• Roselinlin

Roselinlin

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Overview

Roselinlin has a rating of 3.9 stars from 3,767 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service, and good quality. Roselinlin ranks 21st among Women's Clothing sites.

  • Service
    108
  • Value
    107
  • Shipping
    105
  • Quality
    102
241
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How would you rate Roselinlin?
Top Positive Review

“Amazing quality and fast shipping”

Almendra W.
6/27/20

The clothes here are of very high quality and arrived in a few days, extremely fast shipping. Clothing is true to size. Very happy with my blouses and skirts, I will definitely buy more items right away.

Top Critical Review

“Buyer BEWARE!”

Jeanne B.
10/13/23

This company is the absolute worst quality I have ever seen in MY LIFE! Material is all transparent, poor workmanship, and after one wash (if i could wear them), will likely be the last time to be worn due to the machine tearing them up! I can't even donate these clothing. So its either throw them away, OR save them for the next time when stores can't stock enough toilet paper! I literally threw my money away.

Reviews (3,767)

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Reviews that mention popular keywords

customer service (471) clothing store (93) return address (43) return policy (74) shopping experience (59) quality clothes (86) credit card (54) return label (22) post office (27)
Thumbnail of user cecit
California
1 review
2 helpful votes
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August 21st, 2019

The clothes measurements are off, they sent different colors, patterns, materials and quality is the worst, i will feel guilty to give this garbage to a homeless person. When you try to return and item, the websites does not allow you or alert, there is not phone to call. The company said UK or London but they are in China and they do not let you know.
I emailed customer care and they sent a auto reply email asking details which they should not even ask. I had to contact my credit card to put a dispute and replace my credit card.
They finally sent me an email saying that I passed the 14 days to return, which is a lie to start, in addiction is consider Consumer Fraud if they sale an item that does not look the same, they send different measurements/sized, and quality is way different than the website. As you can see here they have too many complains for the same issue that Federal authorities must to be aware and shot down they website as soon as possible.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user siobhano13
Ireland
1 review
4 helpful votes
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August 23rd, 2020

Very poor quality when the goods finally arrive about 2 months after ordering!

The top looks like a crisp linen material on the website but they reality was a cheap thin t-shirt type material.
The dress bore very little resemblance to the one I order. The material was a cheap, thin, shiny material.

When I wrote to them they basically replied saying as the 15 return period was up at wouldn't be refunding or exchanging the goods.

I certainly won't use this site again!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user fridam13
GB
1 review
0 helpful votes
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November 27th, 2020

I normally use this online boutique to shop for dresses, I have found that the variety of clothes on offer there is something for everyone. I have bought several pairs of shoes and boots, clothing, accessories, various types of jewelry (just be sure to check the size). Christmas this year was great, I found something for everyone. I found that after ordering and purchasing the items, most are packed and shipped shortly thereafter. Contacting me by email is not a problem, excellent.

Thumbnail of user briseidar2
Texas
1 review
0 helpful votes
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September 27th, 2020

Very happy and satisfied with this website. Very good material of my jacket, I had no problem with the sizes. What you have to do is be guided by the indications of measurements according to size. The design is very beautiful. Surprisingly, the day he indicated he would arrive. A success without a doubt, it is already my favorite online store!

Thumbnail of user susang2992
Florida
1 review
30 helpful votes
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August 18th, 2022

I bought a blouse from this site size small. It was way too big and poorly made. I contacted them about a return. The blouse had to be returned to China at my expense. The postage is more than what I paid for the blouse. Roselinlin.com offered an alternative. They will refund 15% and I keep the blouse. I feel cheated.

Tip for consumers:
Don't order from this site.

Products used:
Clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user carold298
1 review
6 helpful votes
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June 5th, 2019

Was quite excited by pictures on line but garments did not live up to images...
Fabrics very poor quality synthetics... and sizes not accurate... took ages to arrive...
3 items all gone into bin andv$100 wasted!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user caroll308
Montana
1 review
7 helpful votes
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June 3rd, 2019

I was scammed by these people two years ago. I'm writing now to alert everyone that they change their name every few months to slither out of negative reviews. Many of their name include the word "rose" which can be a helpful clue. But those awesome looking clothes that appear while you are reading the Washington Post are all the same: too small, cheap material, poorly sewn, arrives late and no way to get your money back.

