• ROMWE

ROMWE

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Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
168
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How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

Reviews (2,127)

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Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user zoed8
New Jersey
1 review
2 helpful votes
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July 13th, 2017

I ordered $75 worth of clothes A MONTH AND A HALF AGO from now (7-10-17) and I still haven't gotten it. It says on the package tracker. Returning to shipper. What does that mean? I want my clothes now. And for some stupid $#*! reason my mom is getting charged for the purchase. Luckily, I think my mom is taking this to the bank and getting her money back. Don't buy from Romwe.

Good clothes tho

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Zoe,

Thank you for ordering from our website.
We are so sorry that you package was returned because of the incorrect address.
How about we refund you directly? Or we could send you a new package.
Please do not worry, we will certainly help you to solve this problem.

Waiting for your reply!

Thumbnail of user jessican10
California
3 reviews
2 helpful votes
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April 5th, 2015

I absolutely love Romwe.com! They have amazing styles for absolutely amazing prices. I'm a student so I'm always on a budget and on the look out for cute affordable fashion. Romwe is exactly that! Love so much stuff they have. Great thing about them that even with their good prices, they constantly have sales and special making it even more affordable. I like that I can buy many different things and not have to wear same things over and over again. I placed the order with no problem and received my item quickly which I loved! Will be ordering more from them soon because summer is coming and they have super cute stuff!

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Value
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Thumbnail of user kathryni1
Illinois
1 review
2 helpful votes
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June 21st, 2015

When I first came along this site, I, as many others apparently did, went and looked at reviews before buying. Seeing the mixed reviews of both awful and ecstatic, I decided I would give them the benefit of the doubt and just go ahead and order a sweater. It came in a week, but was definitely not what the picture looked like or was as advertised. The design looks just like the picture, but the material is a weird sort of polyester material, with no cotton lining at all, or really anything to make it like a sweater other than long sleeves. The picture made it appear as if it was going to be a crewneck sweatshirt, but really it reminds me of my brother's Liverpool jersey, but long sleeve edition. It only cost be about $15 with shipping, so I'm not really all that angry about it, I just want to warn others to proceed with caution, or, better yet, stay on the safe side and don't shop from this website at all.

Value
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Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
First thank you for trusting us and choosing Romwe.
But we are sorry to hear that our item can not meet your requirements. Due to light and pixel problem, the real item and the picture shown may appear slight difference. Hope you can kindly understand. Maybe you can send us the images which can show any defects so that we can check for you. We think you are our valuable customer, and your satisfaction is our best comfort. Sorry for letting you down. Romwe is a fast growing company, all of our colleagues are trying their best to improve the quality of service and item. Hope you can trust us and give us one more chance again. We promise that we will do better in the future.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best wishes

Thumbnail of user tannerb11
California
1 review
0 helpful votes
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December 12th, 2015

I was a little anxious about purchasing from Romwe.com because I am not used to purchasing clothing items online, but let me tell you, my experience was amazing. I purchased a black long sleeve v-neck blouse for my girlfriend and she loves it. The ordering process was super simple and the customer service I received from the employees was great. Everyone I talked to was super helpful and able to answer all of my questions. After I placed my order the item was shipped super quickly and arrived before I even expected it. Overall my experience with Romwe.com was great and I'll be sure to refer my friends and order again soon!

Service
Value
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Quality
Thumbnail of user dennism58
Kenya
7 reviews
7 helpful votes
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March 7th, 2015

It does not necessary sound very rude to choose a dress for my girlfriend without consultation. I work online and I see many things she does not see. I tried ordering what the ROMWE Floral Print Pleated Black Dress and anticipated to use it as surprise gift. I ordered the dress straight to her address. I did not consider how long it would take but surprisingly she called in the 8th day and asked whether I had sent something her some news. I think ROMWE does it very well when it comes to shipping. For my girlfriend, I did mean to chose a cloth you never like but no woman would pass by and fail to turn her eyes of a floral short dress. Life goes on!

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Value
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Returns
Quality
Thumbnail of user emmam71
GB
1 review
12 helpful votes
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April 22nd, 2016

I ordered 4 items of clothing round about this time last year and they never showed up. My account says they have been shipped and delivered but I did not receive them and nor did my neighbours. I tried to get in touch with them and they said that they could not help to resolve this problem. Complete joke!

