• Roselinlin

Roselinlin

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Overview

Roselinlin has a rating of 3.9 stars from 3,767 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service, and good quality. Roselinlin ranks 32nd among Women's Clothing sites.

  • Service
    108
  • Value
    107
  • Shipping
    105
  • Quality
    102
241
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How would you rate Roselinlin?
Top Positive Review

“Amazing quality and fast shipping”

Almendra W.
6/27/20

The clothes here are of very high quality and arrived in a few days, extremely fast shipping. Clothing is true to size. Very happy with my blouses and skirts, I will definitely buy more items right away.

Top Critical Review

“Buyer BEWARE!”

Jeanne B.
10/13/23

This company is the absolute worst quality I have ever seen in MY LIFE! Material is all transparent, poor workmanship, and after one wash (if i could wear them), will likely be the last time to be worn due to the machine tearing them up! I can't even donate these clothing. So its either throw them away, OR save them for the next time when stores can't stock enough toilet paper! I literally threw my money away.

Reviews (3,767)

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Reviews that mention popular keywords

customer service (471) clothing store (93) return address (43) return policy (74) shopping experience (59) quality clothes (86) credit card (54) return label (22) post office (27)
Thumbnail of user mariav498
California
2 reviews
1 helpful vote
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August 5th, 2020

I do not recommend purchasing from this company. It took almost two months for my items to arrive. The items that I received are nothing like the pictures, bad quality and the size is way to big. You can only contact them through email and they don't respond right away. Terrible service! I feel cheated, I will never order from them again. Be careful!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user lilithj
Canada
1 review
0 helpful votes
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July 1st, 2021

Elegant clothes, nice accessories, comfortable shoes. I love how easy it is to shop on this website, there are tons of images so you can see what the clothes really look like. There is everything from formal to casual wear with lots of variety! :)

Thumbnail of user conniee88
Wisconsin
2 reviews
0 helpful votes
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July 14th, 2020

I would never order from this company again. Comes from China so takes forever. Then you have to pay all shipping and fees. Or they will refund 15% that they say you can use to get different sizes. I didn't like Quality of clothing either.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user jordyy
Germany
1 review
0 helpful votes
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June 12th, 2019

I rec'd my first piece of clothing from this company and very happy w / not only wardrobe but they added a free pave! The quality was excellent and the box it came was incredible! I will be shopping here again! Very satisfied customer for sure!

Thumbnail of user pattym230
New York
2 reviews
15 helpful votes
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July 26th, 2020

I spent over $100. Never seen such poor quality of clothing in my life. If it's not American made don't buy it. I should have known. What a joke and a waste of money. I put them right in the trash where they belong. You

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user ameliew9
GB
1 review
0 helpful votes
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February 21st, 2021

The best online store! I love this online boutique! They have a wide range of clothing, the website is really informative and easy to navigate. It's a one-stop shop and every woman's dream! It has fast shipping and the clothes are in perfect condition. Nice job! Keep going :)

Thumbnail of user karolh29
New York
1 review
0 helpful votes
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August 6th, 2021

For 9 months, no item in this online boutique has disappointed me. Every purchase, every piece of the packages I receive, is worth the investment. Everything seems to fit me perfectly, they complement my body well. They also deliver fast.

Thumbnail of user saram790
GB
1 review
0 helpful votes
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April 15th, 2021

Spectacular online store, I have not received more than an excellent service from this website, my order was handled quickly and efficiently. My follow-up questions about discounts were handled equally well. I can't wait to put on my new dress.

Thumbnail of user eduinaw
Luxembourg
1 review
0 helpful votes
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July 6th, 2020

I have bought here at least 10 times! Each time has been perfect! Good quality... accurate images! Easily my favorite online clothing store. I have even used their return process, the staff is always helpful and the service is fast

Thumbnail of user ballenb
Colorado
1 review
0 helpful votes
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March 25th, 2021

I am very happy that they not only solved my problem, but also understood the urgency of my request and helped me. The staff at this web boutique was very friendly. Sometimes it is better not to read negative reviews!

Thumbnail of user robertinad
Texas
1 review
0 helpful votes
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August 2nd, 2020

I can not miss this fantastic clothing website, everything is well done, with a good price and many different models to choose from, clothes for all shapes and sizes that always look great. The service and delivery are second to none, I shop online easily and conveniently with whatever payment method you choose.

Thumbnail of user patriciab690
Tennessee
1 review
3 helpful votes
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August 11th, 2019

Don't even think about ordering from this company. I paid for Express Shipping for two items over a month ago - and STILL haven't received one of the items, even though my card was charged immediately. Avoid the headache and just stay away.
The one item I did receive - a very simple dress just to wear around the house in the hot summer - is a piece of junk. The V neck isn't even centered. Not even worth sending back - sent to Salvation Army with other things I will never wear. When I complained they came back and said it was 'on the way'. Just Don't Do It!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user natachal4
Canada
1 review
9 helpful votes
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July 19th, 2020

I love buying here. Items are always as described and always come in a timely manner. I was just saying to my husband that I can't understand why someone would go shopping (crowds and parking, etc.) when they can shop in the comfort of their own home - get better prices and have your item delivered to your door step. I hardly ever shop at shopping malls anymore --- I shop online and usually with this boutique.

