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Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
I never received my first scent and they wanted to charge me for a second before even acknowledging I had ordered the first. I still have not received it many months later.
Date of experience: August 25, 2020
I never received my very first and now, my definitely, last order. Was excited about all the scents but my June order is floating out there somewhere and it's almost July! Nope!
Tip for consumers:
Shipping time is terrible. Still nothing and it's been 3weeks!
Products used:
No product received
Date of experience: June 25, 2022
Hi Jennifer, so sorry to hear about your experience. Rest assured that we always send all of our customers' orders. If for some reason orders are missing, we're always open to assisting in finding or replacing these orders. In case if your shipment arrived empty or leaked, we're absolutely happy to send replacements ASAP. You just need to contact us via socialsupport@scentbird.com so we could help you out
When I placed my order on January 8th of 2019, I was looking for a new scent. They provided mini-vials of popular scents to help consumers explore their options. At the time, the said that they were overwhelmed with orders, and that we needed to have patience. I cancelled the subscription since I never received my scents, but they still have my $35. I used their e-Mail client in February of 2019 and March of 2019, but never received a reply. I tried to find a phone number to reach them, it's more difficult to find than Bigfoot. Over time, I forgot about it. I looked, to this day, my order still shows as "Processing" and "Delivery Status: Not available yet".
I found my scent since, I just want my money back. I tried to contact them again, finally a response. Their remedy, after nearly 2 years, is to send me the mini-vials I should have had years ago. No, the need for this product has long since expired. I want my money back.
Anyone know about laws that required a business to refund a client when item/order was never fulfilled?
Date of experience: December 20, 2020
Hi Tamitha, during the time you were subscribed to us, we did experience some growing pains, which included shipment delays and inconsistent customer support. We're truly sorry that this affected your experience. That being said, we worked diligently to overcome those challenges and have done so successfully! Please know that all the feedback you have provided was taken into account and it helped us improve and grow as a business.
Tamitha, looking over the history of your communication, with our Customer Experience Agent, Lev, I can see that Lev offered a refund via a bank transfer and sent you a form to fill out, but we have not heard back from you since. If you'd still like our assistance, kindly respond to Lev's email and please attach your bank details. Thank you for your patience. Keep safe!
The first month of my subscription there were issues with the shipping, that was fine cause that got resolved quickly...then they said that they were gonna charge me additional fees FOR THE PERFUME THAT THEY ALREADY HAD SENT TO ME and I had to change the perfume but I got disappointed and cancelled my membership and next month comes and I got charged 17$ for a fragrance I didn't even want, and I tried to fix it and they simply won't answer my emails. 0/10 experience I DO NOT RECOMMEND.
Products used:
Perfume
Date of experience: May 5, 2023
Hi Tee, very sorry to hear about the disappointing experience that you've had. Kindly note that we never double-charge customers for the same fragrance, especially the one that we already shipped. It might be the case, that you chose to receive a Premium scent, which has an upcharge cost, so if you wanted to receive it in your replacement shipment, you had to pay the upcharge additionally. Rest assured that if a subscription is successfully canceled, we will never bill the account. Our team will be very glad to help you and make sure that your subscription is fully canceled. Just contact us via support@scentbird.com and we'll get this taken care of right away. Thank you!
The fragrance "Get a Room" is wonderful, I really love it! I don't get to try new fragrances often, but these scents are great. I also like the Calvin Klein, and The pink Versace!
Date of experience: October 5, 2020
Thanks so much for your positive feedback, Rosemary! ❤️ We’re really glad you enjoyed 'Get a Room', we’ve found it’s a definite customer favorite!
3/7 months were over a month late. When I contacted their customer service, (no phone number) they didn't respond to over 10 messages I sent. I ordered a full sized bottle. It came a MONTH AND A HALF AFTER I ORDERED IT. Oh, and by the way, during that month, the site didn't allow me to cancel the order, I couldn't contact customer service, so I just waited, had it delivered, and then tried to return it. THEY WOULD ONLY GIVE SITE CREDIT. Are you f***ing kidding me? Most frustrating experience I've had with any service or product. DO NOT USE
Date of experience: December 11, 2018
Hi Matt, thank you for posting a review and I’m sorry to hear that your experience was not of the quality you expected. We were a very small (but quickly) growing team back then but we've been actively working on improving our shipping processes and communication for the last few months. In addition, we have been in the process of implementing several other changes to be more focused on providing excellent customer service. We will definitely use the feedback to make us better and to ensure this doesn’t happen again. Thanks for bearing with us!
Once you subscribe to their product you cannot unsubscribe. The cancellation process takes months so they get to charge you for as much as they want before they stop your subscription.
