ROMWE

My clothes have taken 2 months to get to me and it still has not arrived! I've been emailing them (or rather submitting tickets) and they kept saying my clothes were still processing/ were still in the warehouse then eventually my package was lost somehow before it even shipped. I finally got an email saying it has been shipped and I should receive it in 6-8 days, but who knows if I will receive it by then. I'm definitely bummed because the clothes online were really cute and cheap but the amount of time I have had to wait was ridiculous. Hopefully when I get my clothes I will actually like them! One good thing though was that they responded to the tickets (which is their way of communicating with customers) pretty fast.

It took ages until my package arrived and when i got it, only a few items were fitting me. Which was okay, so naturally i wanted to return them. And my experience with online shop says that its SUPER simple to return things, but not here. I am not getting a response, although i tried to contact several email adresses. I would not recommend them and i will most certainly not order there again. I hope i will get my money back (over €30) and leave this behind me.

Listen, I love Romwe. I buy most of my stuff there but lately I have been having problems with shipping, delays in delivery's, and customer service. When it comes to their customer service, they're ghosts. Not helpful at all. I've been trying to reach someone to get assistance with my order. My order was split into two different packages and now I can't track the 2nd package. I've called around my community post office's and nothing. I need help and I can't for the life of me find where to submit a ticket, I've been on the page all day. Once I just typed it into Google it redirected me to Romwe but it said the page could not be found. Not sure what to do. If anyone can help, please reach out.

I ordered 3 rompers from this site, all mediums which should fit a person 12-14. I am a small size 12 and I cannot fit into any of these! The sizing is about a 8-10. They refuse to give any sort of refund or pay for returns. And I refuse to pay for a return to China for something that isn't my fault! Never shopping here again or recommending this site! Customer service team does not listen to you and sends automated messages. Absolute rubbish!

I had a great experience. Clothes have great quality, i did not have a hard time choosing clothes since they have such a big outlet.It generally worked out great since everything was so smooth. I read a review of how people give fake reviews and the customer support sucks. I thought, why not give it a try? And it was absolutely not the case for me. They had great customer support, i ordered wrong but when i contacted them they nicely replied and asked what i wanted instead. Fast shipping. I would really shop here again.

Romwe is a great site for finding interesting fashion items at unbelievable prices. I bought a blazer for my girlfriend. She’d been after something for a while and couldn’t find what she wanted elsewhere. Romwe had a good range to choose from and she eventually found one she liked. The product information was good and the sizing guide was really helpful. Even better, it had a 50% reduction in the sale! My girlfriend loves the blazer and now wears it all the time! I’m sure we’ll be shopping on Romwe.com again.

This company is horrible with delivery and costumer service. I ordered a few items on 05/05/2017 and still haven't received them to date. They tell you to submit tickets and your questions or concerns are still unanswered.

After 25 days waiting at my order I was very disappointed after opening the bag.
Very poor quality. Items not sewed properly. Sizes not suitable for Dutch people. Awful smell out of the covering bags.
One item missing and trackless. One item not even close to the picture at website and only suitable for an eight year old child. (Should be size medium for adult). Spent 95 Euro, to be delivered into the trashcan. As shipping cost are high and not covering the value of the items, I will not return my order. Worst experience ever!

So it took about 2 1/2,3 weeks for me to get my stuff but I anticipated that so didn't mind. Of the items I got (kimono, hat, blouse, dress, & tank top) for $50 I would say three outta 5 are big wins -- the kimono, blouse, and tank top whereas the dress was so long I couldn't wear it even with my highest heels and this isn't usually a problem for me as I'm 5"7 (granted I usually don't go above 3 inch heels). If I can find shoes high enough to wear it with, the dress itself fits well. The hat is just kinda blah. It fits just nothing special about it. So overall, I thought it was a good price for fun products and will order again.

The best Services in town. They were very professional, friendly and loyal. They came highly recommended by friends in our neighborhood that had used them and I recommend them to you. FIVE STAR service!

I placed an order # RWPKY******* on March 04 and It has been 12 business days and it is still processing. How many more days do I have to wait for my order to ship. It is only one jacket, God!. If you don have in stock anymore just let me know and give me my money back. Really I am very disappointed because you don't care about the customers only take our money.