Shame on the Washington Post or any other entity that advertises a scam!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user patc40
New York
4 reviews
41 helpful votes
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June 2nd, 2019

My earlier review was totally negative regarding this rip-off company and their unbelievably cheap clothes and 15% refund, among other things. Having complained to PayPal, I have now received a full refund. So friends, please: Let PayPal know! They'll take care of it. As well, Roselinlin now calls itself NoraCora and has ads popping up everywhere. Shameless, huh?

Thumbnail of user suzannem31
New Jersey
2 reviews
4 helpful votes
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August 13th, 2019

Paid $ 18 dollars U.S. to get my order 5-10 business days from order date... over a month later still no order. I dread to see what it's like IF it finally arrives. Have emailed the company so many times and get the same bull@#$#t form letters every time. STAY AWAY
How can you tell... the models all have their faces hidden or are cut off at the shoulders... the english on the web site is terrible... and EVERYTHING looks too good to be true. STAY AWAY! P.S. Linda J's 3 star review was written by someone from the site. So is Amaranta. R's review. Check out the English. These reviews should be taken down

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user sharonc421
Maine
1 review
10 helpful votes
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July 4th, 2019

I purchase ALL of my clothes online. Roselinlin by FAR is the worst; both in quality product and customer service. First order ($250+) shipped staggered... took over 6 weeks to arrive. One item didn't fit... absolutely no response from customer services (you have to email them to find out how to return) and then, you cannot return after 15 days... how convenient. Quality is something akin to Walmart. Bought 4 clothing items---lousy. Bought one jewelry item---it really is plastic! OMG... I cannot believe how horrid this experience has been! *** BTW, you can tell that 5 star review was written by a reviewer; or an employee; not an actual customer as it doesn't even make sense. The rest of the reviews are very similar to mine! STAY AWAY!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user helenr143
Maine
1 review
11 helpful votes
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July 17th, 2019

Trashy, and garbage, not worth the costs, all made in China found out after. Anyone who said fast shipping is 100% delusional. SHUT this retailer (?) down, it is a crime. Feel ill over my purchases at roselinlin, also sizing is NOT accurate, much smaller than should be. Regret that you don't have a half star above.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user barbarab677
California
1 review
4 helpful votes
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June 18th, 2019

Fabric very poor quality. Stiff and doesn't drape well. Feels scratchy. Ugh. Clothing arrived just wrapped in flimsy plastic bag. 15-day return policy from date of arrival. The tracking number included on my order does not correspond to either FedEx or UPS. On line tracking site just goes into "the spiral of death." So can't find exact date of receipt. Label indicates was shipped 16 days ago--from China. So return shouldn't be a problem... or not. Shipping is all the way back to China. What's that going to cost? Really bad merchandise and not customer friendly.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user amarim4
New Mexico
1 review
0 helpful votes
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July 28th, 2020

After 10 and 11 weeks and multiple communication with Roselinlin, I finally received my goods. Communications were mechanical with canned responses and never addressed the shipping issues. As far as the clothing, a complete waste of $127. The packages reeked of Formaldehyde which is apparently common from Asia and a potential health risk. The quality of the items was substandard with cheap, flimsy materials and abysmal sewing. Sizes were not at all accurate according to their own chart. Medium fit better than Large. There are insufficient negative superlatives to properly address this awful experience. Caveat emptor!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user ledaj1
GB
1 review
0 helpful votes
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October 9th, 2020

I have been shopping online here almost every two weeks for over 2 years. They have such a wide range of clothing with constant new stock, super affordable and fast shipping! Always super excited about my purchases. I couldn't recommend it highly enough!

Thumbnail of user betha207
California
1 review
4 helpful votes
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January 19th, 2021

Spent 170.00 May 4th 2020
Still have not received most of my order and what did arrive was kot the correct size. Customer service offered me $2.18 to have my dress altered
Was ordered XL received a XS
Ridiculous and Post office has since revealed that these actions are very common with them and other Chinese companies, ripping off their customers.
Tired if the lies and fake tracking website.
-Becky

Tip for consumers:
NEVER AGAIN
FO NOT TRUST THEM
COUNTERFEIT COMPANY WOTH NO PHONE OR ADDRESS

Products used:
Clothing, jewelry accessories

Service
Value
Shipping
Returns
Quality
Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user andyg200
Australia
1 review
1 helpful vote
  • Send Message
September 8th, 2020

