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    Scentbird

Scentbird

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Overview

Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.

  • Service
    380
  • Value
    372
  • Shipping
    370
  • Returns
    224
  • Quality
    347

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 26.7%
Positive
12
Neutral
4
Negative
29
View ratings trends
200
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How would you rate Scentbird?
Top Positive Review

“I found my supplier”

Rovivans S.
6/6/24

Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!

Date of experience: 6/6/24
See positive reviews
Top Critical Review

“DKNY- BE DELICIOUS”

Marisol R.
10/18/24

I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.

Date of experience: 10/18/24
See critical reviews

Reviews (985)

Rating

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Reviews that mention popular keywords

customer service (150) scent bird (52)
Thumbnail of user theresam1148
Texas
1 review
0 helpful votes
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November 20th, 2022

First time buyer. Scentbird took my money. I never received the perfume I ordered. That let me know never again! I try to email back but they don't want to help me! Money lost! God will give back.

Theresa, in Houston Texas

Tip for consumers:
RUN!!

Products used:
NONE!! I received no apology or we will track it, NOTHING!!!!!

Service
Value
Shipping

Date of experience: November 20, 2022

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Theresa, so sorry to hear about your experience. Rest assured that we always send all of our customers' orders. If for some reason orders are missing, we're always open to assisting in finding or replacing these orders in case we received a customer's query. Could you please email us at You support@scentbird.com or DM us through Instagram or Facebook, so we could make sure we received your request and assist you accordingly? Thank you ahead!

Thumbnail of user sindal
South Carolina
1 review
3 helpful votes
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September 8th, 2019

My second perfume came last month. When I opened it. It was half full. It's already a small container. I have sprayed it maybe twice since then and it is almost gone. Maybe you should fix your containers and I won't cancel.

Date of experience: September 8, 2019

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Sinda, thank you for letting us know and we're so sorry to hear that your fragrance arrived this way :( We hope that you were already given a replacement by our team and rest assured our quality assurance team is doing their best to improve the standards of our fragrance vials. Feel free to reach out to us at socialsupport@scentbird.com if you need clarifications and thanks for bearing with us!

Thumbnail of user alishas96
North Carolina
1 review
0 helpful votes
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January 20th, 2021

I really enjoy receiving my scentbird package every month. The website or app is very easy to use and I love how you get to choose which scent you want to be sent to you for each month and how easy it is to change this up if you decide to change your mind. I do however wish there were more scents such as various coach perfumes, various victoria secret perfumes, taylor swift, gorgio armani, lucky brand, hollister, and other scents such as these, especially the coach and victoria secret perfumes. Thank you for a great experience with your business.

Products used:
Perfumes

Service
Value
Shipping
Quality

Date of experience: January 19, 2021

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you so much for your 5-star review, Alisha! We will share this with the rest of team to let them know to keep up the amazing work. Kindly note that you can request the fragrances that you love (which we don't have) here: https://www.scentbird.com/request

Thumbnail of user twilynnr
Texas
1 review
9 helpful votes
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November 26th, 2020

They have a lot of perfume and colognes. Great merchandise to enjoy. I enjoy receiving them. However, I do have a problem with the payment and shipping. I get charged on the 5th of the month, but don't receive my perfume until the end of the month. It takes a whole month to process my payment. If your a patient person and don't mind, then I would say give them a try. Other than that, they are wonderful. Thanks scentbird.

Date of experience: November 26, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Twilynn, thank you for your honest feedback. We're pleased to hear that you're enjoying your overall experience. Kindly note that recurring subscribers can expect their package to leave our fulfilment center 10 business days after billing on the 5th of each month (please add shipping time from here). We do aim to deliver all orders by the end of each month so that you can enjoy your new scent starting from the first day of the following month. Feel free to email us at socialsupport@scentbird.com if you have any questions. Thank you for your patience! ❤️

Thumbnail of user kristinec111
Washington
1 review
0 helpful votes
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July 2nd, 2021

I am genuinely satisfied with this monthly subscription to ALL the glorious smell goods at my indecisive fingertips! Brava, Scentbird... Brava!
My ego is fed monthly with the goods and the frequent compliments keep the sway in this ladies hips!

Tip for consumers:
Just do it!

