- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
VERY difficult to cancel. Email, wait for reply, (3 weeks in my case, day after next billing, lol).
I just had to dispute 2 random $216.00 charges from Scentbird on my card, 3 months after I canceled. My bank did some investigating, they had been double charging every month the entire year. We combed through and found a bunch of small charges that were overlooked. Turns out, many people have had these same issues. Scammy company. I will change my debit card # if they continue. Shame on you, Scentbird.
Tip for consumers:
Don't do it.
Products used:
None.
Date of experience: July 27, 2022
My friend introduced me to this site and I was instantly hooked. Then my fiancé got on board too so we not get one perfume and one cologne a month. Not only do the perfumes smell AMAZING and like way more than I could ever afford normally. And it's also so much fun to pick out new scents and see all of the ingredients that go into it. This site is honestly one of the best subscriptions out there. I've never been disappointed by them and will most likely be a lifelong customer. Thank you Scentbird for allowing us lower income people to smell expensive, such a boost of confidence! Thank you Scentbird team and keep up the great work. What you do is just great. Xoxo
Tip for consumers:
Step outside your comfort zone and try something that you normally would be afraid to try!! Get bold with it!!!
Products used:
Perfumes and Colognes
Date of experience: October 28, 2022
Hi Julie, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!
My August month leaked out the top of the spray bottle. Ive tried to get intouch with a customer service representative but no luck, no return on emails! I like what your company is doing but what happens when mistakes come into play like mine! Please C. Reid Jr. @*******@yahoo.com
Date of experience: October 19, 2020
Hi Cyval, I'm truly sorry to hear about the incident. Kindly email us directly at socialsupport@scentbird.com and we'll get everything resolved today. Thank you!
Man, this sucks. I wished they were more transparent and honest. That is shady, similar to any other platform that makes you jump through hoops to cancel. I'm sure more would be open to trying, and possibly even commiting to long-term use had they just produced a simple and user-friendly interface. Shame. I really wanted to try it, but after seeing how difficult it is to cancel, I will not be trying it. I can't leave a 1-Star without having tried it myself, however dishonest practices should begin low until remediated.
Date of experience: September 8, 2023
Hi Z Z., we apologize for any inconvenience caused by our cancelation process 🙌! It is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. You can easily cancel it yourself via mobile apps. Or please feel free to DM us via our social media channels or email us at support@scentbird.com & we’ll be glad to help out and cancel your subscription on your behalf 💌
People, if you ever try to cancel, trust me when I say there will be glitches, problems, disputes to the disputes... you will have to close out your credit card altogether to get them to stop charging. $173 down the drain. Gone.
Date of experience: April 10, 2020
Hi there, we're sorry to hear about your experience. Please email us at socialsupport@scentbird.com and we'll get everything resolved today. Thank you for bearing with us!
I am so glad I stumbled across your site, because of all the obvious reasons like being the one who can tell what that smell is, but also having a way to connect with everyone on the face of the earth. I am somewhat new to this so I did a little bit of research on the way it got started. And that made me respect the company so much more.(Great Job). People forget or we take for granted the other scentcess thats what scentbird has done for me is rejog my memories from the good ole days. And now we're making better forever memories. I know it sounds cheesie but thanks again
Date of experience: November 9, 2020
Thank you so much for the amazing 5-stars, Brandon! ❤️ I'll definitely forward your positive feedback to the team to let them know to keep up the great work.
I recieved a gift what a pain sent me female scents when male the email was confusing and hard to figure out pop up blocks and how why it works all aweful $#*!ty gift nothing but frustrating and crap do not do this unless you hate someone
Date of experience: April 21, 2022
Hi there, as a subscriber with Scentbird, you'll have full control of what you will receive in each shipment when you add items to your queue! ❤️ If your queue is empty, we send Fragrance of the Month: Perfumes for those who chose gender settings: Female, and Colognes for those who chose: Male. We'll gladly check your account settings for you and make things right. As well as send you a courtesy replacement to make it up for that perfume you got. Please contact us via socialsupport@scentbird.com or Facebook PM, we're here for you!
I have enjoyed my new scents they always alert me on when they coming what scent I will receive and on the date of shipping n when it arrives at my address great business n I appreciate n advice everyone to try
Products used:
Perfume
Date of experience: July 13, 2021
Thank you for your love and loyal support, Tammy ❤️! We're thrilled to hear that you enjoy trying out the products that we offer.
A great subscription service for trying scents you've always wanted to. Or for new ones on the market you want to try before you spend the big money on the bottle. These scents can transport you to another world. They can make you feel rich and exotic, no matter your budget. They come in delightful glass bottles you can purchase colorful cases for. Easy to transport. Very handy for your purse on date night or your suitcase on vacation. They have a quiz you can take to help select a direction and give you recommendations. I love getting the package in the mail! They also sell niche & top brand skincare, also lotions, facemasks, lipbalms, body butters, candles. Great gift options. It's just a fun way to elevate your mood and your day. I really enjoy my subscription and I highly recommend. Customer service is wonderful if you have any problems. Try it at least once... I think you'll be happy you did!