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Emma,

Thank you for ordering from our website, sorry to hear about what happened with your order.

We have applied the refund to your Paypal account, please check that in 1-2 business days, and we will also contact the courier to see if they could find the package, if so, they’ll still make the delivery to you.

Apologies again, and we would appreciate it if you consider editing the review after you receive the refund, thank you.

Thumbnail of user yolandav1
Colorado
1 review
4 helpful votes
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October 12th, 2015

Don't even waste your money on this website. I bought a legging and I put it "Large" and guess what? It didn't fit me (I'm 5'0,134 ibs) but fit my little sister who is 9 year old, It's more like an XXS actually...
I bought a sweater-like and i out it too large and it didn't fit me at all! Also the quality is not even good at all...

Thumbnail of user aliv18
Tennessee
1 review
1 helpful vote
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June 29th, 2015

I ordered a dress I saw on Modern Family and was very excited about it. I got it in two weeks, and tried it on and the dress didn't even cover half of my butt, it was so short. I am normally a size 14 and can fit into a large with no problem, but this was shorter than some of the shirts I have. I ended up giving it to my friend because I had to pay for return shipping (which in this day in age is ridiculous), and the shipping will cost more than the dress. So if you're petite, this would be a great place to buy cute, cheap clothes, but unfortunately for the rest of us, we can't.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
First thank you for choosing our company.
But we are sorry to hear that you are not satisfied with the length of our dress. But actually the different items have different sizes, so you can see the length description of the dress and refer to http://www.romwe.com/size-guid-a-466.html, then take photos of your clear measurement so that we can confirm with our factory. After confirmation, we will be responsible for any size problems caused by us. Our website has mentioned that return shipping fee is paid by the buyer. Hope you can kindly understand and trust us. As customer-service employees, giving you the best online shopping experience is our best honor. All of our colleagues are trying our best to meet your requirement. Please trust us and give us one chance again.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best wishes

Thumbnail of user pault82
New York
2 reviews
0 helpful votes
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December 10th, 2015

I decided to give it a shot and order from them. Everything was well laid out and easy to navigate. The item shipped quickly to my home and arrived safe and sound. I am very happy with my experience at Romwe. I already have a few more products I have my eye on that I plan on picking up very soon.

Thumbnail of user grovest
California
2 reviews
5 helpful votes
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December 25th, 2015

I ordered 2 items from this website before I read any reviews however was pretty scared when waiting for the items to come as I saw the reviews on here which left me pretty sceptical. HOWEVER I received my items. The size the design the colour... everything is just as described in the pictures and product information. Y wife like both 2 items.

Thumbnail of user amandas151
GB
1 review
0 helpful votes
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May 8th, 2016

I bought 4 items. 2 of them smell horrendous. So bad that I have a banging headache from it. The bag I ordered is much smaller than advertised in the sizing measurements. And a jacket I ordered is falling apart the material is falling off onto me. I have sent a ticket about a refund, will I have to pay shipping? How much. I have ordered from them before and it was fine but I am very upset and disappointed, what a waste of my money.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Amanda,

Thank you for being a loyal customer and ordering from us again.

Each product on our site will go through strict quality assurance before they’re shipped to our customers, and we apologize for what happened with your order.

We will check with our suppliers to make sure the odor won’t happen again to other customers, and we want to make this right for you.

We would like to provide you with the return label to go on with the free return, but would you please give us the correct order number? You could send us a message on SiteJabber or email us at webmaster@romwe.com.

Please be assured we wish to get this resolved for you as soon as possible, and we appreciate it if you consider editing the review after we make everything right.

Thumbnail of user abbeyn1
Utah
1 review
1 helpful vote
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June 23rd, 2017

Obviously, you get what you pay for. You don't find prices like this without compensation. The item's don't always look the way they appear in the pictures. But I'd say more often than not you get pretty decent items for the price. The customer service is some of the best I've experienced, they truly will do what it takes you keep you satisfied.

