• ROMWE

ROMWE

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Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
168
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How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

Reviews (2,127)

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Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user emilyf33
GB
1 review
1 helpful vote
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December 8th, 2016

I had a bit of confusion with my order, and the person who helped me out (Robert) was so kind and helpful that it made my experience much better! Problems can be resolved super fast and i had very little complications.

Thumbnail of user michaelaf2
Oregon
1 review
0 helpful votes
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August 9th, 2016

I love romwe so much ah, all their clothes are super cute and the prices are amazing. I'm currently working through issues on my payment for an order i'm trying to make, but other than that the other two items I've ordered in the past arrived and are both what I expected. I highly recommend!

Thumbnail of user kaitlynn13
Tennessee
1 review
0 helpful votes
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June 23rd, 2017

I ordered a bikini in a size xxl (which I had to search and search and search for.) When I finally received my order almost a month later, the bottoms were an okay fit. The extra strap bit that wrapped around the waist could have even thicker to keep from rolling up but it was fine. The top on the other hand was ridiculous. I don't know what size boobs Rome thinks xxl size people have but it's definitely not that. I've seen strippers cover more nipple and there's no way to avoid one third of my boob hanging out the under side. It's ridiculous lol

* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Kaitlyn,

Thank you for ordering from our website, we are so sorry that the swimsuit did not fit you.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
As we do not accept the return of swimwear, we would like to refund half of cost to you for compensation, what do you think? Please let us know.

Waiting for your reply!

Thumbnail of user meaghanm1
New Jersey
1 review
0 helpful votes
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March 17th, 2016

I'm reviewing the lapel bandage blouse - it was really hard to find anything like this, and I was thrilled to find it from Romwe for such a low price! Their site was really easy to navigate, and ordering was a breeze. I got two colors, and they arrived in a nice looking package, exactly as described - 100% accurate. Shipping price was very reasonable, and the blouse was well packed so it arrived in perfect condition - absolutely no damage from the trip at all. Super comfy, very lightweight shirt! Can't wait to wear it this summer. I would definitely recommend Romwe to anyone!

Thumbnail of user lilas1
Japan
1 review
0 helpful votes
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January 13th, 2015

I stumbled upon Romwe when I was looking for a cute dress to wear on my vacation. I was actually shocked to see so may cute dresses for such small prices! It took a while to decide but I ended up choosing the spaghetti strap lace dress and am very happy with this choice as I really love the way I look in it. I will definitely shop here again. Thank you, Romwe!

Thumbnail of user malikan
Kazakhstan
1 review
0 helpful votes
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July 15th, 2015

Hello everyone, I have recently left my review about romwe custom service and was unsatisfied in that time.
There was a problem with my tracking number. I would like to point out that the custom service respond me next day after I wrote to them. They were very polite and attentive. The problem was in logistics company, not in ROMWE. So, I got from them my tracking number very fast, almost in the day of their respond. I won't write much for now, because I am still waiting for my parcel. It will be delivered this week. Soon, when I get it, I'll share my overall opinion about ROMWE.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
We are sincerely sorry for all the worries we have brought to you. We have checked for you, and found that your package has been shipped on July 11th. Because the tracking company needs time to update the information, once we get the tracking number from the tracking company, we will inform you as soon as possible. Please remember that you are our valuable customer, we never deceive our customers, any of your problems also never be neglected. Providing the best online shopping experience is our aim. Hope you can kindly understand and trust us.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best regards

Thumbnail of user snowballe1
GB
1 review
1 helpful vote
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December 6th, 2015

I tried this website because it was recommended to me by a friend but I was a bit wary at first because I have never heard of it before but I will definitely be shopping here again. My dress arrived fast and the quality was superb. The website is easy to use and clear on prices so you won't find any other hidden costs in your basket like I have found with other websites. I will definitely be doing more shopping with Romwe from now on and would highly recommend it.

Thumbnail of user izzyk
South Africa
1 review
0 helpful votes
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March 14th, 2016

There is a variety of stylish clothes on the site! The quality of the white long sleeve blouse with kitty print is simply adorable and comfortable. Placing an order was an excellent experience, the communication from every stage of order was great! I recommend some items to my friend, we ordered and she was surprised about how easy it was to use the website. The quality of the print is great, better then what i expected! The prices in general are reasonable. They also have some very good discounts too. I am looking forward to my next order! I cant wait!: 3

Thumbnail of user ashleyd109
Michigan
1 review
2 helpful votes
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July 13th, 2017

Received my order very quickly but I am a little disappointed. Their sizing is very inconsistent. I ordered 3 dresses & 1 shirt all the same size & everything fits different. One of the dresses even came with a rip already in the seam... I'm happy with what fits right & isn't ripped... but overall not satisfied. Will not purchase from them again.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Ashley,

Thank you for ordering from our website, we are so sorry for letting you down.
The sizes on our site are not standard US sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
As you mentioned one of items came ripped, please send us the photo of this item, we will help you return and refund.