I bought a pair of pants for the wife and going by their advertisement the Large size bought should have been, waist 33.86 hip 42.5 length 37.4 (inches).
The pants actually measure waist 26! Hip 35 length 37 total (thats not inside leg as it should be. The discrepancy is just a joke. The quality of the garment is junk too.
The reply email went to great lengths to tell me how impossible and expensive returns to China are, (yet the received parcel had an Australian company address on it). An offer of 15% refund was made. The reviews on the Paypal website reflect my experience but I was late in reading them.
Wide Leg Vintage Hight Rise Tribal Long Pants color: Orange; size: L

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user annad430
Maryland
2 reviews
2 helpful votes
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September 19th, 2020

1. Three T-shirt's are missing from the order yet marked as included in the package on the invoice!
2. One T-shirt arrived damp and moldy - it was in a sealed bag. Was it packaged wet?
3. Most items did not fit even though I had measured with the tape before ordering. Some are huge, others are too small.
4. Whenever I try to log in, I get "Malicious Malware" message.
5. I emailed them about the return instructions and my mail came back as impossible to deliver - see attached.
I am trying to resolve through PayPal. Stay away from this business!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user arelyb3
California
1 review
0 helpful votes
  • Send Message
July 24th, 2021

It is my favorite online store. Somehow I came across when looking for clothing stores to browse online. Always has discounts for amazing clothes. You can get great products at a great price, they also have my taste in clothes that convinced me. I don't think any other online store can make me change my mind.

Thumbnail of user inesm28
Colorado
1 review
0 helpful votes
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March 23rd, 2021

I bought a dress on this website, when I found out there was no stock, this page suggested similar dresses that I might like. Fantastic service, the payment option is great too, and it definitely makes it more likely to buy as I don't have to pay anything until I'm sure I love the item.

Thumbnail of user diom1
Austria
1 review
3 helpful votes
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July 11th, 2020

I stumbled upon this boutique while searching the internet for my favorite jeans design, which nowhere seems to have similar designs. They had my size, 10% discount and free shipping, so they made me happy. My order was shipped approximately 8 hours after my purchase and I received it 2 weeks later! It really made it feel like a unique and personal experience that you just don't get much of these days, especially online. I couldn't be happier and I can't wait to talk about these girls on Instagram! I will definitely be back :) Cheers girls!

Thumbnail of user wendyb318
Australia
1 review
9 helpful votes
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July 19th, 2019

Clothes are not accurate sizing and when my items were too small they said we will offer you 15% refund, which is best option because it will cost you to return them, plus customs and it will take a long time (their words). Won't be buying with Roselinlin again nor recommending them! I'll buy in Australia where at least the returns policies are fair and ethical!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user dianab483
Florida
1 review
16 helpful votes
  • Send Message
July 27th, 2020

I spent over $130. Never seen such poor quality of clothing in my life. I should have known. I waste of money. I put them right in the trash where they belong. When I looked into returning the items Roselinlin informed me by email that this would be costly to me as I would have to send the package to China, once Roselinlin decided whether to give me the return address or not, and that it could take months and there was no guarantee that the product would make it there or that I would be refunded.

Thumbnail of user andromacab
Illinois
1 review
0 helpful votes
  • Send Message
March 16th, 2021

I normally use this online boutique to shop for clothes, I have found that the variety of clothes on offer there is something for everyone. I have bought several pairs of shoes and boots, clothes, accessories, various types of jewelry (just be sure to check the size), contacting me via email is not a problem, great.

Thumbnail of user briseidaw
Canada
1 review
0 helpful votes
  • Send Message
June 25th, 2020

The quality of the clothes here is excellent, I can't complain. The garments are true to what is displayed online and delivery is super fast! Also excellent customer service from a girl who works here, she was so charming, very helpful and responded very quickly, which I really appreciate! I would definitely recommend this online store.

Thumbnail of user roberth1850
Australia
1 review
1 helpful vote
  • Send Message
February 23rd, 2020

I recently had an issue with a purchase that was my fault and customer service handled it quickly, no questions asked. This made me feel like a valued customer, so I will now favor the RealReal for pre-owned luxury shopping.

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Miss W.

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