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    ROMWE

ROMWE

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Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
View ratings trends
168
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How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

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Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

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Reviews (2,127)

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Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user natashag18
Canada
1 review
5 helpful votes
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April 8th, 2017

They took money out of my account and never gave it back! I have talked to them and they keep saying that they only charged me once when it clearly says it was taken out twice on difference dates. I am so upset. I should have known...

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Natasha,

Thank you for ordering from our website.
We checked your account, we only charged you once.
Could you please provide us the photo of the payment record? And also the credit card number.
We will certainly help you to solve this problem.

Looking forward to your reply!

Thumbnail of user tatianad7
Canada
1 review
3 helpful votes
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August 14th, 2015

When i was about to do my first purchase i received a code for 60% off for special discount first purchase. No details given or specification that it can not be mix with previous discounts. Costumer service did not help at all, the answer was we are sorry. And they offer a $10 discount in my next order... ( the difference in my order was about $100) So finally i decide to not deal with this website to avoid headaches!

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Thank you for your great support first and sorry for the misunderstanding.
We have checked for you and we found your order has enjoyed the 60% off coupon. Please know that our website has noted that “The coupon discount is based on the original price of each item. If the item is on sale and have a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. Attention: One order can only use one coupon.”. You can have a reference to http://www.romwe.com/FAQ-a-366.html to know detailed information about this. Hope you can kindly understand and trust us.
We feel really sorry for your dissatisfaction with our customer service. Romwe cherishes its customers and never deceives its customers. It is not only our duty but also our honor to offer service to our customers. We promise we will try our best to improve ourselves later. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user sarahb318
Maine
1 review
1 helpful vote
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June 22nd, 2017

I am happy with 1 of the four items I tried. The sports bra was baggy and unpadded which is not evident on the site, the t-shirts had designs on them that were PIXELATED. Literally. You could see the pixels around the images from them blowing up a low quality image. Not impressed.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Sarah,

Thank you for ordering from our website, we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

Waiting for your reply!

Thumbnail of user beriann
Texas
1 review
0 helpful votes
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December 22nd, 2015

Fantastic shop. I am totally speechless your services are great. I am surprised to have my product in the good condition as it was described and above my expectations. Their delivery time was great and so much helpful and responsive. I have ordered several goods here and my experiences is just awesome.

Thumbnail of user hannahm40
Virginia
1 review
2 helpful votes
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July 24th, 2016

I had a little trouble understanding the coupon codes but the operators were very helpful. I haven't received my order but I'm optimistic and looking forward to it. They have great products and great sales!

Thumbnail of user nadiak14
Poland
2 reviews
0 helpful votes
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August 28th, 2017

I have been ordering things from the site ROMWE for a long time.
The goods in this online store are inexpensive, you can also buy things here on sales. All things are of Chinese manufacture, factory quality. Most of all I like a huge assortment of dresses. I really like beautiful dresses and in ordinary stores I rarely find what I like. When buying on the site ROMWE, I can be sure that I will be one of the most stylish and fashionable girls in the city.
I really love the delivery of this store. Always on time, there is always a tracking number.
I like the quality of things. Especially like sweaters, always warm, soft and do not deteriorate after washing.
Reliability, quality and responsibility are the main reasons to choose a store ROMWE.

Thumbnail of user juliak35
Illinois
7 reviews
16 helpful votes
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February 6th, 2016

Romwe is awesome. They mainly design and produce fashion clothing for women all over the world. I went there for the first time to buy a jacket and I felt lucky that I went there. They provided excellent customer service to me. I bought a jacket from Romwe. I bought a Dropped Shoulder Seam Denim Trucker Jacket. You can't believe, their price of every product is very cheap and high quality product. The price of my jacket is only $25. As I mentioned first, their customer service was really amazing and they shipped the order within the time limit. Really a huge collection of dresses in Romwe and I am so happy to shopping here. I am definitely recommending Romwe to all people who are searching best quality of dresses!

