Samsung

In summary Samsung technical support team has deemed my range unrepairable, ticket #... The range is under warranty. The offer the executive customer service member made was for the purchase price plus applicable tax. My issue with this is that I purchased over $7000 in Samsung appliances at a single time; therefore was provided a product rebate per appliance. The offer made was for $1520 plus tax. What I am asking for is the tax amount on the $1520. 00, plus the retail price prior to bundle rebate of $1688. 89. The original invoice from the retailer shows this amount. I believe this is fair as I will have to pay delivery on my new range, approximately $100, as well as losing out on the range extended warranty I purchased. My request is not unreasonable as I am not asking for anything more than I feel entitled to in order to replace my range with the same comparable unit. I have been without an oven now for over 5 weeks. Very slow and unresponsive customer service.

I purchased new appliances late November 2021. The stove quit working March 29 2022. As of this writing I still do not have working stove (May 23). I purchased a samsung microwave October 2020 for $750.00 The microwave quit working May 2 2022. I only live in this house in the winter so the microwave had very little use about 6 months but out of warrenty. Will Never purchase Samsung product again. Every agent that you speak to gives you a different answer very hard to get anything done.

I ordered a product. It never came.it took a month for me to finally call for the 5th time to be told its still in a pending stage... I talk to representatives they try to get me off the phone by saying someone will respond when they get more in. I finally talked to a guy BRENDON badge #*******. Do they even have badge numbers. I canceled my order. He never gave me any info. I asked him is this even Samsung... it sounds like these people are emotionless, effortless,

Samsung free TV offer is nothing but an aggravating, jump thru hoops, disgusting, never gonna happen misleading joke! I bought a new $800 phone and opened a 4th line with AT&T and was told that I will receive a Samsung smart TV. But after 3 months back and forth. It never happened due to crap. They will NOT help you in any manner. AT&T is nothing but extremely BIG LIES also. Do not trust or believe anything that is told to you by either place

After doing the online questionnaire about how much my repair will be I sent my phone in. Telling me that it will be $100. They get my phone and tell me it's actually going to be $377. I paid for that repair a week ago and they haven't even began repairing my phone. I'm tempted to file a fraud report on my CC.

We bought a new Samsung refrigerator, 5 weeks later it stopped freezing and cooling. Four days later they sent someone to look at it. The part will take another six days to get her. They will not replace it or let help us with all the food that has gone bad, N E V E R buy Samsung products, If I had seen there reviews was a one and a half, I sure wouldn't have.

We have place a order and for last 1 and a half month and still the appliances didn't arrived. Samsung says XPO is at fault and XPO says Samsung. I have 2 small kids, 2 senior citizens at home we all are suffering and these guys are just playing a blaming game. $#*!s. Pls don't order online even if you get a good deal. It's going to drain you emotionally and physically.

The forced updates cannot be opted out of and are not only for privacy and security. They change settings and features on the phone, and some apps will malfunction. Samsung technical support will factory reset your phone, and everything saved on there will be lost. They will not give me my money back since this is not the phone I paid for.

Ordered a FHD monitor. Received a terrible one. Far Far from being HD.
Support service was nothing else than a big jocke. Spent 2 times 30 minutes with them and they haven't asked me one single pertinent question. They were just asking for more time to ''enter the case'' but they had nothing to enter since they had not asked anything about my product or my problem!
Have already called twice to return the product and I,m still waiting for my ticket.
I will Never buy a Samsung product again!

Called customer support twice, both times support said they will keep me on hold while they check status of the order with UPS. First one disconnected and got me connected to UPS without even informing me, he was to check the status himself and get back to me. The other agent simply disconnected the call after keeping me on wait for 15 mins taking me directly to the survey. Samsung, such agents are going to get you out of business soon.

I went through Samsung directly to purchase my cell phone in July 2018. Verizon was to finance the agreement and I would make payments to them with my monthly bill. Samsung provided the incorrect phone number with the financing agreement to Verizon. When Verizon requested clarification and didn't get a response, they denied the financing agreement. Fast forward 8 months, Samsung now has given me 2 choices, return the phone or pay in full. I've already talked with Verizon and they will honor a financing agreement. Samsung just has to provide them with an agreement and the correct phone number. They insist I only have 2 options. I'm done with Samsung... LG or Google it is! UGH!

Hi, My experience has been horrible after buying a samsung galaxy s8 on their website. I brought it on the trade-in program. However, the trade-in details and information were not clear. It seemed onesided where many customers have informed that if your phone is not accepted then samsung will charge you with $175 in lieu of the trade-in phone not going through. Trying to get a return is painful as they provided only one Return authorization but not the second for the galaxy 360 that came bundled. With all this confusion, I decided best to save myself the botheration of returning the phone and just keep it.
Hence buyers please be aware if you decide to buy directly from samsung.com be prepared not to get any post purchase support. Their customer care is not well equipped.
Also, it seems the entire transactions are handled by Digital River (a third party) and it's not samsung parent company.

I generally like Samsung products, but I recommend that you don't buy anything from samsung.com. I ordered a Chromebook on black Friday for my wife's Christmas present. At first they said it would be shipped in a week and then two weeks. Now after the fifth delay, it sounds like she should receive her Christmas gift around the end of January. I think they just kept giving me false hope, so I wouldn't buy it elsewhere. Whenever I've called to get a status, I have to wait a very long time to speak with someone..

As soon as 13 rolled out, Samsung Flip & Fold users (and some other models) have been unable to connect or sync their Fitbits for weeks. There is something up with the Bluetooth 13, and hundreds have tried everything from resetting networks, to clearing cache in Recovery Mode, to factory resets. Nothing works, and Samsung will not acknowledge the problem, while Fitbit says they are trying to work on it.
Samsung Support is worse than horrible and their "escalations" go nowhere. I had two cases, but no replies. This will be the only Samsung product in this house, ever. First and last Samsung phone.
I have zero confidence in this brand.

Purchased a brand new Samsung top of the line washer and dryer less than 5 months ago. I love the units, but am having trouble with the dryer already. Contacted service with Samsung to schedule service call and they would not set up an appt. Until I recorded the noise. Scheduled and appt. And the service company gave me 4 hour window and then no showed. I was forewarned not to purchase a Samsung as the service sucks and unfortunately this is the case. Beware!