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ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.
Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.
I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.
My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.
My order never arrived, I keep trying to contact customer service but they don't have any way of contacting an actual person, just an automated thing that isn't helpful AT ALL. I keep asking why my package never arrived and it just tells me the same message about how I should make sure I'm home to receive the package. I just want the items I paid for
I bought a $100 Visa gift card because I wanted to buy some clothes on Romwe, so I used the card to buy around 100 dollars worth of clothes, I cancelled the order because I didn't want the clothes anymore. I later found out that I got refunded for it, but it says I bought multiple orders when I didn't want to. I had to cancel all of the orders. All of the money was under that one Visa gift card, so it took all of my hard earned money. I extremely upset because I never got a refunded for the other orders. Lots of good quality clothes and cheap prices, but I really want my money back!: C
I'm always looking for cute clothes, and ROMWE has them lots of them. The dresses are unique and I even found a fancy skirt for $9.99.The service was great. And I got the size that fit me just right. Shipping was regular but it came right on time. None of the stores around me have such cheap clothes for the right price. I highly recommend it!
I so love shopping on Romwe. Being a mom of two, really dont have time to go to shops for myself. I found Romwe website and it easier to use and just love the fact that you can get anything from dresses to accessories to complete your look. What an awesome site that ensured that i recieved my dress in the required time specified. I love my dress and even my sons are impressed with my dress. I would recommend anyone to use Romwe.com for the best shopping experience of a lifetime.
I purchased a product in the beginning of December and it was supposed to come today but it got lost because they couldn't find my address. I contacted customer service but they didn't tell me anything and they haven't responded to my problem. I wanted a refund but I can't contact them at all. Very disappointed in shopping at ROMWE. Did not receive what I bought and I haven't gotten a confirmation on a refund.
Edit: I eventually got my refund after awhile of customer service but they were able to successfully cooperate with me and provide my money back so I continue in life without stress. Thanks!
Dear Bryan,
We have sent an email from webmaster@romwe.com
I have recently received 3 more items from romwe.com it's all of T-shirt. I am very pleased with the items they are comfortable to wear and fit perfectly with good quality fabric.The prices are more than reasonable, shipping is standard, and the clothes are well worth it. I will definitely be making more purchases from romwe.com very soon and recommended to all my friends.
Romwe supplies cheap chinese made clothes made out of low quality fabrics and materials. I ordered 4 things on romwe and only liked one of the items. The clothing looks so much different when brought, different colours, fabrics, sizes, patterns and quality. DONT be fooled by their low prices. I would never buy of this site again and are very unhappy with my order and how much money I wasted. I don't think anyone should buy of this site, the good reviews must be by workers at romwe due to no normal customer would be happy with what they receive, they quality is atrocious. I would loved to give this store no stars.
Dear customer,
Nice day.
We sincerely apologize to you for all the disappointment we brought to you. Please know that our website has noted that our company is set up in China. Hope you can kindly understand.
There is much detailed information about the items on our sale page, such as material, colors and sizes. You can also have a reference to http://www.romwe.com/size-guid-a-466.html to know more about sizes. Before you buy your items, you can refer to these to know more. Hope you can kindly understand. Generally, the differences between the real objects and the pictures can not be fully avoided because of light and pixel reasons. Hope you can kindly understand. Would you like to take some photos which show the defects clearly for us? We will check for you and be responsible for any problem caused by us. Hope you can kindly understand and trust us.
Romwe never deceives its customers. Our customers' support will be our best power to improve ourselves. We cherish our customers and will spare no efforts to serve them. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
This is a terrible company. Not only did they get my address wrong-which I have no idea how bc I gave them the correct address, but they also have not responded to me at all. So, now I am out of the 200 bucks and nothing to show for it. Terrible, terrible company.
I have lots of clothes from romwe that I wear on daily basis and I get many compliments from my friends. It is very affordable and if I don't like a piece I bought, I simply return. You just need to pay attention to the sizes and you will be good to go.
