• ROMWE

ROMWE

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Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
168
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How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

Reviews (2,127)

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Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user caric29
Canada
1 review
0 helpful votes
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October 9th, 2020

I bought 2 dresses and three shirts. The design was the one that I choose but the quality is horrible, the dresses were not the color that I wanted but they still send me two different colors.
I returned the full package and I NEVER got my money back nor I got an answer from them.
There is no customer service, they are auto-replay emails.

Thumbnail of user bethanys15
Canada
1 review
0 helpful votes
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January 8th, 2016

I got 2 sisters and i am the oldest. Both of them use romwe but this was my first time using them as my sisters referred them to me and i gave a try and yes my sisters was so true about them. They do sell products on low rate and quality of the products are great. Will recommended them to anyone who looking for quality products on low budget.

Thumbnail of user orlandom22
Florida
2 reviews
1 helpful vote
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May 22nd, 2015

I was a bit hesistant ordering from Romwe and was pleasantly surprised by the level of service and product received. I ordered a beautiful V Neck Sleeveless Ruffle dress for my wife who had to attend a special event. The dress arrived on time, well packaged and as described. We are very pleased with the quality and style of the dress and it fits my wife perfectly. Their customer service person provided a speedy and efficient service in answering all of my questions before I placed my order. For the price and quality of the dress, I'm very satisfied!

Thumbnail of user vem7
Georgia
1 review
3 helpful votes
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November 12th, 2016

I order 10 items and only received 3.The items I received are decent for the price. According to their package, they sent them all so they said they had to check with their warehouse and to give them 2-4 days which I have. I have been back and forth sending them pictures but it has not been resolved. Still waiting to hear back from them. I just want a refund.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Viridiana,

Thank you for ordering from our website, and we are so sorry for all the troubles.

We will process the the refund to your SheIn wallet, you will receive it within 1-2 business days. You could log in your account on our website and check your wallet. And you could use the money in your wallet to reorder on our website or withdraw deposit.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user cindyg22
Arkansas
1 review
0 helpful votes
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May 16th, 2015

Romwe.com is a great website if you are looking for stylish clothing that fits into your budget! There is a large selection of tops, skirts, dresses and even necklaces to choose from and all of their clothes are gorgeous and up to date with the latest styles and fashion! Ordering and paying was super easy, I have no complaints! I got my items and I couldn't be any more thrilled! The website is really easy to navigate and I can always find something to fall in love with. I highly recommend romwe.com and I am going to continue to use romewe.com to expand my wardrobe and accessories!

Service
Value
Shipping
Quality
Thumbnail of user closef
California
1 review
1 helpful vote
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February 4th, 2016

Best quality of product and reasonable price. It is easy to choose the best dresses from the huge collection. I really like to shopping here. Really best experience from here. I definitely will go in future.

Thumbnail of user radhas9
India
1 review
9 helpful votes
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September 2nd, 2018

I am really happy with the products from romwe. I am regular customer of romwe. I have purchased lot of products and happy with all of them. They are true to size and fits exactly as in the given display picture. I am happy to continue my shopping and even suggested for most of my friends.

Thumbnail of user janb1
Hong Kong
508 reviews
1,295 helpful votes
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April 18th, 2014

The site is IMHO suspicious and has certainly ethical issues. They are pobably ashamed of being Chinese.

The site has a fake US number, but has certainly no physical address in the US. There is no company address on the website. You even don't know what country that gang operates from.

I don't believe that they are scammers, but buyers have a right to know where goods are shipped from.

Thumbnail of user finleyh20
Nevada
2 reviews
11 helpful votes
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January 23rd, 2016

It is very hard for anyone to impress me but for the online fashion shopping experience I love ROMWE.com as an online shopper you will agree that biggest fear to wish for an on time delivery and for the right product like posted on the website.

Thumbnail of user christianan1
Australia
1 review
7 helpful votes
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July 14th, 2016

I was trying to order some clothes from their app store which said that you get a 60% off your first app order. When I applied the coupon code the amount was not reduced and when I contacted them their answer was that the 60% was from the retail price and not the price listed on their website. This was not stated anywhere in their advertisment. I am Very disappointing on their deceiving advertisements! Will not be ordering from there

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

We can not get any effective information through the order number you provided. Please give us your correct order number that we can help you as soon as possible.

