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    ROMWE

ROMWE

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Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
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How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

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Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

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Reviews (2,127)

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customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user broganm1
GB
1 review
1 helpful vote
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May 16th, 2017

My order took 4 week to arrive, before arrival I spoke to 2 members of there customer service team who were not professional in the slightest and told me a load of rubbish to basically shut me up. I'll never again waste my money on this site and I advice everyone else to not do so either.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Brogan,

Thank you for ordering from our website.
Normally, it takes us 3-5 business days to process the order.
Because we are upgrading our warehouse, there is some delay of your order, we are so sorry for keeping you waiting.
And we are sincerely sorry for the unprofessional behavior of our customer service, we will offer more professional training to every customer service in the future, so that the same situation wont happen again.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user pritym
Bangladesh
1 review
1 helpful vote
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February 28th, 2016

There are huge latest collections. I am pleasure with their service. Easy to order product for me.My ordering cloth is so attractive and it is accurate size. Thank you for professional deal. I will engage buying with ROMWE.

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Thumbnail of user luciae2
Italy
1 review
2 helpful votes
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April 19th, 2014

I like romwe... both for their employees because if you sign up to their site via email you may have many discount codes and promotions. There is also a wide selection of clothing and postage is free :)

Thumbnail of user nickk38
North Carolina
1 review
0 helpful votes
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January 26th, 2015

Many shops claim trendy, affordable, and high quality goods. Romwe is not one of them. At Romwe I fell for the Grey Striped Crop Sweater. They had several big pictures that let me see it up close. Check out was easy with the big add to bag buttons that let me choose my color and size on the same page. After setting up an account I was on my way with a few clicks. I got a 60% coupon for signing up and free shipping after adding a few things. Within days I received an email with a tracking number. The sweater fit and looked just as I imagined. I don't feel pressured shopping at Romwe because they don't tell me how to wear my items, they just provide big bright photos for me to visualize my outfit for myself. They do however, have a few full body shots for inspiration. Overall, I recommend the shop.

Tip for consumers:
Trendy, yet affordable. Nice big pictures let you see what you are getting.

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Thumbnail of user miryamc
Italy
1 review
2 helpful votes
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April 10th, 2015

It's the second time I buy something on romwe.com and I'm very satisfied.
I've profited by spring sales (up to 70% off) and I've bought a lot of items, such as dresses for spring and summer, swimwear, shoes and accessories. I like romwe.com because the clothes are really trendy and smart, and I'm lucky because they fit me like a glove!
Furthermore prices are very affordable so every time I buy ten or twelve items with a little purchase, especially when shipping is free, it's a big deal!
I've already suggested it to my friends, and I'm sure I will buy again.

Thumbnail of user jesst14
GB
1 review
7 helpful votes
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February 20th, 2016

I am so annoyed with the products I received and the customer service! I tried to request a refund and the ticket system said error 404 page not found? I received an email a week later saying they were having problems due to spring festival? After reading other reviews it seems they find excuses for bad service! 2 items I bought were very different to the images and one is too big, after spending £50 I thought I had found a great site to shop on, but sadly I have not. Please refund me romwe!

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time.
Sorry for the late reply. Because of the long holiday of Chinese New Year, we can no reply to you in time. We have solved the problem of " error 404 page not found". Hope you can kindly understand and forgive us.
Besides, our quality is good, everyone has different expectations. Most customers like it. We can't control all the customers' reviews.
We are really sorry that you are not very satisfied with the items. Our colleagues did conduct check for every product issue out. It is a pity that it was ignored. Would you like to send us some photos which can show the clear problems so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
On our sale pages, you can get detailed information about the sizes of the items. As products on our website.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand.
You can also send us some photos which can show the clear measurement so that we can check for you and we will be responsible for it. Hope you can kindly trust us.
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
If there is any other problem, please feel free to contact us.
Waiting for your reply.

