• Roselinlin

Roselinlin

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Overview

Roselinlin has a rating of 3.9 stars from 3,767 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service, and good quality. Roselinlin ranks 21st among Women's Clothing sites.

  • Service
    108
  • Value
    107
  • Shipping
    105
  • Quality
    102
241
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How would you rate Roselinlin?
Top Positive Review

“Amazing quality and fast shipping”

Almendra W.
6/27/20

The clothes here are of very high quality and arrived in a few days, extremely fast shipping. Clothing is true to size. Very happy with my blouses and skirts, I will definitely buy more items right away.

Top Critical Review

“Buyer BEWARE!”

Jeanne B.
10/13/23

This company is the absolute worst quality I have ever seen in MY LIFE! Material is all transparent, poor workmanship, and after one wash (if i could wear them), will likely be the last time to be worn due to the machine tearing them up! I can't even donate these clothing. So its either throw them away, OR save them for the next time when stores can't stock enough toilet paper! I literally threw my money away.

Reviews (3,767)

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Reviews that mention popular keywords

customer service (471) clothing store (93) return address (43) return policy (74) shopping experience (59) quality clothes (86) credit card (54) return label (22) post office (27)
Thumbnail of user janiceh348
California
2 reviews
1 helpful vote
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September 6th, 2020

I ordered two A-line dresses that were really cute on their website. I checked the size charts before ordering. They were wrong. The two dresses arrived separately, about 35 days later, a few days apart. Both were too small and the fabric was so thin I could not even consider wearing them anywhere but to the beach. I immediately wrote to the company (within their 5 day limit), explained the problem - no fit, too thin - and requested the return authorization and address. They sent me an email saying they were reviewing my request and would respond within 48 hours. I have not heard a word from them in 6 weeks, in spite of 7 emails to them. In the mean time, I'm out $45 dollars and stuck with dresses I'd never wear. I've even tried to find a phone number for them - no luck. I am going to pursue this to the very end. It will take a miracle of benevolence from this company before I would ever consider doing business with them again.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

​We did not offer phone service.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user hermionei
GB
1 review
0 helpful votes
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May 3rd, 2021

Amazing internet experience. I had some confusion with my order, but customer service was friendly, fast, and a comfortable process. Shipping was also surprisingly fast. I'm a high-quality snob so I hate shopping online because you never know what you're going to get. However, my dress did not disappoint. I recommend this online boutique to anyone.

Thumbnail of user penelopem46
GB
1 review
0 helpful votes
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May 4th, 2021

I bought a couple of shirts a few weeks ago, wore them every day and washed them frequently. This is my place to shop for clothes online as it is the only place where I can fully rely on quality at such affordable prices.

Thumbnail of user jordanak5
GB
1 review
0 helpful votes
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May 2nd, 2021

We measure it and choose the size according to the size chart. I usually don't like to order clothes online because I prefer to try them on before buying, but they fit her perfectly and were of good quality. She is excited to use it. When I had a question, I received an answer that same day with all the information I needed. Would definitely buy here again!

Thumbnail of user tessam41
GB
1 review
0 helpful votes
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July 5th, 2020

I made a purchase from the online store a few days ago and already received my order. The short sleeve fabrics they release every year are of the same high quality as usual, very good, nice colors this year. Great elasticity and fabric quality. One more star because the website is fast!

Thumbnail of user brendam768
Canada
1 review
0 helpful votes
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August 5th, 2020

This fashion store that has the largest selection of fabulous clothing for everyone. Without a doubt, the most polite informational staff at any fashion store I have purchased from and seem to be improving.

Thumbnail of user loril559
California
1 review
0 helpful votes
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February 27th, 2021

This company is based in china so if you are not satisfied you will have to pay shipping costs which totalled $28 for me to return two pairs of lounging pants. Then the company claimed they never received the return product so I am out the original costs plus shipping. Who makes lounging pants that rise 4 inches about your belly button but the photo depicts them lower!

Tip for consumers:
this company is based in china.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

Order over $109 for free shipping (except final sale items). It depends on distance and weight of items.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user coihuem1
Ireland
1 review
0 helpful votes
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October 22nd, 2020

Excellent online service, very quick to answer emails with questions you may have. Clothes always arrive on time and there are never problems. The clothes are always of great quality, I highly recommend them.

Thumbnail of user nellyh11
Luxembourg
1 review
16 helpful votes
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July 19th, 2020

I always went shopping for clothes once a year at the mall and although it would only take me a couple of hours, I really hated the tour, and for me it was an unpleasant trip.
Then, through a friend, I discovered this boutique.
Daily emails are my cup of coffee... now I can't wait to find out what's so special about clothes that I would never have found otherwise. It gets a little bit addictive but hey, I'm getting something for my money that I really want. Thank you!

Thumbnail of user yanethw
Netherlands
1 review
0 helpful votes
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July 19th, 2020

Super easy online transaction, fast delivery, affordable and wide selection equals satisfied customer! To date, I have purchased a couple of items online here, I will continue to do so. Thank you very much!

