ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.
Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.
I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.
My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.
Absolutely appalling website.
Clothes looked great on website and i knew it was too good to be true that the prices were so cheap! Everything that came looked nothing like it did in the pictures! Everything is AWFUL quality, hems not sewn properly, knitting not finished, 1 arm smaller than the other etc etc etc... just everything was appalling.
Not only that, i ordered a huge order for my holiday and i left 10 days for the parcel to be delivered ( i had express delivery between 5-8 days) and it didn't come for 15 days. So that was a waste of time.
Ive just gone to post the items back and its going to cost me £45! To send it back all the way to america. Crazy price.
I wouldn't waste my time with ordering off this site if i was you
Let me start off by saying that this site is A-M-A-Z-I-N-G. It is a one-stop shop; you can find anything and everything you are looking for at great prices. One of my biggest pet peeves is finding a great site that then have to deal with crappy shipping or hating the item once I receive it. No worries with romewe.com, I ordered the “ink print hollow wrapped dress”, not only did I receive the item in a reasonable amount of time but the fit was spot on and I absolutely loved the dress, perfect for date night!
I came across Romwe when I was googling for a nice warm winter jumper (being winter here in Oz).
In no time at all I found the perfect 'Red Dipped Hem Ribbed Loose Sweater'
I added this to the cart and checked out probably all within 10 minutes of reaching the online store. The payment process was super straightforward and very quick and before long, my jumper was on the way.
When delivered I took it out straight away and examined it to see if it was as everyone describes the clothing from Romwe, to my surprise it was nothing like the other reviews had described. There were no stray bits of string/cotton, and the jumper felt heavy for its size which is always a big plus when it comes to the quality of a product.
I can say that I will definitely be back for more, I will write another review for my next order too!
I've been receiving clothes from Romwe for several months now (as part of their blogger program) but I wouldn't work with them unless the clothes stood up to the expectations. I've never been disappointed! You have to carefully measure to make sure the items are going to fit, but I always do and it's never a problem! The pieces are good quality and have held up great!
This site is not real! They're from China and ready to scam you. You will notice they have absolutely NO contact information for customer services besides a random email that is going to who knows? I have have $89us dollars stolen from me from this website. They will not refund my money. The said they put my money into a "romwe wallet" account that does not exist on their website, they gave me the link and it does not work. I am warning everyone and anyone ahead of time. Do not trust this Chinese website. Here in America this is not how things work. They're lucky because now I have no way of getting my money back. They fooled me. Don't let it be you. I am so upset.
Dear customer,
Nice day.
Sorry for late reply and we sincerely apologize for leaving you with such a negative impression. But we are a regular company, we can not cheat you by any means. We checked your order and found that the other three items sell well which caused the delay. We hope you can kindly understand and forgive us. You are our precious customer, any of your problems will never be neglected and we are willing to help you solve your problems.
We found that the other three items have arrived at your country today, which may take us several business days to deliver. Please no worry, any of your problems will be solved perfectly.
Could you please give us one chance again?
Begging for your understanding.
Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I ordered on ROMWE today for the very first time and I was very excited about it.
After reading all of these HORRIBLE reviews I got nervous.
I can't believe how unreliable and unprofessional this company seems to be!
I regretted immediately and canceled my full order.
Will I get my money back? I highly doubt so.
I can say I learned my lesson, never ordering from cheap sites again without reading the reviews.
I bought a blue coat and it was amazing, the quality is really good, my friends made me a lot of compliments...
They also make a good service although the shipping i quite slow
I would reccommend this shop to everybody
I sent back the clothing items I did not want to the address they provided for me, which was a "Suite", definitely not a warehouse. I also had to pay for the return shipping. And Romwe has still not sent me my refund! This is not okay and I am very unhappy. I will definitely not be ordering from them again.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We cannot find any effective information through the order number you provided. Please give us your correct order number that we can help you as soon as possible.
The size of our items corresponds to the size reference on our site.We have strict quality assurance before each product is packed and shipped If the size and quality of the items are quite different from the description we promoted on the website, please send us (our e-mail address is webmaster@romwe.com) a few pictures of the items you received, we would surely make this right for you.
