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ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.
Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.
I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.
My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.
I was a bit apprehensive initially after reading a lot of -ve reviews regarding product delivery but, because we've finalized the dress for my cousin's wedding, I took the risk and went ahead with the order.
To my utter surprise, the product got delivered well in time as specified and the product packaging was good too.
Will certainly recommend!
I ordered $100 of clothes on 21/8 and it came about a week later (29/8). After reading so many bad reviews I was worried but then surprised when it came so quickly. The quality is good (neither bad/really cheap or amazing). Overall I am happy although the quality is not as good as other websites I have shopped from.
I bought a dress for my wife and it's fit well on her! She really love it. The quality is great. The dress took 3 weeks to arrive at my door step and can be consider as fast shipping because I'm from Malaysia!
The website is friendly. Easy for me to browse all the item and don't take to long to load the content and pictures. The customer service is also friendly. I contact them several time before placing my order and they entertain me nicely.
I definitely will come back again next time and also will recommend to my friend!
Thank you romwe.com for a great online shopping experience and you deserve 4 stars. See you in next order!
Ordered about ten shirts and 3 nice pairs of jeans and i got them around a week later. I'm very please with the price i paid and considering how much i got and the time frame i received it this was a great service that i'll recommend to friends and will use for my daughter in the near future
The clothes are poorly made. The material is flimsy. There is NO information as to how to return merchandise. The phone number they provide is in China! Customer service does not exist. Please... Think twice before taking a chance. It's not worth it. Pictures don't match merchandise!
Romwe has amazing deals but i always thought there was a catch! The shipping and processing time took WAY too long, and some of the things didn't look the exact same as they did in the photos. But other than that, i was happy with my order
Honestly, everything came in exactly when they promised. This website kept me updated, and did not spam me. I ordered 12 necklaces, 3 shirts, 1 hat, and 1 bracelet. Everything is high quality and very comfortable. The shirt did take longer to come in, but I notified the website, and they quickly responded, clearing up the fact that I can get a refund for the shirt or wait a little longer for it to be made. I got the shirt exactly when promised, and I can honestly say I'll be shopping their for things a lot more often since the prices are so low.
Tip for consumers:
Always take measurements before buying
I bought hats & visors from this website for my brand and when I opened my package the products smelled really bad like it was in the attic or around something dead. Other than that issue I have never had a problem with purchasing from this website.
Tip for consumers:
I would not recommend purchasing any hats or visors from this website after the incident I had encountered.
Products used:
Hats & visors
Hi, For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you and have a wonderful day!
The delivery took a while but I'm pretty much happy with what I received! Dresses r unique! One of the dresses doesn't look like the description was much shorter than expected so I won't be wearing it ever. But i would say I'll order again! Thank you!
Dear customer,
Nice day.
Sorry for the waiting time.
We have checked for you that your order is still in processing. Generally we need 3-7 working days for processing. Hope you can kindly understand us. If it is shipped we will give you the tracking number as soon as possible.
Normally, the order can be with you on 27 June. Hope you can kindly trust us.
We are so sorry to tell you that the Contrast Collar Striped Shift Black Dress in your order is out of stock. Would you like to exchange or refund? We need confirm with you. If you want to exchange, we hope you can give us the SKU or the link of the item. We will help you exchange.
Looking forward to your reply.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
Ads on facebook leading to this site are so misleading! This site completely misleads you by the images of their clothing. I bought 5 things and only received one item. The one item i did receive, was nothing like the picture and the sleeves were not sewed! I also keep getting e-mails that the rest of my order was now out of stock and they would not issue me a refund.
Dear customer,
Nice day.
We feel sorry to leave you with such a negative impression.
We have checked for you and we found there are 6 items in your order. Hope you can kindly understand and trust us. Because some of your items in your order sell well, we need to transfer them from another warehouse. To save your time, we shipped the items which have been prepared well to you. This package was shipped on August 26th. And the logistics information shows that this package has been delivered on September 1st. It may the package which you have received. Is that right? We need to confirm with you. You said you only received one item, would you please tell us which item you have received? Please tell us the SKU number of it and send us the photos of your outer package and the items you received. Sorry for the all inconveniences. The other items were shipped on September 15th. The tracking information needs few business days for updating and sometimes we may not be able to get detailed tracking information until it has been delivered to your country. To protect your privacy, we will send your detailed order information to you via email. Hope you can kindly understand and trust us.
Besides, there is one item in your order is out of stock. Really sorry for that. We will strengthen communication with our factories about this problem and improve it later. Hope you can kindly understand and trust us. Would you like to choose some substitute of the item at similar price so that we can arrange for you? If so, please send us its link, SKU number and size. If not, we will refund to you for this item as soon as possible. Hope you can kindly trust us.
