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Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
I had blind-subscribed based on an article I read on a trusted blog, maybe foolishly. The website functions well, with plenty of information about each scent and good recommendation tools. Once I had my order together (I opted for a scent and a face cream), it took a while for it to ship - maybe 5 or so days. Within their guidelines. After it had shipped, the delivery date came and went. When I saw that it had yet to be delivered, I chose that as a good time to actually research this company.
Anyone who's gotten to this site has likely already seen the BBB rating, and a few other website ratings site. I got nervous, and reached out to their customer service. I received a response right away, who assured me that, if the package was lost in the mail, they would replace it. The next day, when it had yet to be updated still, they reached back out to me to let me know they had sent in the replacement order.
I received that order a few days later, and I couldn't be more pleased with the contents. The fragrance was definitely genuine and not old, and the face cream was larger than I expected. Many thanks to their customer service agent, Pat G., who made sure I was taken care of, and who re-assured me as to the legitimacy of this company. Pat calmed any fears I had about keeping my subscription active, and now I can't wait for April 2020 to come in the mail.
Date of experience: April 1, 2020
Love this service. Great deals and they ship to Canada! They have a huge selection of fragrances and you can select which fragrances you want every month.
Products used:
Fragrance
Date of experience: February 2, 2022
Hi Nicole, thank you for your love and support! We really appreciate your positive feedback! ❤️
A little expensive considering the brands you have, the ones you're missing and the ones you're slowly taking away. Find myself running out of options to order.
Tip for consumers:
Be open to try new things because you sure as heaven won’t find the classics you might be looking for.
Products used:
Perfume
Date of experience: April 7, 2021
Hi Sophia, thank you for your honest review. Rest assured that our team is doing their best to keep extending our fragrance collection. We have around 450+ fragrances by 120 different luxury and niche brands. Kindly note that you can always request the fragrances that you love (which we don't have) here: https://www.scentbird.com/request. We'd really appreciate your feedback!
Scentbird is great. It is a great business and the colognes are top notch. You will most definitely find a scent that suits you. Mine is F*ck mondays by confessions of a rebel
Date of experience: October 30, 2020
Thank you for your amazing review, Tavian! ❤️ We're really happy to hear that you're loving F*ck Mondays by Confessions Of A Rebel, we’ve found it’s a definite customer favorite! Thank you for sharing your experience.
I love being able to try fancy fragrances each month. Its easy and a pretty good price. I get two files a month and am happy with delivery. Happy with scentbird in general.
Tip for consumers:
Its great. Have fun. . .
Products used:
All perfumes taht I have pur headed, I have used.
Date of experience: June 25, 2021
Thank you for your love and support, Ashley! We're so grateful for customers like you! ❤️
The products from scentbird are well package and the colognes I purchased smell really good and I purchased at least 9 or more so enjoy scentbird it's a great product.
Date of experience: September 28, 2020
We are so grateful for your positive review, Mike. Thanks for sharing your rating with us and the community!
This is a great value. It lets you try the fragrances without committing to a expensive bottle. Then if you choose you can purchase a large bottle of your favorites
Date of experience: October 26, 2020
Thank you so much for your kind words, Robert. We really appreciate you taking the time out to share your experience with us! ❤️
Every month I'm excited to get my new scent. Love the variety. I try to get different products just to try them. I have not been disappointed yet. Thank you
Date of experience: March 24, 2020
Hi Clydine, thank you so much for the 5-star review! We're really happy to hear that you're enjoying trying out new scents! Thanks for sharing! :)
I joined Scentbird in Oct 2018. They sent me that shipment and that's it... Yet they continue to charge my Paypal acct monthly. I have filed claims with the FTC and Paypal... DON'T ORDER ANYTHING FROM THESE PEOPLE, IT IS A SCAM. They don't have a phone number and they do not respond to emails.
Products used:
I would have had to have actually gotten the shipments in order to use them.
Date of experience: February 21, 2019
Oh no Kristin! We can definitely look into this for you. Feel free to email us at socialsupport@scentbird.com and we’ll be more than happy to rectify this situation!
I cancelled multiple times yet they keep sending and charging. I had to threaten them with legal action before they stopped. They conveniently do not give access to their support. I had to dig it up online. DO NOT SIGN UP WITH THESE PEOPLE.
Tip for consumers:
DO NOT SIGN UP. YOU WILL REGRET IT
Products used:
Colognes
Date of experience: September 9, 2021
Hi Charles, so sorry to hear about your experience and the impression of our service that you have :( . Rest assured that if a subscription is successfully canceled, we will never bill the account. Kindly note that the cancellation button is located at the bottom of the Manage Subscription page. And if you're having difficulties canceling, our team is always available for assistance. The contact form is there on our website, we answer queries via our Instagram, Facebook, and Twitter pages, and are available via socialsupport@scentbird.com. Feel free to message us through these means of communication if you have any other questions ❤️
Now their email inbox is full because they refuse to provide any customer service.
I signed up via Sweatcoin which never asked for an email address or password creation. But my email address is associated with my Sweatcoin and should have been on record. I have never been able to sign into my account since I chose fragrances. I received the November fragrance but when I try to sign in, it just creates a new account.