Tip for consumers:
I don’t know how they haven’t had legal trouble yet.
Products used:
I only ordered one cologne but they have charged me for over 10.
Date of experience: September 16, 2023
Hi Jackson, really bummed to hear that your experience with us wasn't as great as it could've been! Please allow us to clarify: you can definitely end your subscription via email/DMs here or mobile app 📲 if it no longer aligns with your requirements 💯 One of our Team members will gladly get back to you asap ✉️ We are here to assist and will handle the cancellation process for you 💕
I love the fragrance options and the flexibility of their ‘cue'. It's a monthly subscription, but you have the option of skipping a month, or two, or buying the whole cue, which can be as long as you like. You can buy as many individual products as you like to add into your monthly box as well. You can pay for three months and have them delivered monthly, and choose one, two, or three items at a time per month in your subscription box and get a discount for each level. You can choose which scents you would like in your cue, or complete the scent profile and get and get an idea of what you would like best on you. You can rate their scents individually and read other scent ratings. The only downside is that if you don't understand the note profile of a particular scent (I. E. woody, earthy, floral, vanilla, etc) you wouldn't be able to understand the actual description of the scent until you smell it. On the upside, they sell other products including face, personal, makeup, and candles. They have special items to purchase. Most items are only $14.95, as most are the sample size, though some are up charged if they are premium products, and they do offer some full size products. Their shipping and packaging is great as well. You can access them via website or app from your iPhone.
Tip for consumers:
If you wish to purchase a limited time offer item, make it separately from your cue, otherwise you will not get it.
Products used:
Perfume, face masks
Date of experience: March 24, 2021
Hi Christina! Thanks for such a great detailed review. We're thrilled to hear that you're loving your experience. We count ourselves lucky for having customers like you! <3
Someone needs to text me and let me know what happened to my order if I'm going to stop the other orders I'm really disappointed so no I will not be ordering anything else
Date of experience: July 19, 2023
Hi Willie, we would be delighted to assist you in tracking the progress of your order. Kindly send us an email at support@scentbird.com, including your Scentbird email address and shipping address. Our team will promptly address your inquiry and provide you with a response. We look forward to hearing from you!
I really like the service. I wish all the samples. Came with a case like scent box does. I tend to not use the ones in cardboard tubes. Otherwise, I love the sample selection.
Tip for consumers:
Plan ahead to use the limited time coupons when signing up
Products used:
Perfume
Date of experience: August 10, 2021
Hi Rebecca! We are doing our best to save the environment at all costs and this includes lessening the production of the cases. The purpose of the colored case (or extra case) is for our subscribers to re-use them every time they want to switch to a new fragrance. We'll definitely forward your feedback to the team :) Meanwhile, you can always purchase a colored fragrance case separately in the Extras & Cases under Fragrance Tab. Kindly see: https://www.scentbird.com/subscription/extras Let us know if you have any questions by reaching out to us at socialsupport@scentbird.com
I ordered TWICE one of the orders went to my old house the people who lived there said nothing came and then they said they delivered it yesterday to my mailbox and NOTHING was there im very disappointed want a refund and won't recommend using this service just go to the mail
Date of experience: August 26, 2020
Hi Lexia, I'm sorry to hear that you had a problem receiving your order. Kindly email us at socialsupport@scentbird.com and we'll get everything resolved immediately. Thank you!
Ive used Scentbird for awhile and decided to cancel. First problem i had is they dont have as big of a selection as they used to. They still have alot of great scents but they got rid of some of the ones I liked the most. The ones they do have that I like never seem to be in stock. They switched over to a new case and atomizer which I HATE! Its made from cheap plastic and looks ugly. The old ones were way better and actully felt like better quality. They also make it very hard to cancel your subscription. Ive reqested it be cancelled twice and am STILL waiting. I will be switching back to scentbox. Much bigger selection, they send a NEW case with every order and in nice colors. Another thing is, Scentbird is charging to much now. A vile of cologne doesnt cost 34 dollars, premium or not. They use DHL for shipping, which is one of the WORST and slowest shipping methods they could have chosen.
Date of experience: December 10, 2022
Hi Dennis, we appreciate your honest review and we will definitely forward your feedback to our Team. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions when we experience an inventory challenge. Kindly note that we do our best to restock all products in a timely manner. Our sole intention in upgrading our physical packaging was for a better experience. We'll be improving our atomizers to be as user-friendly as possible. Our Team is in the process of upgrading & ultimately improving our packaging. It takes up to 5 business days to process our recurring orders, and we're working on improving our shipping times. Lastly, our cancellation process isn't meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscriptions, only to see if there is anything we could rectify. Email support@scentbird.com or reach us via our social media channels & we’ll be glad to help out & cancel it on your behalf. Let us know if you require assistance, we'll be very glad to assist you further.