Generally, the real objects and the pictures on the website may appear slight differences because of light and pixel reasons. Hope you can kindly understand. About the item which you received, would you please send us the photos which can show the defects clearly so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly trust us.
Romwe cherishes its customers. We never deceives our customers and we will serve our customers with our best efforts. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Their website is beautiful and easy to use. I found a great pair of snow boots that are perfect for the season, and so affordable. The item arrived in excellent condition, and I was impressed by the quality. I love the boots and wear them every chance I get. The whole process from start to finish was painless.
I'm placing another order right now!
Tip for consumers:
Make sure you check their sale section! So many great deals!
The material is very cheap and the sizes are extremely inconsistent. I ordered the same size for all swim suits and some are too big while others are too small and they all fit weird and look completely different than they did online. The cost was most than expected because of duty charges coming into Canada. Usually when I order online from other sites they will factor in and include duty in the total. Extremely disappointed since swim suits cannot be returned and I will never wear them
Dear Kaitlyn,
Thank you for ordering from our website, we are so sorry for letting you down.
We have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that. Please confirm with us which items did not fit, we will certainly help you to solve this problem.
And about the customs duty, please send us the photo of the receipt, we will refund half of the cost to you for compensation.
Looking forward to your reply!
I order the Black Cross Halter Backless Sexy Dress for my girlfriend. I was looking for something fun and sexy but i'm a guy and i don; t know what i'm doing. Luckily, this website is easy to use, the pictures and descriptions are informative, and their customer service is incredible. They were so nice to me. It's like they took pity on me, being a guy. At first I was going to go with something else, but the item I went with was actually on sale and my girlfriend ended up loving it. It looks great on her and I'm happy too! Will definitely be a repeat customer! BTW, they have free shipping. This is my new go-to place for buying gifts for my girl! Nicely done and thank you so much for your help!
Tip for consumers:
Take advantage of their sales. I got my order at like 35% off!
Kind of cheap quality, but you get what you pay for. Everything looks as it did in the picture. However, I did order a skirt that definitely does not fit in the category of an L. Everything else was pretty dandy, though. They fit a lot of clothes into one compact package, it's a little magical.
Placed a large order through the site, was expecting express shipping of my items. It has been over a week and the order is still in the processing phase and has been since it was placed. Have tried to contact the site several times both by lodging a ticket and also have attempted to contact them through their online chat service, but of course i have received no response either way. Really disappointing because the clothes look great on the website but from what i have read otherwise the quality of the clothes is very poor, and in some instances people do not even get what they order...
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
Because of time difference and three-day holiday before, we could not reply to you in time. Hope you can forgive us and accept our apology. Generally speaking, we need 3-7 working days for processing rather than 3-7 days. Hope you can kindly understand. Sorry for leaving you such negative impression and bringing you all the worries. But Romwe is fast-growing company, all of our colleagues are sparing no efforts to meet your requirements. And we have improved a lot recently, hope you can trust us and give us one more chance again. We promise that we won't let you down. We know that you have submitted dispute, so we can not arrange the shipment for you now. Do you still want to this order? We need to confirm with you again.
Waiting for your reply.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
I bought two dress for my younger sister from this site. Http :// www.romwe. Com is the best site of online shopping I ever used. Purchase is very fast and products are cheaper than other site. It is better than the average online delivery time period. Therefore you don't have to wait for ages to receive your desired items that you ordered from this store. You will for sure get what you are looking for and even much more. Recommend this site.
My boyfriend ordered a package at the end of may and since May 31,2020, the tracking information has been stuck on label created, usps awaiting item. However, I ordered after him and received my package. He needs his package urgently for a trip and I cannot get in contact with the company.
I ordered clothes online from Romwe and I always fit into a size medium at all stores, I wear a medium because I am 5 foot 8 but I am still very skinny. I ordered four shirts that were supposed to be one size fits all. The shirts I received looked like youth clothing that barely would go over my boobs (which are average size as well). I ended up giving the clothes to my 13 year old sister...
Hi Hannah,
Thank you for ordering from our website, we are so sorry for letting you down.
The sizes on our site are not standard US sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And if you are not satisfied with the items you received next time, please contact us, we will certainly help you return and refund.
Please feel free to contact us again if there is anything else we can assist you with.
Sincerely,
Romwe Customer Care
ROMWE is a wonderful website for ordering items online! The store has a great variety of choice, low prices (there are special prices on some items, discounts, sales, etc.), fast shipping and good customer service!
I ordered items from ROMWE a few times, and I was always satisfied with my orders. The store offers the most fashionable and stylish clothes, and, what's most important, the quality is always high.
Also, their size chart is good, too (my items suit me perfectly!)
