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ROMWE

How would you rate ROMWE?
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Pennsylvania
1 review
10 helpful votes
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I hated it!
April 19, 2016

I was so excited waiting for my order to come. I ordered a jacket with sweatpants and it looks like it will be a nice fabric. I measured myself and everything... but when it got here it is way to small... the pocket has a hole in it and the fabric is thin and cheap. Everything is made out of a cheap fabric. Also when I opened it I realized that the pants weren't even clean. They had spots that looked like dirt on them. This was the first time I have ever ordered anything from this website and the last.

Date of experience: April 16, 2016
miao m. ROMWE Rep
over a year old

Hi Jenmina,

We apologize for what happened with your order.

It is really a shame that the clothes doesn’t fit. The sizes on our site are not standard US or UK sizes, thus we have measurements on each product page for your reference when purchasing, hoping to make it easier for you. And were doing everything we can to make it easier.

Theres strict quality assurance before each product is packed and shipped, but if the pants came with defection or stains, please send us a few photos, we would surely help you with the free return.

Please be assured that we would like to get this resolved for you as soon as possible.

Iowa
1 review
3 helpful votes
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Trendy and affordable
October 18, 2017

I love the clothes on Romewe. They're trendy and affordable. The quality is great and the price is great. The shipping time is reasonable, too. Their clothes are cute and perfect for someone on a budget.

Date of experience: October 16, 2017
Australia
1 review
1 helpful vote
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GOT ripped off!
June 16, 2017

VERY dissapointed, clothes are incrediably small, even tho we worked withall the measurements stated, arms on tops are too short, quality of material is sad, and disgraceful. SOrry but they will not have us shopping from them again, what a waste of $160 :( lucky we have little people to hand them down to, as I cant afford to send them back

Date of experience: June 14, 2017
miao m. ROMWE Rep
over a year old

Hi Yvette,

Thank you for sharing your feedback. We're so sorry to hear about your experience.
We know the measurement guide is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that, we would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
If needed, we could help you return and refund.

Waiting for your reply!

California
1 review
3 helpful votes
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Bad experience
August 6, 2020

I ordered $120 worth of clothes all of it arrived. The quality of the clothing is horrible both hoodies and t shirts. You can tell the quality is horrible just by feeling it the first time. Only 3 of the shirts I bought were good quality but the rest of the shirts and hoodies were terrible quality and horrible material.

Date of experience: July 7, 2020
Montana
1 review
5 helpful votes
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I saw an ad for a sexy little black dress that I loved. I clicked into it and it took me to the ROMWE website. I hate ordering from places I'm not familiar with but the dress was only 11.67 so I looked up some reviews for this site. There were a lot of negative reviews but there were also a few good ones so I told myself, "It's only 16.65 with shipping. I'll try it once and if I have any problems I'll never order from there again." I ordered it on October 1st and received it October 9th. I opened it right away half expecting $#*!ty material or a messed up zipper. It was not any of that. The material I loved and the stitching was perfect and the zipper worked great! I tried it on and it fit me perfectly and looked freggin awesome on! I can't WAIT to wear this for New Years! Yea! I still can't believe what I got for that price! :) ! Thanks to ROMWE!

Date of experience: October 11, 2015
Canada
1 review
1 helpful vote
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So upset
May 5, 2021

My order was retuned to sender due to an isuse with my address. I just want to get a refund so i can repurchase to the right address. But getting in touch with anyone from romwe is IMPOSSIBLE. Im so upset with the service this is terrible. Such a scam and i may never see my money again. Their customer service does not exist, its just an automated one on their site that doesnt do $#*!. Im so angry 0 stars im never buying from here again this was such a waste of money.

Date of experience: May 5, 2021
miao m. ROMWE Rep
over a year old

Hello, For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar

Alabama
1 review
4 helpful votes
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Disappointed
March 28, 2018

I ordered a baiting suit from this site and was disappointed with what I got. The baiting suit was significantly short in the torso so I cannot even wear it. I even ordered a size larger than I generally would because of some of the reviews saying they run small. Also, when I got it out of the bag it had a strong smoke smell. I would understand products smelling new or having an odd smell because theyve never been washed but it was strong and I was overall disappointed by the experience. EDIT- Since this complaint I have received a $10 discount and my refund, which I appreciate. Romwes response to my complaint has made up for the issue I had and I thank them for that!

ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 26, 2018
Australia
1 review
4 helpful votes
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Stitched up
June 28, 2016

Well I ordered a hoodie with Pockets... yes it had a hood and yes it had pockets... but the hood was sewn on back to front so when I wear it the pockets are on the back or if I wear the pockets at the front the hood is then on the front instead of the back. Photos available.

