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Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
Support is top notch, service is great to discover new scents for yourself. Best gift I've given too!
Tip for consumers:
Take your quizzes, rate your scents, and find out what you like personally. Read the reviews and take some risks - let yourself go on a journey to discover new scents, blends, and brands that may be unknown to you. If you end up not liking it, trade/donate to a friend or family member!
Products used:
Fragrance, family member have tried lotions and candles as well that I approve of
Date of experience: April 20, 2021
At first I was a lil unsure of this site as well as the fragrances, Now I'm sooo sure of the site and fragrances I would definately reccommend Scentbird to everyone I know their Fragrances are the REAL DEAL...
Date of experience: November 3, 2020
We can’t thank you enough for the kind words, Lutricia. Your review means a lot to us and lets us know we’re on the right track!
Sent bird are scammers they sold me scents that are nothing but alcohol they will not get anymore money and I'm reporting them as well
Tip for consumers:
Beware of scammers
Products used:
Perfume
Date of experience: September 12, 2022
Hi Sybil, so sorry to hear you are not happy with the fragrances you received. Let us assure you that all of our products are 100% genuine as they are provided to us by the brands themselves. We don't do anything to compromise their quality & that's why our fragrances are exactly the same as the bottle versions just in smaller quantities. Scentbird simply repackages the fragrances into our signature packaging so that we can offer our monthly service, but this should not affect the fragrance or the staying power of the fragrance. If you need any further assistance, kindly email us at support@scentbird.com. We'll be glad to look into this issue and assist you accordingly! Thanks ahead!
Wonderful way to preview nice perfumes. Nice case for taking in purse or travel fun to share too. I would also purchase as a gift.
Date of experience: October 11, 2020
Thank you so much for your positive review, Kathy! ❤️ We really appreciate your business.
I don't think the amount of cologne that is sent is a 30 day supply. Seems to run out quickly and I use it sparingly.
Date of experience: October 12, 2022
Hi Michael, this is not right at all! We say it’s a month’s worth as each Scentbird-sized vial has been trialed to hold 120 sprays minimum, which is enough for 4 sprays per day for 30 days. All of the products that we offer are 100% authentic. Therefore, the scent longevity of our fragrances is exactly the same as of the bottle versions and depends on your body chemistry & physical activities during the day. Eau de Toilette scent (EDT) normally lasts between two to three hours, whereas Eau de Parfumcents (EDP) last for around four to five hours. We'd suggest you make sure you place your vials in a cool, dry place to avoid evaporation. We'd also encourage you to tighten the vial top before putting it in its case to avoid leakage. If you ever face this problem again, please contact us at support@scentbird.com & we’ll gladly send you a replacement! Thank you for your message, Michael!
Smells great I'm in love. I will purchase this in the future. I must have my close circle of friends and family to smell it
Date of experience: October 11, 2021
Hi Melissa, thank you so much for your review! ❤️ We're really happy to hear that you're loving the fragrance you received! Hope you will like many more scents from Scentbird :)
I love the fragrances but why does it take almost the whole month to get the products? They bill me on the 3rd and I don't receive the products until the 24-25th of that month!
Date of experience: August 9, 2021
Hi Christy, happy to see that overall you're enjoying your subscription with us. Since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). We're working on improving the length of time it takes to receive your order though! Feel free to email us at socialsupport@scentbird.com if you need any help. Thank you.
Perfume was too musty, the car scent lasted LESS THAN a week, and they refused to cancel my subscription until they shipped the last product 10 DAYS AFTER I CANCELLED
Tip for consumers:
The company will claim they don't know or can't find a subscription to cancel but they do.... and charged me AFTER I CANCELLED
Products used:
Perfume and car scent
Date of experience: October 10, 2023
Hi Lara 👋 We're really bummed to hear that, because as a Scentbird subscriber, you have complete freedom to choose whatever you want in your orders. You're in control!✨ we do send out fragrances from brand names if you choose them and add them to your queue ✔️💯 You can easily modify and organize your queue to match your preferences by adding items to the slots you want ❤️ And guess what? We even offer one courtesy replacement for scents you don't like 😊 When it comes to subscription termination, we cancel subscriptions right away. However, we always send out fragrances that were already paid for prior to your cancelation. That's why you're set to receive your last shipment. Feel free to email support@scentbird.com or DM us via social media channels if you have any follow-up questions.
The cologne I was most interested in was creed aventus at first I was like ok 10.00 upcharge then they raise it to 15.00 then the month I was supposed to get it they tell me it's no longer available
Tip for consumers:
Maybe go with another company I’m not sure if other companies customers have the same issues or not but I will review before I make further purchases
Products used:
Colognes
Date of experience: June 1, 2021
Hi Dan, we’re very sorry for your frustration caused by the fragrance shortage. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory challenge. Kindly note that we do our best to restock all products in a timely manner. We appreciate your feedback and definitely will use it when bettering our service. Please email us at socialsupport@scentbird.com if you need any help or further assistance. Thank you <3
It smells like vicks not vanilla… And it smell too strong! I really don't like it! I do not recommend…
Date of experience: January 19, 2024
Hi Palmila! Sorry to hear one of the scents didn’t work out for you!😔 Fragrance preferences can be so personal. We ship the items in the order you've arranged them in your monthly fragrance queue. If you need help finding a scent more to your liking or have any questions, feel free to reach out at support@scentbird.com. We're always willing to offer a courtesy replacement when you dislike your fragrance. We’re here to help you find fragrances you’ll love!🤎
It's been good so far the scents smell really good and they last a while but I haven't got my august delivery
Date of experience: September 4, 2023
We appreciate your feedback, Steven! We're here and more than happy to assist you, ensuring you get exactly what you've paid for. Just drop us an email at support@scentbird.com, include your Scentbird email and shipping address, and our fantastic team will swing into action to make things right in no time. You can count on us – we've got your back!