Thumbnail of user sylviaz2
New Jersey
1 review
6 helpful votes
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July 24th, 2016

I placed my order on 7/16/16. I just received my tracking number and statement that says my order has been placed (7/22/16). The clothes I ordered, I am actually really looking forward to so hopefully I can put a great review for this website when my order arrives. As of right now, my order shipped within 5 business days and I am happy about that. I do wish that processing, shipping, and arrival times were much quicker because I really enjoyed selecting and then purchasing all of the items in my order.
Hoping for a speedy delivery.
Thank you so far, romwe.com

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Thumbnail of user corlinr
Ohio
1 review
1 helpful vote
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October 4th, 2015

I purchased Gold-tone Riveted Mint Jumper from romwe as my friend gets her stuff from here and i generally appreciate the well-timed receiving. The dresses fitted me splendidly. At the point when arrived, they were packed so pleasantly. I purchased an aggregate of 5 dresses and i got each at absolutely crazy costs! Their client administration was truly noteworthy, i need to make sure about my size so I needed to reach them first and we talked it over. I got exactly what i needed!

Thumbnail of user carolines62
California
1 review
2 helpful votes
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June 25th, 2017

I've bought multiple times from this site and though it's not the best quality, the shopping experience is actually pretty good. Customer service is communicative and quite accommodating (I resolved an exchange quickly and efficiently) and they are always friendly. I am usually in the market for cheap clothing and this is pretty reliable. However, some things are a bit overpriced for the result and though the sizing descriptions are helpful, they run small most of the time. I have to learn how to buy items based on past experiences with the sizing but overall I am pleased with my experience.

Thumbnail of user morgane4
Germany
1 review
0 helpful votes
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March 28th, 2015

"I love this store! The clothing is beautiful and the prices are even better. I was so happy when I received my dress. I haven't had no problems shopping at Sammydress. I will definitely continue to shop there!"

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Thumbnail of user desr6
Nevada
1 review
26 helpful votes
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June 20th, 2020

I placed my order on 5/10. The very next day I get shipping confirmation that a shipping label was made and usps is awaiting the package to deliver it. Weeks has gone past and no update on my shipping, as well as no way to contact anyone on the customer service side. I'm going to dispute this transaction with my bank tomorrow. I'm tired of merchants taking customers money and then give them nothing in return or take a whole month to give you your product. That $#*! is unacceptable

Update: I finally received my $172 order on 6/1. I was excited and satisfied with the majority of the items. Only two items were sized incorrectly, everything else from the haul fit perfect! Still I must say I ordered on 5/10 and didn't receive the order until 6/1, I was not happy about that but overall I am satisfied. If you are ok with waiting 20+ days for your order with little to no customer service assistance, then go for it.

Thumbnail of user brandong21
Illinois
1 review
0 helpful votes
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January 9th, 2016

I love this website I ordered some clothes for my girlfriends birthday it was very high quality for a reasonable price definately will shop here again. She loves it and does not even know that was pretty inexpensive.

Thumbnail of user lisal97
Hawaii
1 review
0 helpful votes
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May 9th, 2015

I was a bit iffy about this site at first, as I usually don't shop online, but I absolutely loved my experience and I will definitely use it again! I bought a lovely romper on romwe.com during one of their awesome sales. It seemed almost too good to be true, and I thought for sure they'd get me on some crazy shipping expenses (especially because I live in Hawaii). To my surprise, not only was the shipping cheap, it was a super easy transaction. I received my romper perfectly on time in great condition and it's exactly what I was expecting. It fits great and I will definitely keep making purchases! Five stars for this site!

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Thumbnail of user ployn
GB
1 review
0 helpful votes
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January 18th, 2016

I ordered 3 jumpers 2 pants and 1 scarf. Everything is in a good condition when it arrives but after I washed them, the "Letter Print Cutout Black Sweatshirt" got damaged. The lettering came off and the material doesn't look like how it was in the picture, it's very thin. Kind of disappointing but other than that everything is fine.

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Thumbnail of user kanakg
India
1 review
13 helpful votes
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September 27th, 2018

Never ever order
From such a site
I ordered a co-ordinante! They send such a $#*!ty quality material that too of wrong size!
When e-mailed About return, they made us do instead of providing them by themselves!
So you have to pay more and put more efforts and promising me more than a month that they will refund and now even stop replying!
I haven't received my refund plus no reply'a!