My Girl friend just love it. This dress Quality of a material is frivolous, feel is smooth, wearing comfortable, crisp, good moisture absorption, air permeability is good. Loose light wool fabric: easy soft, loose structure, light weight, feel soft, elastic, good permeability characteristics, wear comfortable.
I will definitely reorder some more awesome products from ROMWE and will definitely recommend this to friends and other online searchers.
I have ordered from here before so I was trusting that this time would be like all the other times but they really disappointed this time ordering. I ordered my items in the beginning of May 2015 and was very patient for a MONTH of waiting for the package to be sent and a confirmation to be received. I had chose the express shipping and am well aware of the processing time of 3-7 days. I've kept in contact to see what my order status is and every time they keep saying it'll be shipped out asap or within a couple days. It's been a month, now in June with no package still and the same message being sent to me every time I check. I am a patient and hopeful person so I am really hoping that they will send me my stuff as it has already been paid for. I'm not going to say they scam people but just be cautious and aware that this will happen to you. This has been such a painfully long process of me contacting customer service to urge them for my shipment. Be cautious shopping here.
Dear customer,
Nice day.
Sorry for leaving you such impression.
We have checked for you that your order has been prepared well and we will send it as soon as possible. As you know, we need 3-7 working days for processing. Actually, we have prepared your items well on 18 May. However, you contacted us and told us that the items must be shipped on exact date. If not, you will cancel your order. For the exact date, we cannot confirm. Thus, we need time to confirm with you. Hope you can kindly understand us.
Do you still want your order? We need confirm with you.
Looking forward to your reply.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
Do not order from the website unless you have 2+ weeks to wait for your order. The website gives false information and doesn't try to resolve the issues. I was told my order would be delivered to me in 3-5 business days, and 2 weeks later from the expected date my order is supposedly still in China. This website is shady and the customer service is terrible. No one can give a direct answer and they offer no compensation for doing such a poor job. I will not be giving them my business again, and neither should you.
Dear Julia,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order. Because some of your items are our best sale products, therefore, they take more time for preparing.
And now your packages has been shipped out, for more details, please check your email.
If you have any other concern, do not hesitate to contact us.
When I ordered from Romwe The site showed very good quality clothes but when I received them I was shocked to find that the material was very cheap and did not whatsoever look like the picture. Researching a bit more I found that the company was located in China and I now immediately regret buying from there. I only recommend buying sweatshirts and jumpers from there their jewellery is very cheap and my bracelet broke on the first day i got it because it was that low quality.The customer service was al right just took a long time to answer. I would definitely not order from them again, but I was okay with some of the products.
All in all be careful when ordering from Romwe and choose mostly sweaters or jumpers...
Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time. Sorry for the late reply. Because of the time difference and weekends, we can no reply to you in time.
Our colleagues did conduct check for every product issue out. It is a pity that it was ignored. But our customer service has given you the free RL and you can return them back, is it ok?
Here is our address:
EC HUB
PO Box 9028
E. M. C. - Building 829C
1934 Zaventem - Brucargo
Belgium
Hope you can provide us the tracking number and the tracking link of the returning parcel. We will refund you money when we receive the parcel.
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
If there is any other problem, please feel free to contact us.
Waiting for your reply.
I placed an order 2 weeks ago. It says that it is still in the processing. I have never heard of something taking 2 weeks for it to ship. I had to email them multiple times to see what was going on. They keep telling me "don't worry" umm... yes I will start to worry when I have spent over $200 on things. I cancelled my order today because this is ridiculous. I then saw all these reviews and said that to get your money back is another long dragged out process. Its funny how quick they take your money but forever to get it back. I told that to the "customer service" person and once again they kept telling me "don't worry". This place is very unprofessional and I am very happy I cancelled this order. I just want mt money back now.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down. And we apologize if our customer service team didn’t perform the way you hoped would.
We are truly sorry for that you cancel your order when we are processing for you. Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but if the items you ordered happened to be in great demand, it will take longer for our suppliers to get it ready, we apologize for the delay.
We have refunded to your Paypal Account on August 4. The process usually takes 3-4 business days. You can check it a few days later.
We apologize for all the disappointment and inconvenience you’ve been through. You can contact us if any problem.
I placed my order over a week ago and it still hasn't arrived. I needed the clothes for school but obviously it's too late. Why does it take so long to ship. I will not change the stars until my package has arrived.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on August 1 including 6 items. It takes 3-7 business days for us to get the order ready for shipping. Now, your items have been prepared well. We will ship out them within 2 business days.
Apologies again for the delay, hope you will receive the order soon!
Gain trust and grow your business with customer reviews.
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
Hi dear,
I am sorry that you are unsatisfied with the items. There might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens. We hope that you can understand it kindly.
And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
We do not provide phone service currently, if you see some phone numbers, please do not call it in case it causes some losses. And our customer service will reply customers within 24h, please wait patiently.