Products used:
Perfume

Service
Value
Shipping
Returns
Quality

Date of experience: July 2, 2021

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Kristine, we really appreciate your 5-star review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing this amazing photo! ❤️

Thumbnail of user jasonh832
Nevada
1 review
3 helpful votes
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September 14th, 2020

I cancelled my original subscription to scentbird due to my packages being damaged and the cologne being empty upon arrival. I reached out to the company and never got any response or reimbursement. After I cancelled I was sent an offer to join back again so I did. After initial payment my package was never delivered. This company is worthless and not worth the headache. I strongly recommend that everyone stay away from this company unless you like throwing your money away.

Date of experience: September 14, 2020

Thumbnail of user rainem11
Texas
1 review
3 helpful votes
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September 23rd, 2022
Verified purchase

I was charged $32 from scentbird and I don't have a subscription. I went to the website and see I had items in the cart but I never subscribed or ordered anything. The items are still in the cart and when I checked subscriptions it said "Not Subscribed." When I went to contact them the only option is to email! Looks like I have to dispute with my bank because I've yet to hear back from them.

Products used:
Nothing

Service
Value

Date of experience: September 23, 2022

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Raine, so sorry that you incurred an unexpected charge from Scentbird! Rest assured that we are not able to charge your billing source unless you place an order yourself and place your billing information on file. Kindly note that even if you don't have an active subscription, you still can place one-time order by placing an order via our cart. Our Customer Experience Team is always here to assist you and check the charges/orders for you. Just contact us via support@scentbird.com or our Social Media channels, and one of our Team members will get back to you ASAP.

Thumbnail of user leahs277
New Jersey
1 review
0 helpful votes
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June 9th, 2021

I have thoroughly enjoyed being a member of Scentbird. I have received some excellent smelling fragrances that have certainly broadened my horizons on scents to wear. For years I wore my "signature scent" but this app has allowed me to try some new and exquisite smelling fragrances. Absolutely recommend Scentbird!

Date of experience: June 7, 2021

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Leah, thank you for your love and support! We really appreciate your positive feedback! ❤️

Thumbnail of user erikf158
Delaware
1 review
0 helpful votes
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November 22nd, 2023

Truth is if you want my opinion it is not free. It will cost you to find out how I feel. If I review you for free it does nothing for me while at the same time giving you more credibility. That credibility is equity for your future and I do not benefit from that.

Service
Value
Shipping
Quality

Date of experience: November 21, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Erik, thank you for sharing your perspective 😊 We understand and respect your viewpoint. If you ever have feedback you'd like to share with us in the future, we're always here to listen. Your satisfaction is important to us, and we appreciate your support. Have a great day! 💕

Thumbnail of user jamied257
India
1 review
0 helpful votes
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September 4th, 2020

I have been using this site for about 6 months, maybe a bit longer. In the beginning, I had some of the same problems other reviewers have had. I have always received my order, however not always on time or the site has said, it was delivered, but it had not been. My problem with this site is the customer care. In my emails to the company, I have gotten responses that had nothing to do with what I was writing about or worse, they would ask me for all of this information, that was already in my email. Happily, I haven't had any problems for a while. I love the products, the service and ability to try things and not be into it for $100+. Am I confident there will not be any problems in the future? No. Am I willing to recommend this site to others (especially with all the pressure they seem to put on you, to do so) right now, No.

Date of experience: September 3, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Jamie, thank you for your honest feedback. Please accept my sincere apologies for the inconsistent customer service. We would like to let you know that your feedback has been taken very seriously and it extensively helps us to grow and better our service. If you ever need any assistance, kindly email us at socialsupport@scentbird.com and one of our team will be with you within 24 hours. Thank you!

Thumbnail of user cynthias2631
South Dakota
1 review
0 helpful votes
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August 31st, 2023

This company is a lifesaver for anyone who gets overwhelmed easy. I've always been interested in finding a perfume to keep always, but they always have so many in malls and stores. My senses start getting mixed up and smells start combining and it gets to me. With this company I can try the scents that I want in my home and I don't have to buy the full size anymore. It's so so helpful. And you get more than enough for the cost. It's so so worth it.

Products used:
All wonderful perfumes.

