• Roselinlin

Roselinlin

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Overview

Roselinlin has a rating of 3.9 stars from 3,767 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service, and good quality. Roselinlin ranks 32nd among Women's Clothing sites.

  • Service
    108
  • Value
    107
  • Shipping
    105
  • Quality
    102
241
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How would you rate Roselinlin?
Top Positive Review

“Amazing quality and fast shipping”

Almendra W.
6/27/20

The clothes here are of very high quality and arrived in a few days, extremely fast shipping. Clothing is true to size. Very happy with my blouses and skirts, I will definitely buy more items right away.

Top Critical Review

“Buyer BEWARE!”

Jeanne B.
10/13/23

This company is the absolute worst quality I have ever seen in MY LIFE! Material is all transparent, poor workmanship, and after one wash (if i could wear them), will likely be the last time to be worn due to the machine tearing them up! I can't even donate these clothing. So its either throw them away, OR save them for the next time when stores can't stock enough toilet paper! I literally threw my money away.

Reviews (3,767)

Rating

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Reviews that mention popular keywords

customer service (471) clothing store (93) return address (43) return policy (74) shopping experience (59) quality clothes (86) credit card (54) return label (22) post office (27)
Thumbnail of user jeanneb475
California
1 review
2 helpful votes
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October 13th, 2023

This company is the absolute worst quality I have ever seen in MY LIFE! Material is all transparent, poor workmanship, and after one wash (if i could wear them), will likely be the last time to be worn due to the machine tearing them up! I can't even donate these clothing. So its either throw them away, OR save them for the next time when stores can't stock enough toilet paper! I literally threw my money away.

Tip for consumers:
Horrible...unbelievably horrible. Company should be shut down as a SCAM!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Roselinlin Rep

Dear Customer,

Thank you for taking the time to provide feedback on our products. Sorry to bring you a bad shopping experience.

To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under the order? We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website.

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.

We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.

Best regard,
Ashley
ROSELINLIN

Thumbnail of user trishad26
Illinois
1 review
13 helpful votes
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May 29th, 2020

On a recent order they substituted a poor quality knit top for an item that should have been linen. Paypal decided it was not "materially different" from what I ordered so denied my claim for a refund. Anyone who buys clothes from them should be aware that they get away with this and if you're expecting a quality clothing item-don't.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user lint13
California
2 reviews
15 helpful votes
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November 11th, 2019

This site shows beautiful photos of lovely women's clothing at unbelievable prices. I ordered a sweater and received a high neck t-shirt in stead only faintly resembling the sweater. I am attaching photos: one from their catalog, the other is what actually showed up. Do not buy from them.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user bethr215
Pennsylvania
1 review
45 helpful votes
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July 30th, 2020

This is a Chinese company who does not want to refund or cancel an unprocessed item. The package which took 6 weeks to arrive was not properly packaged and arrived open and tampered with. One item was missing. Several other items were out of their packaging and still more were obviously taken out and thrown back into the packages unfolded. I took pictures and sent emails and the company would respond "there is no problem" "take another picture" and "wait few time". I have filed a dispute with PayPal to try to get a refund.

Tip for consumers:
Do not shop here. Clothing is defectively sewn shipping estimates are double the amount of time promised. Customer service does not speak English well if you need help. My request for a refund for a missing item said “ Wait few time”

Products used:
I need a refund for a missing item they refuse to acknowledge and would like a prepaid shipping label to return all of the tampered with clothing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user bonnieb36
Canada
2 reviews
2 helpful votes
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October 1st, 2021

I'm having a difficult time understanding how there can be any ratings above 1 star.
The clothing sent was garbage. Tried to return but of course the company is in Guangzhou China and will not cover the shipping charges. They even go into detail on how difficult it will be for you to return your items. Despicable company!

Tip for consumers:
Don’t waste your time or your money!

Products used:
NONE

Service
Value
Shipping
Returns
Quality
Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@roselinlin.com or by chat online.

