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ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.
Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.
I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.
My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.
I decided to give ROMWE a try and I must say, it was one of the best decisions I've made so far when it comes to online shopping! The customer service is flawless, the shipping went through very quickly and without any issues and after receiving my package, I was amazed by the quality of the clothing. Great clothes for an amazing price, what more would you want? Very happy and definitely returning customer here!
Before I buy anything online I always read the reviews – especially the negative ones. For example, I want to know if issues raised by customers are anything I should be concerned about. After reading some of the reviews I became concerned but decided to place an order all the same. This was on the basis that even if, historically, service has been poor the supplier may now be offering a better service. After all, today’s genius was yesterday’s novice. As it turned out, the delivery arrived within the time I expected and the item I ordered fitted perfectly. There were no communication issues either. I may have just been one of the lucky ones but I’m also aware that happy customers rarely give feedback whereas unhappy ones are quite happy to rant without encouragement. So, if you decide to place an order, I suggest you keep that in mind.
This shop has amazing photos! I looked for hours to pick out just the right pieces to purchase. When they got here they were so small! I ordered an XL and XXL. I could not even get them over my head! They would have been perfect for my 5 year old.
So angry!
I forgot to mention the terrible chemical smell on the clothing! It was intolerable!
Although cute online... some of the clothing comes in miniature sizes like adult small would fit a toddler, but then some smalls were huge. The shoulder straps are way too broad for my shoulders but the shirt was super small.
There are a lot of strings hanging and the quality is terrible. Do not order from them. I read the reviews before I purchased and decided to try them out due to mixed reviews. HORRIBLE!
Hi Shelby,
Thank you for ordering from our website, we are so sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
Please confirm with us which items did not fit, we could provide you a free return label to return them back.
And if the items came with the bad quality, please send us some photos to confirm.
Waiting for your reply!
I really wish I had read reviews before I ordered from this site. The clothes look nothing like they do on the website, my order was shipped in two different packages, one of which has yet to be delivered as of 5/27/2015 (I ordered on 5/14/2015 and ordered extra things so I could get the 2-3 day express shipping). Never again!
Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
We are sincerely sorry to hear that our items cannot meet your requirements and you want to return them. Sometimes, the difference between real items and the pictures shown on our web cannot be fully avoided. Hope you can kindly understand us. We have checked for you that our customer service has given you the return address. Could you tell us which items you want to return? And after you return your items, we hope you can send us the tracking number of your return package. After we receive your return, we will arrange refund for you. Hope you can kindly trust us.
Some items in your order sell well we need more time to get it from our factory. To save your time, we separate your order into two package.
For the second package, we have checked for you that we have shipped it on 20 May. The tracking number is 61299992140420502103. You can track it via http://www.17track.net/en/result/express-details-100003.shtml?nums=61299992140420502103
Looking forward to your reply.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
Romwe is the foremost trend clothes online store. I'm so impress by simply at this time there services and also item top quality. I'm doing typical shopping out of this great web site. ROMWE eared my own religion and also rely on.
I will be shopping again on romwe.com very soon.
I love the website great lay out but why does it say ships 24hr because it doesn't why don't you just Put "It's not going to get here in that time." It takes ages for them to arrive so if your getting clothes from here make sure to order them 1 month before you want to wear them. They really do take so long.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We cannot find any effective information through the order number you provided. Please give us (our e-mail address is webmaster@romwe.com) your correct order number or email address you registered on our website that we can help you as soon as possible.
The delivery time differs from country to country. And it can also be affected by shipping mode, customs inspection, public holiday and so on.
Hope you can kindly understand.
Waiting for your reply.
From my first time looking through Romwe till now, it's always been extremely easy to navigate through and find exactly what you're looking for. There are filters that can help find items in your price range or style. Easy to add to cart, check on your orders, and pay. Over all, this site it just great in general.
Purchased a large bathing suit, and it would fit my 5th grade neighbor. The sizing is ridiculously misleading, and one of the worst sizing differences I have seen throughout the "online shopping world"- not to mention... you can't exchange or return bathing suits... that I haven't even worn... highly highly disappointed
Hi Kaycie,
Thank yo for ordering from our website.
The sizes on our site are not standard US sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And we are so sorry that according to our return policy, the swimwear could not be returned or changed.
Please confirm with us which item did not fit, we could refund half of the cost to you for compensation.
Looking forward to hearing from you.
I ordered 4 bathing suits 3 of them came a month later but I'm pretty happy with how the tops all fit! The bottoms are a bit small but other than that I'm happy! I was a little worried with the reviews of poor quality but my swim suits came in and they were sewn together just fine. I don't mind not getting the other suit I only paid 7 dollars for it but it'd be cool to see it in the mail next month (like a little surprise). For such low prices you can't expect top quality but my swim suits were perfect.