Thumbnail of user leolaj
Illinois
1 review
0 helpful votes
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February 7th, 2015

It is really a good online market place.My friend suggested me to visit this place. Then I visit ROMWE.com and I bought some t-shirt from here. Their product quality awesome and service is very good. It's really helpful for me. I like their service. I always order the goods from ROMWE. They have always nice fashionable product and reasonable price. I am satisfied.

Service
Thumbnail of user leet31
Wisconsin
5 reviews
3 helpful votes
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November 19th, 2015

I just love all of the modern clothes and great prices at Romwe.com. Their customer service and support is truly wonderful and when I inquired about anything, they were quick to respond and make sure that all of my questions were answered. Romwe.com is an awesome company and I look forward to ordering more from them very soon! Great clothes at phenomenal prices!

Thumbnail of user katieo9
Bangladesh
1 review
1 helpful vote
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January 17th, 2016

I should thank ROMWE team for their incredible service.

I usually don't get time to visit shopping malls, so I have to hit the online shops often. I shopped a couple of times from them. Last time, I bought a sweater for my niece on her birthday. She was pretty happy to have it. And the fitting was just perfect (I was a bit of worried about fit). Anyways, I think I should thank them for delivering the package just on time, otherwise it could ruin her day. Keep it up.

Thumbnail of user sophiem36
GB
1 review
2 helpful votes
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November 10th, 2017

I wish the customer support would be quicker with more detailed instructions - I need a return label to be email ASAP and an address to give it to. Their responses are the same and do not provide adequate detai. Moreover the fact they say it can take 14-30 days for money to go back into the bank account for a refund it quite annoying.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Sophie,

Thank you for ordering from our website, we are so sorry for all the troubles.
Please see the return label in your email, print it, paste on the package, and return it at the local post office.
After you mailed the package, please inform us, we will refund you as soon as possible.
The bank may need 14-30 days to process the refund, please kindly understand.

Waiting for your reply!

Sincerely,
Romwe Customer Service

Thumbnail of user annical
Nevada
1 review
1 helpful vote
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May 4th, 2015

I ordered a skirt and waited the whole 15 days of shipping for the US. Finally, when the day came I had found that it had been delivered to the wrong address. I checked my order on the site and it was all correct, but still was not at my house! I don't understand why it's not here when it's super close? I quickly contacted Romwe about the missing order and have not had a reply. Why does this happen to so many people with this site? I am super disappointed.

Tip for consumers:
I suggest you do not buy from this site and go to a more reliable store!!!

Service
Value
Shipping
Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We are sincerely sorry for the trouble that we have brought you.
We have checked for you that your order did be sent to wrong address, but we send it with the address that you give us on our web.
If you still want the item, hope you can give us a correct address, we will arrange the twice delivery. Hope you can kindly understand us.
If you have any problem, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best regards

Thumbnail of user oliviag9
Bangladesh
1 review
4 helpful votes
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November 29th, 2015

I love Romwe clothing. Clothes fit great and prices are not expensive with quick shipping. I received my first order of Hooded Pockets Duffle Burgundy Coat and absolutely loved them, now my second order of Grey Long Sleeve Loose Sweater is on the way. Overall, I like ordering from Romwe. I will order from here again.

Thumbnail of user jinaj
Pennsylvania
1 review
1 helpful vote
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October 5th, 2015

I just had the worst customer experience today! They sent me the wrong item and wrong size! They told me that I need to ship it back to them on my dime! Also, the pants don't even have a button hole, and they told me to take scissors and cut a button hole! Are you serious? They also suggested that if I don't want to ship back on my own dime then I could sell the pants to a friend! At this point I just feel like they're being sarcastic! Worst customer service ever! I'm done shopping here!

Thumbnail of user allief9
Virginia
1 review
1 helpful vote
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January 2nd, 2016

I browsed through the website and saw the cute clothes at reasonable prices and was pleased but when i went to the reviews i immediately became worried about my purchase of the red "contrast sleeve pocket loose T shirt" but after almost two weeks it has arrived (which was surprisingly good considering it was during the holidays) and i am extremly satisfied. The sweater is of good quality and i will definitely shop here again

Thumbnail of user cindyj104
Georgia
1 review
17 helpful votes
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July 12th, 2018
• Updated review

Update to my previous review: Customer service at Romwe contacted me, apologized, and gave me a full refund for my merchandise. They also followed up to make sure the refund was received and apologized again. So in the end the company did finally contact me about my missing merchandise, showed good customer service and did the right thing. I am satisfied with how this was resolved.

