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    ROMWE

ROMWE

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Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
View ratings trends
168
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How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

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Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

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Reviews (2,127)

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Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user margaretj25
California
1 review
0 helpful votes
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February 16th, 2016

There are a lot of products sold here. Among them there are dresses, clothing, leather products such as shoes and hand bags etc. But I liked most the awesome jewelry of the site. I bought a necklace and a bracelet which were very charming. I just love the products i bought. They are excellent in artistic exposure of design. They are lovely and exclusive.

Thumbnail of user naomig4
District of Columbia
1 review
0 helpful votes
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January 22nd, 2015

Wow ROMWE is very nice and trustworthy site. I purchased "Off-shoulder Midriff Jumpsuit" and it's having very good quality.
I was in dilemma because they are having very nice collection of cloths but with help of my friends I was selected and purchased that sweatshirt and they gave me very fast delivery.
I was having few doubts about payment but their staff solved my issue quickly.
Impressed with their service!

Thumbnail of user lisak84
Myanmar
3 reviews
0 helpful votes
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September 22nd, 2015

I found really great satisfaction delivery of www.rowme.com. I used this site for "Retro Ruffle Red Skirt". Putting an order is really easy there. The simplest half is that there's free shipping from this website on something that you simply obtain. Even as within the image and outline of the merchandise is that the same. I am happy client.

Thumbnail of user jessm52
Kentucky
1 review
2 helpful votes
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June 2nd, 2016

I am NERVOUS about my order. I ordered it last week, and haven't gotten anything yet. And now after reading the reviews it makes me even more NERVOUS! Romwe should be considerate of their customers who are going to be ordering out of country. Make your website easier to understand so that your customers are happier with their product

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website.

We are glad to get your criticism and advice about our website. We can not search any effective information according to the order number you supplied. We really want to help you solve any problems you met on our website. Please give us a correct order number and let us have a chance to help you.

Waiting for your reply.

Thumbnail of user sueb20
Oregon
1 review
4 helpful votes
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May 18th, 2014

I ordered a shirt with express shipping because I wanted to have it to wear to a specific event. Romwe did not ship the shirt for a full 7 business days after I ordered it. When I asked them to change it to regular shipping, they said they would not because they had already shipped it "express". So I paid $$ to have it arrive in 11 days instead of 14. What a rip off.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,

We sincerely apologize for any inconvenience we have brought you and the late order.
Generally speaking, we need some working days to prepare your order according to our numerous orders every day, then shipped your items.
The reason is that we are in the middle of busy season. We are improving our speed of transportation.
Another reason is that your item is best selling clothes, we need some time to stock it. Hope you can understand.

If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: dispute@sheinside.com
Have a great day!

Thumbnail of user shilpij1
India
1 review
11 helpful votes
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May 25th, 2018

I have received my shipment on 22 May 2018, at 4:50 pm and to my surprise, two shirts are damaged with big holes from at least two sides. It has big holes on front, back and at side. Looks like ROMWE delivers rejected stuff. There is no quality check. One of the sandals which I have received is much smaller than the size EUR 40. I have got it checked it is EUR 38. I want my refund.

* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user hannahr52
Illinois
1 review
0 helpful votes
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July 28th, 2017

I spent $75 on new swim suits. Paid $15 for expedited shipping in order to wear them on my trip--even had them shipped to my trip's location to speed the process up. I got them over 2 full weeks after ordering them-- couldn't wear them on my trip. Even if they had got there in the time they promised and that i paid for, though, the material and sizing were AWFUL. Don't waste your time measuring yourself and following their "sizing charts," cause it won't work. Regret spending my money here.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Hannah,

Thank you for ordering from our website, we are so sorry for all the troubles.
Normally, it takes us 3-5 business days to process the order, and another 5-7 business days for express shipping, please kindly understand.
We know that our measurement is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that, we would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
Please confirm with us which items did not fit, we will certainly help you to solve the problem.

Waiting for your reply!

