They are fast on delivery. I got my product within 2-3weeks of ordering. Product quality is pretty good. Trust me you will not find them bad. I saw many reviews but positives are large in number and i went for the large number and found them great in service. Hopefully those who will read this review will understand. And ya i am happy with the product i got.
I am very excited to use my new bought Gold Hole In One Necklace from romwe.com. It is very simple and very nice to see. I loved this one. The price is very reasonable and they have a great customer service. I liked their approach to help the customer to find their best match.
I have bought a dress from the Romwe and get it on time. The dress was very much fashionable and looks so trendy. The seller is so responsive and customer friendly. The color and the size is perfect as been told in the description.
Must be recommended to the friends
I am absolutely in love with my dress! The quality is amazing and the design is exactly how it shows on the website. The size was a little tricky, I got it in small which is perfect except it's a little tight around the bust area. All in all, best buy ever!
I recently ordered a sleeveless dress for my wife. Wow! What amazingly fast service from romwe.com! The dress came on time, was just what I expected, and my wife loved the look. If you're looking for great service, great prices, fast delivery, and the trendiest fashion, romwe.com is your one stop shop.
I got my items all in one package after 6 working days! +++ and the quality was much better than I expected!
One size on my tops and dress would fit someone Size S and the quality was good, nice fabric! The other dress I ordered size M and it was like a S as I expected. Fabric of that dress was not the best but definitely nothing wrong with it, will be wearing it. Fitting was all good! So over all I'm happy with my purchase!
Bought shirt looked really cute. Didnt even resemble picture. Cheap Cheap. $14.00. Looked like something that would cost $1.99. They said they would send return label but would deduct $5.99shipping or I could send back myself which I did ($3.00) when they sent credit they still deducted $5.99 said cant reimburse shipping So $4.99 all I got back after paying freight back. Will NEVER do business with them again..
Romwe is one of the very few trusted online clothing store that I love shopping from. You can find a ton of dupes that you would usually find at Urban Outfitters, Free People, and Forever 21 for a cheaper price!
So my items are overdue by around 5 business days, 8 days overall- I paid for express shipping and all items were posted, according to the website, within 24 hours.
The courier service I have contacted directly have no record of ever recieving any items from Romwe. Romwe keep trying to tell me the courier service have this item, or that they are in customs- they constantly change their story.
So in the end, I have been charged for express shipping, Romwe don't know where my items are, the courier service have never recieved them and I am down 50 pounds. Do not use this company unless you want to waste your money.
Dear customer,
Nice day.
We are so sorry to bring you so many troubles and make you wait.
Please know that we do ship your parcel in 24 hours. It was shipped on Oct 6th. The logistics information has been updated by the logistics company. Hope you can kindly understand. To protect your privacy, we will send your logistics information to you via email. Hope you can kindly trust us.
We are really sorry that you are not satisfied with our customer service. We will improve ourselves and the quality of our service. Hope you can kindly trust us.
Really sorry for the waiting time. You are our precious customer. We really cherish you.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
My experience with ROMWE.com was out of this world. My order for a dress for my girlfriend arrived fast and she absolutely loved it. The site was appealing and easy to navigate, and it was convient to browse for gifts. Their selection was huge and they have many styles for anyone's interests. The best part was the discounts that ROMWE offered were great for keeping me on a budget. Customer support was very helpful when I contacted them about shipping speeds for the dress as well. Everything was very fast and efficient and I will definitely be ordering from ROMWE again for my next purchase.
I just received our first order from ROMWE. The clothes are beyond poor quality and the fabric is disgusting. The shirt care labels state to dry clean? Seriously one dry cleaning would cost more than the sorry excuse for a shirt cost in the first place. The measurements are all wrong and the shirts that arrived would fit a toddler and not the measurements of an acutal teenager as listed on their sizing charts. Yes I did measure my daughter prior to ordering. The return cost is $5.99 for shipping and their policy is to not refund to original method of purchase but to put in to your account with ROMWE. To much hassel and the last thing I want is more of this junk from china. I am out $30.00 but I am happy to possibly help others stay away so they do not spend their hard earned money at this company.
Hello Ann,
Thank you for ordering from our website. We apologize that you have had a dissatisfying experience with your order.
We would be happy to assist you in exchanging or returning any items that you feel are unfit. We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have received, we will review and confirm a free return for you so that you may receive a refund immediately.
Sincerely,
Romwe Customer Care
They simply best at clothing. They get design from China. They are here with new design everyday. You may thing about costing. I can assure that it will be reasonable.the best thing is they honest with their business.
I ordered from Romwe almost a month ago and was hoping to get my order in before Christmas. When it didn't arrive by Christmas, I waited a few days before contacting Romwe because I know that holidays make shipping difficult. I contacted Romwe and was told I would receive my package over a week ago. I finally received the clothes today and I'm so disappointed! I ordered makeup brushes and clothing items. The clothing is made of very poor material and is very thin, and one of my makeup brushes was broken! The clothing looks nothing like shown in the pictures and do not fit, despite me using their size guide. I am highly disappointed with my order!
