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Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
I dont know if your like me but if so you cant make up your mind and scentbird is your one stop shop for finding na scent or 3 that fits your lifestyle and how you feel! This is a great place to find something for you and something for her or vice versa. Never a bad choice here at scentbird! I wouldn't go anywhere without my scentbird!
Date of experience: September 24, 2020
Good afternoon
As I've known your company and been in service with you to gift my family members and other people. I just want you to know that bringing forth a vegan selection would be a great idea, as there are many people that have become vegan. So I just wanted to share that suggestion with your company Scentbird.
Thank you
Christine (Loyal Customer)
God bless
Date of experience: February 4, 2021
Hi Christine, thank you for your love and support! We really appreciate your positive feedback! ❤️ Kindly note, that we do have vegan fragrances that can be found on our website: https://www.scentbird.com/clean
This business allows consumers to subscribe to monthly perfume samples for AMAZING prices! The variety of scents available is overwhelming and this has allowed me to find new scents i never would have thought to try. My queue is already stocked into 2021. My Scentbird subscription is by far my most favorite subscription I have ever had. I am a perfume girl, so this is right up my alley for an affordable price. I am glad I found this online site and would recommend to ANYONE!
Date of experience: April 9, 2020
Hi Rachel, thanks for leaving us such a wonderful review! We are incredibly grateful for your kind words and are really happy that you're loving your subscription! Thanks for sharing your review with us and the community <3 Stay safe!
When first signing up I filled out questionnaire accordingly. They started sending me perfume. I contacted them, and they rectified it the first time. Then months later started sending me ladies perfume again. I messaged several times to no prevail. Now I have 4 perfumes that I won't wear, and they are not rectifying the situation. I don't understand how a business can just start sending a man, ladies perfume, over and over again! It's hard to get over it the first time let alone continuing to do so. And i can't talk to a person, phone or otherwise. It's all robots. No refund. No replacements.
Date of experience: March 30, 2023
Hi John, as a subscriber with Scentbird, you'll have full control of what you will receive in each shipment when you add items to your queue! If your queue is empty, we send Fragrance of the Month: Perfumes for those who chose Perfumes in their account settings, and Colognes for those who chose: Colognes. We'll gladly check your account settings for you and make things right. As well as send you courtesy replacements to make it up for all the perfume you got. Please contact us via support@scentbird.com or Facebook PM, we're here for you!
I'm new to Scentbird. I've had 3 months of wonderful heavenly scents and I'm in heaven! I've been through several different perfumes companies and was very disappointed with the fake perfumes that didn't last long at all. I knew it was the real top name brands when I smelt the first one of Scentbird. I'm very pleased!
Date of experience: July 31, 2020
Thanks so much for your feedback, Julie! ❤️ We’re really glad you enjoyed our fragrances.
The fragrance journey is all that and more! I have enjoyed immensely the options each month. From flowery to fresh scents, they all have a special attraction. The cannulas that they come in are just as vibrant. This whole experience has been worth the cost. I recommend all to take the plunge and purchase these adorable treats!
Date of experience: October 7, 2020
We are so grateful for your kind words, Jackie! ❤️ Thanks for sharing your review with us and the community.
I am addicted to clown and it makes it fun to be able to try something new each month. So far I've ordered for the last five months and I do that to colognes per month subscription, and I've only met one clown that I didn't absolutely love. I really enjoy the services scent bird provides and I get really excited every time I see that my next shipment is on its way.
Date of experience: October 1, 2021
We're so happy to hear that you're enjoying your experience, Kris :)
This is my favorite membership! I get to choose what I want, then if I love it i can reorder it! That is awesome. I love to smell good perfume is a must for me and I'm very very picky. So with that said out of 9 scents I have only had 1 that I was not crazy about. Can't beat that.
Tip for consumers:
Got to try it if you love to smell amazing
Products used:
Perfumes
Date of experience: October 4, 2021
Hi Tonyha G., we really appreciate your 5-star review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you ❤️
I always wanted to be able to have a very vast collection of different Colognes, but felt that the cost would be more than I was willing to pay. I came across a Scent Bird ad and then I read the reviews and decided to give it a try. I have been apart of the Scent Bird community now for almost 6 months and I must say that I am well pleased. I love the wide variety of choices to choose from. I am very pleased with the price and my new collection of bottles of cologne(see picture).
Date of experience: October 16, 2020
We are so grateful for your 5-star review, Quinton! ❤️ We’re very grateful for customers like you and hope you stick with us for years to come! Love your collection!
It's pretty much a scam. In the terms, your subscription renews every time it expires even if you initially set it to expire at 3 months. I'm trying to cancel it right now but I can't find it on there website (even in the location they say it's supposed to be in).