Never received my merchandise
June 6th, 2018
• Previous review

Buyer beware. I placed my order in March. It is now June and I never received my merchandise. I received a partial order with a note that the rest of my order would ship separately. It never came. I have sent several emails inquiring about my order but received no response. Is this a real company? Why is there no answer to my emails? Why have I not received my merchandise? It seems this website has taken my money and left me hanging. I hope someone at this site will see this review and finally comtact me about my missing merchandise. Buyer beware!

* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clarep8
Canada
1 review
4 helpful votes
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July 26th, 2016

I ordered a decent amount of clothing - all that were supposed to be shipped in " 24 hours " except for 1 article. I contacted romwe and the customer service told me that yes, my shipment would go faster if I canceled that article. She told me it would we 12-24 hours. I then spoke with someone yesterday and they told me 3 days. I po led express shipping to have it here for a particular date and the customer service basically told me to cancel my order because I would not get it on time. The clothing is super cute but extremely disappointed in how long it is taking to " process ". The 24 hour option does not work - do not depend on it.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website, we are truly sorry for keeping you waiting.

You placed on July 23 including 15 items. Normally it takes 3-7 business days for us to get the order ready for shipping, but the items you ordered happened to be in great demand and not all the items you ordered belong to ‘ships in 24hrs’. Therefore, it took longer for our suppliers to get it ready, we apologize for the delay. Hope you can kindly understand it.

After you cancel the unprepared item, Your items have been packaged well. We will ship out your items within 2 business days. You can contact us if any problem.

Apologize again for all the trouble.We never want to lose you friendly relationship with us. We want to give a $2 off coupon for your next purchase, the coupon requires no minimum purchase. We have sent the code to your email box.

Thumbnail of user edonae
Connecticut
2 reviews
4 helpful votes
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October 26th, 2015

I am the type to try and then buy but have been so busy lately all i could do is shop online. I took a chance with this website. There are website with the exact same clothing but this site seemed to have the best rating so I took my chances. Before buying the product, review to see what others have said. I reviewed all three of the cardigans I purchased. They are thick, a one size fits all, and very chic looking. I have gotten compliments and asked where I have bought them. I have recommended and recommend anyone reading, that the cardigans are great quality if its a one size, I have not purchased ones that have options for sizing so I can't review on the sizes or other kind of clothing. Have fun shopping with guaranteed shipping :)

Value
Shipping
Quality
Thumbnail of user tatianad7
Canada
1 review
3 helpful votes
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August 14th, 2015

When i was about to do my first purchase i received a code for 60% off for special discount first purchase. No details given or specification that it can not be mix with previous discounts. Costumer service did not help at all, the answer was we are sorry. And they offer a $10 discount in my next order... ( the difference in my order was about $100) So finally i decide to not deal with this website to avoid headaches!

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Thank you for your great support first and sorry for the misunderstanding.
We have checked for you and we found your order has enjoyed the 60% off coupon. Please know that our website has noted that “The coupon discount is based on the original price of each item. If the item is on sale and have a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. Attention: One order can only use one coupon.”. You can have a reference to http://www.romwe.com/FAQ-a-366.html to know detailed information about this. Hope you can kindly understand and trust us.
We feel really sorry for your dissatisfaction with our customer service. Romwe cherishes its customers and never deceives its customers. It is not only our duty but also our honor to offer service to our customers. We promise we will try our best to improve ourselves later. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user jennaklaw
China
1 review
0 helpful votes
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January 29th, 2016

I bought a winter dress a knitwear and an excellent set of swimwear which were very attractive to look at and very comfortable to put on. Those were simply wonderful and amazing in texture. Everybody will feel jealous of you if you put on any one of the dresses. There are some other products also. Among them I liked the jewelery most. After all the sincerity of the authority to deliver the products in the shortest possible time made me spellbound.

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miao m.

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