I ordered a blouse for 49.00 got a discount! It came but it was way too small. Went on the website to see what sizes were available! The same item was now 19.95! So I placed it into my cart to save the price. Called open sky told them it did not fit etc... Was surprised when I went back and the same item that I bought for 49.00 was now 19.95 I just got mine in the mail today, what's up?
He took me right back to the online price, it now said it was 29.95! I said how can I be sure of the price when I order from you? He could not answer the question!
Ordered a Fitbit strap cheap like 9.95 was charged but never got it called and they said they called the company for me... nothing has happened yet been aver three weeks! Totally unreliable company you may as well go gambling!
Hi, Kathy
Sorry for the inconvenience.
Could you please kindly provide us the email address you use to register on our website, so that we could check your order, and help you to make things right.
Wow! What an excellent collection of artistic jewellery and superb leather products. I ordered for a necklace, a pair of earrings and a bracelet as well as a pair of shoes. Those reached to me in the shortest possible time. I fell in love with the charming products as they were very long cherished. I loved them for their superb color, pattern and design. Just nice, lovely and comfortable.
I saw this deal "Halter Backless Lace Insert Maxi Dress" on their Facebook page that was going for 50% discount. I have always been searching for places where I could get a Maxi dress good thing Romwe had it.
I loved the way they handled my order right from the time I submitted it to the time it was delivered in my residence within 48 hours. It was neatly packed and labeled just as they had said it.
I'll be buying more stuff through ROMWE. I highly recommend you get their super hot deals this Halloween.
Got my product a week later, not bad because they said 6-8 business days anyways, but it wasn't even the same color. I ordered the RSWE******* which as you will see says Burgundy and gives the size, etc. The thing is BRIGHT RED, a different material, and smaller than the size lists on the site. This was a gamble, so I'm gonna just keep the product because I knew it would prob be messed up, but stay away.
http://www.romwe.com/Burgundy-Varsity-Striped-Drawstring-Hooded-Sweatshirt-p-*******-cat-673.html
Tip for consumers:
Wrong size, wrong color, wrong shape, wrong material. Imagine the product you are looking at redone in MS Paint. Tada!
Hi Christina,
Thank you for ordering from our website, we are so sorry for letting you down.
Please see the free return label in your email, please print it, paste on the package, and return it at the post office.
Once we received the return package, we will process the full refund to you.
If you are willing to keep this item, we could refund half of the cost to you for compensation.
Waiting for your reply!
So my sister ordered some clothing here. Went fine, she was asked if she wanted to order an extra clothing item so she could get ''free express shipping'' which would be 5 to 8 days. She did, now its been 10 days and nothing. We contacted their customer service and they answered with 'delivery time = process + shipping time'. But they never mentioned that it had another 6 days of process time. So here was my sister, all excited she could get her package before her big holiday and she had to leave without her clothes.
The customer service was rude, kept repeating themselves and wasn't helpful at all. Do NOT order here, it will only bring issues and the customer service won't help you.
Tip for consumers:
DO NOT ORDER HERE
Hi Enna,
Thank you for ordering from our website, we are so sorry for letting you down.
Normally, it takes us 3-7 business days to process the order and another 5-8 business days for express shipping, please kindly understand.
We checked your order, the tracking number is YT173712716XXXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
Now the package has arrived at Netherlands, you will receive it soon, hope your sister will receive it in time.
If you have any other concern, do not hesitate to contact us.
I have always been sceptical about ordering anything online. Especially clothing. ROMWE has put me off for life. After spending all of my birthday money ($200) on this site there are only 3 items out of the 10 I ordered that I can keep. The quality is terrible, the sizing is disgraceful. I ordered a "coat" when it arrived I was absolutely disgusted, it was a square piece of material with 2 badly cut out holes that weren't evenly cut, the stitching is terrible, the only thing it would be good for is scrap material & I paid $20 for it. My own fault I guess... I should have read the review 1st. "Lesson learnt"
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us （our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.
We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Apologies again for all the trouble.
After reading the great reviews and seeing the amazing prices, I ordered my u-setting round cut diamond eternity wedding band from King of Jewelry via their website. There was some back and forth via email and I needed to submit the order via PayPal (they sent me an invoice), but after that everything was set. I was updated on the status of the ring throughout the process and once it shipped. Since I've received it, I'm in love! I couldn't be happier with how it turned out - even better than I had hoped! The same style with the same quality of diamonds was almost double the price in jewelry stores and even on other websites like Blue Nile. So glad I found King of Jewelry and I look forward to working with them again in the future!