Date of experience: September 2, 2021
Thank you for your love and loyal support, Martha ❤️ We're thrilled to see this wonderful feedback and hear that you enjoy trying out the scents that we offer. Here's to an exciting fragrance discovery journey with Scentbird :)
I have been using Sentbird for about 4 months and I am not disappointed. The perfumes smell last on me all day and the bottle lasts me longer than I expected I usually use scent bird bottle everyday. I am always excited to get a new perfume personalize how I like my scents.
Date of experience: October 11, 2022
Hi Yosse, we really appreciate your positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing with us and the community!
Scentbird has been good the only issue I have is when you take out the payment on the 5th I have to wait until the end of the month to receive my product. There was only one time when I got it in a week or so after payment.
Date of experience: October 13, 2020
Hi Kriss, thank you for your honest review. As a subscription-based company, we have to operate on a fixed schedule which bills on the 5th of each month. Sorry for any inconvenience this may have caused. As noted on our website, recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Kindly email us at socialsupport@scentbird.com if you have any questions or concerns. Thank you for sharing your experience, I'll definitely pass it on to the team.
They debited my account twice this month after I canceled my subscription over a month ago. I've sent emails and have not received a response. Today I received a dreadful scent that I would have never chose for my worst enemy. I will be contacting my bank to report fraudulent charges. Do not waste your money with Scentbird!
Date of experience: July 13, 2019
Hi Amber, we're so sorry for the frustration this has caused but we thank you for letting us know! Sorry to hear your experience wasn't a great one :( This response may already be months late, but we are doing our best to have all past and present customers get their concerns resolved in order for us to improve and grow as a start-up company. At this time, we can positively say that we have improved our communication process as we now have dedicated teams to each of our support channels (email support and social media). We were a very small (but quickly) growing team back then but we've been actively working on improving our shipping processes and communication for the last few months. We do hope that your issue is already resolved at this time. Rest assured we will take this as a feedback and pass it on to the team. Feel free to reach out to us at socialsupport@scentbird.com if you need any help. Thank you for bearing with us!
I love this company! I can't believe there is as many bad reviews as I've read! The scent is spot on. And for 14.95 a month you can't beat it to try or basically sample the scent. I'm sorry everyone else gave a bad review however I happen to love you Scentbird! I wish you guys would send me PR to review on my YouTube channel. My Makeup Channel. Keep flying little birdy
Date of experience: January 18, 2020
Hi Jessica, thank you so much for your love and support! We are so happy to hear that you're enjoying your Scentbird experience! :) Please check out our blogger program here: https://www.scentbird.com/blogger or email us at socialsupport@scentbird.com and we'll forward your request to the marketing team. <3
Was a member for 3 months - 3 whole months, got charged for everything but never received a single shipment. Can't contact customer service or the company even with a lawyer. Do not subscribe to this scam - only a matter of time for the company to go out of business.
Date of experience: November 26, 2018
Oh no Jakob! We’re sorry about this-- we’d like to take a look into your account and see where we went wrong. Would you mind emailing socialsupport@scentbird.com? We value each of our subscribers and you should have definitely received your fragrances-- this isn’t something we take lightly so we hope to rectify this situation.
Scent bird started out really good, until they missed a month, and didn't send on of my birds and continued to charge me for it. They on have zendesk help, no email, I submitted a ticket and not a single person from scentbird has reached out. I'd go to the BBB but it's not worth the $30 I was charged and missing scent. Thanks but no thanks.
Date of experience: September 7, 2020
I have never been so happy with a subscription service before in all my life, which is why I am taking the time to write this review. I cannot afford to buy full bottles all silly-nilly when I am not sure if I like the scent. Now I have multiple favorites that I cannot wait to buy!
Date of experience: October 25, 2021
A perfume discovery journey with Scentbird is like no other! We're happy that you chose us to be part of it, Gina ❤️
Worst company ever. It's pretty messed up that some people get their fragrances and yet so many others just get jerked around by their horrible customer service. They make you email them 1000 times and give vague responses if they even do answer. They don't have a customer service phone number on purpose. Also? Go look them up on the BBB (better business bureau) website. Almost 1k complaints, a big fat F rating and even a huge warning from the BBB saying they're a bad company
Date of experience: March 25, 2019
Hi Tracey! We're so sorry to hear your experiences with us have been less than stellar. We've been experiencing shipping delays due to some issues we've been facing with our distribution center. However, this does not excuse the inconvenience caused and we truly apologize. As a growing company, we're actively working to improve our shipping processes as well as communication and we'd love to make this better for you. Email us at socialsupport@scentbird.com
Do not use this company they will not only not give you your product that you ordered they will not deliver it they will make up many excuses you will never hear back and if you do it's a customer service representative who repeats the same thing over and over you cannot get a refund so therefore you are out of services out of time and you have nothing to show for it do not use this company.
