• ROMWE

ROMWE

Write a Review

Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
168
See all photos
How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

Reviews (2,127)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user rimas7
India
1 review
3 helpful votes
  • Send Message
January 8th, 2017

I called for a lot of stuff from this site and was really put off with the quality. The clothes are so thin and they are so different from the photos on the site. I followed the size chart when i ordered it but nothing fits right. Done with this site!

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Rima,

Thank you for ordering from our website, and we are so sorry for letting you down.

We know that our measure is not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that.We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.

And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
If the item did not fit, you could return them back to us, what do you think? Please let us know.

Looking forward to your reply!

Thumbnail of user ayleenl
California
1 review
1 helpful vote
  • Send Message
May 21st, 2017

The prefer tasked about 3 weeks to arrive but the clothes are nice. Exactly what's in the picture. I have to write 100 words and I don't know what else to say. The clothes are a nice price and they have free shipping over 60$

Thumbnail of user jadynl
Texas
2 reviews
1 helpful vote
  • Send Message
September 8th, 2016

I ordered 8 things from here and they said 24 shipping but i still haven't got them and I don't think you want to order stuff from here especially for a specific time. I ordered from a different site after I ordered from romwe and it still came in before the stuff from romwe even processed... because it is still processing!

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Jadyn,

Thanks for ordering from our site. We are truly sorry for keeping you waiting.

We have checked your order, it shows some of your items are our best sale products, therefore, we send a few days for stocking. Now your order is ready for shipping, we will ship to you as soon as possible.

If you have any other question, do not hesitate to contact us.

Thumbnail of user isabelal
Brazil
2 reviews
3 helpful votes
  • Send Message
June 20th, 2015

I just got my order. I ordered from Brazil, took the express shipping. Dindnt had to pay any extra taxes. The quality of the clothes are very good, does not even look like "china made". Order your regular size, dont order a "bigger size for safety", because all the clothes are normal sizing and you will what you order! :) Took less than 20 days to arrive, the packcage was good. I ordered 16 clothes (dresses, skirts and shirts). I do recommend!

Tip for consumers:
Order your normal size! Dont order a bigger size for safety, sizing of the clothes is accurate.

Service
Value
Shipping
Quality
Thumbnail of user domaniquec
Maryland
1 review
6 helpful votes
  • Send Message
June 20th, 2020

Received my package on May 13th and initiated a return the same day. The website said I would be emailed the return label. I never received it. I tried to get in contact with customer service yesterday but there is no number. The chat takes forever for you to actually get to a " live person " because they have BS automated responses at first. Once I got ahold of this "live" person be stated he would look into the order and the return. The person never came back to the chat. Terrible customer service. Will never order from them again.

Thumbnail of user makaylae1
Michigan
1 review
0 helpful votes
  • Send Message
May 10th, 2015

I recently purchased the Batwing Birds Print Shift Dress from Romwe in a size Large. The dress fit perfectly. I’m 5’4’’ and it hit right above my knee, perfect for a summer wedding. Keep in mind the measurements listed are in centimeters. I had to convert from inches to make sure I was ordering the right size and am glad I did for the extra assurance. The colors of the birds pop off the cream background. I’m planning to continue to use Romwe when I complete my outfit with shoes and accessories. The deals they offer on their products are amazing!

Tip for consumers:
Convert your size into centimeters!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user williamh144
GB
1 review
0 helpful votes
  • Send Message
January 17th, 2016

I made an order on romwe in December just before Xmas. I ordered for more than 80 euros of clothes. After doing so, I started reading reviews online and I litterally freaked out as there were so many negative reviews, I thought I will have to leave a comment online if I have a good experience with them.
So I have received all my clothes slighty late but they were really good in terms of communication and I was in touch with someone all the time.
Regarding the clothes themselves, I like them all! The quality is not amazing but at the end of the day similar to any shop like peacock, new look, primark.
I really liked the 3 tops. The 2 skirts are also nice but quite small. There was only one size available and I'd say order it only if you are really slim.
All in all, I am very satisfied with my order and would definitely make another order but maybe more for tops than bottoms!

Thumbnail of user hassym
New York
1 review
0 helpful votes
  • Send Message
March 5th, 2016

Really great experience in Romwe! Huge collection of dresses here and a big shopping place here. The price of dresses are so reasonable. I definitely will come further and highly recommended the Romwe

Thumbnail of user juliez78
California
1 review
7 helpful votes
  • Send Message
July 11th, 2020

I have used romwe for over a year now and i really liked it. Usually i would order packages once in a while but then recently i ordered a couple of packages, my very first package i ordered was may 6th and as understandable it would take a bit to ship because of covid, and then looking and the shipping it has stayed at a local courier facility for over one month and nothing it helping me try to find it

Thumbnail of user felisc
Canada
2 reviews
6 helpful votes
  • Send Message
December 12th, 2016

Well, unlike many people here, products I ordered arrived fairly quickly provided they shipped it from China to Canada. I am happy with the overall quality of most of the products. However, one t-shirt is of very poor quality (a gray one) and it is not one of the cheapest ones. I could guess the quality from the picture but I ended up ordering it since I really liked the design. It fits me pretty well and and the design is as I expected. But I don't think I would be able to wear it since the fabric gives me serious itches! So, choose clothes wisely from this site.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Felis,

Thank you for ordering from our website.

