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This company can not be trusted. I ordered over $130 worth of clothes and they were of exceptionally poor quality. When I contacted them for a return for refund, they said I'd be responsible for shipping costs, including any tariffs back to China. The costs for that is over $100! These items came from Wash DC so should be able to be returned there. Their response was instead of giving me a full refund they would give me 15% refund. When I refused that, then the next email was to offer me 25% refund. WHAT A HUGE SCAM! Please beware!
Tip for consumers:
Clothing is cheap and cheaply made. Can only get 15-25% refund. They are located in Wash DC but send you a shipping label from China to return unwanted items. The costs are prohibitive! Over $100 to ship to China per Post Office
Products used:
Women's clothing
Date of experience: August 3, 2022
Share Review on:
Roselinlin has a rating of 3.9 stars from 3,767 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service, and good quality. Roselinlin ranks 18th among Women's Clothing sites.
This company is the absolute worst quality I have ever seen in MY LIFE! Material is all transparent, poor workmanship, and after one wash (if i could wear them), will likely be the last time to be worn due to the machine tearing them up! I can't even donate these clothing. So its either throw them away, OR save them for the next time when stores can't stock enough toilet paper! I literally threw my money away.
Tip for consumers:
Horrible...unbelievably horrible. Company should be shut down as a SCAM!
Products used:
None
Date of experience: October 13, 2023
Dear Customer,
Thank you for taking the time to provide feedback on our products. Sorry to bring you a bad shopping experience.
To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under the order? We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.
Best regard,
Ashley
ROSELINLIN
The bargains are too good to be true. Once you actually have a chance to see and feel the clothes (after they finally arrive), it's obvious that the quality is absolutely terrible. I don't think any of the clothes would survive a washing. Returns to China are essentially impossible, so I learned a costly lesson. I hope this will help you keep your hard-earned money. Please save yourself the headache and shop elsewhere!
Date of experience: August 13, 2023
Dear Customer,
Thank you for taking the time to share your feedback with us. Our apologies for any inconvenience this may have caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
I’d love to confirm more details about the issue you mentioned.
Would you mind providing us with your order number? Please send us an email about your order number or you can contact is in live chat.
Anout returns, our return address is not in China. We now have many return addresses, and you can return unsatisfactory products to the address closest to you.
All Purchases (except clearance items, swimwear, underwear, bra & bralette, panties, bikini, loungewear & lingeries, bags, and accessories) can be returned within 30 days after you have received the last package of your order.
You can check our return policy here: https://roselinlin.com/information/return-policy
Thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.
Best regard,
Ashley
ROSELINLIN
The fabrics are rubbish not linen as advertised. The pictures used to sell the goods are not theirs. Scam. Don't buy anything from this crowd and watch for them emerging with new companies flicking off the same dud clothing.
Date of experience: April 29, 2023
Dear Customer,
We apologize for any disappointment you experienced with the quality and material of the products you received.
Please note that we take these issues seriously, and we are committed to providing our customers with products that meet their expectations in terms of quality and material. We will investigate further to ensure that these issues are addressed, and appropriate measures are taken to improve our product offerings.
If you need additional assistance, please feel free to contact us by email at service@roselinlin.com
Best regard,
Mandy
ROSELINLIN
I ordered many items from this company. They stated the arrival time was between 12-14 days and it was going to take three weeks. THREE WEEKS! Now they tell me I have received a full refund and yet have NOT received a single penny! I would NEVER recommend conducting business with this horrible rip-off company. Dishonest, dishonest! I do not know how I will ever receive my money back.
Products used:
None. Cancelled order
Date of experience: September 7, 2023
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the delivery issue and refund process.
We are a legitimate company. Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment.
For more details, you can check the shipping policy here: https://roselinlin.com/information/shipping-delivery
About the refund, ususally the refund will be issued in 3-5 days. Depending on the financial institution, credit or debit cards may take an additional 3-7 business days to process.
I’d love to confirm more details about the issue you mentioned. Would you mind providing us with your order number? Please send us an email about your order number or you can contact is in live chat.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.
Best regard,
Ashley
ROSELINLIN
Horrible. Nothing I ordered was the quality of the pictures. However the most ridiculous thing was the 2 sale items - NOT EVEN CLOSE. Clearly a bait and switch. Do not trust their pictures - items will be something totally different :( Also customer has to pay return shipping EVEN IF pictures are completely different from what is received. I mean, come on! See pics - Horrible.
