• ROMWE

ROMWE

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Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
168
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How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

Reviews (2,127)

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Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user gracep26
Germany
1 review
2 helpful votes
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April 18th, 2016

I am so pleased to have ordered my product through ROMWE. I got something I would regard to as the best value for my money.The deliver was so fast, the product is just as described and when I had an issue about picking the product, the customer service agent that responded had deep knowledge about the product, that alone made everything so easy. I will surely make use of your services time to time

Thumbnail of user laurenb26
Florida
3 reviews
7 helpful votes
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March 22nd, 2015

I ordered my clothing almost two weeks ago, paying for express (3-5 day) shipping and the clothing still hasn't shipped. I ordered specific clothing for specific events and I am going to have to go out and buy other clothes for it because my things did not come in the time they said it would. BE WARNED- when buying clothes from ROMWE, they do not include the multiple weeks it takes to process your order in the shipping time period. Highly discourage unless you're willing to wait a month for clothing you paid money to get in a week. Absolutely ridiculous.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Sorry for all inconvenience we have brought to you.
Generally speaking, We need 5-7 working days to prepare your order according to our numerous orders every day, but one of your items is out of stock now. We have tried our best to stock it, but the factory has no item. Hope you can understand us.
We have shipped your items on 23th March. Because the logistics information need time to update, you can search the logistics information after several working days.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Yours sincerely

Thumbnail of user kelseym11
Maryland
1 review
1 helpful vote
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May 20th, 2015

My best friend and I ordered at the same exact time, I ordered a shipment that totaled over 100 dollars, which included my mothers day present, and it came with free express shipping, which sounded great! 10 days later it's still processing, and I keep having to explain to my mother that her present still hasn't even shipped yet. If you don't have a time limit for when you want your clothes, sure, but the fact that my high paying, express shipping, order hasn't even shipped 10 days later? Thats ridiculous. 3-7 business days my $#*!. I even submitted a ticket for a question on whats going on, they haven't even responded. I do want to mention, however, that my friend had gotten hers within 7 days, but got standard shipping. So whatever, its not like its a scam, its just going to take you months to receive whatever you ordered.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
Generally we need 3-7 working days for processing. It is delayed because there are some items in your order sell well we need more time to get it from our factory. Hope you can kindly understand us. We have checked for you that your order is still in processing. When it has been processed we will ship it as soon as possible. If it is shipped we will give you the tracking number as soon as possible.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely

Thumbnail of user justinek3
New York
1 review
7 helpful votes
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June 7th, 2017

I love this site because it is so affordable, but what I have learned from ordering from it is that you need to be smart. My first order was horrific - EVERYTHING was too small and shrunk with one wash. Despite my bad experience, I ordered again - this time paying attention to the material and size descriptions. If I'm unsure about the measurements of something, I will often go to more popular sites like Forever 21 to check the size description of a similar item. Many of my items I only hand wash to prevent shrinkage, and the buyer should be aware that this is a store based in China so shipping is not speedy. For example, my most recent order was ordered/purchased May 17 and I received it June 5 (torture!), but I do order from this site often and will continue to.

Thumbnail of user courtneyh33
Nebraska
1 review
1 helpful vote
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November 11th, 2015

I ordered my dress on the 1st, and it had arrived by the 9th. I was really impressed with the shipping time and how they provided a number so that i could track the package. One thing I will say is that the material is much cheaper than in the photos online, however that is whats to be expected when you only pay $15. The dress is still cute and fits well, I would recommend going a size up from your usual size to ensure that it will fit correctly. Overall, I would say this is a good site to order from, just don't expect the fabric to be very high quality.

Thumbnail of user hillaryp2
New York
1 review
1 helpful vote
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July 1st, 2017

Do not order anything from this site! The clothes do not fit as the measurements say they will on the website. I ordered a bright red and white wrap shirt that came dark pink and cream and barely wrapped around me. I am not a big girl - I usually wear medium size clothing! I knew to get one size up by the reviews everyone else posted - only two items fit. Both of the items that fit were not what I thought I ordered. Just so you know, there is no return on the swimsuits that wouldn't fit up my thigh. You cannot talk to a representative on the phone if you're having problems, and all of the fabrics are so cheap, you can see through everything I bought. I am about to protest this place on the streets - I am so angry!

* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Hillary,

Thank you for ordering from our website.
The sizes on our site are not standard US sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
We are so sorry that the items did not fit you, please follow our customer service's advice and return the items back to us, we will refund you as soon as we received your package.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user nicolleu1
New York
2 reviews
1 helpful vote
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November 25th, 2020

I placed an order aver 2 weeks ago for my young daughter. She was excited because she loves romwe's clothes. I spent over $100 and never received anything! Tried to contact customer service to no avail. Now my daughter is sad and Im out of $100!

