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Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
I have a monthly subscription with them and that they have no problem getting sent out to you on time. But they push for you to try their candles and to purchase additional scents and items(obviously they want you to spend money duh).
But when I went a purchased additional perfumes to try it took over 3weeks for them to even ship the order. They send you a tracking number when you subscription orders are shipped. Unfortunately it took me having to contact them multiple times to even get a word back about why it was taking so long. Ivan Korsikov finally got back to me and had to check into why it was taking so long. He stated they had an issue with restock and although they try to keep an accurate inventory this time they fell short of that. He said he'd follow up with a tracking number the moment it becomes available. 4 days later I've had to email them again and I was able to get Zahir to send me a tracking number. They said to allow 7-10 business days for shipping. It'll be over a month since I've ordered my fragrances by the time I receive them. Stick to monthly but I don't suggest doing any additional orders from them, they don't seem to be able to keep up with their orders.
Products used:
Parfumerie
Date of experience: April 25, 2023
I like how as soon as I use up the perfume a new one is already here just in time I also like being able to pick out what scent I want and not a choice of theirs.
Date of experience: September 16, 2020
I used to be subscribed a few years ago but I canceled because of finances, wasn't really using the perfumes I had since I was staying inside most of '20-'21. There just wasn't a point. But I got a promo deal to sign back up for a good price so I said what the hey, why not? Boy was I surprised when I saw the new packaging.
My first time with Scentbird, they had these nice, sleek metal cases that you put the vial in and they fit snuggly and they twisted up nicely to use. Most importantly, they didn't feel like they would break. I don't know when the packaging changed to these horribly cheap 2 piece magnetic cases that pop apart if you look at them wrong but wow I hate them. They don't feel like something I'm supposed to keep, like I should be taking the vial out and tossing the plastic. The vial rattles around in the case and since I'm kind of clumsy, I've knocked them over a few times and I'm always worried they're going to break since they pop open and the vial hits the ground.
Since the price of the subscription went up since I had them and the packaging had one of the worst downgrades I have ever seen, I had to quit again. I'm sure it's a cost cutting measure to do plastic instead of metal but it really cheapens the whole package. I'd consider going back if they brought back the nice metal packaging. It looked so much nicer.
Products used:
2 months of the subscription
Date of experience: March 30, 2023
Love this subscription great pricing and great scents to choose from. Would reccomend to anyone who loves different scents and a good deal for your money!
Date of experience: January 25, 2021
Thank you for your 5-star review, Melissa! ❤️ We really appreciate you being a customer and helping to share the word about us.
I ordered Prada L'homme L'eau and it had a $15 upcharge on top of the $15+ they charge monthly. I was under the impression that the scent was "premium" just like they had advertised it to be but IT IS $105 AT MACYS! I found way cheaper as well. Not only is there an upcharge, its not a $5 or $10 upcharge, they thought this scent is worth a whopping $15 extra dollars. I paid for a third of the 3.4 oz bottle and am receiving less than a 10th (. 27 oz). I have ordered many times through both scentbird and scentbox and I am DEFINITELY never recommending scentbird, especially when there are amazing sites like scentbox that actually price their fragrances decently. 0/10 DO NOT GET SCAMMED!
Date of experience: July 20, 2022
Hi Trent, sorry to hear about the negative impression of our service that you have. Some premium items do require an upcharge from $5 to $15 to the regular subscription cost. But rest assured that to be transparent with our customers, the upcharge is visible and flagged when adding a premium product to your queue so that there’s no confusion. The upcharge also appears on a product's description page. But we always appreciate customers' feedback and we'll make sure to forward it to our Team. If you have any other questions or suggestions, feel free to contact us via socialsupport@scentbird.com, we're here to help!
Unsatisfactory rating for you guys. Ive never recieved my order. Its been like 4 months since i ordered it and never recieved ut and was charged for it.
Date of experience: November 30, 2020
Hi Angel, I’m truly sorry that you haven’t received your order. Kindly email us directly at socialsupport@scentbird.com and we will get everything resolved immediately. Thank you for your patience!
Scentbird is great I love to concept I love being able to get a multitude of fragrances but what I don't like is not knowing when they're going to get here they're supposed to ship on the 5th of every month I supposed to receive it by the 15th it never happens it gets here whenever it gets here and I wish they would be more consistent with that but other than that the fragrances are good and the inventory is vast
Date of experience: October 10, 2020
Hi Marcques, thank you for your honest review. I am really pleased to hear that you enjoy trying our fragrances out. As a subscription-based company, we have to operate on a fixed schedule which bills on the 5th of each month. Sorry for any inconvenience this may have caused. As noted on our website, recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Kindly email us at socialsupport@scentbird.com if you have any questions or concerned. Thank you for sharing your experience, I'll definitely pass it on to the team.
