RyanAir

So last night 21-08-23 I flew from krakow Poland to Luton London with Ryanair.
It's my first time with Ryanair, the crew were young girls of which they gave me their names for me to write this review.
I lack oxygen to my brain of which then causes me to hyperventilate as a lack of oxygen is the worse feeling ever. I have C O P D. These girls were amazing. Thank you so much girls. KONSTANTIN, NICOLE, SARA, CHARLOTTE and PAIGE for helping me and giving me oxygen.
I have flown with many other companies with older crew who have not cared but these girls who crew for Ryanair Luton truly were brilliant and seemed more experienced than the older crew. So girls you really made my flight comfortable with your caring ways and asking me through the rest of the flight if I'm OK and need anything else. Sending lots of love and thanks. From Dawn Sharpington Grays Essex xxx

Worst airline known to man, its amazing people still use this airline. I don't know which brain dead $#*! is in charge of their business competition but for any bag it will cost you double what it does on most other airlines, 60 for an extra bag like I'm going to fit everything for 2 weeks in a tiny carry on for under the seat I don't know when all airlines chose to do this but Ryanair takes the $#*!ing piss with its prices. On top of that just buying a bag will cost you extra for a payment fee, I didn't realise to get a bag from you cheap $#*!s I had to pay more just to pay you, then they make you pay a check in fee ive never heard of anything so $#*!ing stupid, this airline will be out of business in no time if it continues the way it does, anytime someone takes a flight they will most likely be sure to never again. Yes maybe the flights are cheap but in extras it will cost you so much more than just a decent airline that gives you a bag.
Please do yourself a favour and don't use this $#*!ing waste of space the world will be a much better place when the ceo kills himself because the company's gone down.

I was travelling to London Stansted from Malaga with my partner and 9 month son. We checked in which took an age and were left an hour 20 minutes to get to the gate. However, Ryan air shut the doors on us. It took a long time to get through customs and police check the lines were enormous. Ryan air fully knew the lines were incredible long as so many flights were. But they ignored this and wouldn't wait. They blamed the police for slow checking of passports in passport control and told us we had enough time to board. It wasn't just us but 20 other customers flying to London Stansted who missed their flights. Other travellers going to Dublin and Manchester flying with Ryan Air had the same issue missing flights. We were left stranded desperately searching for accommodation with a 9 month crying baby. The customer service was shocking no solution offered and took no responsibility for closing the gate way before the flight was due to take off. Like I said they knew we were coming to the gate and the lines were so long but no consideration of empathy. Also information about boarding of the flight was not displayed on the board it only said go to the gate etc. I am utterly appalled by the service. I will never fly with Ryan air again. The cheap costs are not worth it for the stress they cause. Rude, disrespectful, unkind, unhelpful disgraceful treatment. I hope people can realise how awful and inhumane they are. They just tool no responsibility for the callous act. I am lost for words. Luckily we managed to get on a fight the next day with Easy Jet where everything was quite straightforward. Please I urge people to read this and not ignore.

My daughter had an autistic meltdown on flight and the crew very quickly supported us to move and were very kind thank you so much...a very tired Mom

They made me pay Extra money for my cabin bag saying I needed a priority ticket.first in a life time this extra money in a flight worst company to fly with

Even after booking 'special assistance' we were split up on the plane so that my disabled mother was allocated seating next to complete strangers. My father was 20 rows back! We had to ask people to move. My mum also had to wait on the runway prior to boarding the plane and was asked if she could walk up the steps so that they didn't have to bring the lift. This is despite me being very clear about the 'special assistance' required' when booking the flight.

I complained to customer service after the flight and was brushed off. Basically they said it was my fault for not requesting correct assistance when booking the flight despite email confirmation at the time that I had done this. I have complained again to say this response is simply not good enough and reiterated my particular concerns, namely that:

1.) I booked special assistance online and completed that request as fully as possible - I have the email confirmation - yet this was not acted upon

2.) I confirmed this at the special assistance desk at Stansted when we arrived yet no lift was provided to access the aircraft

3.) Keeping my mother outside waiting on the runway for the lift in the rain was not acceptable!

4.) The separate seating issue was not acceptable and broaches Ryanair's own policy for special assistance

5.) The lack of support, such as a helping hand to take my mother to her seat given all walking aids had been removed, was insensitive and unhelpful

The caused my mum undue stress, had a detrimental effect on her dignity and was very upsetting for us all

I am not hopeful about receiving a satisfactory reply.

After reading all the negative posts about Ryanair I was a bit concerned about flying with this airline. They were the only airline that had decent prices to the destination that I wished to travel to. My booking and flying experience with them was all positive. The web site booking was easy to use. The check-in experience was good, the flight was on time, the aircraft clean, the crew semi friendly. I think the key to flying with Ryanair is that one must read and follow all the instructions carefully when booking, read about their carry-on policy, baggage hold policy, cancellation policy, checking in policy etc. If one takes the time to read all of the information and follows all the directions which are given in plan and simple language there should be no problems. In fact I did have a problem, after clearing customs and going through security, at some point I lost my boarding pass, and after reading all the horror stories about the charge for a new one I became a bit anxious. To have the boarding pass reissued was going to be expensive. At the gate I approached the staff and informed them of what happened. The reply from them was simple, "no problem we will reprint your boarding pass and you will be able to continue with boarding" they were friendly and most helpful. I have no doubt that I will be flying with Ryanair again should the need arise.

Ryanair is cheap flights company, but they can manage to organize cheap flights and also good service in the plain that is really good combination thank you for nice fly.

When you can't check in online for a Ryanair flight and you know you'll be made to pay 100 euro at the airport there and then for the flight you've already paid for