• Roselinlin

Roselinlin

Write a Review

Overview

Roselinlin has a rating of 3.9 stars from 3,767 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service, and good quality. Roselinlin ranks 21st among Women's Clothing sites.

  • Service
    108
  • Value
    107
  • Shipping
    105
  • Quality
    102
241
See all photos
How would you rate Roselinlin?
Top Positive Review

“Amazing quality and fast shipping”

Almendra W.
6/27/20

The clothes here are of very high quality and arrived in a few days, extremely fast shipping. Clothing is true to size. Very happy with my blouses and skirts, I will definitely buy more items right away.

Top Critical Review

“Buyer BEWARE!”

Jeanne B.
10/13/23

This company is the absolute worst quality I have ever seen in MY LIFE! Material is all transparent, poor workmanship, and after one wash (if i could wear them), will likely be the last time to be worn due to the machine tearing them up! I can't even donate these clothing. So its either throw them away, OR save them for the next time when stores can't stock enough toilet paper! I literally threw my money away.

Reviews (3,767)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (471) clothing store (93) return address (43) return policy (74) shopping experience (59) quality clothes (86) credit card (54) return label (22) post office (27)
Thumbnail of user loris1645
New York
1 review
10 helpful votes
  • Send Message
July 10th, 2023

Horrible. Nothing I ordered was the quality of the pictures. However the most ridiculous thing was the 2 sale items - NOT EVEN CLOSE. Clearly a bait and switch. Do not trust their pictures - items will be something totally different :( Also customer has to pay return shipping EVEN IF pictures are completely different from what is received. I mean, come on! See pics - Horrible.

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Roselinlin Rep

Dear Customer,

We apologize for any frustration or inconvenience caused by your recent purchase. We take the quality of our products very seriously and we are disappointed to hear that you did not receive the items as pictured.

Your feedback is highly appreciated and will forward it to our relevant department. We are committed to providing quality products and services to you.

We wonder if the items you ordered are final sale. As we do state in our policies that all final sale items cannot be returned. In order you to know our return policy better, please check https://roselinlin.com/information/return-policy

However, we understand your disappointment and we would like to offer you a solution. Please contact our customer service team with your order number and pictures of the items you received. We will review your case and see how we can assist you.

Once again, we apologize for any issues you experienced. Please do not hesitate to contact us via service@roselinlin.com

Best regard,
Mandy
ROSELINLIN

Thumbnail of user jetlagr
New York
2 reviews
3 helpful votes
  • Send Message
June 17th, 2019

I should have read these reviews first. My experience matches the one-star ratings exactly, Stuff looks so cute on the site, but it's absolute trash, and misrepresented at that. My "linen" pants are corduroy. The cuffs are put on sideways, the colors are wrong, and the sizing is way off.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user florenciam14
GB
1 review
0 helpful votes
  • Send Message
October 21st, 2021

I love this online boutique. My only protest is that I currently can't seem to see a maternity area. You need to take a look at everything and see what can work. There are such good deals that I plan to buy to prepare after giving birth, which is magnificent.

Thumbnail of user marias670
Texas
1 review
6 helpful votes
  • Send Message
November 6th, 2019

If I could give 0 star. I received 3 out of the 4 items I ordered after more than a month of waiting. When the product arrived, I found out that the quality was extremely cheap all of them are going straight into the trash, not even good for donation.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user shanettab1
New Jersey
1 review
0 helpful votes
  • Send Message
March 14th, 2021

Very good! On this website They are fast, the clothes are very nice and of good quality. Just be careful with the sizes, if you are rather size 40 always wear an XL, but it will be small. Luckily I already have it and have never needed to return anything!

Thumbnail of user orianee
GB
1 review
0 helpful votes
  • Send Message
April 9th, 2021

Very happy with my online order. After an incident with the receipt of a package (the neighbor thought it was his), I immediately contacted customer service who responds in record time. It really is very appreciable. Regarding the quality of the shoes and skirt I ordered, I am totally satisfied.

Thumbnail of user lorik352
Colorado
1 review
0 helpful votes
  • Send Message
August 2nd, 2020

I have e-mailed twice regarding a return - NO reply. When I submit the e-mail, I receive an e-mail saying they will contact me in 24 hours - its been two weeks and no reply. Also, descriptions are not accurate, I ordered a cotton top and it came in some stretchy fabric.

Tip for consumers:
Would not use again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email(service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user chiaraw5
GB
1 review
0 helpful votes
  • Send Message
October 13th, 2020

Great clothes and excellent online service. I bought a pair of shoes online, which came with free shipping and arrived within 2 weeks. Also the dresses had an excellent price and excellent quality. I had a query that I emailed them about and they responded very quickly and went out of their way to help me. Thank you! Very impressed

Thumbnail of user justinaj12
California
1 review
0 helpful votes
  • Send Message
May 2nd, 2021

I love all the clothes in this fabulous little boutique! I ordered two knit dresses that fit perfectly, they look the same as the image on the web and the quality exceeded my expectations. Excellent customer service and fast delivery. I will buy again.

Thumbnail of user amaral3
GB
1 review
0 helpful votes
  • Send Message
August 7th, 2020

I have been shopping here since its inception. Over the years, their clothing range has grown and improved in both quality and price. I am rarely disappointed with something I buy from, and if I am, your refund process is easy and well managed.