Date of experience: July 10, 2023
Dear Customer,
We apologize for any frustration or inconvenience caused by your recent purchase. We take the quality of our products very seriously and we are disappointed to hear that you did not receive the items as pictured.
Your feedback is highly appreciated and will forward it to our relevant department. We are committed to providing quality products and services to you.
We wonder if the items you ordered are final sale. As we do state in our policies that all final sale items cannot be returned. In order you to know our return policy better, please check https://roselinlin.com/information/return-policy
However, we understand your disappointment and we would like to offer you a solution. Please contact our customer service team with your order number and pictures of the items you received. We will review your case and see how we can assist you.
Once again, we apologize for any issues you experienced. Please do not hesitate to contact us via service@roselinlin.com
Best regard,
Mandy
ROSELINLIN
The fabric in the dress I purchased is poor, more like slip fabric and somewhat see-thru. I have tried to request a return, but Roselinlin website will not permit that section to open to provide instructions. I have tried several times over the past 4 or 5 days. I am very disappointed with this company. This was my first and last purchase from Roselinlin. My biggest regret is not checking the reviews first, and spending $30+ (that includes shipping) for something of such poor quality.
Tip for consumers:
Be careful what you buy. You may not be able to return it and get your money refunded.
Products used:
Nothing. I only purchased one item and I would like to return it.
Date of experience: August 14, 2023
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
We now offer free shipping when the order amount after the discount is over $109.(Final sale items are excluded).
We regret to hear that the fabric does not meet your expectation. We are collecting feedback from our customers and working on providing more choices of fabrics.
We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
I’d love to confirm more details about the issue you mentioned.
Would you mind providing us with your order number? Please send us an email about your order number or you can contact us in live chat.
Anout returns, if the product meets the conditions of our return policy, then it is eligible for return.
Usually our team will respond to you within 48 hours after you submit the return request. If the return process does not work. You can contact our customer service team and explain the situation in detail, including the reason for requesting return and any relevant order.
If you continue to have issues with the returns process, please contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
All Purchases (except clearance items, swimwear, underwear, bra & bralette, panties, bikini, loungewear & lingeries, bags, and accessories) can be returned within 30 days after you have received the last package of your order.
You can check our return policy here: https://roselinlin.com/information/return-policy
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.
Best regard,
Ashley
ROSELINLIN
I ordered a couple of tops for about $90 and the shipping was $18. It's already costed 20% of the order. Then I got email for a delivery delay for two weeks. When it's finally arrived, the quality of the fabrics was very poor and I had to return them all. I sent them for a return authorization and they emailed me back with 40% discount if I decide to keep the items. I just didn't want to see them in my drawers and told them to tell me how I proceed for a return. They emailed me again with an offer of 55 % discount. I was disgusted. Do they not understand why I want to return the items? I finally printed out their return address in CA and sent a package back to them which costed me another $11. I will not buy anything from them ever again!
Date of experience: May 16, 2023
Dear Customer,
We apologize for any inconvenience caused by the delay in your order.
We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
Also. Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Before that, for goodwill, we would offer some solutions to satisfy our customers. Sorry that you're not satisfied with that. Please note that the cost of return shipping is determined by shipping carrier and we do not markup these costs. We understand that return shipping can be expensive, and we are continually exploring ways to reduce these costs for our customers.
If you have any specific concerns or questions, please do not hesitate to contact us via email service@roselinlin.com. Our customer service team is always here to help and will do our best to assist you.
Best regard,
Mandy
ROSELINLIN
The photo you display on line are deceiving to the customer. This was my first time taking a chance and ordering online and I must say this will be my last. I often feared that my order will not be the product that is shown and I was right. The quality of fabric was very cheap looking and feel as if i wash it one time that will be the end and then i could use the garments for rags. I am very disappointed. My co-worker was getting ready to order something but I showed her my outfits and she declined. I am very upset.
Date of experience: May 8, 2023
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
If you need additional assistance, please feel free to contact us by email at service@roselinlin.com
Best regard,
Mandy
ROSELINLIN
Roselinlin show in store one item(s), sending - different! In pictures nice items, in real - rags. Cheating people! Do not want accept items back, frightening with big costs. Very bad. I'm disappointed.
If you do not want loose your money, buy items in another place.
Tip for consumers:
Do not buy here
save your money for good quality items
Products used:
I bought clothes, but can't use, because of very bad quality.