Thumbnail of user yuhuab
South Carolina
1 review
7 helpful votes
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June 4th, 2019

Do not buy anything from those web sites manufacturing China! They are scammers!
Few years ago I bought 3 pieces of their clothes, I could not believe how bad they were! Cheap material with bad sewing, I contacted them, and they made very difficult almost impossible on returns, in the end I got 15% of refund. Some of the **** reviews could be their own people, don't trust!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user charleseo
GB
1 review
0 helpful votes
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April 8th, 2021

Recently, I was lucky enough to find this website to buy clothes online. I was going to ask some quick questions about sizing, but soon I had a lot more general questions, customer service responded with kindness and patience. Thank you very much, the order arrived on time and in perfect condition.

Thumbnail of user bf215
New Mexico
1 review
1 helpful vote
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August 4th, 2020

It takes weeks to receive your order. The quality of workmanship is poor, for example with threads hanging off, and wrong size. You have to pay shipping back to China, which probably cost more than what you paid for the item. If you can't return, they offer you an insulting 15% refund.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email(service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user lh420
California
1 review
38 helpful votes
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August 3rd, 2020

The ads do not disclose the "company" is in China and uses changing names. The wrong order was "confirmed," money was taken before shipping, and no tracking was provided. They are uncooperative in returns, refusing to provide an address or their required "form," and frustrating returns with delays and demanding protocols. The product was synthetic, not cotton as described, and very poor quality. Update: the return address finally provided is in China, which would require multiple customs forms and payment of duties, taxes and tariffs in amounts I cannot ascertain. Even so, they could refuse the return. I cannot believe favorable reviews are genuine.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email(service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user belenw2
Sweden
1 review
5 helpful votes
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July 11th, 2020

I was concerned that my item would not arrive in time for an event over the weekend as it did not have a tracking number, so I emailed them about it, they responded to me within 10 minutes of my email with the number of follow up. My dress arrived on the planned day. I am very happy with that and how friendly and helpful they were. I definitely found my new favorite online clothing store, there is so much variety!

Thumbnail of user kylel196
Nevada
1 review
0 helpful votes
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June 22nd, 2020

Ordered items two months ago. Each time I inquire about the order they send a generic email reply that does not address the problem. Nothing gets resolved. I wish I would have gotten more info on this company before I ordered anything from them.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user marineh3
Slovenia
1 review
0 helpful votes
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July 8th, 2020

Definitely my favorite online store! They always stock the latest designs and fashion, which means I don't have to compare prices. Their fantastic customer service means I can buy clothes easily and without hassle.

Thumbnail of user teaganl5
GB
1 review
0 helpful votes
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April 18th, 2021

Excellent. The team at this online boutique was fast and friendly from start to finish, the online shopping experience was very good, which surprised me. I would recommend them to anyone looking for clothes with a very beautiful embroidery design, whether it is for work, gifts or holidays.

Thumbnail of user nydiah2
New York
1 review
0 helpful votes
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August 15th, 2020

This is seriously my favorite clothing website. Shipping is super cheap, but it's even fast - you get it in just over two weeks! It's incredibly reliable and at a great price too! From my experience with other websites and stores alike, this has been the best. You rule!

Thumbnail of user ifigeniak3
GB
1 review
0 helpful votes
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March 26th, 2021

Very fast and efficient in handling my complaint. Received a full refund within a few days. I am pleased to see that the online boutique has changed the description of the material on their website from cotton to polyester. Very satisfied with your answer. Until the next purchase!

Thumbnail of user erihns1
GB
1 review
0 helpful votes
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July 19th, 2020

Ordering clothes online here is simple. Fast and direct delivery to the door. Never a problem in exchanges. I have been using this site for so long now, I cannot blame them at all, it is an excellent option, better than going to the mall at this time.

Thumbnail of user kimm1252
Ohio
2 reviews
0 helpful votes
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May 13th, 2021

Clothes look nothing like the website! Clothing is garbage, horrible quality. A garbage bag would fit better and I'm a size 10,5'8". Took months to receive - literally 3 and I hounded them and PayPal and PayPal wouldn't help me. Makes me wonder why. Shipping came from China - would cost too much to send back and there's a restocking fee and the time limit to return had passed due to the lengthy shipping time. I threw my clothes away - wished I had taken photos, but other have posted some, check them out.
Avoid this store!

Tip for consumers:
Refunds are basically impossible.

Products used:
None - threw them away - garbage.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselin

Thumbnail of user marya1617
California
1 review
15 helpful votes
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May 26th, 2020

I received two pieces in my order. One is sorta cute for the price but the pants are horrific. No better that burlap for the fabric and the sizing is completely disproportionate. The sizing charts seemed weird and didn't make sense but I took a chance.
The customer service never answered my email queries. So don't expect any response or responsibility on the company's part.
Very disappointed. But what can you expect? You get what you pay for! Ripped off.
It's so ridiculously expensive to return items-consider yourself stuck and ripped off
Hate them.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user dannas12
Illinois
1 review
0 helpful votes
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June 23rd, 2020

The customer service they provide is incredibly fast and efficient. It was very easy to contact them via email and quick responses.
I will never buy anywhere else, this boutique provides the best quality and the most current fashion

Thumbnail of user fortunataw
Canada
1 review
0 helpful votes
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September 17th, 2020

Im very happy with my order on this website and will soon make a new one. Great prices, many things to choose from and very fast shipping. Thanks girls, keep it up. The best website to buy clothes online

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Miss W.

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