Thumbnail of user shawnw26
North Carolina
2 reviews
2 helpful votes
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January 15th, 2015

I am giving this company 1 star because I can't give a zero! I placed an order 2 weeks ago (past the guaranteed ship date) and it is still processing according to their site. Their customer service is horrible as no one has responded to my emails! I am extremely frustrated with them and will never use them again. I am going to tell everyone I know to not use this company as well. I wish I would have listened to the reviews! I'm afraid that if I ever receive my order, it will be wrong, too small, or defective! What did I get my self into! Now, I just want my money back!

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Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
We sincerely apologize for any inconvenience we have brought to you.
Generally speaking, we need 5-7 working days to prepare your order due to our numerous orders every day. And we are in the busiest season and we need to deal with numerous orders everyday.
Hope you can understand us. We will improve our service.
Please contact our customer service with this email: webmaster@romwe.com, if you have any other problems.
Yours sincerely.

Thumbnail of user emilys107
Idaho
1 review
0 helpful votes
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June 2nd, 2016

I give this site two stars because I think it's hit or miss, depending on the product you order. I ordered this romper and another dress. Dress was descent quality, though I did pay a bit more for that one. This one was "60% off," which is a bold claim, because it eludes that the product is worth more than you're paying when, in actuality, it's still a bit of a rip off with the sale price.

The romper pictured below hardly covers my boobs. Proportionally, it makes no sense. I am 5'6,120 lbs, and a small b cup. It's not like I ever have issues with my boobs being covered. The sewn in pads within the lace are way off to the side-- It just doesn't seem like it was measured properly. Also, I noticed a yellow-ish stain on one of the pads in the top.

In summary, there are some good things on this site - just make sure you read reviews or you may get duped, and don't be fooled by the "___% off!" You get what you pay for in this case.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

The size of our items correspond to the size reference on our site. If the size of the items are different from the description we promoted on the website, please send us(our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.

We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

Apologies again for all the trouble.

Thumbnail of user mw53
California
2 reviews
15 helpful votes
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October 31st, 2015

Terrible delivery time, terrible material and terrible design if different sizes doesn't fit well. This company have probably 2-3 different online name they go by " shein", stylewe, is one of them. Super cheap flee market clothes. DON'T waste your valuable time and their return policy is the worst, guarantee 90% of the time you have to return it and it gets costly.

It only looks good on pictures, the clothes are garbage that I guarantee you will not dare to wear it on the street. That's why they don't dare to offer free return and NO call back number and I've wasted $11.55 to ship it back to them. Lesson well learn and I hope anyone who sees this comment will not take that chance to lose money and give and take losing 2-3 weeks time also. With so many credit card fraud these days DON'T RISK IT with some unknown online shop from nowhere.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We sincerely apologize to you for leaving you with such a negative impression.
We generally need 3-7 business days for preparing the items which are not include in delivery time. Hope you can kindly understand. We found your parcel was shipped on Oct 20th. Because the delivery method you chose is standard delivery, it is usually slower than the express delivery. Hope you can kindly understand.
We are really sorry that you are not satisfied with the quality and sizes. On the sale page, you can get detailed information about them. Because of manual measurement, there will be 2-3 cm error about the sizes generally. You can send us some photos which can show the clear defects and the clear measurement so that we can check for you. We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
We feel so sorry about the misunderstanding. Our web has noted the Romwe is the subsidiary of SheIn. Hope you can kindly understand.
Please know that according to our return policy on the website, the return shipping fee need to be paid by the buyer. Hope you can kindly understand. And we are really sorry that you are so unsatisfied with this policy. Please accept our sincere and unreserved apology.
Please know that you are our precious customer, we really cherish you and want to help you solve your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user jasminel19
Australia
1 review
4 helpful votes
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January 18th, 2017

I spoke with Rebecca on their live chat feature when I encountered an issue with checkout, and she was beyond helpful. She explained and helped me through the process while being lovely the entire time. I have ordered from here before (just a top) and was happy with the quality of clothing. I'm excited to receive my recent order :)

Thumbnail of user chelsead21
Iowa
1 review
0 helpful votes
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May 4th, 2017

Honestly if you're willing to wait awhile then go ahead and order from this site but otherwise I would save your money and go order somewhere else. Every time I asked a question about my order they just kept saying they need more time due to their warehouse upgrade and the products I wanted were in high demand. Sounds like a scam to me. I put in my order almost two weeks ago and it still says processing.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Chelsea,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your order.
And the item (swimwear170410338) is in short supply, how about we ship the ready items for you first?
If you are not willing to wait, we can cancel the order and issue the refund to you. Is that okay for you?