This store - cheaters
Showing one, shipping another
Date of experience: January 30, 2023
I am very disappointed with this company. First of all I did not get my new customer discount. I then waited a long time to receive my purchase. When I opened it, it was the wrong item and the sizing is off. It is larger than expected and the fit is wrong. It seems the knees are in the wrong place.
Then I see I have to pay to return it and I did pay $10 to have it mailed to me. This is the last time with this company. I do not recommend it. They advertise attractive clothing, but you won't know what you will receive and you will have to pay to correct it.
Tip for consumers:
Ignore it
Date of experience: February 7, 2023
I believe this Chinese company goes under a lot of different names. I ordered something from a similar company and know others who did as well and were scammed big time! They show beautiful photos of gorgeous linen items and what you get looks like a cheap pair of pajamas. Returning to way to expensive as it has to ge back to China, and they don't refund your money. I was able to negotiate with Paypal to get my money back, but it wasn't easy and it was only $21.00 or so, but others have lost a lot. Not a reputable company that should be vetted by Paypal and other credit card companies before allowing them to retail in the USA.
Tip for consumers:
This stuff looks good on the internet but when you get it, it is totally different from what you saw. Buyer Beware! It is nothing more than a piece of cheap cloth from China. You would think that PayPal and other credit card companies would have vetted these cheap companies before foisting them upon the American consumer, not to mention the amount of thievery they must do worldwide. Impossible to return because you have to pay postage back to China, and it never gets back to the company.
Products used:
None. Terrible items
Date of experience: June 22, 2023
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality and material products and services to you.
Regarding your concern about ROSELINLIN being a Chinese company, we understand that there may be some misconceptions about purchasing products from China. However, please note that we are a reputable company that sources our products from reliable suppliers worldwide, including China, to provide our customers with high-quality products at competitive prices. Also, we only have one name, which is ROSELINLIN.
We have established a specialized return center recently for our customers in the United States to simplify the return process and save return shipping fee. As for refund, Don't worry, if the product meets the conditions of our return policy, then it is eligible return for refund.
If you wish to return any rest item in your order to our US return center, please contact us at service@roselinlin.com. We will verify your request and promptly provide you with the relevant information regarding our US return address.
Best regard,
Mandy
ROSELINLIN
On a recent order they substituted a poor quality knit top for an item that should have been linen. Paypal decided it was not "materially different" from what I ordered so denied my claim for a refund. Anyone who buys clothes from them should be aware that they get away with this and if you're expecting a quality clothing item-don't.
Date of experience: May 29, 2020
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
This site shows beautiful photos of lovely women's clothing at unbelievable prices. I ordered a sweater and received a high neck t-shirt in stead only faintly resembling the sweater. I am attaching photos: one from their catalog, the other is what actually showed up. Do not buy from them.
Date of experience: November 11, 2019
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
This is a Chinese company who does not want to refund or cancel an unprocessed item. The package which took 6 weeks to arrive was not properly packaged and arrived open and tampered with. One item was missing. Several other items were out of their packaging and still more were obviously taken out and thrown back into the packages unfolded. I took pictures and sent emails and the company would respond "there is no problem" "take another picture" and "wait few time". I have filed a dispute with PayPal to try to get a refund.
Tip for consumers:
Do not shop here. Clothing is defectively sewn shipping estimates are double the amount of time promised. Customer service does not speak English well if you need help. My request for a refund for a missing item said “ Wait few time”
Products used:
I need a refund for a missing item they refuse to acknowledge and would like a prepaid shipping label to return all of the tampered with clothing.
Date of experience: July 30, 2020
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I'm having a difficult time understanding how there can be any ratings above 1 star.
The clothing sent was garbage. Tried to return but of course the company is in Guangzhou China and will not cover the shipping charges. They even go into detail on how difficult it will be for you to return your items. Despicable company!
Tip for consumers:
Don’t waste your time or your money!
Products used:
NONE
Date of experience: October 1, 2021
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@roselinlin.com or by chat online.
Roselinlin is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
This company can not be trusted. I ordered over $130 worth of clothes and they were of exceptionally poor quality. When I contacted them for a return for refund, they said I'd be responsible for shipping costs, including any tariffs back to China. The costs for that is over $100! These items came from Wash DC so should be able to be returned there. Their response was instead of giving me a full refund they would give me 15% refund. When I refused that, then the next email was to offer me 25% refund. WHAT A HUGE SCAM! Please beware!