Date of experience: June 26, 2016
miao m. ROMWE Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

Our items correspond to the description on our site. If the the items are quite different from the description we promoted on the website, please send us(our e-mail address is webmaster@romwe.com) a few pictures of the items you received, we would surely make this right for you.

Apologies again for all the trouble.

Canada
1 review
11 helpful votes
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DON'T ORDER FROM THEM
December 5, 2018

Before I ordered I asked 3 different customer reps 3 different times to confirm that my package can be shipped through a different courier (and not the usual which is Canada post) because of an ongoing strike. They assured me that they can ship my parcel through DHL only for me to find out after a few days that they STILL shipped it with Canada post. At this point I know I won't get my package on time for my trip because the backlog for mail deliveries are going on up until March 2019. They are extremely unreliable and will say anything to get you to order so they can take your money and keep it since they won't let you cancel your order.

Date of experience: December 2, 2018
miao m. ROMWE Rep
over a year old

Hello,
I have sent you your refund details via email. Please respond at your earliest convenience and I will respond as soon as possible. Thank you and I hope you have a great day!

Pakistan
1 review
0 helpful votes
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I was much excited when I ordered sunglasses, and yes they delivered the product on time. It was a wonderful experience with ROMWE and I have already planned to order some other stuff from these people. As far as the product is concerned, It is up to the standard and am loving it. Thumbs up for team ROMWE :)

Date of experience: August 12, 2015
Michigan
1 review
1 helpful vote
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I ordered 3 shirts and 1 bralette, and after reading reviews I was nervous to get them. Two shirts I ordered were in smalls, and one was a one size fits all, along with the bralette that was a one size fits all. I was afraid that the bralette wasn't going to fit because I have a bigger bust for how petite my body is. They all fit perfectly, and I think the material of everything is great! I would defiantly recommend ordering from Romwe. I also read that shipping takes forever, but it only took 14 days to arrive, which I didn't think was bad at all. I defiantly will be ordering from there again.

Date of experience: April 29, 2017
GB
1 review
26 helpful votes
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So dodgy and awful
January 9, 2018

I placed an order, paid for it... the order was completed. I didnt get a confirmation email. I checked my order history on the app and it said that the order was placed but I still needed to pay, despite me already doing that.
I contacted the company on the live chat and they told me I needed to send a picture of my bank card and a picture of a photo ID to verify the purchase. This is crazy, so dodgy, no website has ever asked that before it felt like a scam. I told them that my bank has its own verification processes (CVV code, password for online purchases) so I dont need to send ROMWE further verification, especially sending personal details like my bank card.
They then informed me that they are protecting themselves from fraud?! I was trying to purchase a $20 order of two items, using my own address, details and bank card... how on earth could this be fraud?
Very strange and dodgy policies.
AVOID!

Date of experience: January 4, 2018
miao m. ROMWE Rep
over a year old

Hi Morgan,

Thank you for ordering from our website, we are so sorry for all the troubles.
Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before it is sent out for shipping.We carefully evaluate accounts to protect our shoppers from any unwanted billings.We seriously promise that we wont reveal your personal information to others, please kindly understand.

If you have any other concern, do not hesitate to contact us.

Sincerely,
Romwe Customer Service

Australia
1 review
3 helpful votes
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AWFUL!
July 7, 2016

This site is awful, yes the clothes are cheap but the sizing sucks!

Ordered size XXL jeans and they don't even fit a size 12 person properly. I ordered a skirt that said a size 68cm waist and it came as was only a size 60cm waist and the zip doesn't even work properly. Only 2 items out of the 9 that were order (over $180) fit properly even after I checked the sizing again and again before ordering to make sure it would fit. Very disappointed and never ordering from them again.

Date of experience: July 7, 2016
miao m. ROMWE Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us (our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.

Apologize again for all the trouble.

Malaysia
1 review
1 helpful vote
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It's gorgeous!
October 13, 2016

Received my dresses last week, I'm so amaze, the material is so good, soft and comfortable. I have wore it the next day for an event! It's worth to buy. Definitely will purchase again.