Thumbnail of user oliviaz
Pennsylvania
1 review
3 helpful votes
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July 18th, 2015

The delivery was very quick, I already received two of my three pieces order in 3 days. However, the quality of the dresses is so poor I do not think I can wear them out. Well, you get what you pay for. $ 50 for three dresses, I did not expect high quality, but not like this. The 3rd one won't be any better :(

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Thank you for your support first and sorry for letting you down.
Because one piece of your order sells well, we need some time to transfer it from another warehouse. To save your time, we divided your order into two packages. The other package has been shipped on July 15th. You can track your package with your tracking number on http://www.fedex.com/us/ And we have sent your tracking number to you via email.
We are very sorry that you are unsatisfied with our dresses. Would you please send us some photos which can show these defects clearly so that we can check them for you? After confirmation, we will be responsible for any quality problem caused by us.
Please know that you are our valuable customer. We cherish you and never want to bring you any problem. Please believe that we are improving ourselves all the time. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user lukasw11
Austria
1 review
0 helpful votes
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August 22nd, 2015

I was skeptical at first because of the mixed feedbacks here, but I decided to try it out on my own and I do not regret it, as I got a really fancy and sexy short for my girlfriend for a relatively low price. I bought this short for her around one month ago. It was part of my birthday gift for her, and I felt that she really likes it. The materials are valuable and it just looks cool and exclusive. She wears it often these days so I think I did a good job by choosing this short. It looks good in general but for slim and fit persons it's even better I think. It's the 'high-rise denim short'. Looks charming on her fit body, I can definitely recommend it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user keelyu
Florida
1 review
9 helpful votes
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August 20th, 2016

Most of the people on here are saying that the shipping sucks which is true for the most part. However they lack to understand that the clothing items are coming from a completely different country and have to go through a ton of scans to even get into the US (if that is where you are from). Also, the clothing does run smaller. So if you're a small, I suggest a medium. Just to be on the safe side. America is fat and we are not the tiny 4 foot people like the Chinese. Be considerate of that, we are taller and bigger. As far as the discounts, yes I think they're bull$#*!. I was expecting a completely different price range for the items I was ordering, ESPECIALLY when I added the discount to it. If you're ordering anything, I wouldn't get more than 3 items at a time. Clothing quality, right now yes I think it's great! Im skeptical to put them into the wash in fear of them shrinking. So, for safe keeping wash in cold water and let air dry.

Thumbnail of user annalesea
West Virginia
1 review
2 helpful votes
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March 1st, 2018

I bought a windbreaker from Romwe because I loved the way it looked, and it was super cheap. But then I started to get a little nervous that it would take a long time to arrive, or maybe never arrive, and would be bad quality based on disheartening reviews I read. But, my jacket came 6 days later (it said it would come in 6-10), and it is great so far! Pretty good quality, a little smaller than I was hoping, so definitely go a size up, but it fits, and I love it. I don't know what other products of Romwe's will be like, but I'd expect they'd be very decent, hence the title of my review. You are sort of getting what you're paying for. Not the greatest quality item, but if you aren't too picky like me, then it's fine because it again, is very decent, and getting very decent clothes for this cheap is always a good thing.

Tip for consumers:
Order at least one size up! Runs small.

Value
Shipping
Quality
Thumbnail of user sandieh1
Jamaica
1 review
1 helpful vote
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June 30th, 2017

I have ordered several items from Romwe and have been pleased with my purchases. The prices are affordable compared to other sites and the quality of the stuff are ok (some better than others). I ordered a maxi dress last time along with other items to wear during the summer. The maxi dress was my absolute favourite (see pic). I bought a small and had to get the length adjusted because it was too long but everything else was perfect. I purchased a blk choker and a pack of earrings and those came just as pictured.

Service
Value
Shipping
Quality
Thumbnail of user nazm12
GB
1 review
3 helpful votes
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September 7th, 2015

Bought two jumpers which looked great on the site, said one side so I thought would be fine. The only thing that matched up to the site was the colour of the items. Jumper was HUGE. I think they use blogger photos and make fake items in China. DONT USE

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Sorry for the late reply and the problems.
We are really sorry for your dissatisfaction with your items. The real objects and the pictures on the website may appear slight differences because of light and pixel reasons. Hope you can kindly understand. And you may get detailed information ahout the items such as sizes on our sale page. You can also refer to www.romwe.com/size-guid-a-466.html to know more about sizes. Because of manual measurement, generally, there will be 2-3 cm error. Hope you can kindly understand. Would you please send us the photos of the clear measurement so that we can check for you? We will be responsible for any size problem caused by us. Hope you can kindly trust us.
Romwe cherishes and never deceives its customers. We will spare no efforts to help you solve your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user chloeh26
GB
1 review
8 helpful votes
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February 21st, 2018