Date of experience: November 8, 2019
Hi Ian, we truly apologize for any confusion and inconvenience caused :( Scentbird is a subscription service that includes recurring payments every 5th of every month. We're also sorry that you had difficulty canceling your account but we hope that your issue was already resolved. If not, please feel free to email us at socialsupport@scentbird.com so our team can provide assistance. Thanks for bearing with us!
The site shows pretty designer bottles but the perfume comes in basic generic bottles. I like to put my perfumes out on a tray but these are too ugly to display, and I question if they're even authentic. I just signed up for a 6 month subscription and received my first order today. When I went to cancel upcoming deliveries there's no way to cancel on the site and no way to contact customer service. If the remaining five orders haven't shipped and I'm unhappy with the first one why do I have to pay for five more? SCAM.
Tip for consumers:
Just buy small sizes, these are ugly generic bottles, who knows if they're authentic.
Products used:
Will toss them.
Date of experience: February 18, 2022
Hi Maya, so sorry for the confusion caused. Please note that all vials are 8mL/0.27oz and have been trialed to last for 120-140 sprays, which should be enough for at least 4 sprays per day for 30 days. Because we're an online sampling service, we repackage the fragrances into our signature packaging so that we can offer our monthly service. Once you've found your signature scent, we recommend that you purchase a full-size bottle from an authorized vendor or the brand directly. Rest assured that our Customer Experience Team is always here to assist you via email and social media outlets! The cancelation link is available in the account's Manage Subscription section. If for some reason you're unable to cancel it, you can always email us at socialsupport@scentbird.com and we'll be happy to assist you asap. We're always here to help!
I subscribed because my perfume is pricey & i though i can get it much cheaper on this site. But if you think about it they charge you almost $20 every month for a small vial, costing more at the end. Not also realizing that they take it upon themselves to send you a totally different fragrance. Not notifying the members that you need to check your queue everytime. So i took the quiz & I'm a citrusy fresh kind of person & i use only this scents. Then they send me an absolutely different scent when i took the quiz, smells like caramel. Really scentbird, your wasting my money. This perfume you sent me is absolutely not my kind of perfume, so what will I do with it? Throw it? Awful customer service, i unsubscribed.
Tip for consumers:
You end up spending more
Products used:
Perfume
Date of experience: March 28, 2023
Hi Stephanie, we simply want to give our subscribers the option to explore different luxury fragrances with a full month's supply (0.27oz) which is a little bigger than the average sample size. Rest assured that the quiz just shows some suggested results based on the parameters you've chosen during the quiz. But you can ignore them and choose fragrances solely based on desired notes and occasions. You'll have full control of what you will receive in each shipment when you add items to your queue! Let us know if you need assistance by emailing support@scentbird.com & we'll happily assist you further.
I've appreciated this business. They have a great system and it works well. I've received awesome colognes in a timely manner and it's fun. I've even been able to pause if I needed to. I appreciate this. All in all, it's been a great experience!
Tip for consumers:
It's been great!
Products used:
Colognes including Dolce & Gabbana, Versace, and others
Date of experience: October 19, 2023
So happy to know you're loving your Scentbird experience, Patrick! 🌟 Our team is all about keeping the excitement and joy coming your way each month. Thanks a ton for your support! ❤️😊
The fragrances are great but some are not strong enough and all of them that I have received dont last at all within a few hours the scent is totally gone which is a great disappointment. However the selections to choose from are great if only you could tell what you're wearing after a couple of hours after spraying
Date of experience: October 23, 2020
Hi Raymond, thank you for your honest feedback. Scent longevity depends on your body chemistry and physical activities within the day plus you may have selected an Eau de Toilette (lightly scented fragrance). Authenticity is something that we take very seriously! If you have any questions or concerns, please email us at socialsupport@scentbird.com. Thank you for reaching out.
They have taken my money 7 tines since 2021. Still today March 7 2024 they are trying to take my money! I only got one bottle.
Date of experience: March 8, 2024
Hi Nikki! Sorry for the confusion with your charges. Kindly note that your subscription renews automatically, creating an order, as long as your subscription is active.✨ If payment is unsuccessful on your renewal date, we notify you by email and make a few more attempts throughout the month so that you don’t miss out. If you feel a charge was successful and that order never arrived, we'll be able to easily rectify that for you. Please let us know at support@scentbird.com ASAP. We'll never leave you hanging!🫶
The perfume cases are cheap, flimsy, weak, and break easily. You can't choose your own color case if you subscribe to the case subscription. The perfume tubes are the same as the top part is made of cheap plastic and break easily. They can hardly keep fragrances in stock so it's very upsetting when part of your order can't be filled. They also don't tell you what happens if an item is out of stock if you get more than one fragrance every month. I've emailed them several times about these issues and hardly get an email back. They ignore problems and customers. They also don't have an option to pay by afterpay or affirm. They often send expired fragrances and lie about it being expired.
