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    Scentbird

Scentbird

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Overview

Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.

  • Service
    380
  • Value
    372
  • Shipping
    370
  • Returns
    224
  • Quality
    347

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 26.7%
Positive
12
Neutral
4
Negative
29
View ratings trends
200
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How would you rate Scentbird?
Top Positive Review

“I found my supplier”

Rovivans S.
6/6/24

Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!

Date of experience: 6/6/24
See positive reviews
Top Critical Review

“DKNY- BE DELICIOUS”

Marisol R.
10/18/24

I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.

Date of experience: 10/18/24
See critical reviews

Reviews (985)

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Reviews that mention popular keywords

customer service (150) scent bird (52)
Thumbnail of user jeffe695
Canada
1 review
0 helpful votes
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December 11th, 2022

So let's assume that the site is legit and does what they say they do, and I must admit that I think they must be "real" (in a sense) because if they were a scam then they would not be so poorly stocked in the top tier colognes and parfum they claim to have.
Zero Giorgio Armani. Zero Gucci.
Zero Chanel! Between Dolce, Issy Miyake, and Prada they have 4 selections available. Joseph Abboud has a few available on their list. But there is very little to get excited about here. And yet they have any number from Mercedes Benz (seriously, the car guys). And although Michael Kors may make fine clothing, their scents are sorely lacking but are sure enough available aplenty here. I can't be bothered to list the other onissions, let's just say the list of what they do have is much, MUCH shorter than the list of what they don't.

Tip for consumers:
That I should not bother to waste my time looking for something I would never find. Namely, a product I wanted and would enjoy or any sort of satisfaction whatsoever.

Products used:
None

Service
Value

Date of experience: December 11, 2022

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Jeff, thank you for taking the time and reviewing our service. Right now we offer 500+ fragrances from luxury brands as well as niche. We're always in the process of extending our scent selection! ❤️ In the meantime, you can request the fragrances that you love (which we don't have) here: https://www.scentbird.com/request Kindly note that you're able to review our assortment prior to subscribing, in order to make sure that we do carry what you're looking for. Should you have any further questions or concerns please send us an email at socialsupport@scentbird.com. Keep safe!

Thumbnail of user jamesg2123
Ohio
1 review
0 helpful votes
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October 21st, 2020

Ive got 4 months worth of deliveries. I get 2 a month. Me and my 2 teenage sons literally fight over who gets what. I really didnt know much about cologne, but i love all the selections ive gotten.

Date of experience: October 21, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you for sharing your positive experience, James. We’re very grateful for customers like you and hope you stick with us for years to come!

Thumbnail of user swebster4027
Alabama
1 review
3 helpful votes
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November 5th, 2023

I want to cancel my subscription. I have been charged a different price than when I originally signed up. Please give me the link or phone number to that, thanks.

Date of experience: November 3, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Sandy 👋 If you're done with the subscription, no worries at all – you can cancel it, no questions asked! 🙌 Just hit us up through our private messaging on social media or shoot us an email at support@scentbird.com 💌. We've got your back, and we'll handle your request exactly the way you want it! 💕

Thumbnail of user chasem122
Georgia
1 review
0 helpful votes
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May 23rd, 2022

Scentbird is great. They already have a huge selection of designer fragrances to choose from. They also have a select number of niche and independent fragrances to choose from. Their selection of niche is growing also. Either way you can check the website to see the selection they have and are transparent with what they have. I haven't had a single problem with the subscription so i haven't needed the customer service but if it is as good as the service is then you can't go wrong. If you are a frag head and do not have this subscription just go ahead and make the plunge. It is worth it. It is an easy way to check out some fragrances before buying them at discounters. If there is a frag out there that you do not want to blind buy and get a full bottle for 2 or 3 hundred dollars, check the frag list. They may have it and if they don't they may be getting it soon. In my short time they added Aventus, Parfums de Marly, Byredo just to name a few.

Tip for consumers:
Great place to check out niche fragrances before taking the plunge and purchasing a bottle.

Products used:
I selected Not Applicable because I have never had to return anything with the company.

Service
Value
Shipping
Quality

Date of experience: May 23, 2022

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Chase, thank you so much for sharing your positive experience with us and the community!