Dont get me wrong, the clothes on here are lovely however a jacket I purchased came ripped and a pair of cord trousers ripped after 3 wears. When I complained about the jacket all that was offered was 6£ compensation to go and get the jacket sewed. Not only this, I did not even receive this money. When I complained for the second time about the trousers they told me I could return them and get a refund - refunds were not free thus costing more in postage to return them than the trousers actually cost. When I told them I was not happy with the service the response I got was literally okay. I have never ever had worse customer service in my life

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Chloe,

Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, $6 for the item (rjac171101201) has already been added to your account, please see the refund details in your email.
The bank may need 10-20 business days to process the refund, please kindly wait a few days.
And about the broken trousers, could you please kindly send us some photos of this item?
We will certainly help you to solve the problem.

Waiting for your reply!

Sincerely,
Romwe Customer Service

Thumbnail of user tajahw
Indiana
1 review
3 helpful votes
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July 5th, 2016

The express shipping makes no difference. Express shipping means 2-3 days & it's been a week since I've ordered & I haven't gotten my clothing yet. Curious to see if my clothing is everything I ordered since they taking decades to send it to me! What is their customer service number?

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

You can log in to My Orders and click on the order you need help with. From the detailed order page, you can easily request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day. And, you can also contact us through the “Online Help” on the top of the site or click on “Contact Us” on the bottom of the site.

You ordered on June 27 including 13 items. Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but “Contrast Trimmed Rainbow Patch Crop T-shirt” you ordered is in great demand, thus it took longer for our suppliers to get it ready. The other items have been prepared well. We decide to ship the items have been prepared well first and ship the last one latter.We apologize for the delay. You can contact us if any problem.

Apologies again for the delay, hope you will receive the order soon!

Thumbnail of user hannahf21
Texas
1 review
6 helpful votes
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January 6th, 2017

I read all the awful reviews right after I had ordered all of my one-size and size small shirts, and was anxiously awaiting the terrible clothes I was about to receive. I ordered my packages on 12/14 and they arrived 1/3, which was kind of longer than I had hoped for. But I figured I had a large order, and ordered right around Christmas, so no harm or foul. When everything arrived, all the clothes were actually really nice condition! I was super relieved. Everything I ordered came in, and nothing felt cheap or had weird sizes. I'm happy! Would and probably will order from the site again.

Thumbnail of user evaj9
Jamaica
3 reviews
27 helpful votes
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March 27th, 2016

I was looking for a dress to wear to a function and couldnt find the perfect one. A friend told me about Romwe and I went in search of a dress. I searched a little and had difficulty choosing because there were quite a few dresses that I loved. I decided to buy the Sleeveless Abstract Print Official Yellow Dress. My dress was shipped in the time frame stipulated and the sale price of $16.50 was a steal. I absolutely love the dress. Everybody loved it. The fit was perfect and the material quality was good. I am definitely going to shop on Romwe again soon. Great deals!

Thumbnail of user loul38
France
1 review
5 helpful votes
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July 22nd, 2017

Pictures on the site look great but the reality is another thing! I guess I should of just stayed at the 'admiring the menu stage' The pricing is too much for the actual 'quality' that you get, and as for the sizes... I had read that it was better to order a size bigger but a size bigger than what exactly is the question? A very disappointing buy and unless you are a size zero best to stay clear

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Lou,

Thank you for ordering from our website, we are so sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And please confirm with us which items of your order did not fit, we will certainly help you to solve the problem.

Waiting for your reply!

Thumbnail of user yolandep1
Texas
1 review
3 helpful votes
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June 14th, 2017

I ordered clothes on May 24 and on June 5 I got an email saying something about how the warehouse is being updated and that it would be delayed for 3-5 days. Then on June 11 I got another email saying my order was still delayed and that it would be sent out in the next 5-7 days. This is taking forever, and I want to know if my clothes are ever coming or if I should just cancel my order? I've heard good things about romwe but this is very frustrating.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Yolande,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, except the item (swimwear170417703), other items are ready for shipping?
How about we ship the ready items out for you first?
If you are not willing to wait, we could also help you to cancel the item (swimwear170417703) and issue the refund.

Waiting for your reply!

Thumbnail of user kats58
Canada
1 review
2 helpful votes
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July 1st, 2017

Please don't buy anything from them. I ordered denim shorts and a few dresses. They came in a really big size. Plus, my shorts aren't even denim, they're made of nothing but crap! I tried to sing into my account for a refund, but they won't let me log in. They sent me a link to reset my password but that link doesn't even work. I tried to reset my password with another email, one that I've never used on Romwe, and the link worked perfectly. So I basically received crap and can't even refund it. Please save yourself and DON'T order from them. Thanks!