Don't use this site. Dangerous information exposed too Darkweb if you value not having your information exposed I highly recommend not using this site.
Date of experience: August 14, 2022
Hi Michael, we apologize unreservedly for the July 2020 data breach and the inconvenience that it has caused you. Kindly note that we emailed every customer the next day it happened (on July 29th, 2020). This was a sophisticated attack on multiple companies, but rest assured we have invested heavily to ensure that this never happens again. We have already added another layer of security for customer authentication on our backend. We are also currently working with a security team to see how else we can enhance our system safety. Should you have any further questions or concerns please send us an email at socialsupport@scentbird.com. Keep safe!
I paid for my subscription for 3 months before I received hwin month worth of Cologne. I have now had this subscription for 5 months and have only received Cologne 2 times.
Date of experience: May 10, 2021
Hi Ryan, I'm sorry to hear that you haven't been receiving your orders. This isn't right at all! Kindly email us directly at socialsupport@scentbird.com and we'll get this taken care of immediately. Thank you for your patience!
Someone I met at my wedding a few months back thought it would be nice to get me a 3 month subscription to scentbird. A service that offers members the opportunity to try new colognes by either picking one or accepting the companies selection. Sounds good however in my case I travel a lot for work so I was bombarded with emails asking me to activate my membership. What they dont clarify is activating the membership and starts the clock ticking till your first selection ships. So now the next thing I know Im getting tracking information for my first selection. Didnt pick it but they sent one- strike one. Contacted scentbird, asked if they could freeze my membership because Im traveling for the next 3 months (Im writing this review from my hotel room in China) and got NO RESPONSE. I took the time to go into the post office and have them return any mail for me to the sender so I dont have pkg left outside my home to let people know house is empty. This business for me is a complete waste and customer service is non-existent so I say for all of women who think this would be a good present for a man in life it absolutely isnt and dont bother. The only thing worse then Scentbird is the Art of Shaving- Avoid Both!
Date of experience: January 9, 2018
Hi Jeff! Thanks for leaving feedback! As a growing company, please know, we take all of your notes into consideration and are actively working to improve our processes. We hope since leaving this review, we were able to rectify this situation for you. But if not, please email us at socialsupport@scentbird.com. We’d love a chance to make this better for you!
Only got one month then paid for 3 more months and never got anything and i paid for those months. I contacted 2x and never got anything. Very disappointed.
Date of experience: September 21, 2020
So worth it you should try for at least 6 months to a year different scents every month is so much better than buying one bottle.
Date of experience: April 8, 2021
Hi Cherisma, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!
Great customer care service, original scents & delivered as stated. Only thing is they dont have some scents I'm looking for like dior or invictus
Tip for consumers:
Original scents
Products used:
Cologne
Date of experience: June 28, 2021
We are so grateful for your kind words, Rick! Thanks for sharing your review with us and the community ❤️
Got my first shipment today -- broken and leaking. Excellent first impression. Great concept by they dont seem to have the execution down.
Products used:
none at all. Came broken and not worth the trouble to return.
Date of experience: January 30, 2023
So sorry to hear that your first shipment arrived broken and leaking, Stephanie! We cannot ensure that something doesn't happen to the vials during the shipment process. These rare damages or leakages happen during the transportation of our fragile vials, though we do our best to avoid them. Rest assured that we always send out replacements for broken products. All you have to do is to contact us via Instagram DM/Facebook PM letting us know about it and we'll send you a replacement right away. Thank you!
They are great over there at scentbird most of the scents I have received from them have been awesome thank you.
Tip for consumers:
Make sure you check the bottles to make sure there screwed on tightly.
Products used:
Cologne
Date of experience: December 3, 2021
Hi Michael, thank you for your love and support! We really appreciate your positive feedback! ❤️
Received defective leaking product that had a terrible smell. Tried to cancel and was still billed. Company refused to refund.
Date of experience: April 8, 2023
Hi Cindy, rest assured that we always send out replacements for defective/broken/leaking fragrances. In case if you're interested in replacements and/or wish to cancel your subscription, you can always contact us via support@scentbird.com. Unfortunately, due to the polices we have in place, we don't refund payments for the products that were already delivered. But we're always open to sending you another fragrance to make up for the scent you didn't enjoy or which arrived in poor condition. Feel free to contact us if you have any questions!
All their fragrances are just wonderful. They smell so good every single time. The delivery is always on time.