Thumbnail of user justinec3
GB
2 reviews
6 helpful votes
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January 19th, 2015

I trusted alexandalexa. I bought all my Christmas gifts to their website. My experience was awful. They ruin our party. Half of the gift is not arrived and this without telling me. The height is that they have debited my card for the totality of the order... I still waiting for refund after one month. It's a shame.
The help line is not answering. This is a nightmare. I so regret my purchase.
Order number p*******

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
We have read your feedback on sitejabber.com.
Plaese check if you really have ordered your Christmas gifts at ROMWE.com. If you did, we sincerely feel sorry that you did not receive your items before Christmas and ruined your party.
Since an ocean of orders was put during Christmas, so the delivery time is much longer than usual. Hope you can understand.
To solve your problems, please send us your order id as soon as possible. Then we can check your order and give you answer.
You can contact us with webmaster@romwe.com. We will try our best to solve your problems.
Yours sincerely.

Thumbnail of user nicholettet
Illinois
1 review
6 helpful votes
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March 11th, 2016

I ordered two skirts and one dress, the items came within a week which is nice since they have their distribution center in New Jersey. The clothing is small as previous stated in other reviews the XL skirts that I ordered I had to give to my daughter but the overall quality of what I ordered was really great.

The dress that I ordered was a little small in the bust and arm area but I was still able to wear it, the material unfortunately is see through but a slip fixed that problem.

Since the clothing runs small if you wear a 14 are probably out of luck unless the clothes are free flowing.

Thumbnail of user priscillad9
Nevada
1 review
2 helpful votes
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April 29th, 2017

I placed my order 4-19-17. I have yet to receive a shipping email or notification of when my order might arrive. I have read other reviews & it seems like this is a reoccurring issue. I have already contacted customer service but have not gotten a response yet. To add to my disappointment I have read that it will take up to 20 days to return any money if you cancel an order. Point being, I will not be ordering from this site again.

*UPDATE*

Still waiting...
I have finally gotten a response (days later) & they have now sent me an email with an update to my order. This response had a tracking number but when you click on it, it conveniently says "page error 404."
From all the new reviews that have been posted it seems that this site needs to get it together. I am hoping that the quality of the clothing is worth all of this hassle, although I've read otherwise. Yes, this is my first & LAST time I visit this site. Future customers beware..

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Priscilla,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Because we are upgrading our warehouse system, there is some delay for your order.
We have marked your order as priority dispatch, and we will ship the package out as soon as possible.
If you do not want to wait, please contact us to cancel your order and get the refund.
Please do not worry, since you paid by Paypal, you will receive your refund within 1-2 business days after you cancelled the order.
Some customers paid by credit card, it might take 10-20 days for the refund.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user haleyc5
California
1 review
3 helpful votes
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October 23rd, 2015

I expected worse of the clothing based on the reviews. The sizing is a little unusual... Make sure you look at the size chart for each clothing item, seems pretty accurate. The clothing is very cheap, so you're pretty much getting what you pay for. Not spectacular, but not horrible.

Thumbnail of user holliem24
India
5 reviews
1 helpful vote
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December 13th, 2015

I heard about this website from my friend that there are heavy discounts available for products so I opened it and ordered tassel poncho, I got it at 65% discount which was great.
I got a mail having all the tracking information for the product, I could easily track my poncho.
And they delivered before the predefined date.
Overall it was a great experience and would love to order again from REMWE.com

Thumbnail of user terryd34
Kentucky
1 review
5 helpful votes
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May 8th, 2016

I ordered three tops all in large. One fit the two I wanted to wear on vacation were luckily, liked by my sister who wears a size 4. I wear a 12 in most tops I couldn't even get one over my head shoulder area. The fabric of the shirts were good and they were as described and as shown online. But I was very disappointed the sizes were so far off.

Thumbnail of user abbeyt6
Utah
1 review
4 helpful votes
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June 19th, 2019

I loved the clothes I found on Romwe! Very cute and unique stuff that no one has. I thought it would be the ideal place for shopping online. I was very happy and excited to share Romwe with my Instagram followers. (I was planning on doing a Romwe haul for my followers) However, it's been FOUR days for my order to process when the website says it will only take 24-48 hours to process. I need my clothes soon and I really want to share Romwe with my followers. If I liked the experience, I wanted to do a partnership, but I don't know if I still want to because the shipping process is a nightmare. Hopefully the clothes once thy get her are worth it!

Thumbnail of user miaom
miao m. – ROMWE Rep

ROMWE attempted to resolve this issue however, we did not receive a response.