Roselinlin is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user dianab1041
Pennsylvania
1 review
41 helpful votes
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August 3rd, 2022

This company can not be trusted. I ordered over $130 worth of clothes and they were of exceptionally poor quality. When I contacted them for a return for refund, they said I'd be responsible for shipping costs, including any tariffs back to China. The costs for that is over $100! These items came from Wash DC so should be able to be returned there. Their response was instead of giving me a full refund they would give me 15% refund. When I refused that, then the next email was to offer me 25% refund. WHAT A HUGE SCAM! Please beware!

Tip for consumers:
Clothing is cheap and cheaply made. Can only get 15-25% refund. They are located in Wash DC but send you a shipping label from China to return unwanted items. The costs are prohibitive! Over $100 to ship to China per Post Office

Products used:
Women's clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Roselinlin Rep

Sorry to hear that the product and return process do not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@roselinlin.com or by chat online.

Thumbnail of user catherineb334
California
1 review
58 helpful votes
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March 31st, 2020

This is a scam. The photos do not relate to what this company is selling. You cannot get your money back either, eventually they will offer to refund 15% or so (did not try to get this % money back, the whole process was too cumbersome). In some cases the item they send are almost funny in the loose way they pretend to copy the photo. For example you get prints on a very cheap polyester fabric instead of the embroidery pictured on the photos. Cannot believe I purchased anything without first checking the reviews. In the picture below left is the photo and right what I received...

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user jeannieb36
GB
1 review
9 helpful votes
  • Send Message
July 26th, 2019

Ordered a blouse, which to ages to arrive and when it did there was a massive fault right at the front. I contacted them and they said I could return it but had to pay the postage to China or else they would just give me discount. I was so fed up, I took the discount. The designs are good (and look great in the ads) but the quality of material and finishing is awful. Will not buy from them again.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user annah1001
Alaska
1 review
1 helpful vote
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May 24th, 2021
Verified purchase

Long delivery time. Terrible quality that is not even close to what is pictured and basically no return policy. This is the cheapest, worst fabric I have ever received from an online purchase. They highly discouraged a return and offered a 15% refund. Do not buy from this company.

Tip for consumers:
They make you pay all return shipping costs and make you ship it back to China. Then they tell you they will also take out return processing fees before refunding you a partial amount.

Products used:
1 shirt out of the entire order.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user aidanp23
California
1 review
1 helpful vote
  • Send Message
August 26th, 2020

I bought a shirt and a pair of trousers from them. The quality of material is quite cheap - maybe to be expected for the price. The shirt arms where about 4" too short. On questioning they told me I am responsible for returns packaging and that I would have to ship to China and then just offered 15% of price back as an option. Feel quite cheated. Be careful.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user aganan
California
1 review
1 helpful vote
  • Send Message
September 13th, 2020

Ordered clothes and accessories in this website. All items were crap they don't even look nothing like in the website. Everything was cheap materials. I can't even wear it. It's a shame. Don't be fooled from this site.

Tip for consumers:
It’s a joke and it’s a waste of money. Junk website. Don’t be fool by it.

Products used:
None sizing chart is not accurate

Service
Value
Shipping
Returns
Quality
Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

The Plain V Neck Casual Long Sleeve Shirts & Tops was cancelled and refund will be issued in one week.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user maryd1546
Georgia
1 review
0 helpful votes
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December 24th, 2020

I love shopping for clothes at these boutiques on the web, it's always awesome! Clothing designs are very good! Extra thanks for all your help! It's fabulous, they answer questions quickly to my emails.

Thumbnail of user almendraw
New York
1 review
0 helpful votes
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June 27th, 2020

The clothes here are of very high quality and arrived in a few days, extremely fast shipping. Clothing is true to size. Very happy with my blouses and skirts, I will definitely buy more items right away.

Thumbnail of user dianj3
California
2 reviews
6 helpful votes
  • Send Message
June 7th, 2019

I just threw away $70+ For poorly made, soiled clothes that don't fit! Wish there was a way that I could report these people... awful and the worse quality I've ever seen such poor quality and really want my money back but of course their website doesn't work.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user dagmarr1
Arkansas
2 reviews
3 helpful votes
  • Send Message
August 13th, 2019

The worse cloth I ever bought. I understand that if I don't pay high price for cotton or linen the cloth quality can't be very high either. But at least you should be able to wear them!

