RyanAir

My Bag Fitted and complied with the travel dimensions when Rynair Airport staff asked me to put the bag in the machine to check if the bag fits, the bag fit the second time since insertion, the service man agreed with me, but was rude to me when I tried to explain, he turned his back and did not want to call me any further, and did not want to give me my money back.

Thanks you for the worst ever flight I have ever had the misfortune of taking. On the 29th of April I had a flight booked from london to Prague at 7 o'clock in the evening. We got to the checking area 4 hours before and went to the check-in to ask if we could checkin early. As this was our first time flying with Ryanair we didn't know the booking in policy. I remember clearly the customer service guy saying I need to wait until the desk number was placed on the departure board so we when to get a tea and waited. When the it was time to check in we went to the line and waited our turn like good customers sadly it took over 1 hour to get the the desk (2 hours before departure time) only at this point we were unformed that we should have checked in online and as we didn't we would need to pay a fee of 70 GBP. We had to wait in the customer service line to pay or to complain so we did. At this point we got a little bit upset and disappointed with not being informed when we asked 4 hours before the flight. To put more wait to this insult the customer care man inform us it wasn't £70 in total but £70 per person which came to a total of £210 as there was 3 of us in our family. We had no option but to pay this so called fee even when we had clearly been informed to do something else.

I feel I'm in my rights to ask for a full refund of the £210 and also the full cost of the flight.

As a company you should rethink the way you fine and con your customer at the last minute and also placing pressure on a young family that can't afford to pay for the mistakes of your misleading and untrained staff.

I had a awful experience with Ryanair. My 2 daughters and I were flying from Rome to Dublin on August 6. I am out 150 euros because their website did not allow me to check in online. I tried and tried and tried to check in for over an hour the day before our flight. I logged into my account, selected our flight and then I would click on the check in button and then there would be a blank white page. There was nothing on the page, so after my 4th attempt I thought I must be checked in already. When we got to the airport, we found that not only we were not checked in but I now owed 50 euros per person because of my failure to check in 2 or 12 hours beforehand (we got different information). But I MADE EVERY ATTEMPT TO CHECK IN A FULL 24 HOURS. So the explanation I received as to why I was unable to check in online was because I had yet to enter our profile information. This was a total surprise to me because I know I entered our passenger information and don't remember being asked for more information (i. E. passport number, nationality... etc.) The big question is why was this not explained on the website? Why was I sent to a blank page and not to a page that told me that Ryanair needed more information in order for me to check my daughters and myself in? I seriously tried four times to check in and everything time I got this blank page--so frustrating.

Today we should fly at 15.00 when boarding already should be closed we were still waiting in the que. The povercrew from Ryanair didnt informed the passenger, after some complaints they told us that the flight would atleast be delayed untill 22.00h. The stewards advice us to go to the customerservice desk. Guess what a waitingque from over 2 hours. After joining the que nobody from Ryanair kept us informed. By coincidence a colluegue found out that the delay got canceled from 22.00 to 16.00 we needed to go again through all the security check runned and almost mist the flight. When we were in the airplane it got much worse. We need to wait at least 2 hours in the plane at the grond without acces to Warm meals or alcoholic beverages. They still dont know when we Will take of and threat us like catletransport locked up in the plane without any perspective when we can leave.

Ryanair take your responsibility, many of your customers are pissed of because.of your crappy service and nonproactive staff who dont borther to inform your cashcow customers.
Demanding us to enter the plane and make us wait for at least 2 hours without knowing when the flights Will be approved is un acceptabele. If. You lock us up than atleast supply the possibility to buy warm meals or alcoholical beverages

I had many terrible situation with this $#*!y company. But that was the last drop. We wanted to make a Romantik weekend with my husband.It was very important for us. We see each other very rare. We are Ukrainian and had a very hard times but now we located in Austria. We bought tickets in advance. Booked a flat and bought a tickets to a concert. Our flight is on 15 of July. And on 14 we got massage from Ryanair that our flight is canceled but we can choose another one for free. But they lied. No tickets for free and they haven't got any proposition to solve our issue. For now we can't get money back, we can't return tickets from back home flight, of course we can't get back money from Airbnb ( because it's too late to inform them), and also we can't get back money for concert. Customer service is just telling that's all is not there problem. I never thought that I will see such attitude to a person in Europe. Totally disrespect and terrible service. Not any security for a person. They haven't heard anything about human right. Now the only chance to be heard - is bad requires all over. Hate you Ryanair. Never again Ryanair.

Avoid Ryanair! Low service, long waiting times, very bad refund policy! They only want to take your money! Unwillingness to help! Stay away!

99% they will stuck you in the airport for 3 hours delay,
Not worth ever deal with them,
Shame! BS company f**k you

Their unfortunate "Jab and Go" ad campaign struck a chord. Yet another strike against this morally corrupt company.

I made a promise 2 years ago that I'd never fly with RyanAir again and I intend to keep it.

I booked and paid for 3 sets of flights for myself and 2 family members. Then, I end up needing to go to hospital on the weekend that the flights were happening. The flights wouldn't be for another two months, so I fill out their form that claims to refund in the event of serious illness. My situation was that. I needed this surgery and it was going to be happening. At the time, I had heard that RyanAir are very bad at refunding or giving vouchers if you need to cancel flights, but I thought I'd chance it since the form was there.

The reply I got back was just terrible. I am not exaggerating. The cretin who responded to my email treated me like I was the kid with glasses in a schoolyard full of bullies. "You will not get refunded or a voucher under any circumstances. We never give refunds." She went on to write two full paragraphs that felt like she was belittling me for having the cheek to fill out that form. I felt upset because I was already emotionally vulnerable because I was dreading what was going on in my life. So I send her a reply asking her why she felt the need to be so rude, and she could have just said "sorry, we can't give you a voucher or refund" and leave it at that. Why make someone feel so small.

Instead of answering my question she responds saying "there is no way that you are getting a refund, so there is no point in sending more messages." Seriously, what on Earth?

So I email her back saying that I did not ask again for a refund, I was addressing her rudeness. I said that I would never fly with RyanAir ever again. I know O'Leary says that people say this, then fly with them again. I won't and haven't. It's been a couple of years...

Given the attitude of the woman via email, I would rather fly with Aer Lingus from now on. I've flown with them a few times already and they're honestly much nicer to deal with, and they don't treat their customers like begging scum.

As long as I live I will never EVER fly with Ryanair again. I have tried to contact Ryanair by phone, livechat and email for the past two weeks with no response. I rang customer care THIRTY TIMES this morning before I finally got through and put on hold for one hour. I spent €20 credit in that one hour and topped up an additional €20 while I was waiting. I have tried to change my flights through the Manage My Booking option on the website and app, I have used my iPhone, laptop and three different computers with multiple different browsers such as Firefox, safari and google. I can select the new flights but it won't let me continue to the payment. My friend also tried to make this change on her iPad and had the same problem. I rang customer care and was told it was an additional €200 fee to change our flights over the phone comparing to the €280 it costs to do it on the website (it will not work for me), that's a total of €480 to change our flights over the phone. The customer care agent was an absolute waste of time, she told me it was a problem on my computer and she couldn't do anything even though I tried multiple devices and browsers. I work in an office with a highly sophisticated IT Department, I asked them to try and change my flights for me and they too could not do it or figure out why it wasn't working. I asked to speak to a supervisor or manager and was put on hold for an additional 10minutes. I was then told she did not get authorization to put me through to a manager or supervisor. I am a paying customer of Ryanair and I'm absolutely disgusted my the service they have provided.