cancel, that the product was to be shipped and I find that the funds were charged. This is unacceptable. I process orders for a living. I know when an order can be cancelled, and this one should have never completed processing. I am disputing the charges and will NOT be doing business with Romwe ever again.

If I could ive a negative 100 I would. I received the most Shi**y items of so called clothing i've ever seen in my life. I received stuff looking 100% different than the picture - 100% different than whats stated. Above all that is the fact i've proven to them I got wrong or bad items and they still want me to pay shipping, even though on their stupid website it says we will pay for shipping if we send wrong items. I am seriously pissed, and cannot believe the amount of money hungry untrustworthy a**h***es these people are.

I ordered $146 worth of Romwe's clothes about a month ago, and got them within two weeks of my order. Almost each item I bought was $5-7; now, that's inexpensive. I figured I might as well try it out. If the items turned out to be $#*!, I could just donate them to charity. If not, cool.

I was pleasantly surprised when a box of about 20 individually wrapped tees arrived on my doorstep sooner than expected. The quality was GREAT for the price, NOT cheap, but still not the VERY best. Do yourself a favor and try buying yourself a shirt from here. You won't regret it. And if you do, well, it'll be a loss of 5 bucks. Grow a pair.

This people amazingly surprised me far beyond my expectation. I ordered some items for my daughter, and within a few days it has been shipped to me. This is quite more than normal comparing it to other sites that disappoint. As a matter of fact, this people provide high quality products with short delivery time and competitive prices. I strongly recommend them

I must say this site is one of the best I have ever ordered from. I have never had such an easy and stress free experience in online dealing. The best thing by far was their customer support, which was available to answer all my questions in regards to the item itself and the shipping methods they had available is extremely classy. If you have any doubts regarding quality products of this, just blow them away from your mind and feel free to order here. There was a very simple process from the time I paid for the item, to the time I received it. Overall I got exactly what I was looking for. I will back in future soon to buy some more products. Highly recommended to everyone..

I ordered 2 items a month ago. Got notification they were shipped out. Made it to the US and tracking stops. I understand things get lost... so I tried to contact customer service. All I can get is a computer response that does not help me in any way! I want my items or my money back but can't get ahold of anyone for help.

I bought t-shirt from http://www.romwe.com for my husband and he likes them. They are a lot cheaper than at local sporting goods store chains where he previously purchased them. Being a big & tall man he'd like them to be a little longer but they are decent in that regard. He has a strong sensitivity to fabrics that are not 100% cotton. We've bought three shirts so far and waiting on two more.

I ordered a bunch of really cute dresses from Romwe this summer. When they arrived it was laughable how terrible the clothing was.

I read reviews saying you get what you pay for ect ect and expected to get cheap dresses- but these were un wearable.

They were obviously cheap imitations of the outfits that are pictured on the site. I genuinely did a fashion show for my family- pulling up the picture of what i bought- and then coming down in the outfit and we all were in tears laughing. It was like something from those "Nailed It" things you see on the internet. All in all it was a good laugh but an absolute waste of money. I would never ever order again and would advise anyone against it if your hope was to go out in public.

Please consider this, if you want to return any items or get a refund the process in place is made difficult, if you opt for a 50% voucher etc then you cannot apply that voucher to already discounted items (as most items are already "discounted"), cheap clothes but quality is very poor, i had a missing belt from a dress, skirts hemlines were not sewn and the blouses all had threads from the sewing still attached everywhere. Terrible!

The description of the clothes is always filled with the important information such as: size in cm and type of fit, fabric information, delivery and return policy, as well as the photos model measurements.

The customers reviews are also helpful because they can put their ratings, comments and personal photos.

Last but not least when sending an email for questions you get a fast reply.

The date of the order we made: 2018-02-11

I glad to know about this website. Their collections are so much good. I ordered a round neck striped loose sweatshirt from romwe.com, it's a great things for my body and looks gorgeous. I should order from it again.

Everything is okay if you want to keep all of the shoddily made strangely sized items they sent (six weeks to get order - sizes ranged from small to XL, I ordered mediums for all). The problem comes if you want to return anything. They send a prepaid label which isn't prepaid. When the post office and couriers refuse it they say 'oh just send them back' i. E. at your full cost. AND these are to Belgium - return cost is £50 +

If you try to do an online chat about it they just repeatedly hang up

Shopping online with Romwe was a fantastic experience! I ordered a ton of adorable, boutique style clothes and was so excited about receiving them AND barely paying a thing! They arrived just as described, all very cute and well made. The lace on one particular piece was gorgeous and delicate; it was of excellent quality, especially considering it was under $15. I would recommend this company to anyone. Great experience!