DO NOT SIGN UP FOR SCENTBIRD. THEY CANNOT KEEP UP WITH THE DEMAND, or worse, THEY DO NOT CARE THAT THEY ARE SCAMMING PEOPLE.
Date of experience: November 27, 2018
Oh no Erin! We appreciate your feedback and we’re sorry this was your experience with us. If you ever decide to give us another chance in the future, we can definitely help you access your account and address any of your other concerns. Please email us at socialsupport@scentbird.com!
I have tried to cancel my subscription since august. I have emailed, contacted tried in settings and they still charge me every month. They have never responded or helped.
Date of experience: November 12, 2020
Hi Ruby, I’m sorry to hear that you had a difficult time getting in contact with us. Kindly note that you can always contact us using the Help Form located at the bottom left of every page on our website or by emailing us directly at socialsupport@scentbird.com, our team responds within 24 hours. For your convenience, you can cancel your subscription through the Manage Subscription tab at any time. Please email us at socialsupport@scentbird.com if you still need any help. Thank you!
Waited over a month and nothing! Contact customer service they tell me my address is wrong, I went back and checked my address, it was right and still nothing!
Date of experience: April 30, 2020
Hi Sarah, we're really sorry to hear about the issue. This certainly doesn't sound right. Please email us at socialsupport@scentbird.com and we'll get everything resolved today. Thank you for bearing with us!
At first I was a little worried about something not smelling like what I was looking for. But each and every month I was more and more blown away. It's well worth a shot
Date of experience: August 12, 2020
Hi Karlisa, thanks for leaving us such a wonderful review. We are thrilled that you love our fragrances! ❤️
I love this. It helps me find new scents I would not have found otherwise. I have found my new favorite perfume. And I give friends others I don't want to keep for myself.
Date of experience: November 2, 2020
Thank you so much for your kind words, Suellen. We really appreciate you taking the time out to share your experience with us! ❤️
I love it. Each perfumes i have gotten i get compliments from my kids and my husband how good I smell. Thank you so much and happy Thanksgiving to you all and your families.
Date of experience: November 27, 2020
Thanks so much for your positive feedback, Faith! ❤️ We’re really glad you are enjoying our fragrances.
I love the great communication I get from customer service also I receiving the different perfume they have to offer at a great price they also give u the option of buying a full size bottle
Date of experience: April 22, 2022
Thank you for the kind words, Jennifer! We're so happy to hear that you're enjoying the fragrances that we sent you! We’d love to continue providing great service to awesome customers like you. Thanks again!
I love the idea of trying before I buy and actually getting enough of it to try longer than one squirt, it actually gives you a chance to get the smell of a scent over time.
Date of experience: December 8, 2020
Hi Michelle, thank you for your love and support! We really appreciate your positive feedback! ❤️
I've never had an account with them, never called them, emailed them, or heard of them and they billed me for a SUBSCRIPTION! I cancelled my credit card and got a new one and they BILLED ME AGAIN! HOW? SCAM!
Date of experience: March 26, 2019
Oh no B. W. We understand how frustrating this may be. However, we're unable to process a payment for inactive or canceled accounts, so we can definitely look into this for you to see exactly what went wrong. Send us an email at socialsupport@scentbird.com and we'll be sure to look into it as soon as possible.
This is a scam I haven't got nothing from them and they keep charging my credit card. I will be calling my credit card company and have them to stop Scentbird
Date of experience: December 18, 2020
Hi Glenda, I'm sorry to hear that you have not received your order. Kindly email us directly at socialsupport@scentbird.com and we'll get this taken care of immediately. Thank you for your patience!
I have truly enjoyed my scentbird subscription... I get plenty of compliments on all of the fragrances I have received so far! I give them a thumbs up
Date of experience: September 30, 2020
Thank you so much for this 5-star review, Cinnamon. We really appreciate you being a customer and helping to share the word about us. ❤️
I really enjoy the fragrance that I picked at scent bird I can take it with me where ever I go. You can't take your big bottles of fragrance with you. Awesome site.
Date of experience: September 1, 2020
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you so much for your positive feedback, Sarita! ❤️
I really love getting a different scent every month. I always look forward to it and it is really nice to be able to test a fragrance out for a while before spending a lot a money on it.
Date of experience: October 16, 2020
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
I was very disappointed when I opened my package to discover that half the bottle had leaked out into the packaging. Apparently the top was not secure on the bottle.
Date of experience: August 31, 2020
Hi Silvia, I'm truly sorry to hear that your order arrived leaking. No worries, we'll get this resolved right away. Please email us at socialsupport@scentbird.com and one of our team will be with you shortly. Thank you!
I liked the fact that I received the product in a small trial size container. I would definitely try out a few perfumes before purchasing the full size product from any brand
Date of experience: December 8, 2020
Hi Piyasa, we're really pleased to hear that you're enjoying your subscription! Thank you for sharing this!
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Hi James, thank you so much for sharing your positive experience with us :) We are beyond grateful that you gave us a chance despite knowing the growth challenges we had as a company. Our team is working hard to improve the overall quality of our service and processes as well as communication :) We are so happy to hear this and we'll definitely pass this on to the team. We are always here to help and assist you and all of our customers in any way we can. - Pat G. ❤️