Waiting for your reply!

Thumbnail of user saraw35
Illinois
1 review
1 helpful vote
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October 18th, 2015

I got my order in on two different days, although I am missing two articles. On the email and website it says contact customer service by writing a ticket, although there's no direct link or any information about it. I'd like to return a couple of items and contact them about my few that I'm missing. On the bright side the two pairs of shoes I ordered are absolutely stunning and if not even better than pictured!

Thumbnail of user majesticd
Georgia
1 review
3 helpful votes
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June 24th, 2016

Ok, so I ordered just a few items. And I have been waiting a whole month! But on there website it should take up to 8 days. Now I shop online quite a bit so I know to track my package and it hasn't even moved?! After a month? Seriously? And from the looks of other reviews they know there is a shipping issue. Please mention that in the website for people who are spending there money.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our site. We are truly sorry for keeping you waiting.

We cannot find any effective information through checking the order number you provided.
Please give us your correct order number that we can help you as soon as possible.

It normally takes 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it would take longer for our suppliers to get it ready. The delivery time differs from country to country. And it can also be affected by some other elements such as customs formalities and public holiday.

Apologies again for all the trouble and hope you can receive the package soon.

Thumbnail of user stephaniel35
GB
1 review
4 helpful votes
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November 14th, 2015

Just received my order from Romwe. It took just as long to arrive as the reviews had predicted.

I ordered two jumpers and a coat, despite the cheap prices I fully expected to get what I had paid for. However everything is peculiar shapes and the clothing hardly resembles the website pictures - I could have gone high street shopping for the same price and got far better quality.

Service
Value
Shipping
Returns
Quality
Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We are really sorry for all the problems and the waiting time.
We have checked that your parcel was shipped in 24 hours on Oct 28th. Because the delivery method you chose is standard delivery, generally it will be slower than the express delivery. Hope you can kindly understand. And the approximate standard delivery time on our website to your country is 7-10 business days but not days. Hope you can kindly understand. Really sorry to make you wait.
We feel so sorry that you are not very satisfied with the items. Because of light and pixel, the real objects and the pictures on the website may appear slight differences which can not be fully avoided. Hope you can kindly understand. Would you like to send us some photos which can show the clear differences so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
You are our precious customer. We really cherish you and want to bring you the best shopping experiences. We will try our best to help you solve your problem and serve you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user rachelr323
Texas
1 review
0 helpful votes
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July 11th, 2020

I ordered for the first time in April, only one item I received was worth keeping, a pillow case. Everything else was cheap, scratchy, not even remotely tailored to an actual human size, thin, and awkward. I sent the return items back May 4th and it says it's not even back to the warehouse yet. I want my money back but I highly doubt I'll be getting it.

Thumbnail of user modab
Wisconsin
1 review
1 helpful vote
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October 11th, 2015

The last order I received took six weeks having many Christmas designed items for resale. I will be sending all back due to sizing as well. I will update with my review and tell you how the return process is. That will be deciding factor if I reorder.

Thumbnail of user nicoleb1011
Alabama
1 review
2 helpful votes
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December 22nd, 2020

Do not purchase anything from this online store. I ordered a month ago and haven't gotten my order or updates on its shipping. They have not responded to my emails or texts.
I'm so angry I spent my money with them. I recommend Forever 21 or SHEIN instead.

Thumbnail of user victoriam74
Australia
1 review
4 helpful votes
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June 27th, 2016

I placed an order on Monday and received it on Friday morning, not bad considering I live in Australia. All garments fit and as far as quality, considering the low costs, I simply don't care if they only last one season. I certainly will shop at Romwe again.

Thumbnail of user trinityw3
Oregon
1 review
4 helpful votes
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August 6th, 2017

Today's is the last day my order should have come in, I've been tracking it on usps and it says it's in china. I put in the correct address and everything, so I'm very disappointed for my money being thrown away like that, can I get a refund?

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Trinity,

Thank you for ordering from our website.
We checked your order, the tracking number is LW64193XXXXX, you could check through the link https://www.usps.com/welcome.htm.
The package is in transit now, we will urge the shipping company to accelerate the process, please kindly wait a few days.

If you need any help, do not hesitate to contact us.

Thumbnail of user michaela475
Illinois
1 review
3 helpful votes
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July 20th, 2017

Ordered 4 tops, I put in my 60% off first time buyer discount code and didn't get the discount, I contacted them the same day trying to cancel my order with no luck. Now this was on a Saturday afternoon in the U.S. so Sunday in China, and they say it shipped already. Well why won't they refund the difference. They say they'll give me the discount on my next order. That's never going to happen. Avoid this company.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Michael,

Thank you for ordering from our website, we are so sorry for all the troubles.
Please send us your order number, so that we could help you to solve this problem.