I ordered about 2 weeks ago, bought cute cheap stuffs. Until now they cant even ship my package! They keep on saying they need more days to process your items. How come?
My order RWZXL******* and I have told friends that this site is so nice. Now i am very disappointed.
I hope they do something about it!
Dear customer,
We feel sorry for the late order and the late reply.
Since we were on holiday and the whole holiday lasted one week, we did not reply you in time. Hope you can understand us!
We have checked your order and it shows that all your items have been prepared well and in the status of waiting for shipping out. We have pushed for your order to be shipped out as soon as possible. Hope you can understand us!
And we sincerely feel grateful to you that you recommend Romwe to your friends. We will try our best to offer unique and best shopping experience to all customers.
If you need any other help, please feel free to us with this email webmaster@romwe.com.
Yours sincerely
I bought about $60 worth of clothing to get the free shipping and expected to keep all the clothes but I ended up keeping only 2 out of 6. Almost everything else was poorly made or was way too big or too small and I ordered all of it in the same size. Along with that I have to be the one to pay for the return shipping which is BS. Seriously do not buy anything on here. It's a complete waste of time and money.
Dear customer,
Nice day.
We sincerely apologize to you for all the problems.
To bring our customers better shopping experiences, about shipping, our website has noted that if the order of our customers is over US$50, we can provide free shipping for them. Therefore, you enjoyed the shipping of free charge. Hope you can kindly understand.
We are really sorry that you are not satisfied with the clothes. Because the sizes of the different styles are different, before buying, you can refer to the description on the sale page to know more. Generally, there will be 2-3 cm error because of manual measurement. Hope you can kindly understand. Before return, you can send us some photos which can show the clear measurement so that we can check for you and we will be responsible for any size problem caused by us. Hope you can kindly understand and trust us.
Please know that our website has noted that the return shipping fee need to be paid by the buyer. Really sorry for that and hope you can kindly understand. We found our customer service has contacted you and gave you the return address. If you still want to return, once you returned, please tell us the return tracking number and tracking link. After we receive your package, we will refund to you as soon as possible. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I've ordered 4 garments from the site and after reading the reviews I decided to cancel the order. Nothing was shipped or anything so I should be receiving my money back no problem. I sent in the $#*!ing ticket and two days later still no reply. ROMWE has 12 hours to reply to me with a 3-5 day max. Before my money hits my account or else all hell will break loose and I'm not $#*!ing playing.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We apologize if our customer service team didn’t perform the way you hoped would. We apologize for all the disappointment and inconvenience you’ve been through.
Your order including 4 items has been prepared well. We are so sorry that you want to cancel your order when we are busy for shipping out your items. We have refunded to your credit card(The refund will be returned to your credit card within 15-20 business days).
Apologizes again for all the trouble. Waiting for your reply.
I truthfully have been a member of this site in one years. Easy to use web site, very efficient service and a great experience about ordering with Romwe is the ordering process and shipping. I particularly liked texts to tell me when it would be delivered with date and time. Sometime they offer great prices for great quality clothing. I loved the clothing and the timely service. I got everything i ordered and everything fit according to their sizing guide.It's hard to find good customer service like this nowadays!
However, I highly recommended to every one that visit this site and become satisfied.
Never buying from this site again, very slow on processing orders, still hasn't been shipped. Clicking the urge shipment button is pointless. I should have read the reviews before placing an order but I've never experienced such a slow responding website before Romwe. Such a let down!
Tip for consumers:
Don't buy off this site
Dear customer,
We sincerely apologize for any inconvenience we have brought you and the late order.
The reason is that in these two months, the customer service is so busy. So they may not reply you immediately. They didn't do it intentionally. We deeply apologize for the service. Our company will improve the customer service and to give your the best service possible.
And please send us your order id, we will check your order according to it. We will give you a satisfying answer.
You can contact us with webmaster@romwe.com.
Yours sincerely.
April H. Looking for my order I placed 6/14. Is there any way someone from the company can give me a call to assist me in what's going on. I've read the previous reviews and from the looks of is I almost just want to cancel the entire order. Just go shopping at a local store. I did like the variety of styles you have but not sure if it's worth all the wait.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
The items have been shipped out on June 27. The tracking number is 612999921404****94(we have sent it to your email box).
You can get logistic information through this linking. https://www.fedex.com/apps/fedextrack/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country.
Please understand it kindly.
I ordered 3 items from this site. When they arrived they were of such poor quality and had a terrible chemical smell that I returned them. It's been five weeks since the return and I still haven't gotten my money back. I emailed them three days ago to see what happened and no response. I'm going to report them to my bank if I don't get a resolution soon!