Products used:
Perfumes only
Date of experience: November 22, 2023
So happy to know you're loving your Scentbird experience, Dezerae! Our team is all about keeping the excitement and joy coming your way each month. Thanks a ton for your support! ❤️😊
Very good company. Trustworthy and delivery on point. Also the cologne are phenomenal. Lots of cologne to choose from.
Products used:
Cologne
Date of experience: January 1, 2021
Eddie, thank you for the great review! We’re so happy you're enjoying our fragrance collection! We count ourselves lucky for customers like you ❤️
This is my first time leaving a bad review for ANYTHING in the world! I am not a negative person and I always like to give people chances, but my experience has been highly unacceptable! I started scentbird with high hopes, and for starters, everything was fine! The fragrances were great, the price was acceptable (18$), and it came on time. BUT THEN CAME THE NEXT MONTH, and let me tell you... This was the worst shopping experience I have had in a long time. This month, I now pay 35$ and I tried contacting them (btw this company has no phone number which is really weird) by email and... once again was stunned. They ignored my questions about the price and told me basically to unsubscribe, but they didn't give me my money back when I unsubscribed. PLUS unsubscribing is really hard, and they try to trick you into 'taking a break' which stops your subscription for a month or two or three depending on your choice. This means that your subscription will recommence once those months are over. So... overall rating... WORST. CUSTOMER. SERVICE. EVER.
Tip for consumers:
Be careful of the price!
Products used:
Perfumes found in local areas (shoppers...walmart...)
Date of experience: March 2, 2023
Hi Bianca, please accept our deepest apologies for taking too long to get back to you. This time of the year tends to get very busy even for the nimblest of birds! It looks like our automatic bot provided you with a cancelation instruction. Kindly note that subscription cancelation doesn't automatically cancel the processing order. Please make sure any changes to your account, including the cancelation, are submitted at least one (1) day prior to your scheduled billing date. This ensures the changes apply to the upcoming month and not the next. Oh no.our cancellation process isn't meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscriptions, only to see if there is anything we could rectify. You can email support@scentbird.com & we’ll be glad to help out & assist you further!
The way scents come in the veils is a great way to have multiple awsome scents. I love being able to wear different scents and ALWAYS get complaints..
Date of experience: October 19, 2020
Thank you so much for taking the time to leave us this amazing review, Thomas! ❤️
Omfg. Sorry but I love these cologne. Best ever. Can't beat prices ‼.#1 in my book on fragrances. I get alot of compliments on my smell. Thannks SCENTBird
Date of experience: February 23, 2021
Thank you so much for taking the time to leave us this amazing review, Vincent! We're so pleased to hear that you're enjoying your subscription & getting well-deserved compliments!
Unsatisfied the perfume came broken. This is the third time I've gotten anything in the mail. I was satisfied with the others.
Date of experience: December 22, 2023
Oh, no!😟 That's definitely not what we like to see, Tricia! We're really sorry that happened, especially considering you liked your other fragrances. Please shoot us a quick email at support@scentbird.com, and we'll get a replacement sent out to you right away. We want to make sure you're fully satisfied with your experience. We really appreciate you!🫶
Beware. Once you try the trial you will be unable to cancel. Terrible customer service and shady company.
Date of experience: August 2, 2023
Hi M A. It's unfortunate to see the confusion caused by our cancelation process. It is surely possible to cancel your subscription if you no longer want it. Rest assured that our Team is always here for you in case if you ever need your subscription to be canceled. All you have to do is contact us via our private messaging in social media channels or simply email us at support@scentbird.com. Your request will be resolved as you wish!
I love Scentbird! I will be making future purchases. They have the best scents at a reasonable price!
Products used:
Perfume
Date of experience: June 23, 2021
Hi Sarah, thank you for your love and support! We really appreciate your positive feedback! ❤️
Do not get scentbird. It is impossible to cancel a subscription and there is no customer service, terrible.
Date of experience: February 10, 2021
Hi Amy, we do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. E-mail support is our main mode of support to ensure that each and every inquiry is responded to with care. Kindly note, that the cancelation link is available in the Manage Subscription tab of the account, and it's possible to cancel the subscription anytime. If you need further assistance don't hesitate to contact is via at socialsupport@scentbird.com and one of our team will be with you within 24 hours. Thank you!
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Hi Rose, so sorry you didn't like our new atomizers! We totally understand that this change may be frustrating but we will take this as feedback and pass it to the Team. Since we launched in 2014, we have had the same packaging. And while we still love it, we felt a little facelift was in order. Thus, the new look and feel of the new Scentbird. We're working on every point customers have raised regarding the atomizers: cases are being improved to be more durable, with stronger magnets and higher quality; spritzers are being improved to be more functional as well. We want to thank you for your patience with us during the process!