Thumbnail of user tommyt228
Michigan
1 review
2 helpful votes
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February 19th, 2023
Verified purchase

UNLESS YOU WANT TO CONTINUALLY GET FRAGRANCES FOR THE REST OF YOUR LIFE. DO NOT SIGN UP! I TRIED TO CANCEL THIS SERVICE AND THEY SAY THEY CANNOT FIND MY ACCOUNT. WHICH IS VERY STRANGE BECAUSE EVERY MONTH SCENT BIRD.COM TAKES $30 OUT OF MY ACCOUNT. I TRIED TO CONTACT THEM AND THEY DON'T EVEN HAVE A PHONE NUMBER, IT'S ALL AUTOMATED. THEY NEVER RESPOND TO MY EMAILS. AS FAR AS I'M CONCERNED THIS WEBSITE IS A PREDATORY MONEYMAKING PIECE OF $#*!

Tip for consumers:
Just realize that they make you go through a process to cancel.

Products used:
Colognes

Service
Value
Shipping
Returns
Quality

Date of experience: February 19, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Tommy, very sorry for the delay in our email answers. Our Team received a higher volume of messages & is trying to get back with responses as soon as we possibly can! We don't offer phone service at this time, but please know that we're actively improving our communication. Do you mind sending us your receipts via Instagram DM or Facebook PM, so we could start an investigation and locate your subscription account and make sure that it's fully canceled? Looking forward to hearing back from you soon!

Thumbnail of user banksjesikah261
Texas
1 review
0 helpful votes
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April 22nd, 2023
Verified purchase

I absolutely love Scentbird, the only reason why I don't get five stars is because of my opinion that there is a lack of inventory. In comparison to other websites, this is overall the most modern and fun per se of the subscription fragrance services but when it comes to inventory a lot of the other companies Have a lot more but I choose to stay with scentbird because I love the packaging. It has a very wonderful aesthetic it's not too bulky it's not some thing that just sits on my bathroom counter. I can take my scentbird with me anywhere even traveling and it's also a cool topic of conversation when they fall out of my purse or backpack I think that Scentbird could do really well by expanding and adding more skin care and make up products as well as body care in access to even more fragrances in due time, but overall keep up the great work. I love the subscription and the pricing is great, the app is user-friendly for the millennial market or for people like my mother who is a boomer and Gen X the app is kind of confusing for them. I try to give this out as a Christmas gift idea for a lot of my family members, and some of them really just did not go on the app and choose fragrances. They kind of just allowed whatever fragrances to come come and they chose from that but either way, I've heard nothing but good things from even the default fragrances that are sent once again keep up the great work and I am a huge fan of my Scents from Scentbird

Products used:
I use perfume so far only

Service
Value
Shipping
Returns
Quality

Date of experience: April 21, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

So grateful for your elaborate and honest feedback, Jesikah ❤️‍ Very glad to hear that overall you've enjoyed our service and the fragrances you received. We do hear you with regard to your request for inventory expansion. Rest assured we're always in the process of extending our scent selection! In the meantime, you can request the fragrances that you love (which we don't have) here: https://www.scentbird.com/request And as always, in case if you have any additional feedback, feel free to email support@scentbird.com. Our Team is here at your service!

Thumbnail of user sabrinaa40
New York
1 review
1 helpful vote
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June 14th, 2019

I disagree with a lot of the bad stuff said about scentbird. I absolutely LOVED my subscription. I paid with paypal which was a nice option and I opted for the 2 scents/$30 per month. I always received the right perfumes that I chose and they were always on time. Until they moved their warehouse. That's when all hell broke loose. I was angry at the time but I was happy that I was able to suspend paypal from getting billed. That cut out a lot of the hassle of having Scentbird cancel my account. I did end up getting the perfumes that were billed before I cancelled, but months later. That was about a year ago and I miss my subscription so much. I want to try it again to see if things have calmed down and they are back to business as usual but from these very recent reviews I am scared that it will be just more of the same. By the way I never had a problem with authenticity of the fragrances. They were always great. Sad to see this happen to what could have been a promising company! I still hope they work out their issues!