We are sorry for confusing you. The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more.

We apologize for all the disappointment and inconvenience you’ve been through, and we’re doing the best we can to make everything easier for our customers because we know there’s still a lot for us to improve.

Thumbnail of user nilc
Virginia
1 review
4 helpful votes
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October 30th, 2015

I really surprise with their great customer behavior and service. It is great option for the customer to choose their dressed from huge collection of dresses. The price of the dressed is really cheap. In one word, it is great experience to shopping from Romwe.

Thumbnail of user arianl
California
1 review
1 helpful vote
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March 7th, 2016

I always want to buy a perfect dress for my girlfriend. She is very loving to me and i always want to gift her some special dress. I get confused every time when i want to gift some. But i really happy for found Romwe. They are perfect to me and be always perfect.

Thumbnail of user evak16
Washington
1 review
2 helpful votes
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July 7th, 2016

The shipping was a bit slow, but I am overall pleased with the results. The prices are amazing, and so cheap, and you get what you payed for. A shirt I bought was a bit thin, but it was $5.99 so I'm pretty satisfied.

Thumbnail of user helenaw6
Indiana
1 review
10 helpful votes
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March 18th, 2017

When I first ordered from Romwe, my expectations were low considering that it is a very cheap, online, Asian website and because lots of the reviews on here were horrible. My order only took less than two weeks to arrive, which is incredible considering it is coming all the way from Asia. I ordered three shirts and one bag, and I did not think they would come the way the looked in the pictures. Ulitmitally, they looked even better than they do in the pictures and they are some of my favorite new clothing items!

Thank you for your wonderful service Rowme, I will be ordering from you again in the future!

Thumbnail of user edenm26
Ethiopia
1 review
41 helpful votes
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June 16th, 2019

First, I would like to say that I received my items 3 days after placing an order! I have shopped from many online stores before but I swear, ROMWE has exceeded my expectations. THE BEST!

This was my first time shopping on ROMWE and I am very, very pleased and surprised by their professionalism, organization and fast delivery. Great quality too.

I will shop again very soon <3

Thank you!

Tip for consumers:
Choose wisely what you want to buy so you don't end up regretting it.

Products used:
Everything!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user diamondz5
South Africa
1 review
10 helpful votes
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March 10th, 2018

My order was placed and I got a notification for the payment going through. I went back to check why it was taking so long and then said it cancelled. It took my money and cancelled my order. Please help.

Thumbnail of user ruhamat
New York
3 reviews
6 helpful votes
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March 14th, 2016

The Romwe is a big online shopping place and their customer service is mind-blowing. The delivered their product to their customers very quick. There are variety of dresses here. I like to shopping here very much. Highly recommended the Romwe!

Thumbnail of user aliciag12
Bangladesh
1 review
3 helpful votes
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January 27th, 2016

Am happy to be a customer here in here, i purchase my dress( a T shirt and blue jeans) here and it was shipped in due time, the most interesting part of it all is that the dress is of good size and it was my normal body size. Keep the good work up!

Thumbnail of user camilled11
Canada
1 review
2 helpful votes
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April 15th, 2016

I ordered 4 dresses on romwe and i was insecure about the sizes with all the bad reviews. All i can say is follow the size chart! Im usually a Medium size in canada. I took all my mesures and following the chart i ordered 1 small, 1 medium and 2 dresses in L. Guess what they all fit! All you have to do is follow the chart even if its annoying! About quality you get what you pay for. One of them add some small white spots. I thought it was dust but i cant wash it its like bleach.

So the important thing is: DONT FORGET TO USE TE SIZE CHART!

Ah and yes i paid 24$ extra for clearance process.