Service
Value
Shipping
Quality

Date of experience: August 31, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

A big thank you for the love and loyalty you've shown us, Cynthia ❤️! It's music to our ears knowing that you're having a blast exploring the scents we bring to the table. Your support means the world to us, and we can't wait to keep delivering the best fragrance experiences!

Thumbnail of user jass30
Ohio
1 review
0 helpful votes
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September 14th, 2021

I've been using Scentbird for a little under a year now and have found it to be a great source for trying out new fragrances. If you don't have very many perfumes, this is a great way to increase your fragrance wardrobe, or find your new favorite fragrance! I highly recommend Scentbird!

Tip for consumers:
The shipping is a little slow but it's understandable given restrictions on mailing fragrances. Be patient, your orders come about 7 days after shipment!

Products used:
Moschino Pink Bouquet
Marc Jacobs Daisy Eau So Fresh
And several others!

Service
Value
Shipping
Returns
Quality

Date of experience: September 13, 2021

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Jas, so glad that overall you love your Scentbird experience ❤️ It's true, because we ship in batches plus offer free shipping and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to 10 business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though! ❤️ We'll definitely forward your feedback to the team :) Thank you!

Thumbnail of user capricel2
Canada
1 review
0 helpful votes
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February 11th, 2022

I have yet to be disappointed in any fragrance that I have ordered. They are exactly what they say they are going to be and I have been thoroughly satisfied. I plan on continuing this service for as long as it continues to be the stand up site that they are.

Tip for consumers:
Warning these are not generic brands they are the real deal. They give you quite the amount of product for the price. I highly recommend them.

Products used:
Fragrances

Service
Value
Shipping
Returns
Quality

Date of experience: February 10, 2022

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Caprice, we're delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!

Thumbnail of user kimberlyb2464
Canada
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

Since I started my subscription with Scentbird, I've received quite a few scents that I really like. I've received a few that I didn't like at all, and I've received scents that I LOVE and are exactly what I like in a scent. I've even ordered a full size scent and will probably order more in the future. I appreciate the variety in products as well. The website is easy to use and customer service is helpful. I have no complaints whatsoever with this scent subscription service. :)

Products used:
Several different scents on a regular basis

Service
Value
Shipping
Quality

Date of experience: February 24, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you so much for your positive review, Kimberly ❤️ Rest assured that our team is working on improving our delivery times. Thank you for your feedback!

Thumbnail of user paulw1340
Texas
1 review
0 helpful votes
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February 1st, 2021

Very affordable never had any problems with my colonges very quick and on time never late so far every thing i picked they have it i recommend this to any male are female who in colongs are perfumes thank you and god bless

Service
Value
Shipping
Returns
Quality

Date of experience: January 31, 2021

Thumbnail of user michelles1870
Louisiana
1 review
1 helpful vote
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February 9th, 2021

I have tried to cancel my subscription with these people and they never get back to me. Ive hit some hard times and really cant afford it and they still keep taking money out of my acct! Do not recommend them to anyone!

Date of experience: February 9, 2021

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Michelle, I'm sorry to hear that you faced issues while trying to cancel your subscription. Kindly email us directly at socialsupport@scentbird.com and we'll get this taken care of immediately by canceling your subscription for you. Thank you for your patience!

Thumbnail of user myrahb
California
1 review
0 helpful votes
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September 10th, 2020

So in the beginning it was pretty cost effective, but you only receive one spray case cover in thr beginning and they run out of the Frangrances I would like to try. I was recently charged almost 40 dollars for one month. I could buy my own perfume for 50 to 100 dollars. Not worth it, too expensive

Date of experience: September 10, 2020

Thumbnail of user juliej400
Ohio
1 review
0 helpful votes
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September 17th, 2020

I'm starting my 5th month with Scentbird. So far I haven't received a scent I didn't like. I've had no issues with anything being broken in shipment and I really have no complaints at all. I Love getting a new scent every month. And I like the fact I can change it up whenever I want!

