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ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.
Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.
I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.
My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.
I placed my order over a month ago almost 2 haven't seen any shipment updates in about a month. I just wanted to know where my package is, it was suppose to be here on June 11. I just want my money back :/
All I got was a simple floral t-shirt and a gold star choker. It took almost a month to get to my house, so that's pretty frustrating. The shirt is see-through and the material is weird. Also, the sleeves are two different sizes! How? I am actually happy with the choker, although it is pretty hard to clasp. Overall, I am pretty disappointed in this site. I was really excited to get cute and unique clothes, but I won't be ordering from this site anymore. :(
Romwe seems to be an affordable website with cute clothes that are high quality, but think again before you purchase from them. The shipping takes a very long time and is not worth the wait. Once my clothes arrived to me the sizes did not fit well at all. The clothes look completely different than the pictures and are a very low quality. The fabric feels cheap and looks cheap. I do not recommend them at all and would advise anyone never to purchase from them.
Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time.
Sorry for the late reply. Because of the time difference, we can no reply to you in time. Hope you can kindly understand and forgive us.
We found that it just takes 7 days to your country and it is normal. We can't control the progress when the order is on the way.
We are really sorry that you are not very satisfied with the items.Our colleagues did conduct check for every product issue out. It is a pity that it was ignored. Would you like to send us some photos which can show the clear defects so that we can check for you?
We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
We have given you the solution in the email, hope you can check it later.
We really cherish you and never want to lose you.
If there is any other problem, please feel free to contact us.
Waiting for your reply
On 4 products, only one was "ok"
The other 3 are not even fitting. The sizes are just so wrong: the dresses are short it's like for kids but so big at the top. The pictures you see are not their products! They take pretty picture of clothes and reproduce them with cheap material. Do not order there.
Dear customer,
Nice day.
Thank you for your support for Romwe first and really sorry for all the problems.
Because of light and pixel, the real objects and the pictures on the website may appear slight differences which can not be fully avoided. Hope you can kindly understand. And you can get detailed information about the items on the sale pages, such as sizes and material. Because of manual measurement, there will be 2-3 cm error generally. Hope you can kindly understand. Would you like to send us some photos which can show the clear measurement and the clear differences so that we can check for you? We will be responsible for any problem caused by us.
You are our precious customer and we really cherish you and never want to lose you. Could you kindly give us the chance to help you solve your problem? Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Order taking forever and a day i will not be buying from this site again. Tracking doesn't work and contacting customer service is stressful and with no luck. Received an email saying i had a refund which to this day i ve not seen back in my acc. The stress is just not worth it. Never again Romwe
Hi Rosina,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the package was delayed at the customs.
We will contact the shipping company and find out the reason for the delay of package.
And you have initiated a dispute on Paypal, after the dispute ends, we will refund you.
Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us.
Im very disappointed. I ordered quite a few things and most things were ok but nothing special. I'm usually a size 24 for bottoms so I ordered shorts and I saw reviews saying to get a larger size so I ordered a 26 and I cannot get them over my thighs. I also order the white off the shoulder shirt. It actually looks cute on but it's the worst material feels like plastic. When it was ordered to my door there was an extra hidden fee of 25 bucks. I do not recommend buying from romwe. You will regret it!
Hi dear,
Sorry to hear that you are unhappy with Romwe.
You are our precious customer, we will do anything that we can to resolve the issues.
Actually we have mentioned the detailed size description of each item, you can see the size guide before placing the order. There may be up to 2-3cm error beacause of manual measurement. Due to light and pixel problems, the difference between real items and the shown pictures can not be fully avoided. You can send us some images which can show any clear defects and size problems so that we can check for you. Please no worry, any of your problems will not be neglected by us.
About the extra fee you mentioned, it might be the custom taxes. If you are charged custom taxes, please send us a picture of the receipt, and we will offer you an appropriate compensation. Hope you can trust us.
Sorry again for all the inconvenience. You can contact us via email later.
The email address is webmaster@romwe.com.
Nice day.
If anyone asks me which online shopping site is the best, I would answer immediately it's Romwe. The clothes are so amazing. I love every single piece that I have bought from them. They ship packages quickly with tracking code. I always receive the packages in the period of time that they assure me. I love Romwe and I'm pretty sure who has experienced on Romwe would love it like I do.
I received all my items in 15 days of ordering. All products received look like the images on the website. The stitching and the final could be done a bit better.
My major concern is when I opened the bag where everything was it smelt of cigarette smoke or factory smoke, and all the clothes smell of it. Its a bit off putting to buy something again if i'm going to open a package that smells that way.