Tip for consumers:
They still don't have a telephone number to call for customer service issues.
Products used:
I've bought 8ml fragrances and I've also subscribed to the case subscription. I also enrolled to get 3 fragrances a month.
Date of experience: August 1, 2023
Hi there, so bummed to hear that your experience with us wasn't as great as it could've been! Rest assured that our sole intention of upgrading our physical packaging was for a better experience. We'll be improving our atomizers and vials to be as user-friendly as possible. Our Team is in the process of upgrading & ultimately improving our packaging. And although we try our best to maintain 100% accuracy with inventory, there are rare occasions when we experience an inventory challenge. Kindly note that we do our best to restock all products in a timely manner. But, it's important to note that we never send expired scents! We don't do anything to compromise the integrity and quality of our fragrances! That's why our fragrances are exactly the same as the bottle versions just in smaller quantities. Scentbird simply repackages the fragrances into our signature packaging so that we can offer our monthly service, but this should not affect the fragrance or the staying power of the fragrance. We appreciate your feedback and definitely will use it when bettering our service. Please email us at support@scentbird.com if you need any help or further assistance.
I thought this would be a nice way to sample perfumes but I was wrong. Any product I selected to ship would not be available last minute. This happened twice. Both happen to be perfumes, which I was really excited about. Instead, of allowing me to pick as a replacement they just make the decision for you with no input from you - like zero opportunity for input. That's just piss poor customer service. After three months, I canceled my subscription. They also make it really tricky to cancel your subscription and asked 6 times in a row - Are you sure?
You have to make a request to cancel. It's crazy. Also, be prepared to wait three weeks to receive your chosen (if you get what you chose) products. The main thing is products never seemed to be available and it was frustrating.
Date of experience: July 27, 2022
Hi Charlie, we apologize for all the inconvenience caused during your time with us. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions when we experience an inventory challenge. Kindly note that we do our best to restock all products in a timely manner. But usually, we do run out of Limited Edition products due to high demand. In order for you to have more control over the items you receive in your monthly order, please remember to modify your queue prior to your billing date each month. We forward all shipment information to our warehouse for processing after that, and we are unable to intercept once your order has reached the point of processing. That's why we encourage customers to fill their queue with as many items as they wish! Because we ship in batches plus offer free shipping and work hard to customize each order according to the fragrance you’ve selected, & because our fragrances are considered Hazardous Materials, the shipments can take up to 10 business days to be delivered in ground shipping. But we're always working on bettering our shipping times. Let us know if you have any other questions by emailing to socialsupport@scentbird.com, we're here to assist!
I received an email stating that my fragrance was out of stock but if my fragrance was set to be delivered in that month, I'd still receive it. I didn't. I was sent a different fragrance, I've also had this experience with scentbird twice in the last two months.
Products used:
Fragrances
Date of experience: May 24, 2021
We understand that this has been frustrating, Shane B. We would like to assist in any way we can! Please email us at socialsupport@scentbird.com and we'll be sure to look into this matter further.
I was so excited to join this subscription, but my excitement diminished very quickly. I enrolled early December, it is now middle of January and I have yet to receive my first order. Trying to actually talk to someone was extremely difficult. When they finally do get back to me via email, my response wasn't even registered. I reach out again and it takes days for them to respond at all. Extremely disappointed with this company and the customer service it provides. Still waiting for my first order and a response from customer service...
Tip for consumers:
Don't waste your money
Products used:
Perfume
Date of experience: January 17, 2022
Hi Linda, so sorry to hear that your experience with us wasn't as great as it could've been! Rest assured that we always send out all orders that customers pay for. I see that two of our Customer Experience Agents got back to you with a response twice, requesting you to confirm your shipping address, so we could send a replacement for the missing order, but never received a response. In case you face any problems in the future, please contact us via socialsupport@scentbird.com & we'll track down your order. Kindly note, that if the order got lost, we're always happy to send replacements. Thank you!
I have never seen such an unorganized site. I have had a subscription for almost 6 months my orders are never on time and I find myself having to email mail them weekly to find out where my product is. If and when they respond they never answer the question that you asked and the always have an excuse so unprofessional.
Date of experience: October 15, 2018
Hi Shanah! Thanks for sharing your feedback! As a growing company, we’re actively working to improve our practices to make Scentbird an enjoyable experience for all of our customers. We’d love for you to give us another shot down the line and if you have any other concerns in the meantime, please don’t hesitate to email us at socialsupport@scentbird.com.