Date of experience: September 16, 2020

Thumbnail of user shericem2
Colorado
1 review
0 helpful votes
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July 28th, 2020

I really believe this is the best way to test out your perfume products before you purchase. And the best part is that you can choose how much you want as well as its frequency. I love it and not only that this makes it so easy to carry the samples instead of a full bottle of perfume whilst traveling

Date of experience: July 28, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you so much for your 5-star review, Sherice ❤️ Your feedback means a lot to us and lets us know we’re on the right track!

Thumbnail of user jenniferm2125
Louisiana
2 reviews
0 helpful votes
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August 3rd, 2020

I am thoroughly enjoying my subscription. I live having the opportunity to try different scents. It's a small investment with a huge pay out. You don't have to commit to something you may not like. My husband loves the variety too

Date of experience: August 3, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

We're so pleased to hear that you had a wonderful experience, Jennifer! Thanks for sharing your review with us and the community ❤️

Thumbnail of user lorit496
Texas
1 review
0 helpful votes
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February 8th, 2023

I was charged January 22nd for an order I never received. It's now February 8th. I have reached out to company and the company refuses to contact me. There is no phone number and they will not return emails.

Tip for consumers:
No way to contact customer service. There is an email address but no one responds.

Products used:
Perfume

Service
Value
Shipping
Quality

Date of experience: February 8, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Lori, we're so sorry for our delayed response time. We have received a higher volume of messages recently and our team has been working around the clock to get back to each and every customer as soon as we possibly can. But we'll be very glad to make sure you receive the January order you paid for, Lori. Rest assured that we always send all of our customers' orders. If for some reason orders are missing, we're always open to assisting in finding or replacing these orders. In case if your shipment arrived empty or leaks, we're absolutely happy to send replacements ASAP. You just need to contact us via any of our social media channels: Instagram, Facebook or Twitter, so we could help you out. Thank you!

Thumbnail of user tinaw653
California
1 review
0 helpful votes
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April 18th, 2022

Every month, you get a vial of a new perfume (or two or three-depending on your preference) It is amazing to try different kinds that you normally wouldn't. It is an aroma journey that you will truly enjoy every moment of! Would recommend this company to anyone and everyone!

Products used:
Fragrances

Service
Value
Shipping
Quality

Date of experience: April 18, 2022

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you so much for your 5-star review, Tina! We really appreciate you ❤️

Thumbnail of user lindab5379
Pennsylvania
1 review
0 helpful votes
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June 5th, 2023

This is a con and a rip off. Once you subscribe you Cannot unsubscribe. They ignore your request and charge you. They will even upgrade your charge you more. They do not respond to emails, and there is no way to contact them other than email.

The products I received smell the same, and like the old Avon products from back in the day.

Check the Better Business Bureau before you throw away your money!

I wish I had,

Linda B

Tip for consumers:
Beware

Products used:
Perfume

Service
Value
Shipping
Returns
Quality

Date of experience: June 5, 2023

Thumbnail of user jessicap929
Alaska
1 review
5 helpful votes
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March 10th, 2021

I have been a member of scentbird for over a year as it is hard to get places to ship perfume to the rural part of Alaska that I live in. When I did get the products they were great. The problem is I have paid for more months where I got no product, than the months where I paid and actually received a product. I wrote customer service MANY times and they guaranteed me replacement products that also never arrived.

Products used:
I utilized the few products that I received. Since they were able to get some products to me it wasn't like they could say it was an address problem.

Service
Value
Shipping
Quality

Date of experience: March 10, 2021

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Jessica, I'm sorry to hear that you have not received several of your orders. We'd like to assist you further. Could you kindly email us directly at socialsupport@scentbird.com and we'll get this taken care of immediately. Thank you for your patience!

Thumbnail of user zachm227
Massachusetts
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

I have been pleased with the product and customer service I have received but they did change the case of the subscription bottles and I prefer the old ones. I have also heard it's hard to cancel your subscription.

Service
Value
Shipping
Returns
Quality

Date of experience: December 29, 2022

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Zach, thank you for your honest feedback. We're pleased to hear that overall you're enjoying your Scentbird experience and service provided ❤️! Our cancelation process is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Please feel free to DM us via Instagram or email us at support@scentbird.com & we’ll be glad to help out and cancel your subscription on your behalf.

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From the business

Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.

Company Representative

Thumbnail of user jessical541
Jessica L.
Typically responds within 17 days

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