Date of experience: October 10, 2016
Arkansas
1 review
1 helpful vote
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Romwe is trash
July 4, 2020

Romwe is taking so fricking long with my order its making me mad like I just want the cute necklace like how long does it take to order this crap its a fricking two piece necklace and amazon and eBay can do way better they don't do a long delay like you guys do after this purchase I am never ordering from romwe again u can suck it romwe

Date of experience: June 4, 2020
Pennsylvania
1 review
7 helpful votes
Follow Macy M.
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I purchased three rompers from Romwe thinking I just made a great deal spending about 52$ for three (said to be) great pieces of clothing... When these clothes arrived I first felt the material and was not happy. The paper texture felt so cheap and the zippers were all jammed when I tried putting on the clothes. Each romper I tried on fit so horribly! The seams of the dress were in the wrong places. They fit so awkwardly that they are unwearable. I am so disappointed and I feel like I just threw my money down the drain. I want a refund.

Date of experience: April 11, 2016
miao m. ROMWE Rep
over a year old

Hi Macy,

We’re truly sorry for what happened with your order.

There's strict quality assurance before each product is packed and shipped, but if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return/refund and make this right for you.

We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.

The sizes on our site are not standard US or UK sizes, thus we have measurements on each product page for your reference when purchasing, hoping to make it easier for you. We know thats not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.

Please be assured that we would like to get this resolved for you as soon as possible, apologies again for all the trouble.

———————————— Update ——————————

Hi Macy,

Our customer service representative already sent a return label to your email address, please check that and go along with the free return.

Don’t hesitate to contact us if anything.

GB
1 review
1 helpful vote
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SCAM SITE - AVOID
July 14, 2016

I bought a Ted Baker dress from selfridges, it was too big but sold out everywhere. Romwe had a picture of the dress, was calling it Ted Baker and everything, I paid for the dress (same price as I paid in Selfridges). I waited and waited no delivery, realised no contact details on the site. Thought I had been scammed. 6 weeks later I received a cheap tatty cream lace dress, absolutely nothing like the ted baker one I ordered! Still not heard back from them.
SCAM SCAM SCAM - Falsely advertise products and send cheap China versions

Date of experience: July 11, 2016
miao m. ROMWE Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down. And we apologize if our customer service team didn’t perform the way you hoped would.

The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us (our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.

We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

Apologies again for all the trouble.

Utah
1 review
0 helpful votes
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Great fit
June 14, 2015

I just wanted to say that I love this skirt, honestly I was a bit skeptical about getting it because of the shipping price but all together it was about fifteen dollars, so not bad. It arrived very quickly, shipping was good. I only wore it once and have yet to wash it so I'm not sure how long it will last but I really do like the material and it seems sturdy. I wanted to get this skirt to wear high waisted and because I have a large bottom finding a skirt for this look I wanted to create without it being too short was difficult but I decided to give this one a try. I ordered the skirt with the higher waistline in black, size medium, and although a tad short I love it. It also looks cute for a longer look as well. I am 5'7, about 150 pounds. This skirt is awesomeeeee! I love it.

Date of experience: June 11, 2015
Australia
1 review
3 helpful votes
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Are they fo real?
June 30, 2015

Don't shop at Romwe after writing my last review I got a response and they said I ordered two of the same jackets myself mmm yeah ok and also they said the zip on the dress couldn't have been broken funny that I havnt worn or even tried the dress on what a joke. Then in the email they said this as well

Hope you can kindly understand and trust us.
And it may be little offensive but could you kindly give us a chance and revise the comment as well as star ratings into positive ones for us please?
Your help will be highly appreciated.

Scammers seriuosly dissapointing no way am I changing my review what I said is the truth

Date of experience: June 27, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
Sorry for the late reply and all the inconvenience.
First thank you for choosing Romwe. We have checked for your order, and found that you have ordered the same two jackets on your own. Hope you can kindly understand.
And we are sorry to hear that you are not satisfied with our items. Actually we always do quality-test and check every parcel carefully before the shipment. About the zipper, that is out of our expectation. We sincerely apologize for the inappropriate response of our customer service. Could you please send us the images of these items which can show any clear defects so that we can confirm with our factory? After confirmation, we will be responsible for any problems caused by Romwe. All of you are important for us, and any of your problems will never be neglected. Hope you can kindly understand and trust us.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best wishes

Ireland
1 review
0 helpful votes
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I am one happy gal
March 21, 2016

This clothing site does amazing sales. I compared items and prices across many. This worked out much cheaper... so this was no brainer. I was pleasantly surprised by the quality of the items too. This is something I really look for in clothes. As I make an investment, I want those to last... After several washes already the items are still in the same shape. Pretty satisfied. I got white blouse, black blouse and black bodycon dress (under 10 dollars). All pretty good for summer, but prob will wear all year around. I like the black blouse in particluar... It looks sooo sexy... Im one happy gal...

Date of experience: March 18, 2016

Overview

ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320
+168