Great great service by Romwe! I ordered 2 dresses last most and they delivered me within my expected time period. The dresses also pretty looks. I really satisfied to deal with Romwe. For that reason I gave 5 stars
Romwe have an huge collections of products. I bought an dress for sister.The dress is very beautiful and gorgeous.The quality was incredible for such a low cost. Fantastic clothes with big savings. Very active staffs and nice customer service
ROMWE looked like it had lots of great and unique clothing items. I really looked forward to getting them but one of the items that I bought was a white cardigan sweater. It looked fairly long on their website but when I received it, it turned out to be WAY shorter than I'd excepted. The quality of the sweater is really low and the stitching seemed very loose and unstable. Honestly, it's not worth it to buy stuff from them. My only other complaint is that they don't provide pictures of models trying on the clothes on half of their items. So the fit can be deceiving. Honestly, I'm just so sad and disappointed. This is my first time ever buying clothes online and I'm never going to make that mistake ever again.
UPDATE: I got my refund back. Their customer service is very helpful and very understanding. :)
Tip for consumers:
Just be very careful. Honestly, I would just recommend going to any clothing store so you can try on clothes before buying them online.
* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Linda,
Thank you for ordering from our website, we are so sorry for letting you down.
We checked your order, our customer service has answered your ticket, and we will certainly help you return and refund, please check your ticket.
If you have any other concern, do not hesitate to contact us.
Sincerely,
Romwe Customer Service
I really enjoyed the service and would use this site again. I’ve recommended it to friends and had no problems using it! The ordering process is easy and the delivery time does not take forever. I had no problems when my order was out for delivery, and I got exactly what I had ordered. The site itself offers a variety of different clothes and I will be coming back to it for future events! I like that they are not super expensive, and any budget could use this site! The products offered could be worn for a casual day, or a formal event!
I was extremely pleased with the service we received. The dress was exactly what we expected, and wanted. The quality is very good and it arrived in a very short amount of time. The selection offered at this site was incredible and anyone would be crazy to pay boutique prices when these are quality dresses at great prices The hardest part of placing this order was making the decision on which dress to pick. Thank you
I placed a very large order with this company in the last week of April. And guess what! I received my package at the time I least expected it. I also received a confirmation Email about my orders which I quickly responded to with 100% satisfactory job well done. Unlike some sites that care less about the delivery of their customers. Also the quality of the items is absolutely awesome. The clothes are perfectly designed and neatly stitched next to perfection. Also the pairs of shoes I ordered are smooth and fitting, just my size. Wow! I need to send this note of advertising even without being paid to do so to customers checking this site to patronize them because they are efficient and calculable. Please keep up the good job and maintain the quality of your services..
This website is the worse! I bought 4 items, 3 jumpers and tracksuit pants, i ordered the biggest sizes just to be careful and everything was so small and really bad quality! It came quickly but I'm not happy with the clothes! So upset and annoyed.
Hi Olivia,
Thank you for ordering from our website, we are so sorry that the items did not fit.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
Please confirm with us which items did not fit, we will certainly help you return and refund.
Waiting for your reply!
The UI is user-friendly. I can order things I like easily. The shipment is also arrived fast. I love that my shipment is packed nicely because it has come a long way, even though it's not fragile but I'm more happy to see a good packaging.
I ordered a lot of items from ROMWE on 4-12-17, it is now May 1st, and my items just shipped yesterday. Later that day I received another email saying that my order has been delayed. After reading the other reviews and seeing that the majority of them are horrible, I am defiantly starting to get nervous, and the problem is I spent $108.37 on what I hope are cute, good fit, nice material clothes.
Dear Delaney,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your package.
We checked your order, the tracking number is 79211XXXXX, you could check through the link http://www.dhl.com.sg/en.html.For more details, please check your email.
Normally, the shipping takes 4-7 days.
If you need any help, do not hesitate to contact us.
Ordered two items expecting them to be here between 5-15 days. After 15 days still no sign of my order. Went onto the site to track my order to find that it hasn't even been shipped yet. Emailed them asking when I would get my order, got a reply the next morning saying it has been shipped and they will get in touch with the logistics to speed up the delivery. Went onto site to track order again and it still says it hasn't been shipped. Liars. They responded to my email quickly which is the only good thing I can really say. Disappointed and angry
Tip for consumers:
Wouldn't recomend even using this site unless you are prepared to wait longer for your order than what the delivery time tells you.
Dear customer,
We sincerely apologize for any inconvenience we have brought you.