Date of experience: June 14, 2019

Thumbnail of user cordeliam
Cordelia M. – Scentbird Rep

Hi Sabrina! Thank you for sharing! I'm sorry that you were affected by our warehouse challenges. I completely understand how frustrating this must have been. Rest assured, we're actively working to improve our shipping processes and I can confidently share that 95% of our customers receive their orders without issue and we're working tirelessly to make sure every concern for the 5% is address and taken care of immediately. That said, we'd love to have you back. If you ever decide to give us another chance down the line, email us at socialsupport@scentbird.com and we'll be happy to help!

Thumbnail of user abigailm135
Michigan
12 reviews
17 helpful votes
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March 8th, 2021
Verified purchase

I've recently dug deeper into the world of perfume samples and found that Scentbird isn't necessarily the best out there. The flat rate of $14.95 doesn't reflect the original quality or price of the perfume in the slightest. If you look around, you can buy some of the same perfumes for much less elsewhere in the same 5ml container, or choose an even smaller sample if you only want to wear the fragrance 2-3 times. I understand there has to be a mark up, but other perfume resellers do this as a ratio, taking the whole bottle's original price into consideration. I've also collected too many of those 5ml bottles of perfumes that I dont actually care for, so it's nice to see smaller options on the market.
I will say I appreciate their inclusion of NEST and the Confessions of a Rebel fragrances, as well as the fact that they are always adding to their sample repertoire. It's also nice that it's a subscription so you get something to look forward to every month. Their rating system is easy to use and the layout/visual aspects of the website are well constructed. Overall I just don't think it's worth over paying for the benefits, buy they do offer a wide selection of perfumes, some of which you can't sample elsewhere.

Tip for consumers:
Consider if the subscription style of delivery, the ease of use and the variety of scents are worth the huge mark up.

Products used:
Perfume samples

Service
Value
Shipping
Quality

Date of experience: March 7, 2021

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Abigail, thank you for your honest review of our service. We’re really glad that you found our fragrance selection vast and unique. It is true that Scentbird is an exclusive distributor of Confessions of a Rebel fragrances. Some people find it difficult to choose a favorite scent in a short period of time in a store. With Scentbird you can choose your scent in the comfort of your own home. All vials are 8ml/0.27oz and have been trialed to last for 120-140 sprays, which should be enough for at least 4 sprays per day for 30 days. Whereas, most rollerballs start at $26 for a 0.25oz bottle depending on the brand. Please get in touch with us directly if you need any further assistance. We're happy and available to help via email (socialsupport@scentbird.com) and social media, our agents usually respond within 24 hours. Thank you!

Thumbnail of user cristinar167
Texas
1 review
0 helpful votes
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February 21st, 2023

The fragances so far that i have been reciving brouth to my attention on how good they smell. Ash is one off my top favorite just because it dosent smell so strong it is refreshing elegant and the most important my husband Love it. Thank you.

Service
Value
Shipping
Returns
Quality

Date of experience: February 21, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Cristina, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your fragrance!

Thumbnail of user samoyaw
Florida
1 review
3 helpful votes
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September 29th, 2022

THIS COMPANY HAS BILLED ME 3 TIMES IN THE MATTER OF 24 HRS, I HAVEN'T EVEN PICKED A SCENT. WHEN YOU SEND AN EMAIL TO CANCEL THEY SEND A RESPONSE EMAIL SAYING THEY DON'T RECOGNIZE YOUR EMAIL ADDRESS( EVEN THOUGH THEY ARE SENDING PROMOTIONS TO THAT SAME EMAIL) ONCE YOU PROVIDE YOUR INFO, GOOD LUCK HAVING SOMEONE RESPOND. I JUST WANT TO CANCEL AND GET A REFUND. THIS SHOULD NOT BE THIS HARD. I HAVE NEVER SEEN ANYTHING LIKE THIS, ITS AS IF THEY ARE HOLDING YOU, HOSTAGE, TO SOMETHING YOU ARE NOT HAPPY WITH.