Overall its a 3 stars for the unexpected 25$ and the bleach spots

Thumbnail of user cheril2
Indiana
1 review
6 helpful votes
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June 20th, 2014

I bought a coat from ROMWE and it took a month to get to me. I wasn't that worried about it however because it was actually for the next season. What makes me mad is they sent me the wrong size! I contacted the customer service and told them this and the size I ordered is sold out. I asked if they could send me a shipping label so I can send it back but they refused and told me they would refund me just %20 of my purchase and that I should give the coat to someone else. Huh? Why should I do that? I paid for a item. They sent the wrong one. Now they won't send me a refund or a shipping label. Why do I need to be out money on THEIR error... not mine! Good grief. Buyer beware. If they send you the wrong item they won't make it right. Won't be buying from them again. Customer service is non existent.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,

Hope you are well.
We sincerely apologize for the clothes which have size problem, you can send some images of our size problem so that we can check with our factory.
We are improving our speed of transportation.And we will try our best to bring you professional and meticulous service.

If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: webmaster@romwe.com
Regards

Thumbnail of user sb159
GB
1 review
2 helpful votes
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May 7th, 2016

I bought £45 worth of clothes expecting nice looking tumblr clothes and they turn up 10X too big,, one of the pair of shorts were broken,, one completely different to what it looked like on the site,, my two peice I ordered was a complete different material as shown on the picture,, it was squidgy and felt like a sponge. I will not be ordering from here again.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi there,

Thank you for ordering from our website.

Each product on our site will go through strict quality assurance before they’re shipped to our customers, and we apologize for what happened with your order.

We will check with our suppliers to make sure this won’t happen again to other customers, and we want to make this right for you.

Would you please send us a message with your order number? We would like to offer a full refund for the broken shorts, as for the other items, we will provide you with a return label for you to go on with the free return and full refund.

We never want to lose you as a great customer, and please be assured we wish to get this resolved for you as soon as possible.

Thumbnail of user ikhanvbodel
Tennessee
1 review
0 helpful votes
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August 4th, 2016

I ordered some things from this site just 2 days ago, Aug 2 worth about 330 dollars and I received a mail this morning saying i have to send a picture of my credit card and my ID. I don't understand why I have to send a photo of my credit card and ID especially when the said amount has already been deducted from my account. I buy stuffs online with my card and I have never had to send a picture of my card before. Please explain this cos I don't get it.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website, we are truly sorry for keeping you waiting.

To avoid unauthorized transactions and ensure the payment security, we ask for the photo of your order payment credit card(last four numbers and card holder’s name) and the photo of credit card holder’s personal ID or passport or drive license.(show us the name). Hope you can kindly understand it.

Three of your items are still processing and the others have been prepared well. We will ship out your items as soon as possible after the last three items were prepared well.

Apologies again for all the trouble. Hope you can receive your items as soon as possible.

Thumbnail of user jazelc1
California
1 review
0 helpful votes
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November 5th, 2020

Hello, I order something on Sep. 11 from the romwe website, I then got an email saying that my address was wrong and my order will be returned to the sender and I change my address to a new one but I haven't gotten a package or I haven't gotten my money back. I was wondering how I can get my package or a refund?

Thumbnail of user kiml45
Germany
3 reviews
0 helpful votes
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April 11th, 2015

I bought a floral shirt on romwe.com. I was looking for that kind of shirt for a long time and i finally found it on the site! It is perfect and exactly what i wanted. The shirt will be the perfect addition to my summer wardrobe and will certainly be an eye-catcher! :) The sizing was perfect. It fits just right and was true to size! The fabric that was used is very soft and feels luxurious! It has a nice and unique cut and was made of a high quality considering the awesome price! Romwe has awesome customer service!

Thumbnail of user sazh
Germany
1 review
4 helpful votes
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December 15th, 2014

I wish i had seen the review before i placed my order. It's more than two weeks and they haven't even sent my order. And customer service is the worst ever. Things they do fastest only TOOK the MONEY from me, within 24 hours! Crappy website ever. Why isn't there any REPORT AS SCAM button here, i would gladly click it

Service
Value
Shipping
Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,

We sincerely apologize for any inconvenience we have brought you.
Over the last two months, we have had some problems with the supply of these items. We apologize for the delay.
Please give us your order number, we will help you deal with the refund. Hope you can understand.

If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: webmaster@romwe.com.
Have a nice day!

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Thumbnail of user miaom
miao m.

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