I was so excited to try this subscription, counted the days and continually checked the tracking status, but I'm disappointed. It's definitely not "rebottled", it's just a replica. This scent by Michel Germain - sexual noir touts the scents of vanilla, jasmine, amber, vetiver, and pink orchid, but I smell a deodorant smell. I can't explain it, but imagine smelling spray deodorant. Maybe that's how they're trying to get it to last? It smells alright, I guess, but you can get full bottles of replicas on ebay for around $10. This was my first month, so I'll wait for the second to see how I feel. If it has the same deodorant smell, I'm gonna have to cancel. This is a really good idea, if it were actually small bottles of name brand perfume, and I think it's even doable, so I hope a company can figure out a way to do it. It's really cute though, and I love the little bag.
Products used:
Perfume
Date of experience: December 15, 2021
Hi Charlene, so sorry that you didn't like your first fragrance. Rest assured that all of our products are 100% authentic and we do not do anything to compromise their quality! Scentbird simply repackages the fragrances into our signature packaging so that we can offer our monthly service, but this should not affect the fragrance or the staying power of the fragrance. Authenticity is something that we take very seriously. Since you're absolutely free to choose fragrances for your orders, using Scentbird you've got help via scent quiz, smart suggestions, and your favorite notes to pick the perfect fragrance for yourself! And we offer (1) one-time courtesy replacement for disliked fragrances! If you would like our assistance in the future, please email us at socialsupport@scentbird.com and our team will respond to you shortly! Thank you so much for your feedback!
My shipment only had one fragrance and I paid for two, I could not get anyone to respond and they don't have an 800 number to call. I cancelled but feels like they basically stole money from me and I could not get them to respond. Just not happy that they have no customer service to talk to and they can basically treat you any way they want and take money out of your account!
Date of experience: January 5, 2023
Hi Tammy, we appreciate you taking the time and leaving a review. We do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. E-mail support is our main mode of support to ensure that each and every inquiry is responded to with care. But we understand that this has been frustrating and we want to follow up with you! Would it be alright if you email us at support@scentbird.com or DM us via Instagram? Thanks for your patience!
I received an empty package with no fragrance in it. And the website has NO link to cancel your subscription. I emailed support and never got a response. Nor was I reimbursed. Service was garbage, and customer support is non-existent. I DO NOT recommend using Scentbird.
Tip for consumers:
no.
Products used:
none
Date of experience: July 24, 2023
This doesn't sound right at all, Joseph! Rest assured that our QA team is doing its best to investigate and take measures to prevent such oversights! You can be certain that in such cases we're always glad to send replacements for the missing items. Also, we'd like to point out, that if you're done with the subscription, no worries at all – you can cancel it, no questions asked! Just contact us through our private messaging on social media or shoot us an email at support@scentbird.com. Our Customer Experience Team is always glad to assist you in the best way possible!
I was a customer for several months receiving 3 scents a month. I decided to put my subscription on hold due to the mounting costs - and only did this because I couldn't figure out how to cancel (they make it really challenging). I noticed that I was charged again despite being on hold and immediately contacted their support email for a refund. They agreed and said it would be processed shortly. When I received the refund it was just for the shipping even though my order had not been shipped yet. I wrote back asking for the rest of the refund and they refused citing some obscure policy. Now this company has my money and I'm left with nothing, no products, no order, nothing. I'm waiting the 15 days until I can dispute it with my credit card company. The concept of the service is cool and the scents are nice but this company feels more like a scam that anything else when you change your mind about subscribing. Beware.
Date of experience: December 28, 2022
Thank you for your honest review and we're sorry about your experience, Nadine. Please make sure any changes to your account are submitted at least one (1) day prior to your scheduled billing date. This ensures the changes apply to the upcoming billing cycle, and not the next. Due to policies we have in place, once the order is processed, we cannot issue a refund. In case if you haven't received a product you paid for, we'll be glad to track it down for you and send you a free replacement for it, if needed. For that, please email support@scentbird.com. Our Team will gladly help you out!
Scentbird has been an amazing subscription since I've decided to join. Every month I am provided with a new scent to match my personal taste or what scentbird believes would be suited for me due to their very helpful app that lets you rate the scents received. I will continue to be subscribed to scentbird indefinitely and will continue to recommend this product/subscription to friends and family
Date of experience: March 22, 2021
Hi Jonathan, thank you so much for sharing your positive experience with us and the community!
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
We can’t thank you enough for the kind words, Keith! We’re very grateful for customers like you and hope you stick with us for years to come!