Thumbnail of user kathrynh46
Australia
1 review
3 helpful votes
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October 5th, 2017

2 round beach blankets - suggests a blanket thickness with expectation that being for the beach that it is a type of towelling fabric. Instead it is a thin slippery material. Apparently because it is considered swim wear they also can't be returned.
There should be an option on the web site for customers to review each item to help others especially as the cost of returning the item is the customer's expense.
Also bought a white cold shoulder shirt with inner black straps. Fabric is poor quality -stiff and creases easily and inner black strap fabric us thin and stretchy.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Kathryn,

Thank you for ordering from our website, we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with any quality issue, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

Waiting for your reply!

Sincerely,
Romwe Customer Service

Thumbnail of user marthas34
Australia
1 review
3 helpful votes
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July 2nd, 2015

I've always liked Romwe but when I received two faulty items and tried to return them the response was terrible. They initially said there was nothing wrong with the items even though the shirt had one seam sewn inside out and the other was falling apart the second I opened the package. Then they offered to refund me $6 when the items cost $17! They don't want to pay the return shipping cost so they told me to just wear the stuff or give it to a friend but I strangely I don't know anyone who wants to wear faulty clothes that are falling apart.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
First we are glad to hear that you always like Romwe and choosing Romwe.
But we are sincerely sorry for letting you down. Actually you are our valuable customer, we cherish all of you, any of your problems never be neglected. Sorry to hear that our items can not fit you well. But we always do the quality-test quality and check every parcel carefully before the shipment. It is out of our expectation. Hope you can forgive us. We also apologize for the inappropriate responses of our customer service. But then we know that our customer service have contacted you again and gave you the proposal. What do you think of this proposal? Do not worry, we promise that your problems will be solved perfectly. We will also improve the quality of our service and spare no efforts to meet your requirements. Please trust us and give us one chance.
Waiting for your reply.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best regards

Thumbnail of user paulinaq1
Canada
1 review
26 helpful votes
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March 6th, 2016

BEWARE! Romwe has the all time worst quality of clothing, they do not match the image at all, cheap material, rips and stains everywhere, XS looks like XXL! They will take your money and send you trash SCAM! Im not sure who makes the clothing but they don't know how to sew. Im very upset, I CAN'T believe this company exist.
I should have read reviews before purchasing... this place is AWFUL, I will Never order from this company again!.

Tip for consumers:
I just put 1 star because there is not an option of 0 stars ,DON'T ORDER NOTHING FROM THEM!!! SCAM!!! if you want to wear CRAP go to the Dollar store.
the clothing you get is not the same like the pictures on the website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Thank you for sharing your feedback with us regarding your purchase.
But we sincerely apologize for all the inconvenience we have brought you. The problems you mentioned is really beyond our expectation.
Actually we have the strict quality-test team, each item will be taken to the quality-test carefully before the shipment. We really do not know what is wrong with the items you received. All the employees of Romwe want to offer you the best online shopping experience, the slight difference cannot be fully avoided due to light and pixel. Please no worry, we know that our colleagues have offered you the proposal. What do you think of it?
Hope you can give us the answer via email later.
Really sorry for letting you down this time. But we will try our best to do anything that we can to resolve the issue. Hope you can trust us again.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user adrienneb5
adrienne J.
California
1 review
1 helpful vote
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May 16th, 2015

I submitted an order a week ago. I'm pretty sure they advertise on every item I clicked that it ships in 24 hours....yet my order still hasn't been shipped. Entered a ticket to see if i could change to express shipping because that says 3-5 days and after i pay for the express the customer service tells me they can't estimate when it'll get here but they'll try to have it shipped out soon. I find that to be unreal. Like is this some kind of joke? After I pay for everything this is the service I get? So I cancelled my order. I think that's ridiculous. I expect a full refund and I'll be posting reviews and telling everyone not to order from here. This is crazy. I should've read all the reviews first. I bet a lot of the good reviews on here aren't even real.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
We have checked for you that there is one item in your order which is not promised should be shipped in 24 hours, for sending them together, we need more time to prepare it, and generally we need 3-7 working days for processing. We cannot confirm you when the order will be with you, because we cannot confirm there will be no problem in logistics. Hope you can kindly understand us.
Do you really want to cancel your order? We need confirm with you again.
Looking forward to your reply.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely

Thumbnail of user sydneyt18
Kentucky
1 review
11 helpful votes
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March 7th, 2018

I didn't even get my order, after a month of waiting. I finally emailed them and they said that they shipped it and it is at customs, then two days later they said they i'm just not going to receive my order at all. I'm so mad. I will never use this site again.

* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user angelaj66
North Carolina
1 review
4 helpful votes
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September 30th, 2017

I placed an order from romwe.com and I'm extremely pleased with everything! The quality, size, and comfort were perfect. The price was also very reasonable. It far exceeded my expectations. As a result of my satisfaction I have recommended romwe.com to all of my friends and family and look forward to my next order.

Thumbnail of user elanab3
New Jersey
2 reviews
3 helpful votes
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April 13th, 2017

I placed an order for 6 bathing suits on the website. After several days, I was informed one of the bathing suits was sold out. It took three and a half weeks for 4 of my 5 bathing suits to arrive. I had very low expectations after reading some of the reviews, and overall - the products about met my expectations. 2 of the 4 bathing suits that arrived are usable though not great quality.

For the ones that aren't usable, there was a one-piece that would only work if my boobs were located off my stomach since that's where the padding was (and I'm 5'1). And one of the two-pieces didn't feel like a bathing suit material at all (very cheap), and was way too tiny to cover my boobs, and the straps were way too big with no option to tighten.

Overall, I'll try another site next time I order bathing suits - but I suppose it could be worse?

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Elana,

Thank you so much for ordering from our site and we deeply apologize if our items did not live up to your expectation.

We checked your order, the second package is transit to the local post office.
The tracking number is 927489098053670XXXX, you could check through the link http://www.fedex.com/us/.For more details, please check your email.
And please confirm with us which two items are not usable, and send us some photos, we will certainly help you to solve the problem.

Looking forward to your reply!

Thumbnail of user leslieb108
Pennsylvania
2 reviews
1 helpful vote
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November 22nd, 2017

Love all the pieces I've received from ROMWE. Everything has been really quick with super quick shipping. So many amazing choices on the website and with all the amazing sales, its easy to get a ton of great new looks for a great price!

Thumbnail of user kiyao
Utah
1 review
2 helpful votes
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May 13th, 2015

I was very excited to find cute dresses that I could wear to my high school graduation. I have waited two and a half weeks knowing that the shipping said 5-15 days. 18 days later I receive a message, only because I submitted a ticket asking where my dresses were, saying that they will try to send them out in the next week or two. I am so frustrated at this incompetence that my package wasn't even sent when it had said it was in the tracking. I will expect a full refund or for ROMWE to give my package priority shipping as to make up for the time I have wasted on this site.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
Generally, we need 3-7 working days for processing. Your order has been shipped on 26 April. We are sincerely sorry to hear that your order is in customs. Because there are some problem in tracking, hope you can kindly understand us. We have checked for you that you have canceled your order. We will arrange refund for you as soon as possible. Hope you can kindly trust us.
Looking forward to your reply.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely

Thumbnail of user priscillag7
New Jersey
1 review
1 helpful vote
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January 17th, 2016

So, today I received my order from Romwe in the mail. I have to say that it was amazing! The shirts fit perfectly and the quality was not bad at all! Not to mention that the shipping only took less than a week! The clothes looked just as they did in the photos. I recommend it!

Thumbnail of user muditaa
GB
1 review
4 helpful votes
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April 2nd, 2016

I was very happy with the quality and the service up until my refund. I got my delivery on time, the quality of the stuff was better than expected. I returned stuff worth almost £150. They processed the refund to my account and into 'My Wallet' in my account. When I withdrew the amount from my wallet it said the refund will take 48 hours to process(which is only if you pay by Paypal). If you paid by card they say it takes 15-20 days. I however received my money back within a week. I like their customer service, they are very quick to respond.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Mudita,

Were truly sorry for the disappointment and anxiety you‘ve been through.