Date of experience: September 5, 2019
Hi Melinda, we're truly sorry to hear about your unpleasant experience with us :( However, we're actively working to improve our shipping processes and communication as we'd never charge customers for products that won't be shipped. Rest assured that anyone who places an order with Scentbird will receive it. If for some reason they do not receive the order, we send a replacement or issue a refund. We also hope that all of your concerns are already resolved but if not, we're happy and available to help via email (socialsupport@scentbird.com) and social media. Thanks for bearing with us!
If you like being angry and frustrated, then Scentbird is for you. I sent them an email because they charged my account twice. It took them a month to reply and of course I got some lousy excuse and still never received my credit.
I've been with them about 4 months and never was my order on time but my account was charged on time.
I have closed my account, I'm done!
Date of experience: October 15, 2018
H Stanley! We’re sorry to see you go and we completely understand your frustration! This is the opposite experience we wished you to have and we’d love to make this better! If you ever decide to give us a chance in the future, let us know by emailing socialsupport@scentbird.com.
Im in love with all my fragrances, this has been a journey that I used to be the girl on the outside looking in. Perfume is so expensive. This has given me the oppotunity to look good and also smell good too. I'm impressed with this site and all their illustrious smell goods.
Tip for consumers:
#Getyoursmellon its worth the try.
Products used:
All fragrances Burberry, almost single, juicy couture etc. Just to name a few
Date of experience: June 30, 2020
We're so happy to hear that you're enjoying your subscription, Raushanah ❤️ Thank you for sharing this!
Love love love them, they truly stand behind their customers, I had a damaged bottle, they shipped me a brand new one within 2 days and then did a follow up. They are affordable awesome, and I 100 percent recommend everyone to try them,
Date of experience: November 24, 2020
Hi Chelsey, your review means a lot to us and lets us know we’re on the right track! Thank you so much for your positive feedback. ❤️
I absolutley love scentbird, i recommend it if you like to buy smell good stuff. You choose what you want to try every month you can change it. It's more then 30 day supply, if you don't like the scent your not stuck with a full bottle. No money wasted!
Date of experience: July 12, 2020
Thank you so much for your love and for your 5-star review, Cindie! ❤️ We're really pleased to hear that you're enjoying your experience!
Billed and then my two choices were to be shipped and got a notice as shipped. A month later they said both were out of stock and would I like some garbage I would not want as a replacement? How hard is it to buy a bottle and then split it up for customers? Scam and they kept my cash!
Date of experience: April 11, 2019
Oh no MC! Our inventory is constantly changing and we're truly sorry that your choices were not sent. We can definitely take a further look into this and we'd love to make this better for you. Please email us at socialsupport@scentbird.com!
I love my fragrances that I get each month but I just don't like the fact when u see all the beautiful cases that are advertised that everyone ends up with their first case being a boring white case and in order to have a colorful case you have to pay for them. I have a lot of friends that receive Scentbird in the mail and our first carrier case is white.
Date of experience: March 29, 2021
Hi Patricia, thank you for your review. We're very glad to see that you're enjoying your fragrances! You are correct, though, all subscribers only get a free case (Pearly White for Women and Signature Black for Men/Previously Silver for everyone) in their very first shipment. Our team is doing their best to have the best environmentally friendly packages as we already started it with our cases. That's why we have lessened the production of the cases. But you can always purchase a colored fragrance case separately in the Extras & Cases under Fine Fragrance Tab. We'll definitely forward your feedback to the team. We appreciate it!
I upgraded from one perfume to two in August, which I was charged for that day instead of the normal billing period. Its September 22nd and I still haven't even gotten an email saying my package is on the way. Before this they were quite prompt, and I usually had my order by the middle of the month.
Other than that, the perfumes are great and I always look forward to getting them. The fact that this month is taking longer than usual is kindof a let down, though.
Date of experience: September 22, 2020
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Hi Marie, we're very saddened to learn about your experience. Kindly note that Scentbird is a monthly subscription service and all of our plans automatically renew for as long as you are actively subscribed with us. Renewal occurs each month at the end of your subscription cycle, so that is why you had been charged. But rest assured that our Customer Experience Team is always here to assist you with canceling your subscription for you! You can always contact us through Instagram DM, Facebook PM, or email us at socialsupport@scentbird.com and one of our Team members will get back to you at the earliest convenience. Thanks!