Thumbnail of user nikkis20
Australia
1 review
4 helpful votes
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August 30th, 2015

I ordered about 6 items from this website. They are appalling quality - ripping, buttons coming, unstitched etc. Not to mention, the sizes were completely different, not just from our sizing but the sizes between items.
I contacted customer service and can return the items to China however I have to pay the postage (which was $46.96).
I was asked to provide photos, I did, and still nothing. Appalling customer service, no concern for faulty stock and I would NEVER suggest anyone purchase from them, I certainly won't be.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Thank you for your great support and sorry to let you down.
We are really sorry that you are not satisfied with the quality and sizes. On our sale page, you can get detailed information about material and sizes. You can also refer to http://www.romwe.com/size-guid-a-466.html to know more about sizes. Generally, there will be 2-3cm error because of manual measurement. Hope you can kindly understand. We have checked that because the photos you sent us can not show the defects clearly, we can not help you check well. Would you please send us some photos which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any size and quality problem caused by us. Hope you can kindly understand and trust us.
Please know that according to our return policy on our website, the return postage need to be paid by the buyer. Hope you can kindly understand.
We sincerely apologize to you for your dissatisfaction with our customer service. We promise we will serve you and improve ourselves with our best efforts. Romwe cherishes its valuable customers. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user loraines6
Pennsylvania
1 review
0 helpful votes
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April 9th, 2020

I went through the process to return 3 items. The shipping label came up for me to print it but my printer wasn't ready. When it was, in just seconds, I went back and the label was gone! Online instructions said to go to "Return & Refund" page, but I can't find it. I began again, but the three items no longer appear on my order. I tried to do an online "Chat", but you have to click the items in question and again, they are no longer there. I sent two emails to *******@romwe.com and have received no reply. All I need is a label for these three items. Is that two much to ask? I am reviewing Romwe's customer service only. My grandchildren love their products, they are of good quality, arrive on time and I love their prices. I have another order ready to submit, but will not until this matter is resolved. I hope someone will help me get a label!

Thumbnail of user elizabethh110
Pennsylvania
1 review
1 helpful vote
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August 7th, 2016

As long as this order goes well, I will be happy. However, the whole "summer rhapsody 60% off" special and the "first time user 60%" coupon are a little misleading. I was under the impression that the first time was additional to the summer rhapsody.

Thumbnail of user anniel58
Australia
3 reviews
2 helpful votes
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September 9th, 2017

I bought 4 items and only one was okay. The rest were too small/tight, looked horrible and were made from bad quality fabric. And I don't want to refund them because it costs $30 to send it from Australia to their address in the US.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Annie,

Thank you for ordering from our website, we are so sorry that your recent experience with our website was not a positive one.
The sizes on our site are not standard sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
We will certainly help you to solve this problem.

Sincerely,
Romwe Customer Care

Thumbnail of user stacym50
Florida
1 review
1 helpful vote
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July 17th, 2015

I ordered the halter backless lace pleated dress and the spaghetti strap backless maxi dress from ROMWE.com, took advantage of the free shipping. Their website was super easy to use, checkout was a breeze and I received my package exactly when I was supposed to!

Can wait to order from them again!

Thumbnail of user alis1125
Colorado
2 reviews
2 helpful votes
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May 27th, 2017

I ordered clothes from Romwe and then worried that they would be too small after reading reviews so I canceled my order. I received a response in less than 24 hours and I received a refund two days later. The customer service was very polite and cancelled my order without any further questions. Very pleased with the professional service at Romwe

Thumbnail of user carolineb45
Virginia
1 review
2 helpful votes
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February 12th, 2017

I recently signed up for Romwe emails and received their 60% off code for new customers. I was excited to buy from a company with reasonable prices. In order for the code to be applied, I needed to spend $29, which I did. I applied the code without a problem at checkout. However, when I completed my checkout, I noticed that the code and discount was no longer applied and that the price of each item I had in my shopping cart had been dropped by a few cents here and there to make my total purchase ineligible for the discount. I contacted the company and they refused to make this right, so I cancelled my order. I'm ridiculously dissatisfied with the customer service that was provided and I will not be shopping with Romwe again.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Caroline,

Thank you for ordering from our site and we are so sorry for letting you down.

Please note that the discount is based on the retail price instead of sale price. Since the items you ordered were on sale, it might seem that the coupon didn't save much for you, but it did work.
Our Customer Service Team has canceled the order for you and refunded you as you required in the tickets. It normally takes 15-20 business days for the bank to process the refund to your account. You may check your account balance later. What else can we do for you?