Tip for consumers:
Don't. Just don't.
Dear customer,
Sorry for all inconvenience we have brought to you and making you so disappointed.
We sincerely apologize for that you are not satisfied with our quality. Actually you can send us some images so that we can check with our factory.
We always check all parcels carefully before shipping the package, so with regard to chemical smell, we have no idea what happened exactly.
Could you kindly tell us the tracking number of your returning package?
Once we receive the returning items, we will arrange the refund for you as soon as possible.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Best wishes
I am currently contacting this company, because I am very upset with what's happening. I had made an order on April 26, and it is now May 23. I have tracked my order and it has been on, "In transit, United States has arrived at Local Facility." For more than a week now. It has not moved, and I have got no updates. Im very frustrated with what's going on, and personally I am very concerned with an ending result. I just want my clothes, that I paid a big amount of money for. And I even made another order after my first order on May 9, and I've gotten new updates on it. And it will be here on the 26. But my first order has not moved. Please contact me back and let me know what's going on.
I ordered a "V Neck Striped With Belt Flare Blue Dress" and they shipped it within a time. I got this in good condition. Price was so good and great customer support ever. My wife is so much happy by getting this. She requested me for another dress and definitely, I will order again.
To be honest, I have never had an easier or more comfortable setting to my online cloth shopping! I was very impressed with the discounts provided by the website, such as 60% off my first purchase and free delivery for orders over $50. I bought the Black Slingbacks Flat Shoes, and they look identical to the picture as advertised on the website. The material is legitimate and I am overly impressed with the service as I received my product. After reading countless reviews, I recommend on everyone taking my word for the experience I've had. Try their service, you won't be disappointed!
I ordered $110 worth of clothes from Romwe and that got stuck at Customs in India. I contacted Romwe to send me an updated invoice with a new address on my invoice (that matches my address proof documents) so that I can present it to customs and get my parcel released. But, they will not co-operate and now my $110 money order will be destroyed. Very unhelpful customer care department. I will not recommend this site to anyone who wants to have a peaceful way of getting their clothes ordered online. I want my money refund since I never got the clothes!
Dear customer,
Nice day.
Thank you for choosing Romwe.
Sorry for late reply and we sincerely apologize for leaving you with such a negative impression.
We have sent the updated invoice with a new address to you on 10 March and you can check it in your email box. You can retrieve the package first and if you are charged custom taxes, please send us a picture of the receipt, and we will offer you an appropriate compensation.
You are my precious customer, we will never neglect your problems. And all our colleagues will try their best to help you. We promise that we will do better in future. Hope you can kindly understand and forgive us.
Do you really want a refund?
Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I ordered 7 swimsuits in a medium. I normally wear small and ordered up as reviews indicated. They are cheaply made and bizarrely inconsistent on sizing and just too small. Fabric is cheap and not stretchy like normal suits sold in us. They do not permit returns so I'm basically out $84. I feel totally ripped off. Sticking w Amazon where returns are always gladly accepted.
I have been an ongoing customer for this site but after today I'll never recommend anyone to order from them, their customers service is poor and I tried getting an update on my refund and all of the agents ended the chats without solving my issue. This is worst online shopping experience for me
* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Monique,
A member of Romwe's Team has sent you an email from webmaster@romwe.com.
I received three items when I ordered about 14 items. I have yet to receive a straight answer. Highly disappointed! It has been over two weeks and they still do not know what is going with my items and cannot even tell me my tracking number. Do better! Get a customer service line ASAP.
Tip for consumers:
Purchase very few items from them to avoid having to go through this.
Dear customer,
We feel sorry for all inconvenience we have brought to you.
Since we prepared the three items well first, we sent them out earlier than the others. It can save your time. Hope you can understand us!
Since we met some system problems few days ago, the original tracking number is wrong, And the correct tracking number is 6063112834.
You can track them on http://www.dhl.com/en.html. The logistics information shows that it is in Cincinnati hub.
If you have any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely
I absolutely love this site! I bought all my winter sweaters from romwe. Everything was exactly as described. Their unique selection is huge and perfect for my style! The price and quality will definitely keep me ordering every season. I highly recommend them! Can't wait to order some dresses from them for the summer!
Tip for consumers:
They almost always have coupon codes at the top of the page. Don't forget to enter one in before you check out!
Gain trust and grow your business with customer reviews.
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us（our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.
Our customer service and you have reached an agreement that we will give the return label for your returned items and refund you after we received your returned package. You can also remind us to refund you if you find that the returned package have been delivered successfully.
You can contact us if any problem. Apologies again for all the trouble.