Tip for consumers:
Clothing is cheap and cheaply made. Can only get 15-25% refund. They are located in Wash DC but send you a shipping label from China to return unwanted items. The costs are prohibitive! Over $100 to ship to China per Post Office
Products used:
Women's clothing
Date of experience: August 3, 2022
Sorry to hear that the product and return process do not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@roselinlin.com or by chat online.
The clothes are not the right size. The quality is terrible, the worst fabric I have ever seen. They literally look nothing like the photos. After I tried to return them, I found out they are in China. They ripped me off for $300. They lied in every email that they would refund me, never saw one penny. DO NOT BUY ANYTHING FROM THESE PEOPLE!
Tip for consumers:
Never saw one penny for refund. They are liars.
Products used:
None.
Date of experience: May 15, 2023
Dear Customer,
Sorry that you are not satisfied with the item(s).
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers. Also. We are committed to providing quality products and services to you.
We understand the inconvenience of returning items to China. We are currently working on establishing overseas warehouses to make it easier for our customers to return products. Thank you for your patience and understanding.
Refund for the item(s) will be issued after return package well received. If you need additional assistance about refund or check the status of your return, please feel free to contact us by email at service@roselinlin.com
Best regard,
Mandy
ROSELINLIN
This is a scam. The photos do not relate to what this company is selling. You cannot get your money back either, eventually they will offer to refund 15% or so (did not try to get this % money back, the whole process was too cumbersome). In some cases the item they send are almost funny in the loose way they pretend to copy the photo. For example you get prints on a very cheap polyester fabric instead of the embroidery pictured on the photos. Cannot believe I purchased anything without first checking the reviews. In the picture below left is the photo and right what I received...
Date of experience: March 31, 2020
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
Ordered a blouse, which to ages to arrive and when it did there was a massive fault right at the front. I contacted them and they said I could return it but had to pay the postage to China or else they would just give me discount. I was so fed up, I took the discount. The designs are good (and look great in the ads) but the quality of material and finishing is awful. Will not buy from them again.
Date of experience: July 26, 2019
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
Long delivery time. Terrible quality that is not even close to what is pictured and basically no return policy. This is the cheapest, worst fabric I have ever received from an online purchase. They highly discouraged a return and offered a 15% refund. Do not buy from this company.
Tip for consumers:
They make you pay all return shipping costs and make you ship it back to China. Then they tell you they will also take out return processing fees before refunding you a partial amount.
Products used:
1 shirt out of the entire order.
Date of experience: May 24, 2021
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I bought a shirt and a pair of trousers from them. The quality of material is quite cheap - maybe to be expected for the price. The shirt arms where about 4" too short. On questioning they told me I am responsible for returns packaging and that I would have to ship to China and then just offered 15% of price back as an option. Feel quite cheated. Be careful.
Date of experience: August 26, 2020
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
Ordered clothes and accessories in this website. All items were crap they don't even look nothing like in the website. Everything was cheap materials. I can't even wear it. It's a shame. Don't be fooled from this site.
Tip for consumers:
It’s a joke and it’s a waste of money. Junk website. Don’t be fool by it.
Products used:
None sizing chart is not accurate
Date of experience: September 13, 2020
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
The Plain V Neck Casual Long Sleeve Shirts & Tops was cancelled and refund will be issued in one week.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
Order clothes for the next season as the current season will be gone by the time your clothes arrive. I placed my order mid May and just got it Aug 12. One item is still hasn't been processed and yes, I contacted my bank! I understand it's COVID but dang, 3 months? Their customer service responds quickly, which is good, but they still can't make yours clothes come any sooner. Clothes quality, not so good. The clothes are inexpensive and the quality shows why. One top's material feels like a thin waterproof rain slicker, another top snags to the touch, and one top started to melt when I tried to take some wrinkles out using a steamer set on low. Pic included. Sizes do run exactly like the size chart says so that was not an issue. I, however, will not be ordering from here again.
Date of experience: August 13, 2020
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
The clothes here are of very high quality and arrived in a few days, extremely fast shipping. Clothing is true to size. Very happy with my blouses and skirts, I will definitely buy more items right away.
Date of experience: June 27, 2020
It took 4 days, 4 emails and two chats to get one dress returned. All because they would not read what was written on submission form, emails and chats.
Not sure whether it was intentional or sheer incompetence. Either way, not professional or good for business. Certainly wont buy here again.
Date of experience: August 11, 2023
Sorry to hear that the product and return process do not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@roselinlin.com or by chat online.