Apologize again for all the trouble.

Thumbnail of user rebeccah41
Florida
2 reviews
5 helpful votes
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October 19th, 2015

The items are super cheap, so expect super cheap material, quality, and shipping time.

I ordered over $300 worth of clothing... Of the 16 items I have received I would say I have 4 new things I like. Everything else had to be returned or given away.

The sizing is COMPLETELY off. Half the stuff will come in 3x bigger than you ordered and the other half will be in a child's sizing.

I would order off of here if I was looking for a cheap dress for a club. Nothing else is quite up to standard to be seen in the day lights.

One plus--they refund your order minus bathing suits pretty easily. Shipping back the clothing is about the same price they are worth though.

Tip for consumers:
Buy multiple sizes and buy a variety of things (spend more than you want) and just return what doesn't fit. The sizes if pretty inaccurate so that way you might actually get things you like.

Service
Value
Shipping
Returns
Quality
Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We are really thank you for your great support and really sorry for the problems.
Generally, we need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. Because the method you chose is standard delivery, it may be slower than the express delivery. Hope you can kindly understand.
We feel so sorry that you are not satisfied with sizes. Except the sale page, you can also refer to the size chart. There will be 2-3 cm error because of manual measurement. Hope you can kindly understand. Before return, you can send us some photos which can show the clear measurement so that we can check for you and we will be responsible for any problem caused by us. Hope you can kindly trust us.
Please know that our website has noted that the return shipping fee need to be paid by the buyer. Really sorry to hear that you want to return the items. We also found our customer service has contacted you and gave you the return address. Once return, please tell us the the return tracking number and tracking link. After we receive your package, we will refund to you as soon as possible. Really sorry for all the inconveniences.
You are our precious customer and we really cherish you. We will spare no efforts to serve you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user nikkid8
California
1 review
1 helpful vote
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June 9th, 2015

WASTE OF MONEY! I ordered 3 dresses. They sent me one in the wrong color, the second one was sewn together half inside out and twisted, the third dress's material was so thin it's unwearable.
They never respond to any emails. They advertise they have a customer service department but it's clearly false advertisement.
DO NOT lose your money to this company.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
First thank you for choosing our company.
But we are sincerely sorry for the late reply and all the inconvenience we have brought to you. Because of time difference and weekend before, we could not reply to you in time. Hope you can forgive us and accept our apology. We cherish our customers, any of your problems will never be neglected. When our customer service see your news, they will reply to you as soon as possible.
We are really sorry that our items can not meet your requirement. Due to light and pixel problem, the real item and the picture may appear slight difference. You can send us the images of these items which can show any defects so that we can confirm with our factory. After confirmation, we will be responsible for any problems caused by us. We promise that your problems will be solved perfectly. We will also improve the quality of our service and giving you the best online shopping experience. Hope you can kindly understand and trust us.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best wishes

Thumbnail of user lisar54
Kansas
3 reviews
7 helpful votes
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April 18th, 2015

I ordered a dress in XL, On he website the dress looked long and just like a normal American sized XL. When I received the dress it was of very poor quality and very short. This reminds me of my experience with a similiar company and I strongly suspect they are one and the same ( rose, com). If you are 5'2" this company will be fine for you. If you are a taller American woman, you probably should look elsewhere.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day!
Sorry for all inconvenience we have brought to you.
And sorry to hear that you are not satisfied with our quality and the length of dress. We cherish every customer, and it is our honor to help you solve your problem.
Maybe you can send us some images of the product and the measurement so that we can confirm with our factory.
With regard to the similar company, we are really the different company. We are sincerely sorry for leaving you such impression.
We will improve our quality of service in the future. Hope you can trust us.
Looking forward to your reply.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best regards

Thumbnail of user boh28
Bangladesh
1 review
1 helpful vote
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February 1st, 2016

I had ordered 2 times from romwe and I have to say, it's one of the best online stores I have ordered from. I live in San Jose(USA), and I thought that it may take at least 3-5 weeks for my package to arrive. But the longest I had to wait was only a weeks (i placed my last order on 21 january, and I got it today, 29 january)! Everything has good quality and looks like the pictures on the site. I paid for package insurance ($0.99), and I didn't mind. I could track my order with no problem. I even got a gift with my last order :) I can only recommend them!

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miao m.

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