Dear Charlize,
Thank you for ordering from our website, and we are so sorry for keeping you waiting during this busy season.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
We know that our measurements guide is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that. We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
Looking forward to your reply!
I'll definetly shop at Romwe again because their pieces are very stylish, true to its promise, and good-quality products at low prices! I couldn't say anything bad about my shopping experience at Romwe.
Awesome place to buy jewelry. They have nice and huge collections. I was amazed when I was seen the collection. I have ordered one. They had help me to find a suitable one. Liked their service very much.
The shirt that I got came in with holes in it, and it was made very thin and wasn't even stitched up all the way in some spots. I ordered twelve things off of this website and I've only gotten three so far. This shirt was the only thing I was really excited about because I've been trying to find one like it. It was very upsetting that it came with a huge hole in it. You really get what you pay for. I hope my other stuff I ordered isn't as cheap as this one. I also got a dress and a scarf and they both turned out great.
Dear customer,
Nice day.
Really sorry for all the problems and unhappiness.
We feel so sorry that there is a hole on the item. Before shipment, we all have quality control. That is an unexpected thing. Would you please send us some photos which can show the defects clearly so that we can check for you? We will be responsible for any quality problem caused by us. Hope you can kindly trust us. Sorry for the inconveniences. Hope you can kindly forgive us.
Please know that we generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. Because some of your items can be shipped in 24 hours while others need time for preparing, to save your time, we divided your order into two packages. One was shipped on Oct 16th. The logistics information shows that your package has been delivered on Oct 20th. It may be the package you have received. The other package was shipped on Oct 20th. The tracking information needs few business days for updating and sometimes we may not be able to get detailed tracking information until it has been delivered to your country. To protect your privacy, we will send your logistics information via email. Hope you can kindly understand and trust us.
You are our precious customer, we really cherish you and never ignore you. We will improve ourselves and bring you the best online shopping experience. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I have purchase a blazers for my wife as birthday gift alongside some ornament from them. I was happy when I found them in time. I was satisfied with the quality of the clothing and moreover I will recommend them.
I hope they will maintain their service in future with me too.
My purchase of a Top from Romwe was great. The price was right, and they did a great job of getting the top to me on time. Product arrived timely as expected. I have no complaints, and would definitely buy from Romwe again.
I saw the add for romwe on Facebook and saw that the first purchase was 60% off. I needed a dress for a wedding coming up and thought it'd be a good deal. I decided to read some of the reviews and some were alright, some were really bad. I thought "It's pretty cheap, even if the dress isn't good, it's worth a try." I ended up ordering a dress and a pair of shorts. When I received my order, the shorts were decent (cheap quality) but the dress was awful. The picture was very cute and classy, but the actual dress looked like something for a 12 year old. I am 20. The material was cheap and nothing like the material in the picture, the hemlines were off and the sizes were terrible. It looked like a witches halloween costume. So I guess just be careful as to I think its a pretty hit or miss site. And like everyone else said, you get what you pay for. As for me, I don't think I'm going to take the risk again. Not worth it.
Dear customer,
Nice day.
Thank you for your support first and sorry for letting you down.
Generally, the real objects have some differences with the ones in the pictures on the website because of light and pixel problems. Hope you can kindly understand.
On our sale page, you may get detailed information about the items，such as material, sizes, colors and so on. About sizes, in general, there will be 2-3cm error because of manual measurement. Hope you can kindly understand. You can also have a reference to http://www.romwe.com/size-guid-a-466.html to know more about sizes. Would you like to take and send some photos to us about the items which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any size and quality problem caused by us. Hope you can kindly understand and trust us.
Romwe cherishes its customers and never wants to bring any problems to our precious customers. We promise we will spare no efforts to serve our customers and improve ourselves. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I ordered earlier today and have not received a confirmation email, though unsurprisingly the money has been taken from my account. There seems to be no customer service section on the website and from the "returns" section it seems a bit dubious to me.
Not holding my breath i'll be recieveing this product if I can't even get in contact with somebody to discuss the issue.
Planning on giving it the 7-10days for standard delivery and then taking the matter further. So far, not good.
Hi dear,
Thank you for ordering from our website.
Your order was placed on May 10th including 6 items. They were packed in one package, and they have been shipped on May 11.
Your order number is RWABA28429. You can get more details through your account (cdunbar2009@hotmail.co.uk) on site. The tracking number is 612793305027. You can get logistic information through this linking.
https://gls-group.eu/EU/en/gls-partner-united-kingdom.
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Nan Jing Shi, Jiangsu, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bonnie,
Thank you for ordering from our website, we are so sorry for letting you down.
Normally, we do not pay for the returned shipping charge, except for the quality issue, please kindly understand.
If the item came not the same as the picture, please send us some photos to confirm before returning back next time.
We have received your returned package, and processed the refund to your Paypal account, please check your account.
Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us.
Sincerely,
Romwe Customer Service