Waiting for your reply!

Thumbnail of user alexn26
Louisiana
1 review
0 helpful votes
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January 29th, 2015

I bought a black blouse and a pair of leggings from ROMWE and I could not be more pleased. The website was easy to navigate and it only took me a few minutes to find what I needed. The shipping seemed to take a while, but the prices on this site were unbeatable, so I figured it was worth the wait. After receiving the product, I realized just how right I was. The clothing fit perfectly and looked great. I can tell that they will last a while. I highly recommend.

Service
Value
Shipping
Returns
Quality
Thumbnail of user silvias80
Portugal
1 review
1 helpful vote
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November 13th, 2020

So disappointed :( I spent 66 dollars on clothes... I ordered weeks ago and they marked it as "been shipped out" just so I can't cancel the order. I go onto Usps and it says it hasn't even been shipped out to their building. I've emailed many times and get no response. Don't buy from here they just want your money!

Thumbnail of user brittanym31
Wisconsin
1 review
4 helpful votes
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October 8th, 2015

At first I was a little worried about ordering off this site because the prices were so cheap. I heard the clothes took forever to ship but I received the clothes I ordered in less than a week. The sizes were the same as what I thought they would be, they all fit me perfectly! The material does not portray the cheap price I bought them for, it portrayed great quality. I highly recommend ordering off of Romwe. You will not regret it!

Tip for consumers:
If you are ordering clothing that is tight, such as a club dress, order one size larger than what you normally would. If you are ordering looser clothing, order your normal size.

Service
Value
Shipping
Quality
Thumbnail of user tejask
India
2 reviews
0 helpful votes
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May 4th, 2015

I must say this site is one of the best I have ever ordered from. I have never had such a easy and stress free experience with an online deal. The best thing by far was their customer support, which was available to answer all my questions in regards to the item itself and the shipping methods they had available to me. If at all you have doubts regarding quality products, throw them away and feel free to order here. There was a very simple process from the time I paid for the item, to the time I received it. Overall I got exactly what I was looking for at a great deal and received customer support above and beyond which I honestly believe is hard to come by in this day and age.

P. S: Excellent service, best customer support, trustworthy merchant.

Thumbnail of user michellej41
GB
1 review
0 helpful votes
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October 3rd, 2015

I ordered one of the vintage dresses, and was surprised to find great designs at such great prices. They have a fantastic selection of clothes, something for everyone I'd say. It was very user-friendly and the ordering process was simple. My dress arrived promptly and is of good quality and fit. I get complimented by friends when wearing it and happily recommend ROMWE to them!

Thumbnail of user janices57
Florida
1 review
3 helpful votes
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September 17th, 2016

I ordered over $200 of clothing for my granddaughter on 8/1/2016. When they finally did arrive 3 weeks later about half of them fit and they were mostly very poor quality. All of the shorts were cut very wide in the crotch which is not how most women in the US are built. Weird. I submitted a ticket to return about half of the items and their website says you get a refund within 7 days from when they receive your returned items. I sent the package as instructed with tracking and waited for my refund. Guess what, I'm still waiting. I opened another ticket to inquire about my refund (because they had closed the first one for some reason) and they say they did not get the package. So now I have sent the the tracking information again and still waiting... I guess I'm contacting Pay Pal to resolve issue.

UPDATE: ROMWE did issue me a refund AFTER I posted this review!

Service
Value
Shipping
Returns
Quality
Thumbnail of user miaom
miao m. – ROMWE Rep

Hi, Janice,
Thank you for ordering from our website, and we are so sorry for all the troubles.
We have processed the refund to your credit card, but the bank may need 15-20 days to process your refund.
And we will improve our return and refund system, and make it more convenient for our customer.
If you have any other problem, do not hesitate to contact us.

Thumbnail of user emmah66
Colorado
1 review
2 helpful votes
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October 12th, 2016

First of all, I saw an add about this site and thought it looked awesome. Been on a look out for long after clothes like this and finally I found one.
Ordered home a few pants and sweatshirt.
I tried the express delivery since it was free, here is the first mistake. Took over 1 week, still fast but not 2-3 days like it said it was gonna take. When my clothes came I could only fit into 3 of the 7 items I ordered, still very small for it sizes. Took L because I saw reviews about being small but even taking 2 sizes over what I usually wear everything was still tight and uncomfortable. 2 of the clothes didn't even look like the pictures and the material were just weird.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Emma,

Thank you for ordering from our website and we are so sorry for all the troubles.

Normally, it takes us 3-7 business days to process the order.

Besides, the sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.

And please confirm with us which items you want to return, we will certainly help you return and refund.

Apologize again for all the trouble, and please do not hesitate to contact us if you have any other question.

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Thumbnail of user miaom
miao m.

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