Please be assured that the funds will be returned to your card, there’s no doubt about that. If the order was paid with Paypal, then it would only take 3-5 business days for the whole process to be done.

But if the order was paid with credit card, then it would need reviews and approval at many levels for the funds to finally appear in your account, thus it would take up to 15-20 business days. We would certainly love to speed it up for you, but unfortunately theres not much we could do to help, and we appreciate your understanding.

Apologies again for all the trouble, hope you would enjoy your next ride with us!

Thumbnail of user shailajay
India
1 review
0 helpful votes
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April 23rd, 2017

I bought a flare dress, it is very nice. I liked the color and the material. I received my shipment without much waiting although I went with "free shipping". Receiving international shipment in short time is real surprise.

Tip for consumers:
pl read all the details available on the product.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ayushij1
India
1 review
10 helpful votes
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March 31st, 2018

Never ever buy from this website, they will show you something else on the website and deliver you very cheap quality material product... and they dont even pic up the clothes you want to get exchanged or refunded

Thumbnail of user georgiar10
GB
1 review
3 helpful votes
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January 3rd, 2016

I bought 3 jumpers and a pair of jeans from this website about a week ago and just received my parcel today, I was really looking forward to receiving these new items, that is until I actually opened the package the jumpers were laughable they were THAT small!
I expect they would only fit an 8 yearold girl! And the fact that they would advertise this as "one size" is appalling! Its so disappointing as the look of the clothes on the website are so nice that its a shame the actual orders do not live up to the expectations set by the company. Will not be buying from ROMWE again!

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We are really sorry that you are not very satisfied with the items.
Our colleagues did conduct check for every product issue out. It is a pity that it was ignored.
We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
On our sale pages, you can get detailed information about the sizes of the items.
As products on our website are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand.
You can also send us some photos which can show the clear measurement so that we can check for you and we will be responsible for it.
Besides, we have given you the suggestion by email. Hope you can check it later.
We really cherish you and never wants to lose you. We are really sorry for all the problems and your unhappiness.
If there is any other problem, please feel free to contact us.
Waiting for your reply.

Thumbnail of user theresaj7
Wisconsin
1 review
0 helpful votes
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July 14th, 2015

I purchased the Multi-flower Embellished Black Dress. When I got it, I thought that it was going to be something that would tear easily, because it did look delicate with such a beautiful lace pattern, However, they dress is not one that looks awesome, fits great, and can be worn anytime. Another thing that I love about this Romwe dress was that the dress was not nearly as expensive as I would have expected. They offer great prices for great quality clothing.

Thumbnail of user hillaryc4
Kansas
1 review
3 helpful votes
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July 14th, 2016

Don't do it. I ordered a medium and can't even pull it up over my thighs and it even has an elastic waist band around the back of the skirt. I usually wear a 4/6 and it's probably a size 0/2 and it took 20 days for me to get it. If I could give it 0 stars I would for sure.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

The size of our items corresponds to the size reference on our site. If the size and of the items is quite different from the description we promoted on the website, please send us (our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.

Please reply us as soon as possible. Apologies again for all the trouble

Thumbnail of user joyshreel
India
1 review
5 helpful votes
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June 17th, 2018

I order a jeans and the waist size is seem to be made for an elephant... Seriously... Very disappointed... And the button came out while trying... And plus a jacket... The material is raincoat material... This was not expected from romwe

* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user emilyt33
Colorado
1 review
1 helpful vote
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August 14th, 2016

The clothing and accessories from Romwe are the most affordable I have ever found, along with being exactly what I want! I bought a black leather backpack from here a while back and honestly wasn't sure what to expect of it, but it goes everywhere with me and I love it. Also there are always great deals and coupons available, and the customer service takes good care of their customers. With the wide selection offered here, I very rarely want to shop anywhere else.

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Thumbnail of user miaom
miao m.

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