If you are having a hard time cancelling your subscription, I recommend reaching out on IG. I got a response within the same hour.
Products used:
Perfume
Date of experience: November 18, 2022
Hi Jess, thank you for your review! You're correct, our Customer Experience Team is always here to assist you with canceling your subscription via email: support@scentbird.com, but also through our social media channels: through Instagram DM or Facebook PM. Our CX Team is there to help you out as fast as they can. We're sad to see you go, but we'll be looking forward to welcoming you back some time in the future!
Some smell good and some don't last long ‼It's to high for a small bottle then they want let you buy two of the same why
Date of experience: December 22, 2020
Hi Lakiska, thank you for your honest review. Since Scentbird is a discovery platform to help you find new products, you can add the same scent to your queue every 6 months. Sorry for any frustration this may have caused. If you're looking to try longer-lasting scent, we recommend choosing Eau de Parfum fragrances. Kindly email us at socialsupport@scentbird.com if you need any help. Thank you!
Refer a new customer never got my free gift, been waiting for it so when can I receive it. Hope to hear from u soon
Date of experience: October 6, 2020
Hi Allen, I'm so sorry to hear about the issue. Kindly email us at socialsupport@scentbird.com and we'll get everything resolved immediately. Thank you for letting us know.
Fragrance last all day. Everyone who comes near you that our friends, will ask U what is that and where can I get it?
Date of experience: November 12, 2020
Thank you so much for this 5-star review, McKinney! We really appreciate you being a customer and helping to share the word about us. ❤️
I love my subscription to this site. Reasonable prices and great products. Ten dollars a month is not a lot for name brand perfume
Date of experience: November 6, 2021
Hi Teresa, I'm delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!
The scents are delightful. I have not regretted one purchase. I would encourage anyone with doubts to try it. They'll never regret that choice
Date of experience: December 2, 2020
Hi Marie, thank you so much for sharing your positive experience with us and the community!
I absolutely love Scentbird! You get to pick your own fragrances every month from name brand picks! It's not expensive but you'll smell expensive
Date of experience: April 27, 2021
Thank you so much for your 5-star review, Kapri! We're happy to have you in our Scentbird family❤️
I love the experience I've had with scentbird! Always keeping me up to date with my orders and new stocks coming in. Great company this far
Date of experience: August 11, 2021
Thank you so much for your feedback, Libby! We always appreciate you taking the time out to share your experience with Scentbird ❤️
Very convenient just didn't like the smell of some perfumes that were sent to me, but still will try and get one I like
Date of experience: December 16, 2020
Hi Faith, thank you for your honest feedback.We'll be happy to chat and see how we can make this better. We definitely want to be sending fragrances that are perfect for you. Please send us an email at socialsupport@scentbird.com and a member of our team will be with you shortly. Thank you!
Great service for people on the go, and especially during these uncertain times when going out and buying a fragrance product isn't safe.
Date of experience: October 6, 2020
We can’t thank you enough for the kind words about our service, Jorge! We count ourselves lucky for customers like you. ❤️
My daughter and I look forward to our scents every month and for the price you can't beat it! It's even husband approved!
Date of experience: December 4, 2020
We're SO happy to hear that both you and your daughter are loving our service, Brandilyn!
I love ur products it all smells so good this is the best I've ever had thank you
It's so easy and helpful
Date of experience: December 7, 2020
Thank you so much for your 5-star review, Daaron! We really appreciate you ❤️
I have notified through emails numerous times about my December perfume not working when I go to apply the fragrance. NO RESPONSE! Do not use this company they are a SCAM!
Tip for consumers:
Do not subscribe to Scentbird, you cannot talk to a human and they do not respond to emails!!!!
Products used:
I was unable to experience my December scent due to the inability to spray!!
Date of experience: January 11, 2023
We're so very sorry to hear about this situation, Valarie! Rest assured that in case if the sprayer doesn’t work properly, we’ll be very glad to look into it and provide you with a free replacement if needed. All you need to do is contact us via our social media channels. One of our Customer Experience Team members will respond and assist you further. We have received a higher volume of messages recently and our team has been working around the clock to get back to each and every customer as soon as we possibly can. Looking forward to hearing from you!
Great! Will recommend to friends, I enjoy getting my scents every month, think Versace and fantasia mermaid are my favorite so far.
Date of experience: November 1, 2020
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community, Stephany! ❤️
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Hi Tyra, we're so happy to hear that you're enjoying your subscription! Thank you so much for your positive feedback! ❤️