Looking forward to your reply!

Thumbnail of user ijaas
Pennsylvania
1 review
3 helpful votes
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May 25th, 2017

Okay, so this is my second time ordering from Romwe I hesitated to order more than four items simply because of the reviews. My only complaint at first was one of the shirts were poorly stitched. But other than that the rest was fine. I decided to order from them again because I saw no problem, shipping was surprisingly fast despite the warehouse delay. When I opened my package I noticed only 4/5 of my items had arrived. It's not as though I was told one of my items was unavailable or would be a little behind (Keep in my mind all my items were marked priority dispatching) so this was a bit disappointing. In conclusion, I doubt I will ever shop at Romwe again.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Ijaa,

Thank you for ordering from our website.
As you mentioned on the review that you missed one item in your package, we are so sorry for this kind of situation.
Please confirm with us which item you have not receive?
We will contact our warehouse employee about your situation, and then give you a feedback soon.
Please do not worry, we will certainly help you to solve this problem.

Waiting for your reply!

Thumbnail of user emmal77
Denmark
2 reviews
4 helpful votes
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March 14th, 2017

I've bought clothes from this website multiple times, both clothes and jewelry. I think what many forget when they complain about the quality and the synthetic smell is that it is a, Asian company. The rules are just different with those things, and you can't really expect something to be perfect when it's this cheap AND bought online. There's only been maybe one or two pieces of clothes that haven't been true to size, but overall I really cannot complain about this website. I live in Europe and the shipping was about a month each time I bought something and it was free, so I won't complain. Overall very satisfied with this company!

Tip for consumers:
If you want your clothes to be high quality, don't buy your clothes here. If you don't care but want to wear some dope $#*!, go ahead.

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Thumbnail of user alyd6
Florida
1 review
6 helpful votes
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July 24th, 2017

I received my package 10 days after submitting my order, which is pretty fast considering it came from Singapore ( I'm in Florida). I ordered 17 items and was dissatisfied with only 1 item (the "one- size fits all" tank was too big).

The material is not bad, you just have to make sure to read the description of each item to see exactly what it is made of. This way you have a better idea of how the piece will wear and feel. When it comes to sizing you really just have to use your judgement. Read the description, if it says "no stretch" make sure to order up a size.

Overall I had a good experience with this website and their prices are unmatched. I will definitely be ordering here again.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Aly,

Thank you for sharing your feedback, we will keep on improving.

Thumbnail of user celesg
New York
1 review
1 helpful vote
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January 13th, 2016

I ordered many things off of Romwe recently and they all came at a reasonable time. The orders that say 24 hour shipping next to the picture come faster and the about section of any product you are about to purchase says that standard shipping is at least 5-28 days so at least I am aware before purchase that it might take a while to arrive. The clothes themselves have been good quality and exactly the way they are shown in the photographs! I have yet to purchase jeans because personally, I like to always purchase bottoms in person but their tops and jewelry are cute, inexpensive and comfortable. Overall a wonderful website for fashion on a budget!

Thumbnail of user lexyb
Nigeria
2 reviews
12 helpful votes
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January 19th, 2015

After reading several reviews i decided to take the risk as i ordered Bow Collar Flouncing Black Dress.To my surprise i got the dress the next day at my door step with absolutely zero shipping cost. I have been buying clothes online but non have shipped free to my door step. ROMWE is a reliable online fashion store.
I got cheapest deal on this particular dress, they offer discounted price on all their stock.

I called their customer support twice before placing my order and the response i got was superb. I must confess one of the best customer support i have experience ever since i started buying stuffs online.
If you ask me if i will order from them again? My answer is YES.
Thumbs up

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miao m.

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