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Katarina,

Thank you for ordering from our website, we are so sorry for all the troubles.
The sizes on our site are not standard sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
Did you find your password? If not, please let us know, we will help you to find it.
And please confirm with us which items did not fit, we will certainly help you return and refund.

Waiting for your reply!

Thumbnail of user angelinac67
North Carolina
1 review
0 helpful votes
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July 9th, 2020

My package has been stuck in transit for about a month now and there has not been any status updates. USPS has the shipping label but they haven't received the package, I contacted them and they told me something is wrong on Romwe's end, and that I should contact them. Their customer service has been a nightmare I tried so many times to get in contact with them and nothing! I was supposed to get this package 5/28 the latest as I ordered it 5/3. I'm very disappointed and I either want my package or my money back. Worst part is on another account on ROMWE I made another order with the same card with the same amount of items and same type of items, on the same day too, that package came in, but this one which I was really looking forward too seems to be lost unfortunately. Please someone get back too me!

Thumbnail of user victoriam104
Georgia
1 review
1 helpful vote
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July 1st, 2017

I ordered three pairs of leggings, a top, and a jumpsuit. The leggings look great on and I wear each of them every week. The top fit a little weird which I expected due to the low cut nature of it, but I never received the red backless jumpsuit that I ordered. I contacted them about it and they told me to check in with my local post office. I have since made a case and still nothing has come in.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Victoria,

Thank you for ordering from our website.
We are so sorry that you have not received the item (jumpsuit150915501).
How about we process the refund of this item to your Romwe wallet?
You could use the money in your wallet to reorder on our website or withdraw deposit to your credit card at any time you want.

Waiting for your reply!

Thumbnail of user zakiyyahc
Virginia
1 review
2 helpful votes
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June 8th, 2015

In May I made an order of 6 items. I received 2 & they were in terrible conditions. I contacted Romwe & requested that they cancel my order and refund me. They canceled my order but never refunded me. We went back & forth with them trying to compensate me with coupons. Eventually they just stopped replying. I filed a complaint with the Federal Trade Commission. I'll let them handle it.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Sorry for the late reply and all the inconvenience we have brought to you.
Because of time difference and weekend before, we could not reply to you in time. Hope you can forgive us and accept our apology. But later we found that our colleagues have helped you to cancel your order. After finishing the refund, the money will be returned to your account within 10-20 working days. Hope you can kindly trust us.
We are really sorry that you are not satisfied with your quality and size. You can see the description of the item and refer to http://www.romwe.com/size-guid-a-466.html, then send us the images of your clear measurement so that we can check for you. After confirmation, we will refund you for any problems caused by us. And as you mentioned that we need 3-7 working days for processing, but because you wanted to exchange your size before, it caused the delay of your shipment. Hope you can understand us.
Sorry for leaving you such negative impression. But all of you are important for us, we never deceive you. So no worry please, we promise that your problems will be solved perfectly. Hope you can give us one more chance again.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely

Thumbnail of user davise9
Chile
2 reviews
0 helpful votes
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May 26th, 2015

Romwe is an excellent store. I ordered a floral shirt.The goods reached on time and I am happy with the quality and fitting of the product. It is just perfect as I want. I have to applaud this store for their delivery services. It is better than the average online delivery time period. Therefore you don't have to wait for ages to receive your desired items that you ordered from this store. You will for sure get what you are looking for and even much much more. Thank you Romwe.

Thumbnail of user aliciaj14
California
1 review
5 helpful votes
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December 12th, 2015

I ordered a pink sweater online, that was "one size fits all". The description said "loose fitting". And the sweater was very small when it came in the mail. It also was not pink, it was a shade of tan/orange. It had frayed stitching on the sleeves and bottom of the sweater. When I wanted to return it (only cost $11.50), they said I would have to pay for my own shipping so there was no point in returning it. I would recommend not buying from here since the pictures do not fit the clothing that comes in the mail.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We sincerely apologize to you for all the problems and the troubles. Please kindly accept our sincere and unreserved apology.
Please know that one-size also has sizes. It can not fit everyone. Hope you can kindly understand. You can get more size information about it on the sale pages. Generally, there will be 2-3 cm error because of manual measurement. Hope you can kindly understand.
Because of light and pixel, the real objects and the pictures on the website will have some slight differences which can not be fully avoided. Hope you can kindly understand.
We are really sorry that you found frayed stitching on the sleeves and bottom of the sweater. Could you kindly spend some time and send us some photos which can show the clear defects, clear differences and clear measurement so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Hope you can kindly give us the chance to serve you and trust us.
We are really sorry that you are not satisfied with the return shipping. Our website has noted that the return shipping need to be paid by the buyer. Hope you can kindly understand.
Romwe cherishes you and never want to bring you any troubles and make you so upset. We are really sorry for you of the all. Hope you can kindly forgive us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

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miao m.

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