I discovered ROMWE a little more than two years ago and have made quite a few purchases from them since. They have a lot of cute, unique items that come pretty cheap, from clothes to bags to jewelry. Of course with such prices, occasionally a shirt or a dress is a little lower quality than I expected, but from an average of multiple dozen items I've received, I can tell you it's generally great and worth a try!
Worst web page ever as all cloths look like normal on the pictures, however when they arrived they were all small! Even the cloths that were supposed to be one size. I am size 36/38 normally. Never buying again!
Dear customer,
Nice day.
Really sorry for your dissatisfaction with the items.
Because of light and pixel, the real objects and the pictures on the website may exist some differences which can not be fully avoided. Hope you can kindly understand. You can refer to our sale page to know more about sizes. Besides that, you can also visit http://www.romwe.com/size-guid-a-466.html to know the details. As products on Romwe.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. Please know that one-size is not suitable for everyone. There is also some size information on the sale page about one-size. If you are not sure whether it is suitable for you, you can contact our online customer service directly. Hope you can kindly understand and trust us.
Would you like to send us some photos of the clear measurement so that we can check for you? We will be responsible for any size problem caused by us. Hope you can kindly trust us. You are our precious customer, please believe that we will never ignore your problems.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Could you please tell my what the problem?
I'm tired to find a way to contact
But no one answer me:)
My items didn't shipping for three weeks!
Why just why! I wrote every where I need them but no one cares!
Why you treat me in a bad I'm just a new customer
Please if you will not ship it this week I want my money.
Please don't ignore me..
HI dear,
Thank you for ordering from our website.
To avoid unauthorized transactions and ensure the payment security. If you place a bulk order, we do need the photo of order RWBZH28430 payment credit card(last four numbers and card holder’s name) and the photo of credit card holder’s personal ID or passport or drive license.(show us the name)
Just cover the personal photo and ID number if you do not want to show us as we just want to confirm the buyer’s name. I promise that we will not reveal your personal information to others.
Please send them to us as soon as possible.We will arrange delivery for you.
If we do not get the identifications within 7 days, we will remake preparations for your order from the day we get the identification.
Thanks a lot for your understanding and cooperation.
Looking forward to your reply.
I had an amazing experience with the service of Romwe.com. I had to come tell people about it. Ordering from their site couldn't be any easier. Just find what you're looking for and get ready for shipping! Their delivery is excellent and fast. To make a long story short I LOVE IT! Thanks romwe.com
Spring - time to update wardrobe. My friend advised me Romwe.
I ordered a few t-shirts to start. Quality - amazing. All suit perfectly.
Separately I want to mention the service and efficiency of delivery. It's amazing!
Now I am waiting for the amazing beauty dress. And I look a few blouses and accessories from sales.
Romwe you have new fan! Thank you for the beautiful dress and quick delivery!
Stay the best!
I have ordered so many clothes from here, and I love it! It has all of the latest trends at an affordable price, that are a great quality. Just be sure to look at the size chart to make sure you choose the right size.
Best service ever. Super good store! Love Romwe so much. They have so much choice and I their shipping is quite fast. Also, I loved the quality of the clothes. Ordered ripped jeans and they were true to size.
I rarely use my debit card to purchase anything because i prefer cash. But when i ordered off of ROMWE i used my card. 3 weeks later i get a paper from my bank saying someplace that i used my card at got through the processors and i was being sent a new one to protect me from fraud. I look at my bank statements and the only things i've purchased with my card was my order from romwe and my monthly car payment. I'm disappointed because i like to order random stuff from this app (quality isn't the best, you get what you pay for, shipping takes forever and customer service is trash) BUT all of that i could put aside for cheap prices as i'm a broke college student. But if i'm going to get scammed it's not worth it. Be careful with your card information on here. Use a credit card instead of debit,
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From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you and have a wonderful day!