If you are contemplating about buying from this website. Don't do it. I wish I had never ordered because I ended up throwing all the clothes away. Such a waste of money. Products are cheap but they are not even worth the amount they are selling for. Save your money and time! I got 6 items and none of them fit me. Dresses were tiny! And I usually wear medium/ size 6 and I couldn't even fit them over my head. The skirts were barely covering my $#*!! All their positive and 5 star reviews are fake. If you read them they are all written in the same way and a lot of them are grammatically incorrect just like their responses on the bad review. I never write reviews but I had to for Romwe because I dont want people wasting their money on this crap!

Ok so it's looking like the odds would be that my order will not arrive on time before my tropical trip or it will arrive on time but it will either not fit right or be damaged. Hmmm... I've contemplated if I should just call my credit card company now or give them a few more days. I received an email this morning that my items were already "shipped" but when I checked the tracking it has some Chinese writing and it stated "label created". So does that mean it shipped already or it's still about to ship because only a label has been placed. Anyhow ROMWE customer service I'm letting you know that I will be calling my credit card company and report this as a fraud/scam so they can refund me my $ and take the $ back from you if I do not get my items before the 15th of this month.

And sorry to all those that were disappointed,

I ordered 6 items for my holiday right after Christmas took a chance knowing that it could arrive after I left but it was only cost $80 so why not right! They were amazing and I received my package on chistmas eve! Even better the hat looked amazing, shorts and top fit and everything was the material I expected. I am definitely shopping here again! Merry Christmas from Australia!

Placing an order is so easy there and all information guidelines are simple. The best part is that there is free shipping from this site on anything that you buy. Just as in the picture and description of the product is the same. The quality of the dress was great also. I am a happy customer.

I had the worst experience i ordered 24 hours items and I'm still waiting is the third week, also in my order is showing a tracking number that doesn't exist, I called fed ex and they say that just the label was created and doesn't exist any packet... I sent an email but they don't respond

I bought Round Neck Dolman Grey Sweater for my wife as Christmas Gift.the product is so clean and perfect. They offer good products with reasonable price and good service.its so easy to shopping at http://www.romwe.com/.Great experience on online shopping at http://www.romwe.com/.
Nice price, Fast and quick delivery.
Im really thankful to romwe.com

Completely disappointed. I ordered since December 9th and the order still hasn't shipped, I've sent several emails but I don't get any response, there is no number to call on the website, you cannot leave any post thru their facebook page. It's just my worst experience ever. The payment was already deducted from my account and the order still hasn't shipped.

I read the reviews about romwe before I brought it and all the negative ones nearly put me off, however the stuff looked so nice I thought I'd risk it anyways. When I was purchasing the order I checked the size guide to make sure it would all fit and when it arrived all 8 items fitted even though they were different sizes and they were all brilliant quality and looked nice and arrived on time. Just a few tips for using the website check the size guide before ordering and zoom in on the pictures so you can see exactly what they look like :)

Ordered 2 items for a friend's birthday. I went for size M as it stated it was a 'loose' jumper and she is a small woman. Well that was a joke... it arrived and the quality of the material is rubbish and it would barely be loose on an 8year old.
The other t-shirt I ordered did come up quote baggy but is in the style of a cropped shirt which is something that was not advertised on the website.

Thoroughly unimpressed that I'm now have nothing for her birthday and it's going to cost me even more to send back! Will never be using again.

Terrible quality clothing, expensive to return as their warehouse is in Belgium, they dont give a full refund and their call-centre is in China where I was told over the phone no English, when I asked to speak to someone who did I was told on holiday. I had to raise a dispute via PayPal and I have settled for their offer which wasnt the full amount just because it had taken me a month of back and forth communication to get me that far and have been told it can take up to 30 days for the money to get back into my account. Funny this, as they took it from my account immediately! Disgusting scam.

I ordered 7 items from this website and all of them said on the item posting that they shipped within 24hours. I was told that 3 shipped but still have no received them and now, 15 days later I'm still waiting for the other 4 to supposedly ship. This has been such a disappointment. And to top it off, I have emailed their customer service twice inquiring about my items and received no response, and then I look at this review website and see that they have someone from the company responding. Didn't plan on writing a negative review but apparently that's the only way to get a response from this company...

Hi, no one answered for my second email so I'm writing again here. I'm flying to Finland in February and my clothes are not even dispatched to me. I really need these clothes before the first of February. Otherwise I request for respond for my all order as soon as possible.