Not all of them are original perfumes—very bad customer service and pushy about their products. Do not fall for this type of subscription. Buy the original ones
Date of experience: April 25, 2023
Hi Ikram, let us assure you that all of our products are 100% genuine as they are provided to us by the brands themselves. We don't do anything to compromise their quality & that's why our fragrances are exactly the same as the bottle versions just in smaller quantities. Scentbird simply repackages the fragrances into our signature packaging so that we can offer our monthly service, but this should not affect the fragrance or the staying power of the fragrance. In case if you wish to discuss things further, please don't hesitate to contact us via support@scentbird.com. Thank you!
Such a great way to try different fragrances without breaking your bank! You can confidently buy a regular sized bottle if you love it! Love the concept.
Date of experience: September 22, 2020
This company does so well in picking scents for you! I have been complimented so much in the different scents I wear! And I would of never chosen the ones sent to me but I'm happy someone did!
Date of experience: October 26, 2020
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
I really love this perfumes you guys are sending me they are great I don't have to worry about going out and getting any perfume and waiting forever for you guys deliver on time thank you so much
Date of experience: August 10, 2020
Thanks for your kind words, Romelda!
Please cancel my account, this is my second email yo you requesting cancellation of my accounting didn't care for any of the fragrances and I was allergic to one of them
Date of experience: September 22, 2020
Have to email support to cancel. Absolutely horrible practice. Click to subscribe, call to cancel I'm pretty sure is not only bad practice but also illegal
Date of experience: July 13, 2023
Hi Noha, we apologize for any inconvenience caused by our cancelation process! It is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Please feel free to DM us via our social media channels or email us at support@scentbird.com & we’ll be glad to help out and cancel your subscription on your behalf!
This is an absolutely amazing app, if you are the type a person that is more on the simple side, this is the app for you, add a little spice in your life that you will absolutely enjoy!
Date of experience: December 21, 2020
We can’t thank you enough for the kind words, Nashawn! ❤️ Your review means a lot to us and lets us know we’re on the right track!
I'm loving discovering new scents and more about myself as I find what I do and don't like. And it's so cheap I definitely would recommend this to everyone. Even just to try it.
Date of experience: November 18, 2020
Hi Misty, on behalf of the team I’d like to thank you for your 5-star review! Your kind words reassure us that we are on the right track! Thank you!
I have never been disappointed with scent bird their website is easy to follow, they have a huge amount of products to choose from this is my go to app for all my perfume.
Products used:
Perfume
Date of experience: January 27, 2022
Hi Kelly, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!
I joined Scentbird on 25 August 2023. By 17 October 2023 I had received no products (I should have received two already). Upon looking into this, I saw that the address on my file was completely incorrect. The city I had entered in the address field was changed to a city in the US (I am in Canada). I updated my address to correct it, however every time I would hit "save" and then go back to make sure it had saved, it had changed the city BACK to the incorrect city. After doing this several times, it finally accepted the proper city, but then it kept changing my postal code. I began taking screenshots to show proof that the app/website would initially accept the address change I would make, then five minutes later, it would change it to the incorrect address. I have tried contacting the company to either get my first two perfumes sent to the correct address (which I still can't seem to enter in myself, so I gave them my address over email) or to reimburse me. No one has responded. I have cancelled my subscription. Compete waste of time and money. 0/5 stars. Please don't waste your time.
Date of experience: October 17, 2023
This doesn’t sound right at all, Ainsley 😬 Because we always reply and provide support to each and every query we receive. To make sure we received your query, could you please DM us via any social media channels, so that our Team can review your problem and make sure you receive everything that you paid for? Thank you! 💕
Scentbird is awesome! I really like that I can try different perfumes without having to pay full price just in case I'm not to find of them. I love Scentbird!
Date of experience: October 13, 2020
Thank you for your love and your 5-star review, Christy! ❤️ We really appreciate you being a customer and helping to share the word about us.
Very low prices for a month to month subscription that's easy to cancel. Great value and products. Found my favorite colognes and funniest reviews on there.
Date of experience: November 16, 2020
Thank you so much for this great 5-star review, Jacob. ❤️ We really appreciate your business and helping to share the word about us!
Every month I get sent a new fragrance like clock work. Just as I've gotten ready for a new little change in scent, ding ding, your new perfume is here!
Products used:
Perfume
Date of experience: December 28, 2020
Hi Doni, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Hi Kara, I apologise for the delay of your first order. If you still have any questions or concerns, kindly email us at socialsupport@scentbird.com and we'll get everything resolved right away. Thank you!