• Roselinlin

Roselinlin

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Overview

Roselinlin has a rating of 3.9 stars from 3,767 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service, and good quality. Roselinlin ranks 21st among Women's Clothing sites.

  • Service
    108
  • Value
    107
  • Shipping
    105
  • Quality
    102
241
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How would you rate Roselinlin?
Top Positive Review

“Amazing quality and fast shipping”

Almendra W.
6/27/20

The clothes here are of very high quality and arrived in a few days, extremely fast shipping. Clothing is true to size. Very happy with my blouses and skirts, I will definitely buy more items right away.

Top Critical Review

“Buyer BEWARE!”

Jeanne B.
10/13/23

This company is the absolute worst quality I have ever seen in MY LIFE! Material is all transparent, poor workmanship, and after one wash (if i could wear them), will likely be the last time to be worn due to the machine tearing them up! I can't even donate these clothing. So its either throw them away, OR save them for the next time when stores can't stock enough toilet paper! I literally threw my money away.

Reviews (3,767)

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Reviews that mention popular keywords

customer service (471) clothing store (93) return address (43) return policy (74) shopping experience (59) quality clothes (86) credit card (54) return label (22) post office (27)
Thumbnail of user cf152
Oregon
1 review
14 helpful votes
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June 27th, 2019

Do not order from this site!. Nowhere on their site does it say they are in China, that goods will be shipped from (and must be returned to) China and take forever. Their sizes are meaningless, the fabrics are a) not what is represented on the site and b) are total crap (not linen or cotton, some cheesy polyester material). No actual return info is on their site. You have to email them and then reply to that email within 7 days to get a return label. AND RETURN TO CHINA. Offered me 15% refund if I didn't actually return.
When the order confirmation appeared in my email (partially in Chinese) I knew I'd made a mistake but there was no way to cancel the order because the email did not arrive in time to do so. Their site is a total deception. Money lost, lesson learned.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user magdelenes1
GB
1 review
0 helpful votes
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June 17th, 2021

I always buy clothes from this website because they have nice styles at a reasonable price. I also like that they have a lot of offers and free shipping. Also, their customer service is very helpful and gets back to you quickly. I have been shopping on this site for over a year and I don't know where I would be without this website.

Thumbnail of user brendac628
California
2 reviews
1 helpful vote
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June 28th, 2020

I ordered 2 tops and did not like the fit. They make it sound (before you buy) like returns are no problem. Total crock. You must get permission and they do a song and dance about return shipping costs, taxes and customs fees to return to China. The alternative is a 15% refund and you keep the stuff. I reported them to my credit card company. DON'T BUY FROM THEM.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user danettek3
Minnesota
1 review
27 helpful votes
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April 30th, 2020

The statement on the site says that returns are easy. Well that is if you wish to send them to China. Which they do not state on their site. Sizing is a bit wonky- waist might fit in pants but legs are to narrow.
After finding returns have to go back to China you are offered 15% of the original price. So it's like getting a discount after the fact for an item that doesn't fit. Yay! (Sarcasm)
I wish I would've checked reviews first. That have no reviews on the site- that should've given me an idea! Buyer beware.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user yulianat
California
1 review
0 helpful votes
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February 17th, 2021

The website was very easy to use and there were sizes available which at this time with COVID is hard to come by. Quality clothing with a large variety available at an extremely good price. I will definitely order from this site again.

Thumbnail of user kerenp8
Arizona
1 review
0 helpful votes
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August 20th, 2021

The best fashion boutique on the Internet. I have been shopping since 2019 and I must say that there has never been a time where I was disappointed in your clothes and accessories. They offer a wide range of fashion, it is really difficult to find good and reliable fashion stores on the internet, not to mention that they often have deep discounts all year round!

Thumbnail of user tabithad15
France
1 review
0 helpful votes
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November 25th, 2019

I recently tried this boutique. I was a little nervous because I had not heard of them, but I saw an offer on the website and thought about trying them. I am happy to have done it. I asked for a bag for my mom. My mother was delighted to get it and took him on a trip with her. They have quick answers, I would definitely use them again.

Thumbnail of user ss693
New York
1 review
0 helpful votes
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July 31st, 2020

I waited over 2 months for items to arrive and what turned up looked nothing like what was shown on the website and the fabrics were awful -- and definitely not cotton as advertised. The company has the audacity to demand you pay to return the items to China for a refund. I threw the entire order in the garbage still in its original packaging. This company is a complete scam.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email(service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user robinr367
California
1 review
2 helpful votes
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June 24th, 2020

I ordered 3 items from Roselinlin at the beginning of May and have never received them. I have sent several inquiries and they just keep telling me to check the tracking link, which does not tell me anything. Total scam, which is a shame, because their clothes are cute, and I would order more, as well as pay more per item. I'm just glad that I did a small order as a test, so I'm out less than $80.00

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user marial1146
Canada
2 reviews
0 helpful votes
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October 20th, 2020

Order several items I regret it Very Very much, Could not return them as when I finally got to talk to a customer rep. I was out of the 15 days after receiving items. One item was received a month later, It is one of the most hideous pieces of clothing that I have seen. Please do not order many things, if you choose to test order only one and confirm that companies like these should not exist, they are scam and they do not have Integrity at all. The pictures are very nice, what you receive is garbage. No worth it at all.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user jb1767
California
1 review
2 helpful votes
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July 21st, 2020

I ordered $385.00 in items for my wife at Mothers day. Most items arrived damaged, their shoe sizing is a joke stitching of hems on shirts and dresses are nearly non existent. She still hasn't received one of the items ordered and this is 7/21. My advice is to pour lighter fluid on your money and burn it in the street you'll get more use of it that way. A 15% refund has been offered and the expect me to pay to ship the product to Efin China.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If the items are defective, kindly please take photo of the related problem for our check so that we can solve the problem for you.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user bibianaj2
GB
1 review
0 helpful votes
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October 17th, 2020

Great service! I bought from this online boutique for the first time recently and was very impressed with the fast shipping. Unfortunately my article came with a glitch, but I wrote and contacted a very sweet girl, who helped me fix the problem and get a replacement I needed for an event. I will definitely buy again!