Service
Value

Date of experience: September 29, 2022

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Samoya, so sorry to see that your Scentbird experience wasn't as great as it could've been. Kindly note, that in case if you choose to receive a Premium fragrance or subscribe to additional services like Monthly atomizers or our Candle club, you'll be charged additional charges to cover the cost of these additional subscriptions or upcharges. In case if you need any clarifications about your billing, or if you need assistance in canceling your subscription and email correspondence doesn't work for you, you can always reach us via Instagram DM or Facebook PM. We get back to our customers as fast as we can via those channels. Looking forward to hearing back from you and resolving everything, Samoya!

Thumbnail of user justinc418
Pennsylvania
1 review
0 helpful votes
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August 24th, 2020

I was a little sceptical when I joined Scentbird but it has bee. Nothing but amazing! For me one bottle a month is plenty. The selections are endless and you are sure to find something you'll love!

Date of experience: August 24, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Justin, we are so grateful for your kind words. Thanks for sharing your review with us and the community! ❤️

Thumbnail of user elliotc42
Louisiana
1 review
0 helpful votes
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January 5th, 2021

There are plenty of options to choose from I even switch certain months and buy my girl a perfume it's fun and inexpensive if you are a huge cologne or fragrance person

Date of experience: January 4, 2021

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you so much for your positive review of our service, Elliot ❤️ We're thrilled to hear that both you and your girlfriend are enjoying our fragrances!

Thumbnail of user mtg4
California
2 reviews
0 helpful votes
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December 3rd, 2020

Love this site easy to try different perfumes. If you don't like them your not wasting a lot of money on a full size. Convenient & lightweight to carry in your purse.

Date of experience: December 2, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

We're sooo happy to hear that you're enjoying your experience! ❤️ Thank you for sharing!

Thumbnail of user justinal8
Texas
2 reviews
0 helpful votes
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September 13th, 2021

Great and affordable place to sample the scents you always wanted to try but were afraid of spending too much money on something you might of not liked.

Tip for consumers:
Don't be afraid to try new scents

Products used:
Perfumes

Service
Value
Shipping
Returns

Date of experience: September 13, 2021

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Justina, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!

Thumbnail of user alexisb803
Florida
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

Love love having this subscription to be able to try luxury before buying use my link for a free one after you purchase your first! https://scentbird.com/r/d/lexbunker*******

Date of experience: February 27, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

We are so grateful for your kind words, Alexis! Thanks for sharing your review with us and the community. ❤️

Thumbnail of user melaniem167
Florida
1 review
3 helpful votes
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January 25th, 2019

Charges you even after you cancel. Almost impossible to contact anyone. They say they'll credit your account but they don't. Very dishonest and badly run company.

Date of experience: January 25, 2019

Thumbnail of user cordeliam
Cordelia M. – Scentbird Rep

Hi Melanie! Thanks for sharing and we’re sorry about this! Our intent is not to be deceptive and we’ll be more than happy to rectify this situation! Send us an email at socialsupport@scentbird.com and we’ll make sure your account is canceled.

Thumbnail of user darrinp12
Minnesota
1 review
0 helpful votes
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July 8th, 2020

Scentbird has the best smelling fragrances I ever smelled. Their bird logo is cute and they got everything else. Like spray bottle holders and underarm fragrances.

Date of experience: July 7, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

We are so grateful for your positive feedback, Darrin. Thanks for sharing your review with us and the community! ❤️

Thumbnail of user josepht575
Massachusetts
1 review
0 helpful votes
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September 7th, 2020

I started using Scentbird products couple months ago and still enjoying the fragrances I am receiving every month. Affordable, on time and well packaged. Amazing service.

Date of experience: September 7, 2020

Thumbnail of user tinablac27
New York
1 review
0 helpful votes
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December 27th, 2023

I love to receive every month different frangrances. I smell different and beautiful every day. Even my co workers love the different frangrances. Im never leaving. Love you scentbird

Tip for consumers:
Scentbird is my favorite.