You have to pay for the return shipping fee. If there was an error on SheIn's part (such as incorrect item, size, or color), we will give free return label or cash compensation.
Apologies again foe all the trouble. Waiting for your reply.
I purchased about 16 items during their sale and they came a week and a half later (which was expected) but only two came and one of the two was a over sized mesh shirt. Online it okay but when it came, the fabric was basically plastic. It has been a week since then and im still waiting for everything else. Besides that, i love the sales because where else would you find clothes like that for $7.00? Definitely not UO or American Apparel..
I do shopping online a lot but mainly the problem about online shop is 95% of online store are late in delivery. But from my list i found romwe are the most fastest delivery online store. I did shopping many time at there store and sometimes they deliver it with in 8 hours which is unbelievably fast.
If you're going to buy from Romwe, stick with the basics. I bought 4 items and only one of them I had a problem with (the burgundy dress is actually red). The material is cheap, that's why the product is cheap. I will shop with Romwe again but I will only buy basics and expect to receive it in a month
I love my sweatshirt from Romwe. They have the most affordable clothes, and shipping is great timing consider it is international to me in Florida. The sweatshirt was so cozy and I got so many compliments on it :)
I've been ordering with Romwe for years and truly, I really enjoy the service. The clothes is affordable and great quality for the price. Its the only site I purchase my work clothing from. A few years ago, shipping would take a couple of day, now its overnight. Romwe is nothing short of efficient with great quality.
After reading a lot of negative online reviews, I was skeptical but I found a jacket on their website I absolutely loved that was cheap so I decided even if it sucked I wouldn't have lost much. Came in 6 business days, which was better than I expected, and fit well, looked very much like the picture except the colour was a tiny bit lighter. Still love it. My only thing is it wasn't the best quality, but for the price it is what I expected. Maybe I was just lucky that none of the bad reviews came true for me but I would order again because it's so cheap and cute clothes.
This company takes the easy way out for customer issues commenting that since they are an online company they do not have a number to get in contact with and automated emails. Emails do nothing to get you in contact with the company, the response is always automated and points you back to the same response. Everything I purchased is returnable yet I have not received my money back nor actual information that would be helpful to return it. If I could give a 0 rating I would because this company only wants your money and nothing else, they do not care about their customer service. You should not order from this company unless you want to be scammed out of your money.
I ordered my items over a week ago and haven't heard anything from this company. Usually it only takes a few days to process and send out items. It's been almost 8 days and I still haven't received an email saying my things have been sent out. Let's hope this week it will finally get sent out.):
Dear Sara,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-5 business days to process the order.
But because we are upgrading our warehouse, there might be some delay of your package.
And the item (RSWE160825105) is in short supply, how about we ship the other ready items out for you first?
Looking forward to your reply!
I had amazing experience with Romwe. They quickly delivered one of my favorite dress that I choose among the wonderful catalog. The ordering process and shipping was so easy and convenient. The product was nicely packed and the quality of the cloth i ordered was good. Thank you very much ROMWE!
A big thing that I base my experience off of is the convenience of the website and cleanliness. This site certainly meets my expectations. The modern look to the site shows that the company took the time and effort to launch this site, not just throw up some basic boring site like all the others. The links work, the site makes sense, there are not obvious spelling errors, and the checkout was simple and fast. I do not see a reason I would return this tote so I have not dealt with the return side of things with Romwe, but I imagine they are organized and professional.
I was hesitant about my purchase because I read that it could take two months to receive your clothes from other reviews and that at times the order came in wrong. But my clothes arrived in less than two weeks. The order was correct, the clothes all fit and were cute. The material is cheapish but you get what you pay for. I did contact customer service during the shipment because my tracking number said invalid when plugged into the in link they gave. They responded in less than 24 hours and were helpful. Turns out the tracking number needed to be tracked through FedEx rather than the link given on their site. I will order through them again. Their sizing chart was accurate on their site. To be safe I ordered mediums when I usually can run small because of the sizing chart and everything fits great.