Thumbnail of user audryl2
Denmark
1 review
0 helpful votes
  • Send Message
February 6th, 2022

I didn't have a single problem with my first purchase at this online boutique. My package was shipped and it arrived 15 days, this was earlier than it was supposed to be here, the shoes I ordered are very beautiful, comfortable and well designed!

Thumbnail of user keniaa7
GB
1 review
0 helpful votes
  • Send Message
July 24th, 2021

Big clothes shopping! Very competitive in price and quality. Wide variety of products: fashion, bags and accessories are my favorites. Since my first purchase I have recommended this website to family and friends. Excellent convenient shopping experience, easy to use website and secure savings.

Thumbnail of user vilmas15
France
1 review
0 helpful votes
  • Send Message
August 14th, 2020

This is the second time I have bought a dress here, I love the variety and comfort they offer. Shipping doesn't take long, my clothes looked great and undamaged. I highly recommend this great website to any girl who wants to try online shopping.

Thumbnail of user rubym244
Colorado
1 review
0 helpful votes
  • Send Message
March 31st, 2021

The sweater you buy here is well made and warm. The thickness is good for fall weather. Got compliments at work after wearing it with a pair of leggings. It sticks a bit after washing it a few times, but it's still super cute.

Thumbnail of user margoth25
GB
1 review
0 helpful votes
  • Send Message
December 1st, 2020

The team on this website is fantastic. They are very helpful and creative. They had my order at my house in a few days, without problems, what I wanted arrived. I plan to use this website to buy cute clothes for a long time!

Thumbnail of user elizabethc2385
Canada
1 review
3 helpful votes
  • Send Message
May 29th, 2022
Verified purchase

I ordered a dress medium dress that was so small I would size it an xxsmall. Their return resolution was for me to send it to China at my own expense, postage more than item was worth and then wait 4-6 weeks for refund.

Thumbnail of user ciriam
Estonia
1 review
0 helpful votes
  • Send Message
July 13th, 2020

I have been a client of his boutique for just over a year. I am really excited about them.
The service is fantastic, the communication is also excellent.
I had to return a couple of items and that process was really easy, they happily reimbursed my purchases.

Thumbnail of user viraa1
New York
1 review
0 helpful votes
  • Send Message
December 16th, 2020

Buying online is easy, but trusting the online store that you haven't shopped from before is a bit difficult. Luckily this clothing website is a trusted online store that I found. All of his clothes are amazing in quality. Their service and customer care are simply incredible.

Thumbnail of user orits2
Illinois
1 review
5 helpful votes
  • Send Message
June 14th, 2019

The clothes are cute. However, when you buy online, sizing is not always straightforward and being able to exchange to adjust the size of a garment is crucial. With Roselinlin, I first waited more than 2 months to receive my 2 pieces of clothing (arrived separately) and then found out that if I want to exchange the pants because they are way too big, I'd have to pay for the shipment to China... Not worth the money and another 2-months wait--cheap, cute clothes like this are everywhere and Amazon has free returns...

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user anned144
Pennsylvania
1 review
5 helpful votes
  • Send Message
October 15th, 2019

I made the mistake of ordering 2 items in late August.
Within a week, I got an email saying 1 item had shipped.
After 4 weeks, I emailed cs and they told me the items were so high in demand that they were on back-order, and it would be 8-15 business days to ship.
I waited a month, and emailed them again, asking for status of my order.
Suddenly the "1 item that shipped" was no longer in stock, so they said they credited me. I never received a credit, nor any notice of the item being cancelled.
They told me nothing about the remaining item, so here I sit, waiting for an email back.
THIS COMPANY IS A SCAM.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user sandyq10
Canada
1 review
0 helpful votes
  • Send Message
November 30th, 2020

Buying clothes online here is easy, but trusting an online store that you haven't shopped from before is somewhat difficult. Good thing this is a trusted online store that I found. All of his clothes are amazing in quality. Their service and customer care are simply incredible.

Thumbnail of user estherj58
California
1 review
0 helpful votes
  • Send Message
June 26th, 2021

The skirt that I ordered on this website is just beautiful. It has a good fabric, strong and does not wrinkle. I ordered size S black and it looks great, flared. It rises above the knee neither too long nor too short. Very happy with the purchase.

Thumbnail of user wilkal2
GB
1 review
0 helpful votes
  • Send Message
August 2nd, 2020

I love going to this website and ordering online for fast delivery at lmic home. Easy! Convenient! It is a victory win. Any contact by email is always quick, easy and is treated positively. Customer service at its best. What could not be loved?

Thumbnail of user paigew86
Greece
1 review
0 helpful votes
  • Send Message
July 17th, 2020

I shop with confidence at this boutique. Very efficient online shopping, great selection of clothes, excellent email service to track orders and good service for returns or shopping failures, the quality of the product is of a high level. The emails give you a good overview of what is on sale. All great website design

Thumbnail of user keilar3
Spain
1 review
1 helpful vote
  • Send Message
June 24th, 2020

I received an item that was not what I thought it would be and I did not think I would have time to return it and get something else for my birthday... but the amazing girls in this boutique made sure I received my refund as soon as possible so I could order my birthday outfit. I have never received such good online customer service! Very happy, thank you lovely ladies!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user missw50
Miss W.

How do I know I can trust these reviews about Roselinlin?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Roselinlin?