Thumbnail of user sandrae115
Florida
1 review
9 helpful votes
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September 6th, 2019

Typical scam, unfortunately often from China. Clothing doesn't even resemble the images on the website---cheap materials, poorly made, ill-fitting. While they promise returns are available, they are made difficult and time-consuming. Eventually they will suggest that the items not be returned--cost of shipping prohibitive; they will offer a refund to your card of approximately $1 or $2. That refund will never show up on your card. I put my item in the trash. Unfortunately, this site requires that I post at least one star before it will accept my review---why on earth? It deserves minus stars.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user dorisc168
New York
1 review
0 helpful votes
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March 2nd, 2021

Good quality. I ordered 2 pairs of shoes online, they arrived in 2 to 3 weeks or so. I was very happy with the purchase considering that buying shoes like this in a mall would cost more than 100 each.

Thumbnail of user melodys128
New York
1 review
0 helpful votes
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August 5th, 2020

Enjoy looking at the latest clothing releases and finding updated fashion. There are a wide variety of styles... I always seem to find something every time I check the website. Customer service is fantastic. I never had a problem buying.

Thumbnail of user florenciad1
Luxembourg
1 review
0 helpful votes
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July 8th, 2020

I have been satisfied with all my purchases here. Items are accurate and made to a high standard. Shipping is fast and customer service is excellent. The special touches when you receive your delivery are a delightful surprise every time.

Thumbnail of user joano99
Massachusetts
1 review
2 helpful votes
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June 22nd, 2020

These people should not be selling in the U.S. market. I've waited a month since paying and no order received, no emails answered. If people on this list contacted Facebook and the FTC we could shut down their U.S. operation. What do you all say? Action not just words!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user ivanaw2
Czechia
1 review
0 helpful votes
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March 31st, 2020

I asked her when a dress can be restocked and received an answer within an hour explaining that unfortunately I was not scheduled to restock and she put some links of similar dresses in stock. So fast and charming!

1

Thumbnail of user christinat296
Pennsylvania
1 review
0 helpful votes
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April 30th, 2021

Nothing I go looked like the picture. Thinking I was going to get linen items, were actually a cheap material. I wore a pair of pants today that I just got and they split an hour into wearing them. Horrible.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user rosah77
New York
1 review
0 helpful votes
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September 4th, 2020

I m delighted with this online boutique, the courier company had delivered my package to someone else. I sent him an email and without putting any problem directly, he made a credit in my client's space to reorder. They are wonderful! This says a lot about the excellent service.

Thumbnail of user kathys1065
Michigan
1 review
0 helpful votes
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July 6th, 2020

I ordered a dress on 6/16 and am still waiting 3 weeks later. According to the tracking number the item has not even arrived at the post office yet. Never again. Wish I would have read the reviews before ordering.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user janiceh348
California
2 reviews
1 helpful vote
  • Send Message
September 6th, 2020

I ordered two A-line dresses that were really cute on their website. I checked the size charts before ordering. They were wrong. The two dresses arrived separately, about 35 days later, a few days apart. Both were too small and the fabric was so thin I could not even consider wearing them anywhere but to the beach. I immediately wrote to the company (within their 5 day limit), explained the problem - no fit, too thin - and requested the return authorization and address. They sent me an email saying they were reviewing my request and would respond within 48 hours. I have not heard a word from them in 6 weeks, in spite of 7 emails to them. In the mean time, I'm out $45 dollars and stuck with dresses I'd never wear. I've even tried to find a phone number for them - no luck. I am going to pursue this to the very end. It will take a miracle of benevolence from this company before I would ever consider doing business with them again.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

​We did not offer phone service.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user debk247
Florida
1 review
4 helpful votes
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August 13th, 2023

The bargains are too good to be true. Once you actually have a chance to see and feel the clothes (after they finally arrive), it's obvious that the quality is absolutely terrible. I don't think any of the clothes would survive a washing. Returns to China are essentially impossible, so I learned a costly lesson. I hope this will help you keep your hard-earned money. Please save yourself the headache and shop elsewhere!

Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Roselinlin Rep

Dear Customer,

Thank you for taking the time to share your feedback with us. Our apologies for any inconvenience this may have caused.

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.

I’d love to confirm more details about the issue you mentioned.

Would you mind providing us with your order number? Please send us an email about your order number or you can contact is in live chat.

Anout returns, our return address is not in China. We now have many return addresses, and you can return unsatisfactory products to the address closest to you.

All Purchases (except clearance items, swimwear, underwear, bra & bralette, panties, bikini, loungewear & lingeries, bags, and accessories) can be returned within 30 days after you have received the last package of your order.

You can check our return policy here: https://roselinlin.com/information/return-policy

Thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.

Best regard,
Ashley
ROSELINLIN

Thumbnail of user barbg41
Florida
1 review
8 helpful votes
  • Send Message
May 31st, 2019

I finally got my order, and the size small pants could easily fit two of me. They are paper thin, and the worse quality workmanship ever. The top is even thinner than the pants and is frayed all along the neck.

When I tried to look into a refund it kept telling me to go to a site that doesn't exist. Then on their one site I read that you have to pay postage to CHINA to get your refund. Costly.

This is the biggest scam out there, and I've been took. I should have read reviews beforehand. My bad! Please don't fall for the same scam.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

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Thumbnail of user missw50
Miss W.

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