Thumbnail of user michellet581
Georgia
1 review
6 helpful votes
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July 22nd, 2020

The clothes I ordered came 2 and ahalf months late, two of the dresses were poor quality material, over-sized, and poorly sewn because the arms we're to small. Another dress was the wrong color, and a pair of earrings had a different color stone in it. Sending them back to China was too expensive and not an option. If you buy items from this company you do so at your own peril. I recommend that you do not waste your money.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user davionc
Germany
1 review
2 helpful votes
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June 30th, 2019

Roselinlin has employees on their customer service that are professional, and actually helpful. They always know what to say whenever I have concerns and they can guide me when I don't understand something.

Thumbnail of user jc813
New York
1 review
12 helpful votes
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July 2nd, 2019

Oh how I wish I had checked for reviews before ordering from this company. I ordered 4 cotton/linen tops, it took 3 weeks to receive one item, 5 weeks to receive the second ( I was expecting this given they are based in China). Both items were very cheaply made, the hem of the second tunic was completely chopped off, didn't match the other side. I still have not received 2 of the 4 items I ordered (8 weeks after ordering). After realizing what a scam this company is I decided not to bother with a return but to file a transaction dispute with Paypal to get my money back for the two items I haven't received. Do not waste your hard-earned money with this business... and be careful as they sell these items under many other store/website names. Do a Google search before you make a purchase, I wish I had.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user sharonc411
California
1 review
5 helpful votes
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June 12th, 2019

The WORST is trying to return items. First buyer must pay for return to CHINA. First refund offer was 15%, 2nd offer was 25% of total cost. Customer service is the worst. Colors were not same as in their pictures-yellow especially. Order came in two different packages a month apart. Started contacting service immediately after first item received and got absolutely no response. A real scam!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user lonnies64
Texas
1 review
0 helpful votes
  • Send Message
August 3rd, 2020

I purchased a $160 worth of clothes. I followed their size chart and everything I ordered was too small. I contacted customer service about 2 weeks after receiving the order for a return and I was told that it was past the 15 day return! When I asked to do an exchange in size they said "No, sorry for the inconvenience!" 15 day return who does that. The order took about 3 weeks to receive. The clothes and jewelry are very cheap in quality and looks. Learn from my costly mistake, do not order from this company.
L. Smith
Austin TX

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email(service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user taniar88
New Zealand
1 review
0 helpful votes
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October 4th, 2021

I looked at many different types of boots from many different online stores and websites. The quality of the boots in this store was instantly apparent when I saw it. Shopping with this website is a very satisfying experience for me. And my boots are absolutely beautiful! I will definitely order again.

Thumbnail of user oriar
New York
1 review
0 helpful votes
  • Send Message
October 4th, 2020

In this website there is a lot of variety and beautiful clothes. The online support service is very friendly and I am very happy shopping here. One of my orders arrived after 13 days, the other arrived in less than 10 days, but it says 15-25 business days, so I was warned.

Thumbnail of user pamelaw442
Bulgaria
1 review
0 helpful votes
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April 1st, 2020

I made an online purchase here, but I had a problem with the color of the dress, it wasn't her fault at all, it's just my taste. This dress was for an event I was attending at the end of the week, I wrote and a girl answered me from the central office, she was more than happy to help me in every way possible. As it was my first time buying from them, I always hesitate a bit, but their service and overall attitude was excellent, everything I asked answered, really one of the best people I have ever dealt with.

Thumbnail of user relenj
Norway
1 review
0 helpful votes
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April 16th, 2020

This online store is my store to buy anything from workwear to dresses for special occasions! I have only had 1 problem in the last orders, I have been buying through them for some years, the problem was resolved quickly and efficiently. My orders generally arrive fast and are always well packed.

Thumbnail of user cecilem52
GB
1 review
0 helpful votes
  • Send Message
July 23rd, 2020

I have ordered shirts here several times and am never disappointed. The items I have received have been carefully packed and in good condition. The best aspect is the convenience, reliability and availability of certain products, in particular all clothing designs that are not available where I live. I will keep buying!

Thumbnail of user aprilp144
Virginia
1 review
0 helpful votes
  • Send Message
June 19th, 2020

I have filed a complaint with my government in the United States that deals with international fraudulent companies roselinlin is a fraudulent company dont buy from them you will never get your merchandise

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user jenniferb1302
Australia
1 review
8 helpful votes
  • Send Message
February 28th, 2020

I was disappointed in the fabric. The size " small " was more like medium. The cut of the Boho dress was awful, shapeless! To return the dress ( as it swam on me!) was a nightmare. I. E Send back to China, pay the freight and any other costs that might be incurred and reimbursement will appear once item has arrived in China and been inspected! Roselinlin have an alternative offer! A 15% refund which equates to $3! For me.The customer service and care factor nil! Of course I should have read the negative reviews prior to submitting my order. I guess it's all about trusting a companies work ethics!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user sabrinan28
California
1 review
2 helpful votes
  • Send Message
May 7th, 2020

I was going to order but after reading the reviews I have changed my mind. Roselinlin has enough bad press that their marketing department should take notice and do something to improve their image.
This has been going on for years... why would they not try to improve?
I'm spending my dollars in America on non-China goods.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

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Miss W.

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