We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Please confirm with us, which item bothers you, we will certainly help you return and refund.

Looking forward to your reply!

Thumbnail of user haithama2
Arizona
1 review
0 helpful votes
  • Send Message
April 12th, 2015

First to mention I was satisfied with their customer service - I emailed them once about a product and received two replies almost immediately after. They were informative and polite! There was also a discount going on (which is great, who doesn't like a discount?)! It was my first experience at buying and I couldn't be gladder with the results.
The assistants are really helpful to help the customers to buy, the items are beautiful and great and the shipping time is great too. Handling was very professional and shipping was better than good. I appreciate your kind services to customers.

Thumbnail of user kappak
California
1 review
1 helpful vote
  • Send Message
January 11th, 2016

Ordering from this website from start to beginning has been a breeze. The shipping itself, and the sites processing time was very smooth. Once I finally received my item, I was very satisfied, the quality of the product was really surprising due to the affordability, and I would definitely recommend this to any of my friends.

Thumbnail of user alexs236
Florida
7 reviews
72 helpful votes
  • Send Message
September 12th, 2014

Horrible. The clothes took about a month to get to me and when I got them, they were absolute garbage. I ordered a dress and a pullover from them, the pullover is fine, it fits and is decent quality so I won't complain about that but the dress was appalling, it was made of very very thin material, obviously very cheap quality, and when I was taking it out of the packaging one of the buttons popped off--talk about junk. It didn't even fit either, It was skin tight and the zipper was stuck. Awful, will NEVER order from this cheap company again. Stay away.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,

Sorry for bothering you again.
In fact, the measurement problem keeps bothering our customer and we are discussing with our factory all the time. We are improving the problem as much as we can.
We have contacted our suppliers and they have promised that they will meet all our future orders promptly. We will monitor this very carefully as we wish to give our customers the best service possible.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: webmaster@romwe.com
Regards

Thumbnail of user martint28
Canada
1 review
0 helpful votes
  • Send Message
January 26th, 2015

I ordered my first order a month ago from Romwe and I love them. I had ordered this black asymmetrical faux shearling fur jacket which I adore. It looks super trendy. Shipping was fast and free. I will definitely be ordering from them again soon.

Tip for consumers:
Shipping could improve but still worth the price.

Service
Value
Shipping
Quality
Thumbnail of user sanyaa
New York
1 review
11 helpful votes
  • Send Message
November 1st, 2016

So i saw bad reviews AFTER ordering my clothes and starting getting pretty upset. However, when the clothes arrived- i was SO happy. The clothes all fit super well- especially for the tiny girl that I am- the smalls actually FIT me so insanely well. I am very happy with my purchase. I think sweaters are the best bet from this store but even the crop tops are super freaking cute. I am so so happy! Thank you Romwe!

Thumbnail of user mariesam
New Zealand
1 review
10 helpful votes
  • Send Message
July 29th, 2018

I have never seen this kind of embarrassing, poor, chemical infused, dye coming off to the skin and cheap fabric ever in my life.

I will buy one or two legit item than buy nine of the ill-legit ones.
Wasted time, money and feel sorry for the environment.
Clothings are so poorly manufactured that they don't even have the back and the front, threads are coming off, and the fits are very ugly.

I will NEVER EVER buy from Romwe EVER again. And anything from China.

Thumbnail of user phungl
Oregon
1 review
1 helpful vote
  • Send Message
December 9th, 2016

I love ROMWE. I have bought here many times and the goods are beautiful and fit well. Also, their customer service is awesome and fast response. I bought a shirt there (with other items), unfortunately, it is not available, they give me refund so fast. And when I want to buy this item again since I do like it, they give me a coupon like I can buy the shirt without shipping fee (I hate shipping fee :)) ). Love it!

Thumbnail of user tanishao
Canada
1 review
7 helpful votes
  • Send Message
May 3rd, 2016

So awful. Some of the clothes were okay but half of the dresses weren't the right fabric, they were incredibly short. So short that they cant be worn as dresses and the invoice that I'd received as a "packing slip" contained $57 of good when romwe charged me $300... The clothes look nothing like the photos. Some still fit okay but the dresses I'd expected to be better quality because they were more expensive were the worst ones. I had previously ordered longer more formal dresses off this site and it didn't even come close to the same experience. I am so unimpressed I want a refund but absolutely refuse to pay to send it back so here I am at a loss for money regardless of what I want to have happen.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Tanisha,

Thank you for being a loyal customer, and we are sorry to hear about what happened with your order.

The invoice in the package marked a much lower price because we want less hassle from the customs, and we didn’t charge extra money from you with the order.