This online store is great. The Sweatshirt I bought was high quality and perfectly sized. Also, I had no problems at all with the shipping, which was surprisingly fast. All of this at a very reasonable price and with a quick and easy ordering system. Overall, I highly recommend this website.
Just exactly what I was looking for and the delivery from ROMWE was excellent, I received my item without delay.
The product is very beautiful with good quality and appears just as it is on the photo, the site is also user-friendly. I will definitely buy more from Romwe. Highly recommended!
Awful. Awful. Awgul. Could I say it again? Bought some clothes, the material is dirt cheap and they looked nothing at all like the picture. The "jeans" are much closer to "jeggings" with strings sticking out everywhere. I'm even a tiny girl, and they made me resemble a sausage.
When I returned them, they had a ridiculous amount of hoops, customer service is unresponsive and claims to have never received the return.
Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time. Sorry for the late reply. Because of the time difference, we can no reply to you in time. Hope you can kindly understand and forgive us.
Our colleagues did conduct check for every product issue out. It is a pity that it was ignored. So sorry for the customer service, we will do better than before.
We have received your items and have refunded all the money to your paypal, pls check it again.
We really cherish you and don't want to lose you.
If there is any other problem, please feel free to contact us.
Waiting for your reply.
This was my first time ordering and im not very happy i have been waiting 3 weeks for the 2 dresses i ordered for my daughter and they still haven't arrived. Nitemare to get hold of anyone apart from email and then they just tell me to be patient well i think 3 weeks is long enough to be patient. My daughter wanted them for 2 partie's she was invited to. One party was last week the second one is this Friday and still no dresses i will never order from this company again. Angry isn't the word ive asked for a refund but nothing. I will be telling my friend's and family to never order anything from them. DISGUSTING
Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time.
Sorry for the late reply. Because of the time difference, we can no reply to you in time. Hope you can kindly understand and forgive us.
So sorry for all the waiting time. The processing time takes 2-8 days usually.
We sent your order out on 6th Feb and usually you will get the parcel in 15-30 days.
Per courier agencies' information, due to strict customs screening these days, the shipping time to your country might be delayed.
Pls don't worry, we will keep tracking the shipping status and keep you posted for any update. We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I will not recommend to purchase any product from this site. They run for small sizes and when you will ask them for return they will ask you to courier the product on your own expense. They will charge shipping charges also and then if refunded courier charges as well. So better not to trouble yourself only by seeing good clothes. They will show you good clothes but the material is worst just like sarojini street market.
Dear Megah,
Our team has sent you an email via Webmaster@Romwe.Com. Kindly respond at your earliest convenience. We hope to hear from you soon!
I recently was shopping around for a gift for my wife. It was our anniversary so I was nervous about what to get her. I decided to surprise her with a dress she could wear to our anniversary dinner. After a pain staking amount of shopping I finally found the perfect dress on ROMWE. It was shipped extremely fast with no head ache whatsoever. I was hesitant to buy online however ROMWE made it simple. My wife loved the dress and couldn't have been happier! Will definitely order from you again!
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
Dear customer,
Nice day.
We sincerely apologize to you for all the problems. Hope you can kindly forgive us.
We are really for your dissatisfaction with your items. On our sale page, there is much information about the sizes and the material. Generally, there will be 2-3cm error about sizes because of manual measurement. Hope you can kindly understand. Would you please send us some photos which can show the defects and the clear measurement so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Hope you can kindly trust us.
Please know that the approximate express delivery time on our website to your country is 5-8 business days but not 5-8 days. And generally we may not give you an exact delivery date because of many unexpected reasons like weather. Hope you can kindly understand. Really sorry for the delay and the waiting time. Hope you can kindly forgive us.
Please know that our website has noted that the return shipping fee need to be paid by the buyer. We are really sorry for your payment. Hope you can kindly understand. We wonder whether you have returned your package? If so, would you please tell us which items you returned so that we can avoid the problem with refund? Please tell us their SKU numbers. Thanks! Besides, please send us the return tracking number and tracking link. After we receive your package, we will refund to you as soon as possible. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.