Products used:
Perfumes

Service
Value
Shipping
Quality

Date of experience: December 27, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

We love you more!🥺🤗🤎

Thumbnail of user anthonyl1212
New York
2 reviews
1 helpful vote
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May 4th, 2022

I was a member with Scent Bird when they first launched. Things were great, I was happy. Then Scent Bird got too big for themselves. I would make a queue for the entire year. On the last year I was a member with Scent Bird, I would say 7 times out of 12, the scent I had chosen was 'out of stock' and I had to find a replacement. This happened way too many times for my liking. I even tried to adapt to this but finding scents that were just released, so the stock should be full, and within a week of changing my queue to accommodate the new scent, I would get an email saying that even that brand new scent was also out of stock. Great if you want samples of easy accessible scents you can find at the pharmacy. Not great if you want to try niche and new brands. I have attached a screenshot of some the emails telling me my queue had changed due to out of stock scents. *ALSO* Within the past two years they have started charging 'surcharges' for certain fragrances. So you will be billed your monthly fee, and then you will pay an extra $10/$12 for the "premium" scent you would like... At that point, most of the time, you are literally better off buying a full bottle.

Tip for consumers:
Don't get your hopes up that you will get the scent you actually want.

Products used:
Was a member since 2017, canceled subscription in 2021.

Date of experience: May 4, 2022

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Anthony, so sorry to see that your experience with us wasn't as great as it could've been. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions when we experience an inventory challenge. Kindly note that we do our best to restock all products in a timely manner. If most of your choices are Limited Edition products, they do get sold out very fast, and your queue gets updated accordingly. Some premium items do require an upcharge from $5 to $15 to the regular subscription cost. Those items are usually niche fragrances or full-size skincare/make-up products. We have introduced the premium surcharge so that we can extend our portfolio of products as we realize that some customers would like to see more premium items on the list. Should you have any further questions or concerns please send us an email at socialsupport@scentbird.com. We're here to help ❤️

Thumbnail of user davidm3968
Michigan
1 review
0 helpful votes
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August 17th, 2020

I ordered a few colons for about 3 months in a row. Decided I didn't want it. 6 months later my VPN informed me my information was on the Dark Web and the company that makes Scentbird was the source. BE VERY CAREFUL.

Date of experience: August 17, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi David, I apologise unreservedly for the data breach and the inconvenience that it has caused you. This was a sophisticated attack on multiple companies, but rest assured we have invested heavily to ensure that this never happens again. We have already added another layer of security for customer authentication on our backend. We are also currently working with a security team to see how else we can enhance our system safety. If the password to your Scentbird account is the same password used with any other accounts, we highly recommend changing those passwords as soon as possible. Should you have any further questions or concerns please send us an email at socialsupport@scentbird.com. Keep safe!

Thumbnail of user adrianac107
Arizona
1 review
0 helpful votes
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February 8th, 2021

I think scentbird has been to amazing with me, I just love all the products they have. Great quality at a great price and the delivery is very fast as well.

Products used:
perfumes

Service
Value
Shipping
Returns
Quality

Date of experience: February 8, 2021

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you for your love and loyal support, Adriana ❤️! We're thrilled to hear that you enjoy trying out the products that we offer.

Thumbnail of user sharonp560
Connecticut
1 review
3 helpful votes
  • Send Message
February 16th, 2020

I have told them numerous times To cancel and now I am stuck with fake Versace that smells like skunk. I will call my bank tomorrow to stop the automatic payments.

Date of experience: February 16, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Sharon, I am truly sorry to hear that you're experiencing issues canceling your subscription. Do know that all of our fragrances are 100% authentic as they come from the brands themselves. We simply repackage the fragrances into our signature packaging so that we can offer our monthly service. Sharon, our team is always happy and available to help via email at socialsupport@scentbird.com. Please email us and we'll get everything straightened out right away. Thank you for bearing with us!

Thumbnail of user jenniferk551
Florida
1 review
0 helpful votes
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March 24th, 2020

I love Scentbird and my perfumes every month! They come right on time and smell amazing. Thank you for introducing me to awesome scents i don't think i would try otherwise

Date of experience: March 24, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Jennifer, thank you for your love and for the positive rating! :) We really appreciate you being a customer and helping to share the word about us! We’re here for you anytime.

Thumbnail of user charlottec245
Texas
1 review
0 helpful votes
  • Send Message
December 8th, 2020

Try scentbird perfume go to scentbird.com I guaranteed you wont regret it.The most important thing is that they will send you examples to prove your money wont be wasted trust me.

Date of experience: December 7, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Charlotte, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!

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From the business

Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.

Company Representative

Thumbnail of user jessical541
Jessica L.
Typically responds within 17 days

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