It’s really a shame that they don’t fit. Our clothes are manually measured, and we consider a difference of 1-2 cm acceptable. However it’s our fault that you’re not satisfied with what you got, and we certainly would like to help you make this right.

Would you please provide us with the correct order number? We will provide you with the return label for you to go on with the free return.

Please be assured that we would like to get this resolved for you as soon as possible.

Thumbnail of user mehmetu5
Nevada
1 review
1 helpful vote
  • Send Message
August 7th, 2020

I emailed Romwe for the wrong address delivery however there is no answer for 3-4 days. There is no other communication option and i feel that i lost the money. It was first experience from Romwe and it seems like it will be the last one! Bad experience!

Thumbnail of user sh9967
Australia
1 review
2 helpful votes
  • Send Message
December 10th, 2015

First of all, most of the clothes did not fit me. One of the dresses did initially, but the cheap zipper does not zip all the way up.
The clothes were also clearly made of a different material from the photos. They do not appear see through in photos but the ones that I received were see through. Additionally, one of the dresses had a weird stripey pattern that was not in the photos. To add to that, the stitching was coming apart as soon as the package was opened. I've seen them reply to complaining customers that the pixels and lighting in the picture caused the difference between the photo and what they really received, but there is frankly no way that those items are the same.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We are really sorry for all the problems you have.
Before shipment, we all have quality control and the problems with the item are really out of our expectation. Would you like to send us some photos which can show that clear defects of the zip and the pattern and other items so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Sorry for the inconveniences. Hope you can kindly trust us.
About the material, you can know more about it on the sale pages. Romwe cherishes its precious customers and never deceives them. The material is really the same between the items and the photos on the website. We are really sorry that the light and the pixel can really cause the differences between the items and the photos on the website which can not be fully avoided. Hope you can kindly understand. You can also send us the photos which can show the clear differences clearly. After checking, we will also be responsible for it. Hope you can kindly trust us and give us the chance to help you solve those problems.
Besides, we found there are four items in your order sell well. To save your time, we sent the items which have been prepared well to you. They were shipped on Dec 1st. The logistics information shows that your parcel has been delivered successfully. To protect your privacy, we will send your tracking information via email. Hope you can kindly understand and trust us. And after the rest four items are prepared well, we will send them to you as soon as possible. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user yasint
New York
2 reviews
0 helpful votes
  • Send Message
December 27th, 2015

The Romwe is really a huge market place for shopping. There are a huge collection of dresses. I really like to shopping from here. Most of my friends often shopping form here. Their customer service is really awesome and helpful. Thanks Romwe

Thumbnail of user edwinal1
Australia
1 review
14 helpful votes
  • Send Message
May 22nd, 2016

I ordered 8 items of clothing from Romwe and was soo eagerly awaiting the delivery. I was soo extremely disappointed to find EVERY SINGLE item was a cheap CHINESE version of what was displayed on their website. BEWARE, this is just another asian website trying to scam people into believing they sell good quality clothes. All the clothes were almost see through, and were made from the cheapest of materials. They looked nothing like what the picture looked online. Spend the extra few dollars and shop elsewhere. I have never been more disappointed with an online shop.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

Please give us your correct order number that we can help you as soon as possible.

We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us (our e-mail address is webmaster@romwe.com) a few pictures of the items you received, we would surely help you with the return and make this right for you.

Apologies again for all the trouble.

Thumbnail of user karinel
Brazil
1 review
2 helpful votes
  • Send Message
April 21st, 2014

This website is a great deal! It is a trusty site, so you can shop with safety. The prices are good, the quality of the products too! The shipping is fast (and free!) and you will definitely love the products you order! I love Romwe! <3

Thumbnail of user eshk
India
1 review
2 helpful votes
  • Send Message
April 19th, 2014

I love this website. All the latest trends are available here. The quality of the products is very good and romwe offers many things that are not easily available in my country. And the layout of the site is very user friendly

Thumbnail of user dominiquee17
Nicaragua
1 review
1 helpful vote
  • Send Message
June 25th, 2020

Update: So Romwe did answer answer my inquires through customer service and they also reached me through my email. They refund me what I pay for customs and Im so happy now The products were great, they all fit me perfectly and they arrived so fast. Dont hesitate to buy and if you have a problem they will find a solution for you!

I placed my first order and chose standard shipping to Nicaragua, that was the only option Romwe offered me. Now Im being charged customs fees even though the website mentions you will only be charged customs if you choose express shipping. My order was sent through express shipping I guess, because it was DHL. But I didnt ask for that. I wanted the standard shipping I chose because I know customs is really expensive here in my country. Now DHL is telling me I have to pay over $50 and my order was just $90. Im so mad and sad at the same time.

I already tried reaching them through customer service, but I didnt get a response.

Tip for consumers:
Read the size chart for each product! Measurements vary.

Service
Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.

Company Representative

Thumbnail of user miaom
miao m.

How do I know I can trust these reviews about ROMWE?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about ROMWE?