I placed an order 2 weeks ago. It says that it is still in the processing. I have never heard of something taking 2 weeks for it to ship. I had to email them multiple times to see what was going on. They keep telling me "don't worry" umm... yes I will start to worry when I have spent over $200 on things. I cancelled my order today because this is ridiculous. I then saw all these reviews and said that to get your money back is another long dragged out process. Its funny how quick they take your money but forever to get it back. I told that to the "customer service" person and once again they kept telling me "don't worry". This place is very unprofessional and I am very happy I cancelled this order. I just want mt money back now.
I placed my order over a week ago and it still hasn't arrived. I needed the clothes for school but obviously it's too late. Why does it take so long to ship. I will not change the stars until my package has arrived.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on August 1 including 6 items. It takes 3-7 business days for us to get the order ready for shipping. Now, your items have been prepared well. We will ship out them within 2 business days.
Apologies again for the delay, hope you will receive the order soon!
Romwe seems to be an affordable website with cute clothes that are high quality, but think again before you purchase from them. The shipping takes a very long time and is not worth the wait. Once my clothes arrived to me the sizes did not fit well at all. The clothes look completely different than the pictures and are a very low quality. The fabric feels cheap and looks cheap. I do not recommend them at all and would advise anyone never to purchase from them.
Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time.
Sorry for the late reply. Because of the time difference, we can no reply to you in time. Hope you can kindly understand and forgive us.
We found that it just takes 7 days to your country and it is normal. We can't control the progress when the order is on the way.
We are really sorry that you are not very satisfied with the items.Our colleagues did conduct check for every product issue out. It is a pity that it was ignored. Would you like to send us some photos which can show the clear defects so that we can check for you?
We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
We have given you the solution in the email, hope you can check it later.
We really cherish you and never want to lose you.
If there is any other problem, please feel free to contact us.
Waiting for your reply
I placed my order over a month ago almost 2 haven't seen any shipment updates in about a month. I just wanted to know where my package is, it was suppose to be here on June 11. I just want my money back :/
All I got was a simple floral t-shirt and a gold star choker. It took almost a month to get to my house, so that's pretty frustrating. The shirt is see-through and the material is weird. Also, the sleeves are two different sizes! How? I am actually happy with the choker, although it is pretty hard to clasp. Overall, I am pretty disappointed in this site. I was really excited to get cute and unique clothes, but I won't be ordering from this site anymore. :(
Hi Kirsten,
Thank you for ordering from our website, we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you to solve this problem.
Waiting for your reply!
Order taking forever and a day i will not be buying from this site again. Tracking doesn't work and contacting customer service is stressful and with no luck. Received an email saying i had a refund which to this day i ve not seen back in my acc. The stress is just not worth it. Never again Romwe
Hi Rosina,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the package was delayed at the customs.
We will contact the shipping company and find out the reason for the delay of package.
And you have initiated a dispute on Paypal, after the dispute ends, we will refund you.
Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us.
On 4 products, only one was "ok"
The other 3 are not even fitting. The sizes are just so wrong: the dresses are short it's like for kids but so big at the top. The pictures you see are not their products! They take pretty picture of clothes and reproduce them with cheap material. Do not order there.
Dear customer,
Nice day.
Thank you for your support for Romwe first and really sorry for all the problems.
Because of light and pixel, the real objects and the pictures on the website may appear slight differences which can not be fully avoided. Hope you can kindly understand. And you can get detailed information about the items on the sale pages, such as sizes and material. Because of manual measurement, there will be 2-3 cm error generally. Hope you can kindly understand. Would you like to send us some photos which can show the clear measurement and the clear differences so that we can check for you? We will be responsible for any problem caused by us.
You are our precious customer and we really cherish you and never want to lose you. Could you kindly give us the chance to help you solve your problem? Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
If anyone asks me which online shopping site is the best, I would answer immediately it's Romwe. The clothes are so amazing. I love every single piece that I have bought from them. They ship packages quickly with tracking code. I always receive the packages in the period of time that they assure me. I love Romwe and I'm pretty sure who has experienced on Romwe would love it like I do.
Im very disappointed. I ordered quite a few things and most things were ok but nothing special. I'm usually a size 24 for bottoms so I ordered shorts and I saw reviews saying to get a larger size so I ordered a 26 and I cannot get them over my thighs. I also order the white off the shoulder shirt. It actually looks cute on but it's the worst material feels like plastic. When it was ordered to my door there was an extra hidden fee of 25 bucks. I do not recommend buying from romwe. You will regret it!
Hi dear,
Sorry to hear that you are unhappy with Romwe.
You are our precious customer, we will do anything that we can to resolve the issues.
Actually we have mentioned the detailed size description of each item, you can see the size guide before placing the order. There may be up to 2-3cm error beacause of manual measurement. Due to light and pixel problems, the difference between real items and the shown pictures can not be fully avoided. You can send us some images which can show any clear defects and size problems so that we can check for you. Please no worry, any of your problems will not be neglected by us.
About the extra fee you mentioned, it might be the custom taxes. If you are charged custom taxes, please send us a picture of the receipt, and we will offer you an appropriate compensation. Hope you can trust us.
Sorry again for all the inconvenience. You can contact us via email later.
The email address is webmaster@romwe.com.
Nice day.
I received all my items in 15 days of ordering. All products received look like the images on the website. The stitching and the final could be done a bit better.
My major concern is when I opened the bag where everything was it smelt of cigarette smoke or factory smoke, and all the clothes smell of it. Its a bit off putting to buy something again if i'm going to open a package that smells that way.
Overview
ROMWE has a rating of 3 stars from 2,063 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Nan Jing Shi, Jiangsu, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down. And we apologize if our customer service team didn’t perform the way you hoped would.
We are truly sorry for that you cancel your order when we are processing for you. Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but if the items you ordered happened to be in great demand, it will take longer for our suppliers to get it ready, we apologize for the delay.
We have refunded to your Paypal Account on August 4. The process usually takes 3-4 business days. You can check it a few days later.
We apologize for all the disappointment and inconvenience you’ve been through. You can contact us if any problem.