Over the last two months， we have had some problems with the supply of these items. We apologize for the delay.
And the logistics information updates slowly. Hope you can understand.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: webmaster@romwe.com.
Have a nice day!
Having ordered a black t shirt in the sale (at a great price!) it arrived exactly when I was told it would do and was well packaged. Easy to use web site, very efficient service. I particularly liked texts to tell me when it would be delivered with date and time. Excellent!
I ordered a total of 9 items from this store. It was on cyber Monday so i took the chance. I had shopped at their sister site, shein, once before. Both sites have very cute things but when you get your stuff, its nothing like you expected. Their material is cheap and thin for the most part. Like I said I ordered my items on cyber Monday, and I'm just getting only 8 of my items today ( December 17). Out of the 8 items i received today I only liked/fit 3 of them. On pants, I suggest you really go by the size chart because they do tend to run small. All of the items I got had a very weird smell to them. Do not fall for their sales and cute clothes! It is only cute on the website!
Dear customer,
Nice day.
Thank you for your great support for Romwe and we are really sorry for all the problems you have.
We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand that. Because the accessories in your order sell well and we need more time for preparing, to save your time, we shipped the items which have been prepared well for you. The items were shipped on Dec 9th. And we found the package was delivered on Dec 17th. The package of the accessories was shipped on Dec 14th. It is in transit now. To protect your privacy, we will send your tracking information via email. Hope you can kindly understand and trust us.
We are really sorry that you are not very satisfied with the items. Because of light and pixel, the real objects and the pictures on the website will appear slight differences which can not be fully avoided. Hope you can kindly understand. And about the sizes, you can know more about them on the sale pages and our “size guide” page. Because of manual measurement, there will be 2-3 cm error generally. Hope you can kindly understand. You can send us some photos which can show the clear difference and the clear measurements so that we can check for you and we will be responsible for any problem caused by us. Hope you can kindly trust us. Really sorry for the smell, you can hang them in the air to let the wind blow. That may be better.
We feel so sorry for all your problems. We found our customer service has contacted you and gave you the return address. Have you returned? We need to confirm with you. If so, would you please send us the return tracking number and tracking link? After we receive your package, we will refund to you as soon as possible. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely
Not sure if this is just an issue with Australia, but there is no option to return any of my items even though I received them only a few days ago. I have been unable to get in contact with anyone and its very frustrating because there were a few items I was unhappy with and wanted to send back.
I was kind of skeptical about ordering from this site, because it had quite a few bad reviews.
However, there were some great reviews too, so i thought "i'll give it a try".
I wanted to order a White Eyes Print Backpack and a few nice necklaces, all for my girlfriend.
First I send them an email to ask if they ship to the Netherlands and I received a very quick, friendly and kind response saying that it was possible. After placing my order, I instantly received another email that my order was being processed. A while later, I received my order and amazed by great quality, so was my girlfriend!:-)
This site is definite winner! It has such fast and friendly customer service and the quality… I just don't have any words for it. I rarely see such a great price / quality ratio.
One thing is for sure, I'm ordering MORE!
Clothes were nice, but I returned 2 items. Had trouble finding out credit was actually given. They put the credit in the "my wallet" tab which I didn't know. I created 2 ticket inquiries since they don't offer a phone # and never got a reply but I did use their online chat, even though it says use for only new order inquiries. The online chat person told me to look in the "my wallet" and I found the credit had been issued. My daughter likes the clothes and credit was issued for returns.
Dear Emily,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, it shows we have processed the refund to your Romwe Wallet on February 2,2017.
And you have sucessfully withdrawn deposit to your paypal account on April 1, you will receive it within 2-3 business days, please check your account then.
If you have any other concern, do not hesitate to contact us.
I ordered Retro ruffled red skirt. The package was delivered in time and the product was just as the advert claimed it to be.
The quality of the fabric was great and the cuts and design were runway standard. My friends still think that I bought my skirt from a high-end designer label when I pinched it off at a great bargain.
Later, I had to call in for a few queries about the new order that I am planning to place and underwent a reasonably good customer support experience. Overall, it was well worth my time as well as money. Highly recommended.
I spent over 100$ on the site and was worried after reading reviews about the site. However, my clothes arrived in about 20 days (as described) and the quality was amazing. I love it. They do not feel cheap and look exactly like the picture. Only one product came the wrong colour but I was refunded the money. I will continue to shop off this site :)
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
Hi Kirsten,
Thank you for ordering from our website, we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you to solve this problem.
Waiting for your reply!