Size chart accuracy must have got lost in translation. Same size ( L) in 2 tops, one was a single person tent, the other was too small for my daughter wearing size S.

All photos of the 4 items I ordered are totally misleading. Stay away! Better save some money and buy some decent cloth.

I did not even bother to send them back and start an argument on refund. They went straight into the trash. You cannot even donate them without being embarrassed.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user fionap25
France
1 review
11 helpful votes
  • Send Message
June 23rd, 2019

3 items bought, only 1 as described, 2 others are cheap winter trousers not summer ones ordered. No return postage payable by them to China, they say. Site looks very attractive but no contact tel or address. Fabrics are cheap synthetic mix and badly packed. Never shopping there again.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user paulas294
Colorado
1 review
18 helpful votes
  • Send Message
December 11th, 2019

Do not buy from this company. Thieves in China. BUyer beware big time. No returns. Product looks nice but is crap.

I was scammed. Spent a bunch to mail with their label and just returned after 4 months

No stare

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user nancyi159
New Jersey
1 review
14 helpful votes
  • Send Message
August 13th, 2020

Order clothes for the next season as the current season will be gone by the time your clothes arrive. I placed my order mid May and just got it Aug 12. One item is still hasn't been processed and yes, I contacted my bank! I understand it's COVID but dang, 3 months? Their customer service responds quickly, which is good, but they still can't make yours clothes come any sooner. Clothes quality, not so good. The clothes are inexpensive and the quality shows why. One top's material feels like a thin waterproof rain slicker, another top snags to the touch, and one top started to melt when I tried to take some wrinkles out using a steamer set on low. Pic included. Sizes do run exactly like the size chart says so that was not an issue. I, however, will not be ordering from here again.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user caritinal
Austria
1 review
0 helpful votes
  • Send Message
July 8th, 2020

Amazing customer service, great clothes easy to buy, a pleasure to deal with. Thank you, I have recommended anyone who wants help with their purchases, the knowledgeable staff is very helpful and makes it less stressful.

Thumbnail of user debbiem852
California
2 reviews
1 helpful vote
  • Send Message
July 7th, 2020

The clothes look nothing like the photos online! My T- shirts and shorts were " dry clean only"! Shipping took 45 days, and customer service was terrible with just a standard computer reply. Save your money shop somewhere else!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user lydiar63
Sweden
1 review
4 helpful votes
  • Send Message
March 9th, 2020

This site makes it possible for Asian goods like clothing and beauty to be easily accessible to those living far from Asia. They have good quality brands and free shipping if you go over a certain amount

Thumbnail of user lorrih16
North Carolina
1 review
0 helpful votes
  • Send Message
July 13th, 2020

Ordered over $100 of clothing on May 25,2020. No updates to the tracking number since June 15,2020. Customer service continues to tell me to wait. They will not cancel my order or credit my account after numerous requests telling them I have never received the merchandise. Do not buy from this company.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user kariew6
Virginia
1 review
27 helpful votes
  • Send Message
August 23rd, 2020

Do not order from this company, it's a SCAM. Took 3 weeks to get my order, t-shirts were very poor quality. Tried to return, never heard back from their customer service, four tries. Opened the package for one of the tops and the only button on the shirt fell out. Buyer beware. You will be stuck with crappy shirts and no way to get your money back. How they are still in business, is a crime.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

Kindly please take photo of the related problem for our check so that we can solve the problem for you.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user chrisj519
South Carolina
1 review
2 helpful votes
  • Send Message
June 1st, 2020

After taking one month to arrive, with 4 or 5 requests to customer service to find out what was going on the two shirts arrived, way way too short to be of any use and now they want you to pay shipping back to China. Forget it. Buy off Amazon where there is some accountability.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user leoram5
California
1 review
0 helpful votes
  • Send Message
May 6th, 2021

Beautiful jacket arrived very quickly, good communication from the company to let me know every step of the way until it arrived at my door perfectly packed. Excellent payment options and clothing descriptions with pictures. Very happy, I will come back for another online purchase here.

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Miss W.

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